We had a very disappointing experience with Verizon customer representative BRIAN RUIZ. My mom and I initially approached Brian with questions regarding my mom's phone and also asked if Oscar, another representative, was available. Unfortunately, Brian's attitude was already rude and unprofessional during our interaction. Because of the way we were treated, we decided to leave. Later, my mom came back inside and spoke with the guard, who is also Filipino and someone we knew, simply to ask a question. She asked the guard if Chris, the manager, was available or when he would be coming in. She was not speaking to Brian or trying to continue the previous conversation with him. Brian seemed to assume that my mom was still discussing the previous questions she had asked him. He then made a disrespectful comment, saying, "She doesn't listen to me," referring to my mom. This comment was unnecessary and unprofessional. My mom was only trying to get information and did not deserve to be spoken about or treated that way. Customers should be treated with patience, respect, and professionalism. We hope Verizon takes this matter seriously and provides better customer service training to ensure representatives communicate respectfully with customers. read more

Worst customer service ever I am with Verizon for over a year and I stop in a Verizon retailer store and the manager would not let me charge my phone. Why do I pay for Verizon service and I cannot be helped with customer service and hospitality. How on earth At and T let me charge my phone but Verizon cannot let me charge my phone Diego read more

This place never picks up the phone always talking to a machine . I have been calling all day today from morning until 5:00 . No phones were answered no human contact. read more

Thank you Fernando for the great customer service. The moment we walked in with my mom he was very polite and helpful.

if I could give the zero ratings or any negative number I would. I hate Verizon.I had spoken to 15 different people in regards to my Verizon service. I had just switched over from spectrum to Verizon and then I had to transfer back to spectrum and had to get a whole new phone number because Verizons mess up. I lost an entire day because of this. My phone apparently did not port correctly and that's not my fault. I was told that once my service was restored that I was going to get a gift card to pay off the remaining balance on my phone from spectrum. I was also told that I was going to be able to keep my phone number. And also keep my device. I ended up being lied to. I was told that I had to bring in my device and transfer it to a brand new device and that's not what I was told before. I was transferred so many times by so many different people in different departments that I ended up having to go back to spectrum and get a whole new phone number and whole new service. I regret ever being a customer with Verizon for less than 24 hours. I expect a full refund. Because of Verizon's poor customer service I am now back with spectrum. I will never ever recommend Verizon to anyone. It was horrible customer service after speaking to so many different people. You guys ruined my weekend, I don't expect to get a bill at all, and I will not pay for it! very terrible customer service and I will be filing a report with the Better Business Bureau against you guys. You guys put me through hell just to switch over from spectrum to Verizon. And the treatment was very unfair. I even went into the store to get this resolved and the person that I spoke to was very rude. She is a manager there and she was nothing but a bitch to me. I want to file a complaint against her too. I did not get her name because she didn't even introduce herself because she was such a bitch, but she is at this location: 8300 Van Nuys Blvd Panorama City, CA 91402 United States She shouldn't even be a manager, nor should she work in customer service if she's gonna be rude to people. read more

Great customer service. Very patient and helpful. It took us 20 minutes to complete the transaction and the whole time we were treated with kindness and helpfulness read more

I went to ask how to move my contacts from android to apple the person who seems the manager said : there no way to do it. Rude and entitled. Ugly office. There are several way I found out . read more

I've had a couple issues regarding the promotional credits that needed to be applied to my account but the staff and manager Abraham here were amazing! They went over and beyond to walk me through and even resolve my issue. I definitely felt taken care of and they genuinely care about their customers and service. Will definitely be recommending them to anyone and everyone! read more

I have been in Verizon hell the past month (6/2026).In early June, two young men came to my door. (no ID- so I should of known better) stating that Fiber Optics were being placed in my area and my neighbor had just changed the family's system to Verizon. I listened and stupidly signed up for a phone upgrade and Fiber Optics system. The next day I realized I really couldn't afford it so proceeded to call Verizon at which time I spent two hours on the phone to cancel my orders. Because they were working off an IPAD I was not given physical paperwork with the info. I was told NOT to accept delivery of the new phone and did not accept it. I was assured that the orders were cancelled. The end of June I had a payment removed from my bank account. I called Verizon again and explained the situation but because the actual orders were cancelled I had no access to the website to get acct numbers, etc so I was told to go to a "Corporate " Verizon office to have it handled. I went to the Porter Ranch office and a young man helped me , again assuring me it was deleted, etc. but he could NOT give me a receipt because his printer wasn't working, but he at least gave me an acct #. Guess what? Another bill arrived in my email for July's payment. I called my bank to contest the first amount they had removed from my acct and placed a stop order on any further withdrawals by Verizon. I'm going to have to return to the Porter Ranch office to find out why I'm still receiving bills on an account I never had? I also found out via Google search that anyone representing Verizon should have proof from the company. I would like to know who is sending out these men to sell services when they are definitely NOT Verizon employees. Guess what? An ATT person showed up last week. When asked for proof he was working for ATT, he stated he forgot it in the car? Beware of these merchants. I have been told to file a complaint with the FCC. read more

