I bought a phone from this store 2 years ago. When I paid it off last week and changed service, the phone was found to be stolen and could not get service on it. I had to purchase a new phone from the new service provider. I went back to this location to take to them about it and they said they could not help me because I was no longer a Verizon customer. For over a week I went to 6 different Verizon stores and called Verizon customer service multiple times daily. No one at Verizon will help with this issue. Did I mention they hung up on me twice. One of the times was during a win back process so I could attempt to straighten out the issue with the so called stolen phone. They didn't even try to call me back on the phone number I gave them 5 minutes earlier. Oh, and the accents of the customer service reps were so thick I could hardly understand them. Verizon, you have sold your soul to the devil. You can careless about customer service and leaving a positive impression. read more

Jonathan is exceptional. He took the time to clearly explain all the new deals Verizon has to offer with no pressure about anything. I buy all my cell phones, hotspots, iPads, etc, at this Missouri Flat location. I highly recommend them. read more

Jonathan and DJ are pros will get you set up right. If there's a saving they will help you find it.

I just wanted give Cody some recognition. He did an outstanding job helping me upgrade my phone making it smooth and effortless! While making sure I was getting the best deal possible. Thank you Cody for all your help! You demonstrated the customer service to the highest extent. read more

I'll never go here again. At the time we sat down with an employee to have him help us get new phones and add a phone and internet to our plan. We got so priced gouged without really knowing what was going on. Turned out we grossly overpaid for glass and covers on our new phones. Just felt so misled. We were also told our new bill would be 283$ and went over it multiple times. Our first bill we understood would be high because of the taxes on the free phones. Fine, that we understood. Months later, our bill is always 350$, we feel we were deceived by sleezy sales tactics. Also, how can Verizon charge a fee of 49$ per phone for sitting down with you and selling you a new phone and going over the plan? What's the point of being a customer for 20 years if they're just gonna sneak in another 150$ just to talk to them. Sickening. read more

Just went to this store to get an iphone 16. The staff was very friendly and professional. I worked with Reyes and it was a great experience. He didn't mind answering newbie questions and was very patient and friendly. Definitely 5 stars! read more

My daughter was in frantic need to replace her broken phone. She MUST have a way of communicating for safety reasons for her job and needed it by morning. We got to the Verizon store 5 minutes before closing, hoping it wasn't too late! We felt kind of bad, but the person working there was GREAT! He took care of everything, got us a great price for her new phone, made sure it worked and showed her all of the new features that were different from her old phone. He did not rush us at all, and made sure we were taken care of. He went beyond necessary service, and made us feel like valued customers. I am so glad I took a chance to see if the store was even open! I am beyond grateful knowing my daughter has a dependable phone and better yet, the best and dependable service in our rural area. read more

Jonathan did an amazing job with helping me with my service plan. I am a college student trying to figure out how to manage my phone plan and he really did a great job at helping me get to my goal. He was very understanding. I had to call Verizon support and I had no idea what to say and he helped me with the call and I got everything figured you. Thank you Jonathan! read more

Thanks team for letting me leave in such a timely fashion, the gentleman knew I was in a hurry and helped me through it all for my new Apple Watch, thank you. read more

Both times I went to this location the manager was very condescending and talked down to me. He was also rude to another woman in the building and was even rude to his own employees. All the other employees were very nice and helpful but he made it very hard to get anything done. Definitely avoid this location. read more

They get one star cause they never have anything lol they literally acting like it's your fault than they have a attitude for some reason lazy is what I see when I walk into this place they have no work ethic they have no drive to sell phones let alone do their job the whole thing about order stuff here it comes faster cause it's the store bull shit they just want to look good don't believe anything or anyone from this place they're lying worst Verizon in the area just remove it they have any product read more

I love this Verizon. With that being said, here is why I docked it two stars. The prices, they never have much in stock and they won't actually look at your phone if something is wrong with it. I could have sworn phone places used to work on phones. The customer service is good. I have had a bad experience but have also had multiple good experiences. Overall, I'd recommend. read more

Everyone who left a bad review clearly didn't work with Ed. He was funny, personable, and gave us the best customer service. I wouldn't go anywhere else to get a new phone! read more

Was a customer here and was treated like shit. No service at home so I switched to att and tried to return my phones directly to the store I bought them from. This store. The "manager" told me there is nothing she can do and I'm basically left with a bill and phones I can't use. Been doing this for MONTHS now. This store is bullshit. Every employee is a condescending jackass. Go elsewhere. read more

