This store has the worst customer service in the industry. Evan, I think his name is, needs a lesson in customer service or needs to pick a different profession. Just go to AT&T and be treated like a customer, instead of a inconvenience. We WERE going to leave AT&T after over 15 years of service, after the way we were treated I will stay with AT&T. Thanks Verizon for showing me in advance what you think of your customers. read more

Richard solved my phone issue in about 60 seconds. For free. Awesome service even though he's an Astros fan. Ha.

Still haven't received an email back after I've tried twice. This is seriously the fucking worst company ever!! I've talked to MULTIPLE representatives who have all promised the same shit and nothing has been updated on my bill!!!! I don't even know what to do at this point, this is ridiculous. I'm extremely unsatisfied read more

I ordered a phone online and picked it up at this store. The person that gave me the phone did not ask if I needed help with anything; activating or accessories. When I got to my car it was the wrong phone. I took it back into the store the individual was very defensive. When I returned home and opened the box I realized I didn't want to try and figure it out myself or go back to this store so I decided to return it. I called customer service and customer service told me to take it back to the store and there would be no charge since it wasn't even turned on. When I went back to the store I was told there would be a restocking fee even though the phone had not been touched. I said Customer Service told me differently. He argued with me and told me it was policy period. I said I had been a customer since 2002 and that I would be changing carriers if you could not do this little thing for me. He said "sorry" as he smiled and I walked out the door. It was obvious he didn't care. I called Verizon Customer Service and they are sending me a return box, crediting my credit card fully and not charging a restocking fee. So much for in person customer service. read more

The absolute worst service ever from Verizon in Reno. I have a GS7 EDGE. There is no receiption anywhere in Northern Nevada. 1x with 2 bars everywhere, Or 4G with zero bars. read more

I went in to get a sim card, which I technically got, so two stars instead of one. The greeter (Hector) said I had to check-in to get service and the wait would be 10 minutes. He continued to stand in the same spot for 5-10 minutes doing nothing, then came over and said "I'll be helping you today." He took my new phone (which he asked me to bring in to the store) out of the box and roughly dropped it on the counter. I told him I did not need it activated in the store - I just need the sim card. He ignored me and continued the activation process anyway. He powered the phone on and skipped through the setup so that we could make a "test call". I ended up factory resetting the phone so that I could properly step through the setup without digging through all the settings screens. He was arrogant and obviously thought he was performing a service I couldn't have done on my own. For most people getting a new phone is exciting and personal. He obviously does this stuff all day, so new phones are no big deal for him. He took what should have been an exciting experience and bludgeoned it. And all I wanted was a sim card. read more

George was awesome! He took time out of his day to help us with our new phones. We use to have iPhones and needed help navigating, and he knows his stuff. Most importantly his Customer Service is the best, he was very patient and didn't rush us away. read more

terrible service. I have been out right lied to on service wait times. very poor customer service stay clear!!!

Absolutely the worst customer service on the planet! I don't know who set up the intake system for Verizon, they should be fired post-haste. THen after waiting for a good hour or two you get stuck with an "associate" who is either unfamiliar or trying to stack their commissions. Seriously I hit Verizon when I travel out of town - anywhere is better than here! read more

What an awful experience - we went in to do an upgrade - associate takes off the screen protector on the trade in phone and cracks it in the process. We go through the whole selection of the new phone (by the way you cannot pick up and look at an iPhone in Verizon - they are all bolted down!) only to discover in the small print the exact upgrade we thought we could get was not valid for another month. Now we have a cracked screen protector.....and have to buy another one even thought the associate wrecked the last one. This is not my only bad experience at this store - I have just never been mad enough to write a review....now I am mad! read more

