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    Verizon

    3.1 (49 reviews)
    Closed 10:00 am - 7:00 pm

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    10 years ago

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    Victra

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    AT&T Store

    AT&T Store

    2.5
    (57 reviews)
    0.2 mi
    $$$

    I have been with ATT since 2000 and this store is going to send me to Verizon. They have the worst…read morecustomer service I have seen. The staff is either not trained or are told to just lie to people about return periods. I have now bought two products there and never received a paper receipt because they were "bought though my account" then when trying to return the products I am told I was checked out as a guest and they have no record of my purchase and since I don't have a receipt ( because one was never offered to me since it was going to be emailed ) I can not return the item. One was the worst phone I have ever own that was defective out of the box but they would not cover any warranty or return since I had no receipt. This last time I specifically told the staff member what happened the time before and they said they would make sure I was logged in so I would get the email receipt. When I came back 8 days later to return one of the items I discovered he logged me in for 1/2 of my purchases but not the second 1/2. He remembered me and said this is my fault we will 100% honor your return but can you just double check your email before you do it might have gone to spam. I told him I live 30-40 away and could not come back the next day he said no problem you have 30 days to come back. I asked for the whole order up front and nothing was added on after the fact. There is no reason it should not all be on my account. We I came back to confirm that I had no email receipt for any of the purchase from that day I was then told the return period was 14 days ( I called my husband and he confirmed we were told 30 days not 14 ) and that it did not matter if staff remembered me and admitted to not giving me a recipot or keeping me logged in. They won't do a return without a receipt. In the time I sat there waiting for a manager to call them back - who never did and who still days later has not called me back like she was supposed to 3 other people came with with returns and were denied for the same reason. They were not logged in or given a paper receipt. A couple were told the printers were down when they did their purchase. They are selling defective phone, cables that last less than a week before they stop working, and cases you might not like but you won't be able to return any of it because they make sure you don't get a receipt. This is illegal in California but they really don't care. Everyone need to report this store to the BBB.

    My 80 year old mom is on my family plan and was due for an upgrade on her phone. We came to our…read morelocal AT&T store. We checked in and didn't wait too long, they had several employees working. We were so very lucky to get Wyatt as our representative. He was most helpful, kind, and patient with my mom, answering all her questions and giving clear explanations. This store is very lucky to have him!

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    AT&T Store
    AT&T Store
    AT&T Store

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    Verizon

    Verizon

    2.6
    (28 reviews)
    8.1 mi
    $$
    Available by appointment
    Shipping

    Logan stayed super late to help us set up and purchase some new phones!!! We appreciate how helpful…read morehe was and how he helped us pick the right plan for our budget/future. If you go in, get Logan!

    Came in to this store to preorder a new iPhone. The guy in the store had no idea what he was doing…read more Thankfully his coworker was there and she was on top of it. It took 30min for me to preorder the phone. A few weeks later the phone comes in. I go to pick it up. The same incompetent guy was there. He was assisting two other customers that needed a lot of help. I get that they were there before me. I waited patiently and then he got around to help me. He proceeded to think I wanted to pay my bill when I told him I preordered multiple times. I told him twice it will be payed with autopay tomorrow. Then he goes in the back room cussing. Comes out and walks right past me and continues to help the other customers. 15 min later he comes to me again. I explained that I got a text and a phone call that the phone came in. He says it never came in. I told him it could be under dads name. Sure enough, it magically appears. So i got to the store at 6:30 and they close at 7. So now it's 7:20 and he says it will take 3 hours to activate it because the main center closed at 7 and I can come back tomorrow. All he had to do was listen and find the phone, activate it, and let me pay for it. Should take like 15 min tops. I am about to go say to return it because if this guy gets commission it rather throw my money away. Terrible experience and wouldn't recommend this place to my worst enemy. Customer service is f#*#%#* horrendous

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    Verizon
    Verizon
    Verizon

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    Accessory Store

    Accessory Store

    3.6
    (74 reviews)
    36.5 mi
    $$

    The cell phone Accessory Store is pretty awesome. There is a large selection of cell phone covers…read more They have an awards program. The prices are much more reasonable than what the cell phone companies offer. The staff is always helpful and friendly.

    After a few unexpected circumstances that involved me having to get a replacement cell phone twice…read morewithin a few months time, I ended up with a brand new Samsung Galaxy S21+5G from T-Mobile. I usually stick with the same phone for years because I just don't like change. But it didn't take me long to adjust to the newness and I couldn't wait to find the perfect cover and screen protector. That's when Joe K took me straight to the Accessory Store in Elk Grove. The minute we walked in, I knew I would find what I was looking for here. Even the products online just didn't wow me. This store had a huge number of assorted cases on display for most brands, makes, and models. The clerk on staff was very helpful and knowledgeable about their merchandise. I had a hard time making my selection, but I finally found a bling style rhinestone encrusted case that I had always wanted! I also got a screen protector to go with it. The nice young man who was assisting us, put it all together for me at no additional charge. Joe K also purchased a vehicle cup holder/cell phone stand and two car chargers. The prices were very reasonable. Never did I think that we would have a fulfilling shopping trip at a phone accessory store! Now, I feel better about protecting my investment from possible future damage. It's no fun being a klutz!

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    Store front
    Store front
    Accessory Store
    They have good selection of Otterbox Cases. Its $5 cheaper than other store.

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    They have good selection of Otterbox Cases. Its $5 cheaper than other store.

    Verizon - mobilephones - Updated August 2026

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