Went it because my phone got destroyed. Was informed that the 2 for one deal now breaks and I owe $800 for each phone. I was understandably upset. No manager in the store. rep was very rude and when I told her she needed to help and I wasn't leaving she pretended to get me a phone deal and keep me there while she called the cops to remove me. She lied saying I threw a phone. The cops could tell that is not what happened. One person in the store no help. The phones they gave me to use to call into customer support didn't work. Then they call the cops. Good customer support Verizon. read more

After some research I decided to purchase the mifi, with unlimited plus added a phone. Chris Patton was the employee who I was working with. I ended up adding a phone we traded in and purchased the new Samsung. We purchased new cases and received a shatterproof treatment that was something out of popular science. Chris did an amazing job letting us know the plans, products and accessories that best fit our needs. read more

I would recommend to anyone who is looking to get their own plan and new iPhone to go to this Verizon Victra store and ask for Mary. She was very helpful and had answers for all of my questions! The computer system was slow and made the checkout process drag a bit but Mary was very sincere and apologetic about the system. When it was all said and done I had my new iPhone 11 and a great plan that fit my budget. 5 stars for sure!! Thanks again Mary! read more

Went in to change from T-Mobile to Verizon and Taylor was very helpful and efficient. I got exactly what I needed with no hassle or pressure. Very helpful and would recommend to anyone. read more

I have worked with Jeremiah several times. Each time he has written down prices and shown billing differences in black and white prior to making any official changes. He has always been extremely transparent, patient, honest and truthful. I must disagree with Ellen T's assessment of her situation. It is not under Jeremiah's control whether they where aware that he worked at a contract store or a corporate location. Nor was he in charge of the amount Asurion was charging. It sounds like he did lower their monthly bill, and then they added another Droid. I fail to see that her frustration over the things that she listed was in any way Jeremiah's fault. Recently he took the extra time with an elderly couple while I was in the store. He showed them how to use their phones, all the applications they might need, helped them to the door with the promise that they could come back to him whenever they needed help with anything (including billing questions). Jeremiah is an incredible resource! read more

We have been to this Verizon outlet twice now. Our first visit was to change my daughter's iPhone into my account - my daughter had passed away so it was a difficult time. Sarah took a hard day and made it better. She stocked me with tissues for my tears, and took care of the frustration. We are back today to replace my husband's phone and the manager has helped us get set up with a new phone for my husband....again, stellar service from kind and gracious people who give a damn about their customers. Ask for Sarah or David. You will be happy and you could leave the competition, that starts with an A... read more

Super helpful and patient crew! They helped me set up not only one but a second new phone when I was unhappy with my original choice.

Wyatt is the man at this location! He was extremely helpful and informative on all devices available. Felt like we were hanging out with one of our friends, made the buying experience painless! Go see Wyatt! read more

Deceptive and dishonest business practices. Purchased a Samsung S21 Ultra July 2021, based on the advertised trade in of our older phone, supposed to be $600. Was told by staff that it takes about two billing cycles for the credit to be applied. The two billing cycles came and went, no credit. When we checked back at the store we were told that they didn't have any record of receiving the phone so no credit. Went to the Verizon corporate store on Ray Laywer Drive where they printed out a document showing that our phone had been received by Verizon, completing our contractual obligation to receive the credit. Ended up talking to a "financial manager", Josia Shank, who told me that it was their mistake and that we qualified for the credit and would be addressed shortly. That never happened. Emailed him and let him know that we would be contacting Better Business Bureau with a complaint, contacting Verizon corporate with a complaint, plans to picket the Missouri Flat store and possible legal recourse. I immediately received a call from a Kyla Donathan (she told me she was in the Auburn location) who was assigned to take care of our problem. She assured me that we would be receiving a $600+ credit within two billing cycles (familiar story). Sadly, that did not happen. So we are back to the original plan of Better Business Bureau, Verizon corporate, picketing the store, and legal counsel. THE MISSOURI FLAT STORE IS NOT A CORPORATE STORE, IT IS VICTRA. Do not do business with this store. They use delay after delay tactics in hopes to break down your resolve. Very deceptive and dishonest. read more

Wow! We can in around 11:30am this morning to trade my wife's Apple 6 in and get her an Apple 8, and we are still here waiting! We even went to lunch while the new iPhone had to get the IOS updates downloaded through their super slowwwwwww WiFi. We came back from lunch and are still waiting. The person that helped us was friendly but obviously new, and my problem is not with him, but with the function of this store. Their internet ser read more