Update (7/2013): I got a pleasant and overall apologetic email from a Verizon manager/employee after my original review, but after a recent visit, I see the kind of crap we dealt with earlier is just how they roll at the Verizon store. This time we had to switch primary account holders on our family plan in order to keep some semblance of an employee discount. We specifically asked (twice) if our monthly rate would change (answer: no, or maybe raise 2%) and if our plan was the cheapest for our needs (answer: yes). Both pieces of information were complete bullshit as we later found out when our bill arrived and was $30/month higher. Fortunately, in my experience, Verizon's call center has agents who actually know what they're talking about when it comes to finding you the best plan (though cell plan rates still suck in this country). Again, I don't know if the Verizon store employees are stupid or just full of crap, but they can't be trusted. -------------------------------- This review is based on my wife's recent experience, but echoes what I've seen at other Verizon corporate stores. Either the staff all work on commission or they are brainwashed idiots programmed to upsell customers. Either way, they pressure you to buy more accessories than you need or flat out lie and tell you your phone will not function properly without additional in-house products. Their other tactic is to simply state that they are including one of these products in your packet (e.g. a car charger) without even asking if you would like one. Remember, pushy Verizon Store employees, your customers do have a choice of carriers... at least when our contracts are up for renewal. read more

If I could give this Verizon store 0 stars I absolutely would! Like many other reviewers, I agree that the store itself is nice enough, clean and looks good. However it's a shame because the second you walk through the door you will be greeted (if you are actually every greeted by their so called 'greeter') with nothing but shady sales techniques, uneducated and unfocused sales reps. They also have a poor selection of accessories. I was forced to port over to Verizon because I live in an area with that has limited service from my previously provider (AT&T). Because I shared the account with a family member, she came with me to see if it would be worth her switching over as well. Before the visit was over, we had decided to switch over both of our wireless lines, as well as 2 land lines and 2 home internet accounts to Verizon to take advantage of the business discount available given our particular situation. All in all, it took us almost 8 hours to make this transaction (yes...that's right, 8 hours, to set up a few wireless lines, a few land lines and a few internet accounts). In addition to that, we experienced multiple issues during this visit: (1) the sales rep put together and rang up our equipment before explaining to us what he was giving us. As it turns out, he included multiple devices and accessories (phone cases, screen covers, 4Square devices, etc.) that we had not asked for, discussed or approved for purchase. He charged our credit card for these prior to asking us about them, thus resulting in us having to return these items at a later date when we realized what he had done. In addition, he sold me an iPhone 4S and my family member a tablet that were incompatible with the service we were trying to take advantage of (for me, I wanted an iPhone but specified to the rep that I wanted to ensure it worked with the 4G network - which the iPhone 4S does not) and my family member requested a tablet that was compatible with the 4Square ap/credit card purchasing system (which the tablet he sold us was not). In both cases we were assured there would be no issues. He also lied to me about Verizon's international voice/data options. When I told him that I traveled internationally occasionally for work he explained that there was a $10.00 a month charge for a limited Canada/Mexico data & voice plan. In reality, the cost is $15.00 a month for voice and $25.00 for data for the Canada/Mexico option. Then on a subsequent visit to discuss a billing and online account access issue, another sales rep "assisted me". I put that in quotes because after waiting 45 minutes (for what i was told would be a 10 minute wait), I was assisted by someone who, within the first 5 minutes of greeting me, interrupted me when I was telling him why I was in the store to ask me if I streamed music on my phone (i.e. like from Pandora). I assumed he was just trying to make small talk so I responded that I did occasionally. He then proceeded to begin streaming music from his phone at the loudest possible volume and carrying it around whereever we went in the store. I spent the next 10 minutes shouting over the music because he would not turn it off after being asked more than once. After trying to explain my issues to him (during which time he never even got on the computer to look at my account), he eventually just told me to call the *611 customer service line and that they should be able to help me (and that he couldn't call them from the store). So after spending almost 2 hours in the store, I spent the next hour sitting in my car talking to a customer service rep on the phone right outside the store. I've also had countless issues with their *611 customer service reps (being lied to about the costs & coverage of available features, reps not activating features when they said they would - thus resulting in hundreds of dollars of international roaming fee's being incurred (and eventually removed but only after hours of dealing with different reps.), etc.). All in all, in the 2 months I have been a customer, my family member and I have spent over 100 hours dealing with issues that are directly related to their poor quality sales and customer service, in particular related to our experiences at this store. If I had another choice for a wireless carrier in the area I live, I would happily incur the early termination fee just to be rid of this carrier. read more

