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    T-Mobile

    1.0 (2 reviews)
    Closed 10:00 am - 8:00 pm

    Services - T-Mobile

    Telecommunications

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    2 years ago

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    Lightning Cable Communications - Cable management supreme, gorgeous box!

    Lightning Cable Communications

    (4 reviews)

    Dan is a master at his craft; I needed a residential Ethernet smart box clean-up with multiple…read morerooms re-jacked and the difference is incredible. My wifi/hard-wired speeds had been inconsistent and generally very slow. I determined it was likely do to bad cabling from the previous owners, as well as the cabinet having useless, used cables everywhere. I HATED working in that room as it was a nightmare to work with. A picture speaks a thousand words so check out the before and after. He mounted everything in the cabinet very professionally, removed all the redundant and used cables (having to climb through a insulated tightly packed attic) and mounted my router on the outside of the cabinet for easy access and to provide maximum range/efficiency. My speeds on both wifi and hardwired skyrocketed! Even during PEAK hours I was getting well over what my cable company was 'guaranteeing.' Off-hours it is well beyond what is advertised by Cox. He was very thoughtful in his process. (planned ahead and had multiple solutions if he came across any problems.) Beyond the box he checked the Ethernet jacks in every room and re-placed them/tested as necessary. He does full residential and commercial jobs and for the amount of time he spent the price was beyond fair and MUCH lower than I was expecting. I cannot recommend this guy enough!

    We had the Dans out to wire our house for ethernet and they did a great job. The worked late hours…read moreto get everything done and suggested things we had not thought of that really made things ultimately work in a more convenient manner. The job was done well and for a fair price. We will use them again!

    T-Mobile

    T-Mobile

    (32 reviews)

    Severe Mismanagement, Misinformation, and Lack of Accountability…read more Would give zero stars if I could due to extremely poor service, misinformation, and a complete lack of accountability at this location. Two months ago, I visited this store to replace my wireless router because my internet speeds were slow. I was explicitly told by the sales representative that in order to receive a replacement router, I had to close my existing internet account and open a new one. This immediately raised concern, as I did not want a new account--only upgraded equipment. Despite this, I followed their instructions. Later, when I contacted T-Mobile customer support for setup assistance, I was informed that this guidance was incorrect. The support agent stated they do not understand why store representatives tell customers this, as it is not required. Whether this was due to lack of training, laziness, or sales-driven behavior, the result was the same: my account was mishandled. One month later, I received a higher bill because: * A new line had been opened * My old line was not canceled the same day, resulting in prorated charges I returned to the store and spoke with the assistant manager, Tatum, who initially acknowledged the issue. He told me he would: * Credit the difference back to my account * Follow up with customer service * Call me once it was resolved I provided my phone number specifically because I do not have a T-Mobile cell phone plan--only internet service. None of this was done. Three weeks later, I returned to the store and was told: * The assistant manager spoke with the original employee * Because she claimed she "advised me correctly," they would no longer issue the credit * I was told he "did not have my number," which is untrue--I explicitly provided it * I was told, "There's nothing we can do" To make matters worse, I was then told that employees are trained to close and reopen accounts, which directly contradicts what T-Mobile customer support told me. At no point was I offered: * A proactive solution * An apology with corrective action * A manager capable of resolving the issue This is not just a single employee error--this is store-wide mismanagement and a serious failure in customer service, communication, and leadership. Warning to Customers Do not visit this location. Your account may be mishandled, you may be upsold unnecessarily, and if something goes wrong, you will be blamed rather than supported. Attention T-Mobile Corporate This location has a manager who is not suited for a leadership role. The assistant manager, Tatum, demonstrated poor follow-through, misinformation, and a lack of basic customer service principles. This reflects badly on the T-Mobile brand and raises serious concerns about training and oversight at this store. This experience needs corporate review, not just a store-level dismissal

    Worst customer service I have ever experienced! Bought new phones for my business and traded in a…read morephone. The phone never arrived to corporate so I started getting monthly charges. I contacted customer service and they told me the store has cameras but they couldn't access them and I would have to speak to the store manager. Store manager was on vacation for over 2 weeks. Went in and to my surprise she still had the phone. I told her that I wasn't happy with the service and would like to cancel and get my phone back. She said " I just scanned it in so it belongs to T mobile now." And... if you cancel you will owe $1000 for each of your business phones. I'm switching to Verizon immediately! This store is run by a bunch of children and so is T mobile. Service coverage was terrible and Verizon has better plan options.

    Ocs Technology Services - Ring cctv

    Ocs Technology Services

    (7 reviews)

    This is the worst experience I have ever had with a contractor. Frist beware OCS is not an Arizona…read moreLicensed Contractor most likely in violation of Arizona State Statutes A.R.S 32-1151 and /or 32-1165. We did employ OCS not knowing this issue to install a Security System for our home which would give us the ability to see and replay videos while traveling. Since installing the system 6 months ago we have never been able to replay videos from our PC's. At OCS's decision they installed the Zosi Equipment which has no operations Manuals and marginal support (if any) by only email. When attempting to get the owner Oscar Sabino to address the issue he tells us he is only a cable guy, and we need to hire a computer technician to solve our problem. We hired him to install a working security System and never had the understanding he is not reasonable for the operation of the system. During the Six Months we had the Zosi Controller go bad and it took six months and fighting with Oscar to get it replaced. Today we still cannot replay from our traveling Computers, and he tells us, it is not his responsibility, and we can hire a technician or purchase a better controller for $1,600 more after we paid him $4,420 for the system. I have also discovered when placing the cables in the attic our installation was torn apart and not replaced. I have complained to the Arizona Registrar of Contractors and will most likely end up in small claim court. Learn my experience and find a different Contractor.

    Oscar was great, found the cabling issue and fixed it in a 20 min. He saved me a lot of work. Will…read morehire again.

    T-Mobile - mobilephones - Updated May 2026

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