Big 5 is one of my favorite sporting goods retailer. I occasionally drop on into the Placerville location. It's on Placerville Drive, a few minutes drive north of the Highway 50 exit. The shop'soverall customer service is pretty good. The majority of the staff are awesome. A few weeks ago, I dropped in to check out the swim gear. But took a detour looking at the shoes. The associate (with reddish hair and eyeglasses) working that department helped me look for a couple of running shoes from the backroom inventory. No luck, none my size. Then as I was walking away, he took it upon himself to peruse the clearance rack, for my size and shoe type. At this time I only ventured a few aisles away, he found me to show me a pair he found on clearance. Visually, they were in great condition. A brand and style, and color palette I was looking for. It was the right size. I tried them on, they fit perfectly. Comfy. Better yet it was an additional 20% off. So all together the price was 47% off from the original retail price. Score. But gotta say, sure would appreciate a public restroom. Especially considering this Big 5 is in a stand alone building not close to any other retail businesses or within a shopping plaza. read more

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My husband wears a 13wide shoe. We went today because of a sale flyer and Chuck helped my husband. He brought out several pairs and was so incredibly helpful. we will continue to purchase hubby's shoes there. read more

I was helped by a really nice guy Sunday afternoon on 9.11.2023 (l'm sorry I didn't get his name) he really stood out because of his caring and kind customer service. This store have wide selections of various styles and colors. The cost and value and save you money on shoes and sports wear. Elijah also partnered with him to assist me and he was my cashier. Shout out to the both of them for their excellent KIND valued customer service! read more

Big 5 Sporting Goods - Front of business - Sporting Goods Near Me - Placerville, California

My family has been shopping here for years loyally. We went shopping here and my grandmother (83 years old) needed to use the bathroom. They refused to allow her to use the bathroom because it is only for employees. They were informed of the CA Restroom Access Act that says she can use the bathroom and they still refused. My grandmother whom has Alzheimer's went on to soil herself before even getting out of the building. I'm beyond repulsed by this behavior and will never spend another penny at Big 5. read more

Chuck is awesome and knows we cannot wear masks because of health conditions and served us and accommodated our ADA issue, instead of choosing to be a jerk and a droid like the large corporations, which will be sued at some point for contributing to a hypoxic injury from the masks and oxygen deprivation. You are awesome Chuck and our family will enjoy supporting your Big 5. We spent $500 at 2 stores and will keep our money in Placerville, at your store, whenever possible from now on. Tennis Pickle ball So many sports and so little time read more

What a fun pleasure it was to come into your store and shop tonight! Everybody was so friendly and you found exactly what I needed and it was on sale for more than half of the price of nearby stores including Walmart. Your staff was very helpful and went out of their way to go the extra mile for my daughter and me. Everybody has such a great sense of humor and I must say especially Nathan he was so funny and friendly that we definitely will be shopping here whenever we have any Sporting Good needs or shoes or camping equipment or whatever else you stock. I think even when I drive by your store from now on I will think about how funny Nathan is and how professional all of your staff is. Thank you so much Big 5 for your great team and I definitely think that Nathan should be deserving of a raise! I truly appreciate the efforts of all of your employees to achieve such a high standard of professionalism and friendliness, it is a very rare combination nowadays. Very sincerely written read more

Unprofessional. Rude staff. Most Reviews are fake for this location. By far the worst Big 5 I've ever been to ... stay away. Drive to Folsom's read more

It really depends on what you want and the quality of what you want. I got a wagon cheaper due to a sale. If you sign up your email, you will get multiple emails weekly. read more

No idea if they are any good or not. Buy I do know that they NEVER answer their phone. Called several times and let the phone ring off the hook? read more

So it's small town and never really gets a lot of foot traffic to me. Every time I go in it's not been incredibly busy. Sometimes it's slow going, especially in the shoes department. But I usually find what I need here for basic soccer stuff. Employees are usually friendly and accommodating. But I wanted to give a big shout out to Chuck. He made my day when I needed to buy a Yoli brand canopy. He worked with me in finding the right price for my budget and ended up making a sale from me and another lady who was listening in on our conversation. He really went above and beyond and it made my day. Thanks, Chuck. read more