I have been a Verizon customer for years. Lately, they can't compete with T-mobile or Sprint for coverage AND unlimited data plans. They did roll a new unlimited data plan put today, however, it costs and costs dearly. Furthermore, the 38.00 charger I bought at a Verizon store in Denver 3 months ago is not working and apparently not covered, here, in Reno. During my 30 minute wait, I observed several employees berating customers, telling them they can't trade in or up their fairly new phones, can't find better coverage or pricing (pure fiction) and the air in general is depressing. I was informed by a neutral party that Verizon is lagging because they have not expanded their network. In fact, here, there are only three towers. I am switching to T-Mobile, whose unlimited plan for two lines is 120.00. Here, it is 140.00 base price. Michael, who has helped me twice now, is extremely nice. Too bad the company has gone downhill. read more

I came here after speaking with some people at the store in the mall. The person told me that he could make the changes for the dates that I wanted, but that would "freeze" my account for any other changes. There are a few other things I need to do to this account before I go, so I did not order my changes. Also the person was not knowageable about the data service I had last time I traveled out of country. He only knew of the expensive by the megabyte plan. I still need to call customer service to try to get my plan staightened out. But overall they were much more friendly and helpful here. read more

This store has terrible reviews, and has earned every one. I have had to come to this location several times and every time have been lost on their greeters register, had poor service and been given incorrect information. They basically punish you for coming in. Save yourself some time and aggravation and just go to the Sparks location, or just try and handle things yourself online. These guys are not here to help you. read more

I went to the Verizon store today and dealt with a very nice gentleman named Brandon, he walked me through all my options, costs and explained everything in detail. If you visit this store, be sure to ask for Brandon. He is Great! read more

Every time I go in this store it's hit or miss as to whether it's going to be a polite/nice rep to help me or some "kid" with an attitude that anyone over 30 is generally stupid. In my experience it's usually NOT a nice or polite rep, nor a good experience. This store has some serious attitude problems with it's staff. My last visit was to see if they could help me troubleshoot why I couldn't get my business email set up on my Galaxy Note 2. If it was set up in POP3, I could receive but not send. If it was set up in IMAP I could send but, not receive. The kid that "assisted" me this time was not the least bit helpful and downright rude! My IT person emailed instructions on how to set it up in IMAP, so I gave those to the kid and explained the problem and asked if maybe he could check the software to see if there was a problem. He tossed the instructions on the counter at me and said, "here follow these instructions". The instructions were not the issue! The issue was getting the phone to understand what I wanted it to do! If there was a software problem then I was hoping they could at the very least determine that! I'm going to avoid this store like the black plague and find another. There's been too many times in the last year that some kid has treated me like I'm just TOO old to understand how to even use a cell phone! The management needs to have a serious sit down with the staff and talk about attitude. I don't care if you don't like your job, or dealing with the public, you show some RESPECT!!! I don't know why anyone would go in here to be treated like their just too stupid to even own a cell phone. I use both my phones for business and have set up email accounts on them before, the question was WHY wasn't it setting up this time! Never again! To top it off I watched this same kid rudely tell an elderly lady that she would have to wait till the end of the line because she didn't "check in". First question is, why wasn't she greeted at the door, like they normally do? Second question, she had already waited 30 minutes being completely ignored, so why wasn't she put to the front of the line when she questioned why she hadn't been helped? Save time and irritation, find another Verizon store. Especially if you're over 30! Better yet, maybe just find another carrier! read more

Haven't any of the problems the other reviewers have noted. The staff there is polite and quick to offer me support to any questions. This included a 7 hour ordeal over 2 weeks to get my cell phone to receive text messages from iPhones. The lady who helped me kept tabs on the progress and called to confirm positive results. I'm not going to give them 5 stars, as they don't stand out from other customer service related business. But they certainly don't deserve 1 star in my book. read more