Have been a Verizon customer for over 25 years. Went into this store to upgrade our phones because it had been four years. They were rude and not helpful at all. We ended up leaving and switching to a new carrier. This reseller is not a good representation of Customer Service. If I could give zero stars I would. read more

Had a great experience in the store. Mandy and her associate were very nice. We went in on Christmas Eve to switch four phones from AT&T and it was a complicated matter. The store was very busy, Mandy's associate had to go to another store to pick up a phone for someone. I was very impressed by the way Mandy acknowledged every customer who came in and explained to them what they were waiting on. She helped people who had quick transactions in-between setting up our four new phones. We were there for about two hours. Wen we left my husband made the comment about her excellent customer service and I agree. read more

Awesome associates. Very friendly and knowledgeable. They helped with the process from start to finish getting a new phone and made it really smooth. I definitely recommend coming in to this location read more

Worst store under the pretense of being Verizon. They want to SELL you something that you don't need and actually lie to your face in doing so. They only care about $$$ someone previously posted "Instead, he talked my husband into upgrading his DROID (he was perfectly happy with the model he had), did some fast talking to "lower our monthly bill," and then when I received the bill, I discover that we have been charged an extra $23.00+ a month for this phone. It should not have cost us anything, except the deductible, but instead it will end up costing $250.00 in insurance coverage + $552.00 in monthly charges for 24-months. I spoke with a Customer Service Rep, Clay, from Verizon today, and after explaining the issues we experienced at the Missouri Flat Road, he explained that because it is NOT a Corporate Verizon Store, there was nothing he could do to make the situation right. Clay assured me that a complaint will be filed against the store, the manager, as well as Jeremiah on my behalf. Jeremiah was a really nice man...he was very personable. However, he was not honest and truly a representative of corporate Verizon. My suggestion is that you avoid this store at all costs, and ONLY do business with the Verizon Store off Ray Lawyer Drive, as this is a Corporate Store. This was a costly mistake, and if I can help even one person avoid making a similar mistake, then I will have spent my time wisely, in typing up this review." I just wanted my saved/archived deceased mother's voicemails transferred to my new phone. Instead I was charged $30 to get some of my old phone's info to transfer over not the voicemails. I was assured by Brittany (a sharp, fast talking liar/salesperson) she would be able to help or refund my $30. Neither has happened. They play a game where we have to wait for Wyatt the supervisor to be there he never seems to be there and never returns a phonecall. I'm taking this to Verizon corporate just to let them know how terribly they're being represented by this fraudulent company. read more

Phone started getting message, google services stopped working, across front screen. Barely could use phone. Called on Sunday, told to bring in phone, when arrived was told to go home and call their techs, will 2 1/2 hours later, the phone still was not working. Told it was over cache. This Samsung phone was under 6 months old and had insurance. What a joke, no i had to go buy another phone. if their network wasn't one of the better for our area, I would go elsewhere........ read more

Very friendly and efficient staff ! Took care of my complicated issues quickly. Did not try to oversell me on anything!

Stopped by today and had an awesome experience. I was first helped by Eddie who patiently answered all my questions and then came back later to set up a new device. Spoke with Wyatt the second time around and he was so so helpful. Helped us get everything squared away and was happy to do so. Definitely come by here if you need help with Verizon-related issues. These guys are great and made our experience easy and enjoyable. Thank you both so much! read more

