Don't ever go to this location! The individual in the photos is one of the most unprofessional and rude human beings I've ever encountered in my life. It began with me showing up at about 10:25am on Friday November 21 2025. As I arrived to get a new IPhone 17 I noticed this guy(wasn't able to get his name) and a Subway employee talking outside the front door of Verizon. I walk up and ask "are you guys open?" His first response to me was "now why would you ask a stupid question like that?" I replied "oh I just wasn't sure cause you are out here talking with a Subway guy." He replies "Well obviously we are open" as he walks by me and goes inside. I hesitantly go inside since he was already so rude with a simple question. He then asked me "why are you already starting with stupid questions?" I was so blown away by this individuals attitude I had to stop myself and take a breath and told him "you know what, never mind then" and began walking out the store. He then yells to me "ok fuck you to then." I turn to ask if he really just said that. He laughs and says "what are you gonna do take a picture of me and call corporate?" I told him that's exactly what I am going to do and left. Immediately filed an official complaint via Verizon's customer service line. I unfortunately didn't get his name since the interaction was so quick. I just truly hope Verizon fires this individual, no customer who only wanted to upgrade to a new phone deserves to be sweared at and mocked for simply asking if you are open when the employee was hanging out with a separate Subway employee outside. I will be following up with the store manager in person to see exactly what they plan to do as a result of his actions. read more

TCC Verizon Authorized Retailer - The worst Verizon employee ever - Mobile Phones Near Me - Anthem, Arizona

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Unfortunately, I cannot recommend TCC Rocks and this Noblesville, IN location. With over 850 locations in 39 states, you would think they would have people in place to train their staff properly. I went with my 70-year-old mother-in-law to switch her and my father-in-law over to Verizon from AT&T. We dealt with their Noblesville location at Terry Leee Crossing. During this visit, the first employee was reluctant to assist us and told us when I asked if he wanted to be there, he would rather be home playing video games. We were then told she would receive a MasterCard for $350 for each line if we signed up for the deal the new employee recommended. We then returned to the AT&T store to unlock the phone and returned to get the promo offered. Fast forward a month, she received an email from Verizon with a Gift Card, not a MasterCard, as we were told. We were very disappointed since the deal we agreed to was a MasterCard, or we would have waited for another promo since they changed monthly. Unfortunately, we lost our beloved father that weekend to his battle with cancer at age 70. In the wake of this tragedy, she was hoping to get a tablet but learned she had to use this card at Verizon. Verizon charges more than any other site for their tablets; you cannot purchase without a cellar. Not needing an additional bill at this time in her life, she asked me to handle it. I spent a week going back and forth with their team from corporate. Ryan Ervin and Jason Buck are whom I worked with; both never called me, only messaged me through LinkedIn. You would think they would take the time to contact me, but it wasn't worth their time. I spoke to a very caring lady who had also lost a family member and understood. Outside of this lady, I was given the runaround, and nothing was resolved. When you lose a loved one, things like this are the last thing people want to deal with. There was no compassion or accountability from this company, whose motto on heir website states: At TCC, we believe our communities need more than just a wireless retailer, and our employees want more than just a job. We are committed to making a positive and sustainable impact in the lives of our employees, customers, and communities. We serve our employees, customers, and communities by living out our 5 Promises. CARE, CONNECT, BE AUTHENTIC, INSPIRE and DRIVE THE BUSINESS What I saw was none of these qualities in them or their staff. Just writing that you are a caring and great company is easy, but action speaks louder than words, and they showed my mother-in-law that this is not the company to work with. They lied about the promo and wouldn't stand behind their word. I caution you to make sure that what you are told is put in writing from this store. Read everything and call to double-check because this company will blame an employee and not keep their word. There are many other great locations, but this one had given a poor lady and her family more heartbreak when they didn't need it. Their staff is lazy (wanted to play video games and not be there), dishonest (you will get two $350 Mastercard's), and does not hold to the company values they say. If I give them 0 stars, I would, but I hope from this review you can see they are not the company for you, and you would be better dealing with corporate directly to get the honest promos and hold them accountable. As the CEO of a company larger than TCC Rocks, I found their senior staff lacking compassion in any leadership to hold their employees responsible to customers. If their employee told us about MasterCard, they should have given her what was promised. Noblesville is a small town, and I hope people learn that the story in their city is one without compassion and credibility before dealing with them. People have tight budgets right now, and if your money is essential, then you want to spend it with a company that will appreciate and support locally owned companies. read more

Pathetic customer service, heater blasting to about 85 degrees. Employee didn't want to help at all and suggested I go to another Verizon store. Rude to boot. I will never go to this location again and from the looks of the review Verizon should definitely CLOSE this location - they are useless. read more

Purchased a 'lifetime' screen cover about a year ago. Never had any issues, dropped my phone last night and the cover shattered. Went to have it replaced, apparently you need to register the purchase to get a free replacement. read more

Absolutely the worst customer service I've ever encountered in 20 years of using Verizon/Alltell and spending hundreds a month with Verizon and 5 family phones. The 'manager' did not allow access to our account and frankly did not even want to get up and help an hour before closing. Said we weren't authorized signers -was extremely rude- would not access our account even when we actually called another Verizon rep by phone who told her we were authorized. She clearly did not want our business. We've always had great customer service at four different valley locations over the years. We'll not walk into this location ever again. read more

They have great service and friendly staff! They also have a water saving device that will sav we your phone or even your tablet!

I came into TCC Verizon Anthem store yesterday and had an amazing experience. I got my brother his very first smartphone and the most amazing thing is that Jenn Silva the young lady that helped us got him so excited to get his phone. She made him feel very special and showed him how to use and navigate his phone so it would be easy for him. I will be coming into this store again and will also be coming back just to see Jenn Silva for the amazing customer service she showed towards us. If anyone wants a great and satisfying experience when they are shopping for phones I would strongly suggest stopping in to see Jenn Silva at TCC Verizon Anthem store. read more

I received a Phone Battery pack as a gift for Christmas. Unfortunately I didn't need it and attempted to return it to the store unused. The person in charge said the he was unable to refund purchase and instead offered store credit. This was fine since I needed a pair of headphones. The Sales person (i.e. manager) sold me a pair of samsung wireless earbuds for use with in iPhone. When I got home the earbuds were quiet, did not sound good, and later I would find out were intended for Android/Samsung phones. When I attempted to return the earbuds to exchange for a pair that sounded better, I was told there was nothing they could do due to sanitary reasons. (This was the same store manager saying this). In any case the earbuds were left at the store because they didn't work and I am leaving a pithy review of this store for their lack of CUSTOMER service, lack of standing behind what they sale, and overall lack of honest business practices. I would recommend avoiding this store and going to a REAL Verizon store that honors what they sale. read more