Zero stars! I have been with Verizon since 2000. Have dealt with this office numerous times as well as others including the 3rd party stores. We were told that we could get a credit on our account for our old phone and use to buy accessories and be billed on acct for the new one. We purchased the phone, and while still firming up the details for the accessories, we were informed that Verizon would not give a lump sum credit because there was a promotion, but instead a $4 credit each month for the 24 mo. I then said to take the new phone back, but was told I would have to pay the $35 restocking fee! I said I haven't left the store yet! But it was already activated. They said we could come back Aug 24 or after, and then actually get the $93 credit on our acct. We did that, and lo and behold the promotion was extended so we still couldn't get the lump credit. We thought all the misguided info was an honest mistake, but at this point we think it was a tactic to get a sale. I talked to a Verizon customer service agent today and he said Verizon never gives lump sum credits on your acct. My advice is go to the 3rd party Verizon store as they will give you a lump credit that you can put toward your new phone purchases. Don't expect a lump sum credit from Corp Verizon stores! We also have crazy billing issues with them due to the new phone purchase and extending our pymt due date by 3 days! It's ridiculous! Sending a letter to corporate. Fingers crossed. read more

Walked in there were people in front of me so a wait is reasonable. But I tried to chat with the guy who is the intake guy. I'm not a jerk, if someone came in I would've let him be. It was a "I'm bored, your bored... lets chat." I asked what he thought about the Google phone versus the IPhone. Alex was an ASS. He asked if I had used an android and if I had used an IPhone. He just said "well that's the difference" with super attitude. I'm not a Verizon customer but am here to buy my husband a new phone.... if I considered switching over, I'm sure as hell not now. Way to loose $100 or so a month. Hats off Alex. Your attitude almost made me take off and buy a gift elsewhere. read more

Just got my Bill !! Wow even went back to the same guy at this store .I thought he was different than some of the other cell salespeople. Boy was i wrong. I went in knowing the phone i wanted but had him explain to be sure. Told him to go ahead and set me up with the phone. He then said they had an accessory "SPECIAL" for $50.00 bucks (screen protector, case, car charger, and a portable quick charger). I usually don't get the extras but since he was nice and this was my second phone from him i thought sure he can make a little extra commission and i would get a decent deal on accessories. My way of thank him for the time. Huge mistake I was billed OVER $150.00. I called Verizon they went through the charges, there was no "PACKAGE" it was all individually priced totaling over $150.00. After they could not help me I called the corporate store that sold me the phone. I asked to speak to the store manager, after waiting several minutes on hold a young woman came on saying she was the asst manager. I explained the problem and that i was not happy that there salesman had lied to me. She said i needed to come into the store and pull up my account to see "where I was confused". That even though i had talk to Verizon on the phone and they could look up my account and tell me , she could not do that. Her response when asked "they can look it up but the store that sold it to me can't (this is a corporate store)" was "YEP".... I said do you have a 50.00 package she said yes they do,........ If you get the "SPECIAL" just plan on getting an EXTRA special $100+ in charges on your bill. WHAT THIEVES.......time for a new cell company!! read more

I came into this store twice in two weeks to try and move my service from AT&T to Verizon with not much luck or help from the sales staff here. I went in again today and the customer service rep was really rude and made comments that were offensive-plus couldn't answer any of my simple questions. Kidding or not it was truly inappropriate. I told the sales person I was trying to move my service and include my brother on my family plan because he was going through hard times. When I asked if I could cancel my brother off at a later date the customer service man said " well yeah if you want to be heartless you could do that." Now seriously? I still left the store without accomplishing moving my service and at this point I'm sure I'm not going to. I can get rude sales people and poor service where I'm at at AT&T without having to move my service. I left Verizon 13 years ago before I went to AT&T because of their poor customer service. Looks like things haven't changed in 13 years at Verizon. read more

We encountered the RUDEST UNFRIENDLY GRUFF GRUMPY VERIZON SPECIALIST .. named ANTONIO .. today .. this was the first time ever when dealing with VERIZON .. all previous dealings with VERIZON have been so friendly .. so disappointed with this employee .. we have been with Verizon for MANY MANY MANY YEARS .. we will never go back to that store again .. when the new phone comes in we will go to another VERIZON facility !!!! read more

