After again getting sucked into doing a bunch of soul-crushing "online" research, I was finally…read morefeeling ready to buy some additional exercise equipment. But as a small business advocate, I really wanted to buy local, so I decided to check out Sacramento Exercise Equipment Center again. Wow! Although it might seem like it would be an intense and intimidating place, the manager Dylon put us at ease (including on the phone). He's a very nice and helpful guy. And as soon as I picked up some of their equipment, it was a reminder that some things are just way easier and better to check out and buy in person, even if you might pay a few bucks more. While it can be helpful to read about a product online, it's obviously a whole different (better) experience to actually hold it in your hand, especially something like weightlifting equipment and with the help of someone as helpful and knowledgeable Dylon to answer your questions in real time.

On 9/7/2023 I purchased an inspiring 1C1.5 exercise bike! Dillion the manager showed me the Blue…read moretooth app. Got the bike set up and app would not work!!!!! Called the store from 9/7/2023 to 9/27/2023 and was told all kinds of lies!!! Today I took the bike back due to the lies, poor customer service, etc.... Then I went shopping for a new bike! Remember I purchased the first bike for $429.92! I went to the sister store in Roseville no knowing!! The sister store has the exact bike for $299.99! I ask the salesmen Colten about the bike and he says this bike does not even have Bluetooth! Then I tell him who I am, questioning everything he just said! And I tell him I paid 429.92! Your selling the same bike for $299.99!!! No! how can that be! Call your sister store and find out!!!! Colten was the one that told me he would send a tech. out to my house!!!!!! DO NOT SHOP HERE THEY ARE LIERS and they PRICE EQUIPMENT DIFFERENT FROM STORE TO STORE!!!!! My day off was spent with poor customer service, lies and gas at $5.42 a gallon!!!

Great little gym shop. Has everything you need and it's all on display to see/try out. Thankful I…read morefound this place because it completely stocked up my garage gym. Prices are great and owner/employee was really helpful.

From the owner: We specialize in having the best equipment at the best prices, always being in-stock. We offer…read moredelivery and assembly as well with a fee. We also have an personal trainer part-time at the shop who can give you info on the best workout for the machines.

October 4, 2025. The…read moremorning started perfectly -- my mood, just like the weather in Sacramento, was phenomenal and full of positivity. Everything was going great... until I went to the Big 5 store on Elkhorn Blvd. At first, the saleswoman was polite, but after she called the manager to handle the return of a defective inflatable mattress, the situation changed completely. The manager was extremely rude and disrespectful -- he kept snorting, interrupting, speaking in an irritated tone, and showing open aggression. I couldn't argue or raise my voice -- my English isn't strong enough for that, which can easily be confirmed by the store's security cameras. So I calmly and respectfully called my daughter to help explain the situation over the phone. The manager spoke to her rudely and irritably, getting upset when she referred to the official Big 5 website, where the return policy is clearly stated differently from what he claimed. He even tried to intimidate me by threatening to call the police, as if the police were some kind of punishment force that would come and "throw me out of the store." I never raised my voice, never acted rude or aggressive -- I was simply trying to return a defective item, staying calm and respectful the entire time. In the end, the manager grabbed the box with the mattress, carried it outside, and ordered me to leave the store. I was completely shocked by this treatment. I never expected that a well-known retail chain like Big 5 could allow such behavior toward a customer. I sincerely hope that the company's management reviews the security footage, investigates this incident, and ensures that such behavior never happens again. Im​ really interested to see if the same behavior continues from that manager and if anything action will be taken towards stoping it.

I had an experience with a gentleman named Ryan today which was absolutely pleasant for once. He…read morelistened to all my needs for my daughter's shoes and help me out to find the right pair usually I don't get any help

Great service. Professional and know what they're doing. Diagnosed the issue and fixed the problem…read more Thank you for getting our treadmill up and moving again. Respectfully, Jason Nagra Elk Grove, California.

Cool service very sturdy equipment and the prices are reasonable!! delivery was punctual and…read morerespectful. Tell em KountUp sent you .

I purchased an out of state fishing license and the very pleasant clerk did her best and the…read moremanager was paged (arrived in 5 seconds). It took him awhile but he figured it out.

Went in for a canopy on their one day sales huge 13x13 for $100. One of the young staff members…read morehelped me out since I did not see it on the floor. I saw several other ones that I would have picked out in lieu, but they had it in the back. The kid helped me out with the canopy in the dolly and helped me load it. Highly recommend it with the friendly staff and overal selection of sporting goods is crazy. They carry under armour, nike addidas, carhart and so forth. great value as well.

