Severe Mismanagement, Misinformation, and Lack of Accountability…read more Would give zero stars if I could due to extremely poor service, misinformation, and a complete lack of accountability at this location. Two months ago, I visited this store to replace my wireless router because my internet speeds were slow. I was explicitly told by the sales representative that in order to receive a replacement router, I had to close my existing internet account and open a new one. This immediately raised concern, as I did not want a new account--only upgraded equipment. Despite this, I followed their instructions. Later, when I contacted T-Mobile customer support for setup assistance, I was informed that this guidance was incorrect. The support agent stated they do not understand why store representatives tell customers this, as it is not required. Whether this was due to lack of training, laziness, or sales-driven behavior, the result was the same: my account was mishandled. One month later, I received a higher bill because: * A new line had been opened * My old line was not canceled the same day, resulting in prorated charges I returned to the store and spoke with the assistant manager, Tatum, who initially acknowledged the issue. He told me he would: * Credit the difference back to my account * Follow up with customer service * Call me once it was resolved I provided my phone number specifically because I do not have a T-Mobile cell phone plan--only internet service. None of this was done. Three weeks later, I returned to the store and was told: * The assistant manager spoke with the original employee * Because she claimed she "advised me correctly," they would no longer issue the credit * I was told he "did not have my number," which is untrue--I explicitly provided it * I was told, "There's nothing we can do" To make matters worse, I was then told that employees are trained to close and reopen accounts, which directly contradicts what T-Mobile customer support told me. At no point was I offered: * A proactive solution * An apology with corrective action * A manager capable of resolving the issue This is not just a single employee error--this is store-wide mismanagement and a serious failure in customer service, communication, and leadership. Warning to Customers Do not visit this location. Your account may be mishandled, you may be upsold unnecessarily, and if something goes wrong, you will be blamed rather than supported. Attention T-Mobile Corporate This location has a manager who is not suited for a leadership role. The assistant manager, Tatum, demonstrated poor follow-through, misinformation, and a lack of basic customer service principles. This reflects badly on the T-Mobile brand and raises serious concerns about training and oversight at this store. This experience needs corporate review, not just a store-level dismissal

Worst customer service I have ever experienced! Bought new phones for my business and traded in a…read morephone. The phone never arrived to corporate so I started getting monthly charges. I contacted customer service and they told me the store has cameras but they couldn't access them and I would have to speak to the store manager. Store manager was on vacation for over 2 weeks. Went in and to my surprise she still had the phone. I told her that I wasn't happy with the service and would like to cancel and get my phone back. She said " I just scanned it in so it belongs to T mobile now." And... if you cancel you will owe $1000 for each of your business phones. I'm switching to Verizon immediately! This store is run by a bunch of children and so is T mobile. Service coverage was terrible and Verizon has better plan options.

Every time I go into the Verizon store (off of Daisy Mountain), I am blown away by the customer…read moreservice provided to me... Today, specifically, I want to write a review for Jeremy Jennings. Jeremy has several times stopped what he was doing and gone above and beyond to help me with technical aspects of my iPhone and computer that I didn't understand. He's extremely patient and helpful and never has made me feel like an inconvenience, but instead treats me like a valuable customer! I hope the management at Verizon recognizes and rewards this wonderful employee!

I've been a customer for 26 years and my experience at the Verizon "authorized" store here in…read moreAnthem on Daisy Mountain was the worst experience imaginable. I pre-ordered a new iPhone 17 on September 12. Weeks and weeks go by without a word on my phone despite calling Customer Service twice and going into the store and being told BY THE MANAGER he would get back to me ASAP. Of course that never happened. on the third try to Customer Service I actually got someone helpful. Bottom line I was lied to about what the phone was going to cost, the order was flagged as fraudulent and went into a black hole. Worst Customer Service I've ever experienced not to mention being completely lied to about what the phone was going to cost with my trade-in. Hundreds of dollars. The employee who helped me, Dalton, was nice enough but clearly he didn't have a clue what he was telling me when I went to order the phone. Bottom line, I will be heading to the Apple Store in Phoenix and talk to professionals.

Don't ever go to this location! The individual in the photos is one of the most unprofessional and…read morerude human beings I've ever encountered in my life. It began with me showing up at about 10:25am on Friday November 21 2025. As I arrived to get a new IPhone 17 I noticed this guy(wasn't able to get his name) and a Subway employee talking outside the front door of Verizon. I walk up and ask "are you guys open?" His first response to me was "now why would you ask a stupid question like that?" I replied "oh I just wasn't sure cause you are out here talking with a Subway guy." He replies "Well obviously we are open" as he walks by me and goes inside. I hesitantly go inside since he was already so rude with a simple question. He then asked me "why are you already starting with stupid questions?" I was so blown away by this individuals attitude I had to stop myself and take a breath and told him "you know what, never mind then" and began walking out the store. He then yells to me "ok fuck you to then." I turn to ask if he really just said that. He laughs and says "what are you gonna do take a picture of me and call corporate?" I told him that's exactly what I am going to do and left. Immediately filed an official complaint via Verizon's customer service line. I unfortunately didn't get his name since the interaction was so quick. I just truly hope Verizon fires this individual, no customer who only wanted to upgrade to a new phone deserves to be sweared at and mocked for simply asking if you are open when the employee was hanging out with a separate Subway employee outside. I will be following up with the store manager in person to see exactly what they plan to do as a result of his actions.

