Fast and was convenient that he was able to come directly to my door to fix my iPhone. Highly…read morerecommend.

They responded quickly and were at my front door within a couple of hours. I really love how…read moreconvenient their mobile services are and how easily they were able to replace my phone's battery within 10 minutes. Would recommend 10/10!

Wonderful store! Very helpful, friendly, knowledgeable, patient! I highly recommend these folks…read more When I first went there, I had much to learn at 70 and going from the Android to Apple protocol. Now even my kids are impressed with what I have learned. I wouldn't go anywhere else to purchase or to ask any question! Kasaundra, Andrew, and Raushon were great with a good balance of being helpful as well as suggestions of new hardware or Verizon programs that would be to my benefit. And the folks whom I have come to know over the past 1-1/2 years who have moved on to other stores have been equally as good, friends not "sellers".

Horrible!!! worst 13 years of being a Verizon customer. Every since Lizzy got ahold of my account,…read moreit has never been the same. she claims her manager is a guy who will give you $200 credit but doesn't and ohh yeah her manager is a WOMEN. Lizzy claims that she will get you the promotional rate for a new phone but doesn't as it "didn't work"? had to return to the store after the payment didn't go through after being there for 3 hours already. Stay away from this location as it's operated by a 3rd party. go to an actual Verizon corporate store. they will take better care of you and won't make you feel scammed.

I'll definitely recommend you to come to this T-Mobile. They great staff as well as Great Customer…read moreService I Highly recommend you to come on in I have not had no problem and I always come in and I leave a happy customer and great service .....

Severe Mismanagement, Misinformation, and Lack of Accountability…read more Would give zero stars if I could due to extremely poor service, misinformation, and a complete lack of accountability at this location. Two months ago, I visited this store to replace my wireless router because my internet speeds were slow. I was explicitly told by the sales representative that in order to receive a replacement router, I had to close my existing internet account and open a new one. This immediately raised concern, as I did not want a new account--only upgraded equipment. Despite this, I followed their instructions. Later, when I contacted T-Mobile customer support for setup assistance, I was informed that this guidance was incorrect. The support agent stated they do not understand why store representatives tell customers this, as it is not required. Whether this was due to lack of training, laziness, or sales-driven behavior, the result was the same: my account was mishandled. One month later, I received a higher bill because: * A new line had been opened * My old line was not canceled the same day, resulting in prorated charges I returned to the store and spoke with the assistant manager, Tatum, who initially acknowledged the issue. He told me he would: * Credit the difference back to my account * Follow up with customer service * Call me once it was resolved I provided my phone number specifically because I do not have a T-Mobile cell phone plan--only internet service. None of this was done. Three weeks later, I returned to the store and was told: * The assistant manager spoke with the original employee * Because she claimed she "advised me correctly," they would no longer issue the credit * I was told he "did not have my number," which is untrue--I explicitly provided it * I was told, "There's nothing we can do" To make matters worse, I was then told that employees are trained to close and reopen accounts, which directly contradicts what T-Mobile customer support told me. At no point was I offered: * A proactive solution * An apology with corrective action * A manager capable of resolving the issue This is not just a single employee error--this is store-wide mismanagement and a serious failure in customer service, communication, and leadership. Warning to Customers Do not visit this location. Your account may be mishandled, you may be upsold unnecessarily, and if something goes wrong, you will be blamed rather than supported. Attention T-Mobile Corporate This location has a manager who is not suited for a leadership role. The assistant manager, Tatum, demonstrated poor follow-through, misinformation, and a lack of basic customer service principles. This reflects badly on the T-Mobile brand and raises serious concerns about training and oversight at this store. This experience needs corporate review, not just a store-level dismissal

I had a great experience with Kyle! His customer service was on point from start to finish. He was…read moreefficient, took his time to explain everything! He was also super professional and even took the extra time to put my privacy screen on for me. On top of the greatbservice. We had a great conversation, Multi tasker master

I've been a customer for 26 years and my experience at the Verizon "authorized" store here in…read moreAnthem on Daisy Mountain was the worst experience imaginable. I pre-ordered a new iPhone 17 on September 12. Weeks and weeks go by without a word on my phone despite calling Customer Service twice and going into the store and being told BY THE MANAGER he would get back to me ASAP. Of course that never happened. on the third try to Customer Service I actually got someone helpful. Bottom line I was lied to about what the phone was going to cost, the order was flagged as fraudulent and went into a black hole. Worst Customer Service I've ever experienced not to mention being completely lied to about what the phone was going to cost with my trade-in. Hundreds of dollars. The employee who helped me, Dalton, was nice enough but clearly he didn't have a clue what he was telling me when I went to order the phone. Bottom line, I will be heading to the Apple Store in Phoenix and talk to professionals.