BADBADBADBADBABDABAD Place. NOT A VERIZON CORP. Store. THEY TELL YOU HUGE LIES, OR OMISSIONS, TO GET YOUR MONEY, TRIED to get $440 just for TAXES on a phone (that I did not choose, they just brought it out, when I ASKED if it was possible to upgrade five days early. And THEN add an extra $23.00 PER MONTH to my bill to pay for the phone. I kept asking where the free phones where or the inexpensive ones you get for renewing your 2 year contract. NOPE they don't have any. Does not work that way anymore, things have changed. They doubled teamed me, continually distracting me from one thing to the next, and I just did not have $440 for TAXES & FEES (for the Galaxy S5...the PHONE was going to cost me $23/mo x 24mos+$500+)to give them. So I left everything there. got on line, found an iphone 5 for $0.99 with 2 yr service renewal. went back had them reverse the order and get me out of that. Then proceeded to ask them about the deal I had found on Verizon.com. They said that did not exist. I said yes it does. They told me that "on-line phones from Verizon were BAD, USED and/or Refurbished. THEY had NEW phones." I finally smelled a rat....I said But it's YOUR company's website....SO.....ON-LINE Phones are not good, they are cheap bad phones, OURS ARE NEW" Bold face lie right there. I said, "YOUR company's o-line phones are BAD, but your In-store phones are Good?" Really? That rat I was smellng, got smellier.... Well, I am going to pick up my NEW iphone 6 I purchased on-line last night from A REAL VERIZON WIRELESS STORE. THESE GUYS FRONT THEMSELVES AS SUCH JUST TO TAKE YOUR MONEY. A LOT OF YOUR MONEY for Nothing (taxes?) DO NOT GO HERE, AND IF YOU DO EXPECT TO GET ONLY LIES, DECEIT AND TRICKERY TO GET YOU TO BUY FROM THEM AND GIVE THEM ALL YOUR MONEY. Do you know how much that brand new iphone 6 COST me upfront, including TAXES? $41.00. AND I SAVED $7.00 per month on my payment. So there. It's a HUGE SCAM.. NOT OFFICIAL VERIZON STORE, just front as one to trick you. They continued to lie to me for three days, until I left frustrated and very confused. Came home, got on-line, and the phone, found out what this place was from a Verizon Wireless Customer Service Rep. That's when it all started to make sense. I am sure there are more of these stores across the nation ..SO BUYER BEWARE........don"t go there. OH, P.S.---They also wanted me to give them my old phone that I purchased on my own somewhere else on-line. Said it was theirs and if I did not return it I was going to get charged $400. That's a lie, too. Told me I could not get ANY phone for under $250.00 there were no deals anymore that's not how it works, it changed" Bull Pucky... read more

I have done business for many years with the Verizon store on Missouri flat by Safeway. I have always had the best service, friendly employees and very helpful. DJ the manager is awesome. Lately Jeremiah and Sarah have been a great help. read more

I don't want to listen to your employees raint about the president..... I just want customer service

Excellent customer service. I needed some sheet protectors for phones. Good price. They have a lot of current items.

Absolutely love this place. Not every phone company has such great customer service and friendly employee's. The people who work here will actually sit down with you and help you with your devices and answer any question you may have. Definetely will return here for any questions I may have read more

My husband came here to get a new phone when his old one got destroyed. Of course, any transaction here takes absolutely forever, so my husband, who is diabetic and in his mid-60's, was probably way too exhausted from the ordeal of trying to get his phone replaced when he came into this store back in February. For some reason, they decided to offer him a "free" tablet that he didn't need, without bothering to make sure he understood that there would be a $10 a month line charge that goes along with it for the next two years. The tablet itself is literally the worst device we have - quite useless, in fact - and I just found out that we've been paying $10 a month for it (something I only noticed after Verizon changed the format of the monthly bill so that it is finally readable)! Not only that, but if we want to get out of paying that $10 a month fee, we'd have to pay $155 right now - for a completely useless piece of garbage. Verizon tells us we don't have any other options - even though they can see that we haven't been using the device. So yeah, Verizon itself gets 1 star, along with this contract store. My advice would be to stay as far away from this place as possible. read more

I'm sure they mean well, but they don't show it. Each time I have come into the store, I have not been acknowledged. I have waited over an hour to get a small bit of information while the sales people chatted with other customers about personal experiences. The salesman also took a personal call in the middle of my transaction while I just stood there in an unbelieving state. Needless to say, I have switched carriers, and will be hoping for the best. read more

This is NOT a direct corporate store! Avoid doing business here. Did not advise us of monthly service fee & wanted to charge $70 (Verizon's standard is $35), restocking fee. Called Verizon & were told since this is NOT a direct store, they could not help us. Do business near Raleys! Learn from our mistake! read more

Verizon store was very helpful when we purchased our Phone and our CAN (rural area Internet) , Thats where the nightmare begins! 2 month story: short version: our DATA went from 16 GIGS to 40 Gigs without watching movies our steaming videos in less that 2 weeks. I learned how to navigate my way around Verizon by talking to 7-8 different Tier 2 Techs and dozen of customer service representatives to figure out where the DATA is being used. No luck! they all want to blame my wife and I for using the DATA but cannot find where? The last TECH was full oF S---! He tried to help by changing my pass word but that only stopped me from accessing the internet! (PASSWORD STILL Does not work!) he said he would call me right back after he figures out the problem , This was yesterday morning (STILL WAITING). This is the typical Corporate strategy! I have been a costumer since 2004 and this is how they treat you! The people in the store were tryng to help but their hands are tied by Corporate also! IF you READ this please read between the line ( there's more to the story)It's a nightmare) DON'T use Verizons CAN if at all possible but if you have to please keep both eyes on the DATA usage and their Techs. ( some are good and some don't care!) read more