Made the switch to Verizon services and received a new iPhone 13 which I was able to pick up in store the same day including a $200 Verizon Gift Card which I can use to purchase items from the store and even pay the bill. I was also able to keep my same number. However, everything that glitters isn't golden. (My phone is gold lol) The downside of the purchase is that it did not come with a plug for the new phone charger which is needed and not cheap. Additionally, even the bundle of items that I needed to protect the phone cost the same amount as the gift card, which isn't activated until after eight weeks from the date of your purchase so that they make sure you remain a customer. Other than that, it was a smooth transition. read more

Verizon - On the second day of Christmas, my true love gave to me...lol - Mobile Phones Near Me - Panorama City, California

We walked into this Verizon and Marvin was very helpful went over the plans and explained everything we needed to very friendly very nice person very professional thank you so much for your service Marvin read more

Went in to upgrade my phone and saw a lot of people in store waiting thinking it'd take long but only took five minutes for a walk in which was really Great. Estanor helped me with everything, he was very informative and made me feel like a human being unlike other locations that make you feel like an idiot with horrible customer service. He was patient and laid out all the options available for me and did all the math with me for my new upgrade including the surcharges and everything else. He gave me is one on one opinions for the options to choose from with my situation and made me feel comfortable with my choice. Would recommend him to everyone else needing help with upgrades or just any help with verizon in general. Best location and experience i've gone too in a long time. Would come back again. read more

I have been a customer of Verizon cell for over 10 years. 6 weeks ago I added a second line to my account as a backup phone. Initially the service was okay but in the last 6 weeks my billing has never been correct. I have been into this Verizon store 4 TIMES to correct this problem and still it is wrong. When I went into the store today the sales staff was rude and unhelpful especially the manager. I will probably go to a new carrier but I hope no one goes to this store for any kind of support. They are completely disrespectful and rude. Definitely go somewhere else or better yet go to a different company. read more

An employee named Marvin had been assisting me and at one point, I asked him about something I did not understand. I did not pretend to understand. I admitted that I did not know what to do. All of a sudden, his entire demeanor changed. He started saying, "You obviously don't know what a KB is", and something to the effect of, "You don't know much about technology." I did not entertain his comments. I repeated that I did not understand and was trying to figure out what I needed to do. I asked him to please humor me for a minute, listen to me and what I was saying because it was not clear to me. He kept talking and saying that I am the professional and you don't understand. Then, because I kept repeating that I was not sure what to do and I needed his help, he replies, "Why are you treating me like this and all I have done is listen to you? If you keep treating me like this, I am walking away." I did not say anything to him because I could not understand why he was reacting in that way and thinking that I was treating him in such a way. I just honestly did not understand and wanted him to help me figure it out. I cannot help it if I do not understand and I admitted that I did not understand. That is why I came to the store, because I realize that I do not understand everything, especially as it relates to technology. If he is not able and patient enough to help someone understand and assist them with their issue (s), then he should not do this type of work. There was no point for me to come to this store, if I was not going to get the assistance that I needed. He needs coaching and to learn to be patient and work with people who may not understand the first time. If he cannot, then he needs to work in a different position that does not require dealing with people who may not understand and having to explain information more than once. Based on all of the interactions that I have had with various Verizon employees, especially since COVID-19, supervisors, and managers, this issue exists throughout the company. The company is seriously lacking in all areas and much improvement is needed. Hopefully, it will be realized soon and addressed. Verizon has truly lost its luster! read more

For those who can visit another location, I assure you it will be better, as the service at this location is always terrible, and besides, they are completely racist towards Latino people, even though they themselves are also Latino. If you can avoid this store, do so, because honestly, the wait times are long and they treat you poorly. read more

Very disappointing experience at the Panorama City Verizon store. My mom upgraded to a new iPhone through a Verizon trade-in promotion. The new phone was faulty, and customer service helped replace it, but in the process the trade-in was canceled. We were instructed to return her old iPhone 13 to the Panorama City Verizon store, which we did. The problem started when the trade-in credit never appeared on her bill, making it much higher than expected. Customer service told us the store needed to grade the phone to restore the credit and specifically told us to go in. After multiple failed attempts to call the store (the phone just rings and redirects to customer service), my mom went in around 1:00 PM today Saturday December 13th. The employees completely disregarded her. They didn't check her in, didn't ask for her number, and told her to just call customer service--even after she explained that customer service sent her there. They said they "don't do that" and went back to talking among themselves. There were no other customers, yet no one was willing to help. The lack of professionalism was unacceptable. Ignoring a customer, refusing to assist, and not even answering the phone is ridiculous. My mom has been a Verizon customer for over 20 years, and this experience alone has made her consider canceling her service. read more

Verizon sucks so much save your time from even coming here! They lie to you about an estimated phone bill you'll be paying it's ridiculous my phone bill is $200 for two lines? I wish I never came here !!! read more

Customer service is horrible here I wouldn't suggest anyone come to this store. I understand that people are waiting in line but the main dude running the "team" was probably one of those ppl they promoted with no experience. Standing around like he's the security guard. He didn't want to help anyone read more