Getting a new phone is exciting and fun. It can be a bit confusing if you aren't used to dealing with wireless phone contracts on a daily basis, but sometimes sales people don't care about that. Honestly I feel more icky dealing with this Verizon sales person than I would some used car lot sales person on Victorian or Kietzke. I will never upgrade through this store again. If I go to another store and the man named Lee (if that is his real name, who knows at this point) is there I will leave that store. He rushed me and the store was completely empty. There was no reason to rush me. I wish I would have said, "what's the hurry? I am literally the only customer in the store and it is 5pm on a Friday. Let's take it slow and make sure I am going to get what you said I am going to get.". He told me I would rec 25 dollars back, but this was a lie as I do not currently have the plan that allows that. He never mentioned a word about the type of plan one must have in order to get the 25 dollars back every month. He is a liar and I can tell you the store manager, Adrian doesn't care either. She called me about a text I responded to asking about the 25 dollar, as I did not see this on my receipt that was emailed to me. I wanted something in writing. She said she would have to talk to Lee and get back to me. Well that was last Tuesday and today is Monday. She never responded. I have made the complaints needed dealing with corporate, but what is the point? I was lied to and now will be paying 20 dollars more a month instead of the promised 10 dollars more. If you get Lee go real slow and make sure what he is telling you is in writing before you sign anything. If I hate anything, it is being lied to. Lee lied to me. He is not worth your trust or time. Today I went in and returned the unneeded items that where not explained to me. I know I should have said slow down, what are you selling me? SO Today I go in and there are a lot of customers, and I am told I am fifth in line. Okay no problem. As I am waiting two people come in and need some sort of different part, and they are helped right away. That was a bit strange. Most everyone has to wait for a sales associate to help, but these two people where helped right away. Maybe there is some sort of secret VIP for special people. The general manager at the store has definitely let me know I am not one of those since she has yet to call me back or return the call I made Friday. In my opinion do not trust Adrian, the general manager or Lee, the sales person who helped me originally. Richard, helped me with my return and I wish he would have been the person I was doing my upgrade with. No pressure, laid back, unlike Lee. read more

This was the worst sales experience of my life. I came in to buy a new phone, having broken mine the night before. I had done my research and narrowed it down to the Samsung A50 or the Motorola z4. All I wanted was to get them both in my hands and see which one felt better. I told the salesman this, he said that they didn't have the samsung on display, and that there wasn't even one in the back I could play with before I made a decision. He then proceeded to try to sell me on the more expensive Motorola, the whole time talking to me as if I had never used a smartphone before. He was extremely pushy throughout the entire interaction, trying to upsell me at every opportunity even after I made it very clear that all I wanted was the phone. As an example, when I decided on the Samsung he brought it out along with a case. I told him I wasn't going to buy a case there, and he said I would get $5 off. I repeated that I was not going to buy a case there, and he continued to question me as to why and try to convince me I needed it right then. At this point I just stared him in the eye for a few seconds until he got defensive and said he wasn't trying to piss me off and was just doing his job. I understand the need to upsell, but don't keep pushing after I've firmly said no. A salesman should be paying attention to their customer's responses and trying to tailor their approach to that individual - this guy actually got worse as the interaction progressed. So to sum it up: - It's absolutely absurd to not have a display model for any phone you're trying to sell. The store is obviously limited in space, and it makes sense that they're only going to use that space to display the more expensive phones, but at least have an open phone in the back for each model that isn't on display. It's possible they already do this and try he salesman was lying to me, but either way it was frustrating. - Pay attention to your customers and back off if they're responding negatively to your approach. I gave the salesman multiple opportunities to do this and he instead became more aggressive in his attempts to upsell. - Don't assume all of your customers are clueless about smartphones. I'm a computer science major and actually write apps for android, I know my way around these things. Even after I told the salesman this, he continued to treat me as if I knew nothing about them. If anyone from Verizon reads this, I hope you can use it to improve the experience for future customers. read more