Unfortunately, I cannot recommend TCC Rocks and this Noblesville, IN location. With over 850…read morelocations in 39 states, you would think they would have people in place to train their staff properly. I went with my 70-year-old mother-in-law to switch her and my father-in-law over to Verizon from AT&T. We dealt with their Noblesville location at Terry Leee Crossing. During this visit, the first employee was reluctant to assist us and told us when I asked if he wanted to be there, he would rather be home playing video games. We were then told she would receive a MasterCard for $350 for each line if we signed up for the deal the new employee recommended. We then returned to the AT&T store to unlock the phone and returned to get the promo offered. Fast forward a month, she received an email from Verizon with a Gift Card, not a MasterCard, as we were told. We were very disappointed since the deal we agreed to was a MasterCard, or we would have waited for another promo since they changed monthly. Unfortunately, we lost our beloved father that weekend to his battle with cancer at age 70. In the wake of this tragedy, she was hoping to get a tablet but learned she had to use this card at Verizon. Verizon charges more than any other site for their tablets; you cannot purchase without a cellar. Not needing an additional bill at this time in her life, she asked me to handle it. I spent a week going back and forth with their team from corporate. Ryan Ervin and Jason Buck are whom I worked with; both never called me, only messaged me through LinkedIn. You would think they would take the time to contact me, but it wasn't worth their time. I spoke to a very caring lady who had also lost a family member and understood. Outside of this lady, I was given the runaround, and nothing was resolved. When you lose a loved one, things like this are the last thing people want to deal with. There was no compassion or accountability from this company, whose motto on heir website states: At TCC, we believe our communities need more than just a wireless retailer, and our employees want more than just a job. We are committed to making a positive and sustainable impact in the lives of our employees, customers, and communities. We serve our employees, customers, and communities by living out our 5 Promises. CARE, CONNECT, BE AUTHENTIC, INSPIRE and DRIVE THE BUSINESS What I saw was none of these qualities in them or their staff. Just writing that you are a caring and great company is easy, but action speaks louder than words, and they showed my mother-in-law that this is not the company to work with. They lied about the promo and wouldn't stand behind their word. I caution you to make sure that what you are told is put in writing from this store. Read everything and call to double-check because this company will blame an employee and not keep their word. There are many other great locations, but this one had given a poor lady and her family more heartbreak when they didn't need it. Their staff is lazy (wanted to play video games and not be there), dishonest (you will get two $350 Mastercard's), and does not hold to the company values they say. If I give them 0 stars, I would, but I hope from this review you can see they are not the company for you, and you would be better dealing with corporate directly to get the honest promos and hold them accountable. As the CEO of a company larger than TCC Rocks, I found their senior staff lacking compassion in any leadership to hold their employees responsible to customers. If their employee told us about MasterCard, they should have given her what was promised. Noblesville is a small town, and I hope people learn that the story in their city is one without compassion and credibility before dealing with them. People have tight budgets right now, and if your money is essential, then you want to spend it with a company that will appreciate and support locally owned companies.

Good guy Chris helping me with all my questions and my very last Verizon bill. Amazing, friendly…read moreand speedy customer service. All the employees personally helped and made sure I was taken care of. Best Sprint store I've been to in AZ!

My speaker stopped working on my phone and I went to this location not knowing it was not a repair…read morelocation. Even though it wasn't a repair location the guy who helped me was super nice. He said he had worked at a repair location before and he not only fixed my phone but he showed me what to do if I had any more trouble with it. He even went above and beyond to show me the ins and outs of my warrantee with otter box AND answered all of my questions regarding the signals lately and the new towers. He made good recommendations without being pushy or a typical sales man. Overall I was so pleased with the experience. I just wish I could remember the guys name that helped me out. Two thumbs up to this store. :)

Went in Shea and Scottsdale road location. Greeted by two young kids that seemed annoyed I had…read morewanted to sign up two new accounts and buy 2 apple 8 phones. Ambivalent children that were rude and unhelpful. I took my business up the street to Costco.

This is a T-Mobile authorized dealer. I don't have T-Mobile, but my out-of-town guest does. As soon…read moreas she landed at Sky Harbor, she had absolutely no service on her phone. Calls to T-Mobile support weren't helpful, so the next day, we stopped here on our way up north. They, too, were unsuccessful getting her phone to catch a signal, and decided that it was just time to put the old phone to rest. She already knew what new phone to get next and we let them know we were kind of in a hurry. They were able to get us set up and out the door very quickly! The young lady helping us was friendly and really on top of things. Even though there were several other customers in the store, another employee was able to step aside and quicken up our process. It was the fastest new-phone transaction I've ever witnessed. Kudos to their super customer service!

AT&T has nonexistent service in Waddell, Buckeye and a large part of Surprise. They are doing…read morenothing to correct or improve it. Pass on using their services unless you want to see SOS instead of a connection. Horrible service.

horrible customer service. never go there. the young man in there is a liar . he said he could…read moreabsolutely not look up my receipt but another store easily was able to. he refused to give his name and his managers name.

Shea was the shit came in at like 8:45pm and she was so helpful answered all my funkoopop questions…read moreand hooked the homie up with a new controller will be returning because of her!!!!

This gamestop robbed me of 70$ selling me false advertisement product, bought product with items…read moremissing and they refused to give my money back or even exchange it, either way I disputed the charges to my bank a big ol middle finger to everyone at that location

I had an issue with my Home Internet box. Christian was quick to offer a solution, took care of…read morethe problem and I left a very happy customer! Great customer service!

My daughter wanted to get an upgrade on her cell phone, so she called and spoke with Christian to…read moreconfirm that they had the phone in stock. I went with her and met Christian at the store and he greeted us warmly and made the upgrade seamless, enjoyable and informative. He was very professional and helpful and even shared and invited us to consider Verizon Internet service which we you go into the store he will take great care of you. Thanks.