They have great service and friendly staff! They also have a water saving device that will sav we…read moreyour phone or even your tablet!

Don't ever go to this location! The individual in the photos is one of the most unprofessional and…read morerude human beings I've ever encountered in my life. It began with me showing up at about 10:25am on Friday November 21 2025. As I arrived to get a new IPhone 17 I noticed this guy(wasn't able to get his name) and a Subway employee talking outside the front door of Verizon. I walk up and ask "are you guys open?" His first response to me was "now why would you ask a stupid question like that?" I replied "oh I just wasn't sure cause you are out here talking with a Subway guy." He replies "Well obviously we are open" as he walks by me and goes inside. I hesitantly go inside since he was already so rude with a simple question. He then asked me "why are you already starting with stupid questions?" I was so blown away by this individuals attitude I had to stop myself and take a breath and told him "you know what, never mind then" and began walking out the store. He then yells to me "ok fuck you to then." I turn to ask if he really just said that. He laughs and says "what are you gonna do take a picture of me and call corporate?" I told him that's exactly what I am going to do and left. Immediately filed an official complaint via Verizon's customer service line. I unfortunately didn't get his name since the interaction was so quick. I just truly hope Verizon fires this individual, no customer who only wanted to upgrade to a new phone deserves to be sweared at and mocked for simply asking if you are open when the employee was hanging out with a separate Subway employee outside. I will be following up with the store manager in person to see exactly what they plan to do as a result of his actions.

Went in Shea and Scottsdale road location. Greeted by two young kids that seemed annoyed I had…read morewanted to sign up two new accounts and buy 2 apple 8 phones. Ambivalent children that were rude and unhelpful. I took my business up the street to Costco.

This is a T-Mobile authorized dealer. I don't have T-Mobile, but my out-of-town guest does. As soon…read moreas she landed at Sky Harbor, she had absolutely no service on her phone. Calls to T-Mobile support weren't helpful, so the next day, we stopped here on our way up north. They, too, were unsuccessful getting her phone to catch a signal, and decided that it was just time to put the old phone to rest. She already knew what new phone to get next and we let them know we were kind of in a hurry. They were able to get us set up and out the door very quickly! The young lady helping us was friendly and really on top of things. Even though there were several other customers in the store, another employee was able to step aside and quicken up our process. It was the fastest new-phone transaction I've ever witnessed. Kudos to their super customer service!

AT&T has nonexistent service in Waddell, Buckeye and a large part of Surprise. They are doing…read morenothing to correct or improve it. Pass on using their services unless you want to see SOS instead of a connection. Horrible service.

horrible customer service. never go there. the young man in there is a liar . he said he could…read moreabsolutely not look up my receipt but another store easily was able to. he refused to give his name and his managers name.

When it comes to gaming, I seriously don't buy anything without first talking to these guys! As a…read morebusiness traveler, that refuses to stop gaming to relieve stress, I look forward to their knowledge when I'm trying to venture outside of my normal FIFA / Battlefield routines. A couple of times I've walked out disheartened by what they've said about a game I thought I'd like - but have gone home to research title suggestions they provided as alternatives! I do ask a few questions (since I know my time will need to be well entertained) and they honestly reply in kind, with no hesitation. Sold. Whomever is the hiring mgr. at this location - Well done!

Shea was the shit came in at like 8:45pm and she was so helpful answered all my funkoopop questions…read moreand hooked the homie up with a new controller will be returning because of her!!!!

On Tuesday, February 25, 2020 AD I visited this Verizon location. This location is a Verizon…read morecompany store, so the prices are much better! This store is located in a strip mall. I've wanted to buy a new tablet for a few years; the technology had eclipsed what I was using. Daniel B. explained my options, helped find the right tablet for my needs and suggested some accessories. Daniel set everything up for me and I was out the door happy. The entire transaction took about 25 minutes. I wholeheartedly recommend this Verizon company store location - ask for Daniel B. - he is great! A solid 5 stars for this location based on my visit, interaction with Daniel B. and overall product satisfaction.

I had an issue with my Home Internet box. Christian was quick to offer a solution, took care of…read morethe problem and I left a very happy customer! Great customer service!

They are stocked with many useful electronic connectors, cables, etc. Kind of a replacement for…read moreRadio Shack.

Every time I come to the state of Arizona I like to hit up Tri-Tek! Small shop flavor with some big…read moreselection. Today was a quick in and out but, I just always have to stop and get something. Carry some of the highest quality product on the planet. Today's case. I got some NTE electrolyte capacitors. Jeff over there is awesome. If you're in the Phoenix-Mesa area you owe it to yourself to stop in and experience the greatness that is Tri-Tek!