Called them from Sparks @ 10 AM when the store opened to see if they had a Note7 to replace my recalled one. They said they did. Drove over from Sparks only to be told they ran out last night. This is NOT good customer service. read more

Arrived at the store angry and frustrated, and left satisfied and relieved. Had purchased an iPhone off of the Internet for my daughter, and then found out that it was not compatible with Verizon, who is our carrier. Lee was able to resolve our issue without any sales pressure. He went over all of our options with us and helped us to decide the best course of action for our problem. We actually also had Lee help us a couple of years ago when we bought our phones, and he helped to provide an amazing experience at the Verizon store for us back then too. Lee is an asset to the company, and with people like him working there, we will continue to use Verizon as our cellphone carrier. read more

This place always sucks! Understaffed long waits for service and no seating. Really hate coming here!

Not worth buying anything here. Employees are standing around and texting, not helping. Plus, if you ever have to return anything, get ready to wait for an hour. Returns get shot to the end of the line, and skipped in preference for new Verizon sign ups. read more

Hector is super friendly and helpful! Introduced himself right away, was quick with my payment process and didn't hesitate to give me information. read more

Shar at the Smithridge Verizon store went above a beyond in resolving an issue I had been having with one of the Verizon retailers at another location. Verizon retailers are NOT Verizon!!! She and a district manager were wonderful in listening to my side of the story and making the decision to make it right. A great store in Reno full of professionals trained in their positions with very good customer service! Thank You Shar! read more

Go to a competitor. Any of them would be better than Verizon. I was lied to at a different store and it cost me over a thousand dollars. This store told me they would help, but no one ever called me back, and I had to stop in 3 different times to finally be told they could not. The customer service, and follow ups where terrible. read more

Verizon is Verizon . Pricey but the only service provider that we got in Tubac AZ. Best service driving cross country also so I will never change. Brought my new iPhone in because the apps weren't loading dah! Just had to many and jammed the system. Works great now. Also purchased a new waterproof, dust proof cover. Had a lovely young sales assistant. Alesia, she showed me the portable charger which is the special if the month. So I traded in my old iPhone 5 and only had to pay $4 difference which was great. Like getting it for nothing. read more

Let's face it, Verizon stores are crazy busy. I've never been in one that didn't have at least 10 customers in it. I only went in to get screen protectors and look at some other accessories. I was greeted and helped quickly. The staff were friendly, helpful and knowlegeable. I've been to this location a few times before and had similar experiences. They do a pretty good job for the volume of people they serve each day. read more

I've been coming to this store since I moved to Reno in 2005. Service has been hit-or-miss over the years, but mostly hit and gradually improving. If I were writing this review based on service in the 00's, it would be a zero star review (including a nasty experience in 2006), but the last few times I've been in, service has improved tremendously. That's why I am discounting the early years. My wife and I went in there with the specific intent to upgrade our phones. We checked in and looked around, helped less than 10 minutes later. By this time, we had both decided on our phones, we told the kid "we want this phone, and this one" and that's what we got. No hard sell or anything else. I didn't want the accessory pack he offered (I know he has to, it's his job), and he said OK, didn't try to push us any more. Even when my wife decided to hold off on her upgrade for now, there was no pressure for her to buy something. We walked out of the store well less than an hour after we walked in, with my new phone activated and data ported. There are two negatives to this store, one of which is not the store's fault at all: Access sucks. Only one easy way in from Virginia St., and if you miss it, you get a free ride up onto the onramp of the I-580 motorway to circle back and try again. And you can't go out the same way you get in--you have to drive around the car park past other shops and exit onto McCarran. The strip mall was just designed that way, and has likely been that way since long before the store was there, so I don't fault the store for this. Just beware. The other negative is that there is no printed literature of any kind to look at, describing each phone, the plans, etc. Up until a few years ago, those were easy to find at Verizon stores, and even some box stores like Best Buy and Target. Not sure what happened to them, but it would be useful to have printed matter to look at as well as the display phones. Hence, the docking of a star. On the whole, we enjoy our experience here once every two years, and look forward to our next visit in May 2017. Hopefully they will have addressed the printed material issue by then and earned back their star. read more