How is this place still open? Workers don't greet you they rather sit at the counter and chat. If I…read morewas the owner of this place I would be pissed. Asked if they had more of an item and the worker said no without actually checking. I found more and decided not to buy as they are lazy.

I grew up with BIG 5 Sporting Goods. We got our sports gear there, sometimes shoes and other odds…read moreand ends. It was nice to see one open in Natomas to avoid Arden area trips. They have good deals and better PRO TIP: sign up for their emails. Staff is hit or miss. Some friendly. Some not so helpful.

My appointment was scheduled quickly with email and text reminders of the service and another set…read morewhen the technician was in their way to my house which included a link to check their location on a map. The technician was on time, took a moment to discuss and understand the issue, and then got right to work. They completed the work quickly, cleaned up, and even did a little tune up, including oiling the belt, before leaving. I've used Srvcor before and will use them again.

Unreliable, unresponsive, rude, poor quality. The list could honestly go on. This company was hired…read moreto fix my washer machine through a warranty with Lowe's. An absolute nightmare from beginning to....well I can't say end because there hasn't been one. The technician was over an hour late to the original appointment (over 6 weeks ago) and I had to call the office twice to get updates regarding his timing, not a single time did they reach out to me. They apparently then had to order a part and when I called back two weeks later they had forgotten about ordering it. Since that time I have not received any calls or updates from anyone. They also do not answer the phone or respond to messages.....like at all. I have left at least 3 voicemails over the last 3 weeks and not a single call back. My landlord has also left at least 2-3 with no response. Such a joke of a business.

Very well stocked! Friendly, helpful and courteous sales personnel especially Marcel the manager…read moreand cashier Melanie! Location is right across KP Int'l on Folsom but be aware, lots of trees hide the sign to the store!

Easy one here. Went in last week to buy a couple items for my wife's bday... no one in the store…read moreexcept for the register person. Grab a couple items totaling around 65 bucks, cashier is very friendly and cool. Turns out the back massager thing I bought was broken ($49.99 listed on the box) and the gloves I grabbed she already had stashed at her gym ($14.99). Didn't really anticipate issues (I should have assumed their items are broken I guess) so the receipt was discarded. Didn't think anything of it since every store ever will give you store credit if you don't have the actual paper receipt. Nope... wife goes to return the gifts for store credit and see if there's anything in there she wants with the 65ish dollars I paid. They give her a gift card with $29.00 on it... called them and apparently if you return anything w/o a receipt the items automatically revert to the LOWEST sale price they've EVER had on that item so #1 the (broken) massager is marked up like crazy and #2 they literally have the items on their floor that show the price point they're currently marked at that particular location. Bought the stuff less than a week ago, main item was broken, zero attempt at customer service... 35 bucks isn't going to ruin anyone but the principal of thing is a killer for me especially considering brick and mortar retail is dying and Big 5 is already fully outclassed by Dicks and wayyy out-convenienced by Amazon. I already felt like I was doing them a favor by not utilizing those other options.... TLDR - worst return policy ever (and one i've literally never seen anywhere else), not helping your company survive

My father stay here the people in the front office are so kind hearted to my father they bring his…read moremail when he in his car he 80 old just found out he got cancer and im glad he is happy with his place he love the people he has meet here and they all love my father thank you all so much beautiful place to live i love going swimming

This Apartment complex has recently gone through a change of ownership 2 weeks ago. So far they…read moreseem to be poorly run. Trying to get a hold of them for my ac is very difficult. Called early in the morning so maint could possibly make there way here by the end of the day. Nope, apparently im at the bottom of the pile of work orders. The funny thing is i put in the order weeks ago but according to the office since where not in a heatwave its not important for them to fix it. Its been high 90s low 100 for the last 2 days and will be triple digits this week. So i wont be able to sleep till they fix my ac. Bridge Property Management who took over FPI Management is looking to be alot worse. Here's another year of this garbage smh.

I've always wanted to check out this vitamin store. I happen to be in the area today so I thought I…read morewould give it a try. I'm so glad that I did. I'm really into vitamins and protein. I had a couple of questions about some of the products. An employee named Arjun helped me out. He was so patient. He is so friendly, knowledgeable and helpful. He answered all my questions. He introduced me to a new protein bar that I have not yet tried before. I'm so happy that I found a new vitamin store! I highly recommend this place. Great customer service!!

Good selection of what's needed. Appreciate the first timers discount . Only thing that's annoying…read morea bit is the amount of spam emails and texts after but overall good spot