Didn't find what we were looking for (snow gear), but every single employee was super friendly, helpful and had a smile on their face. You don't need to purchase anything to have a good experience. Way to customer service friends! read more

Honestly if it wasnt for Nick, who was very helpful, polite, and understanding about my boyfriend's situation and illness ( diabetes ) I would have given this store one star. It took over 15 minutes for someone to come walking out from the back of the store to just walk by us only for me to have to call him over amd ask for his help. I even straight up asked if I could go in the back of the store myself to get the right shoe size. Once Nick helped us and we found a pair of shoes and it was time to pay the lady taking cash was rude and didn't even say thank you, have a good day Or screw off. Just not a good experience at all. read more

The staff was very nice and helpful. No waiting at the cash register. Would recommend. read more

Probably the best Big 5 I've been to as far as service goes. All of the employees were friendly & helpful. They made themselves available without being pushy/following you around, which was awesome. I usually go to Big 5 for their shoe sales. The clothing selection here was slim-to-none, but everything else was great! Keep up the great work. Carson C. El Dorado Hills, CA read more

So I stopped in to pick up a few things for camping.I needed some ammo and was sent to the ammo/gun counter for assistance. The assistant manager offered to ring up all my supplies and asked if I was apart of the rewards program. I think I am?? I mean my kids play sports sooo i have to be right??? He told me to check my email! Sure enough 15 bucks off plus a offer for a Kershaw knife for 16 bucks!! WIN WIN!! He was really helpful also suggested to always check those emails since they will offer great deals on ammo! Great service!! If I lived closer I would have recruited him to work at my company!! He's a keeper BIG 5!! read more

Thank you to the guys that work the shoe area. You helped my find my very first pair of running shoes and I'm as happy as can be!

Great fishing section and friendly staff. They even like to talk football. Go Fins!!!

Ben and his awesome team had everything we needed to make salmon camp the killer event it is supposed to be! After wasting time at WalMart we walked out (couldn't get a fishing license after waiting 20 minutes) we were set up immediately with Ben's team- Gibbs minnows and Pucci's too, which were not to be found elsewhere. Not to mention the fire colorants! Thank you, Big 5 team! read more

Don't use their order and pick up in store option. The item will never come and the store won't call you or know why your item didn't come. After waiting 2 weeks for shoes it's pretty frustrating that the store is not helpful in the least read more

So happy there is a place to get good athletic shoes at good prices in town. Their customer service is top notch also.

Nice experience at the Placerville CA Big 5 today! We explained that we wished to return our daughter's cleats as she asked for soccer shoes & was shown baseball shoes. We had also purchased shin guards & socks. We brought the whole lot back as when she showed up for soccer she was turned away & subsequently dropped from the team (time limit to get gear, came in late already) so now we have no use for any of the items. One shin guard was chewed by our puppy, the socks had grass stains & the shoes were dirty, obviously worn. The manager readily accepted the store as at fault & refunded her for everything! No questions asked! I'm so impressed with that professionalism! She was able to buy 2 pairs of shoes for everyday school & then some. Very happy with Big 5 :) read more

HORRIBLE customer service. I'm shocked. I bought a quest bar along with some merchandise. Open the bar to eat it on the way out & it was hard as a rock. I went straight back in to tell them I couldn't even eat the bar because it was so hard & the lady at the front just says "Oh we can't really return it. You'll have to talk to management." That's the stupidest thing I've ever heard. Give me a refund or a bar I can actually eat. Won't be shopping here again. Keep track of the freshness of your food products & everything else. I don't know what kind of show they are running. read more

Never have a good selection of woman shoes or socks. If you wear a 9 or 10 like me go to another location. As for the guns and ammo. If there never in stock why do theysell them? read more