Only been once - place was packed but got waited on quickly, Michael who helped us was patient and helpful, he took the time to go over all my questions. read more

I've never left a review before; never saw the point and have never been this outraged. I have never had such terrible customer service before in my life; if I could leave 0 stars I would. The only thing DARE cares about was what color phone I wanted. He did not explain to me any features or any drawbacks of the phone I had in mind, had no expertise to share with me, and only wanted to scan the phone, take my credit card, and complete the transaction. He didn't even ask me about how much storage I wanted on the phone. He was demanding, defensive, and insincere. I inquired about the phone exchange for a discount on the upgrade and he refused to let me do it, and I also inquired about Verizon helping me transfer my contacts and such onto my new phone. In previous upgrades that I've done with Verizon, I've always had the help and assistance of their sale associates, but Dare did not want to help at all. If you decide to go to this location, maybe I just had a terrible sales associate, but know what you're getting into. Don't go to DARE, huge mistake. read more

Zero stars. 1st they won't honor a lifetime warranty screen protector. Then my phone quit charging and quit working as a phone. They "overnight" mailed a replacement, which took 2 days to arrive.... What if I needed to make an emergency call??? Verizon customer since 2002, att customer as soon my contract ends. read more

this verizon store is a circus. not only are there huge wait times, the customer service is sub parr. They beat around the bush when answering questions. They never answer them fully and they always "push" the phone thats on sale or the one they get a kick back from. Also, while trying to figure out what device will be a best fit, the sales person is texting and keeps asking " is there anything else I can do for you" as if he's trying to go on to the next person after being with me for 3 minutes while i waited for an hour. I love verizon. I won't use any other carrier but this location is poorly managed and the staff are always in a hurry to get on to the next person, i understand due to the volume of customers, but i waited and i am a paying customer. you are there for your entire shift so why not just help me out and get me on the road without a rush? read more

This poor excuse for a customer service industry location receives one star because I went in tonight hoping to actually get my cracked phone replaced . We walked in and we're approached ( not greeted ) by a girl Suzie. This girl walks up to myself and mom who was with me, says " I'll be assisting you tonight what's going on" I told her my screen is cracked and would like to get a new phone ! Not one smile, or welcoming vibe from this chick what so ever. When she pulls up my information she says it will be $216 to replace the phone. Or a different amount to file a claim with my insurance . While thinking about it for a minute, I decided just getting a new phone would be a better option. So I look at the chick suzie and say I will gladly do the $216 for the new phone and of course she says " well it won't be $216 it will be that plus taxes and 30% on the upgrade for the phone" At this point I was done being "assisted" by the uninformative nothing but attitude terrible excuse for an employee and I asked her to give my mom and I a minute to talk things over. She just walked away without saying a word ( go figure) . A few minutes later we tried waving down a guy at the front counter so we could be assisted by him instead , he unfortunately could not here us and decides to randomly shout to us " I can't hear you and I can't leave this post is there something I can help you with ?" We didn't even have to say anything because this lovely chick Suzie that was currently leaning up against a wall playing on her phone ( very unprofessional might I add) she says " they want you to help them because they don't like me for no reason"... WOW...WAIT WHAT???? That's pretty much where I lost it and let her know that yes we don't want her helping us because she's rude and inconsistent and has not actually helped us ONCE since we arrived. With this awesome customer service this girl decides to argue back with the customer (me) and she says " I have the highest customer service rating out of anyone here so I doubt what you're saying even matters, and you guys didn't even give me a chance so what ever " If this girl Suzie actually does have that highest customer service out of everyone, I am more then just highly recommending no one go to this location since the " highest rated in customer service " couldn't even give an accurate pricing or form a proper sentence. What's even better is we ended up going to a KIOSK at the mall across the street and there was only one person there total and he fixed my phone within 30 minutes for 110 Kiosk Verizon or Verizon store. So on top of the incompetence of the employee... there was also the issue of her trying to rip me off won't be going back to this location that's for damn sure. If you like being treated like crap and getting ripped off this place is for you ! Good luck ! read more