The pandemic brought about a tremendous change in my daily routine. One, of which, is that school went entirely online. Never in my life did I ever think that med school would be online, but alas, it happened. This allowed me to move back home from NYC, which was great as I found that the east coast was not for me. This also allowed me to work at the same time, and I was able to pick up my old contract from before my move to NYC. However, being on the road and juggling such a schedule, I now needed new gadgetry to get through my day. Hence, I came to this Verizon location in the San Fernand Valley. The staff here took care of me well. I was able to find exactly what I needed: an iPad Pro, the apple pencil, air pods pro, an iPad car mount, and protective casing. The staff also helped me to find the plan upgrade that was right for me. This was a blessing, as I sometimes had to stream class or group meetings from my car. I am overall happy with purchase. If I find myself back in this part of town in the immediate future, I may stop by to get more accessories. Maybe an apple watch or a phone upgrade. read more

Obtuve un Samsung S24 plus y me cambié de compañía a los 5 meses luego como no elimine el autopay de mi tarjeta de débito ellos Me cobraron de un solo vergazo 680 dólares y me el asistente que me atendió todo enojado todo turbio, pedante y pésimo que le debía ese dinero a Verizon y yo le dije está bien ni modo y luego me fui regresé y me dijo otro empleado de Verizon que cuando me cambió a otra compañía se elimina todo de mi tarjeta pero al parecer es todo lo contrario porque siempre me cobraron casi 700 dólares de ese teléfono read more

Into this location two days ago to return some home Internet hardware, and was dealing with Marvin. Worst customer service ever, denied to return he said I am past a 30 days return window however, my order was from September 22. He said there's nothing he could do for me, today I went to another Verizon location. It was not an issue at all, they returned the hardware immediately. Marvin you should definitely learn how to treat customers, at the end they are paying your salary !!! read more

Came here today since I was having a hard time updating my credit card on file and had missed a payment. When I got there, no one greeted me and three staff were just standing next to each other chatting so I approached this lady. NICOLE. I told her the issued. She wasn't very helpful and gave me an attitude. She keeps insisting I call Verizon. Why do I need to call Verizon hotline if I'm already in the store?? So she did try calling Verizon hotline to "somewhat" help but we didn't go anywhere. We were going on circles with the automated system and couldn't get a live agent so I ended up just going to kiosk to make up a payment. She didn't help at all. I did it myself. read more

A lot of reviews I'm seeing surprise me because my experience was anything but pleasant. During my hour and a half wait, I quickly learned that those clientele is full of people who come to them with problems they caused. And after finally getting help I was dismissed since my transaction wasn't deemed valuable enough to service since they were closing in 30 min. If this wasn't the closest store near me I'd never step foot in there again. read more

the worst place to shop for your devices . they always unprofessional about the errors they make . I have never seen a facility so unorganized. read more

I was having issues with an iPad not connecting to cellular network. Immediately once we walked in we we're greeted by Marvin. He took our information and got started on solving our issue. He had great customer service. We were there less than 10 minutes and he was able to get our issues fixed. Never had such a good and quick experience. read more

Worst customer service go to another Verizon corporate store and the online number is for Verizon online customer service not the store

0 star if posible!!! Very bad customer service. Unprofessional sales reps. GM or DM sould be aware or do something about it, as this location is pulling down the image of the company with them. Will never go back to this location again. Porter Ranch location is always friendly and polite. read more

I have never been so upset with anyone so badly, and even the Apple Store rep pulled his hair out at their incompetence. Looking back I should have figured out they didn't know what they were doing when their reps kept contradicting each other as to which was a better plan for me. Verizon employees will spend any amount of time to upsell you, but God forbid if you ask them to help you fix a problem on your phone, which is expected. Its pathetic that they wont spend any extra time to help you out. Plus the store location is creepy. All the representative go hide in the back, and only come out when they have to because their appointment has arrived. Don't go there. You'll get a 100x better service at Costco, plus their accessories are cheaper. read more

Ask for Felix he was super informative and helped deal with our situation quickly and efficiently would definitely come back here

Even when they're remodeling they still make the time and space to give us excellent service. All agents are knowledgeable and experience to help in any of your needs read more

Verizon - Remodeling - Mobile Phones Near Me - Panorama City, California

This store deserves no stars but forced to leave 1. we were greeted today by "PABLO!" who was incredibly rude and unprofessional, he was trying to belittle me and was speaking over me and finally had to tell him to "be quiet and let me speak" On another occasion my son went in and he called him a scammer!, our intention was to get a new phone (possibly) and get a pin from our account to maybe move to T-Mobile. He made the decision easy!! myself and 4 of my kids switched to T-Mobile.. get this guy out of customer service he has no business working with the public. read more

I love this place before. The salesperson always help you no matter but now they have problems and will not help you on any thing if you want to find out thing the salesman is no good customer is always good. Customer service is no good in this place walk away to other place better. read more

I was so disappointed in the service I was given by Oscar he couldn't help me , ok but he didn't even try to look at the notes on my account . He got so loud , sarcastic and rude I've been with Verizon 22 years and never have i experienced any attitude by a Verizon employee. His demeanor and cockiness is not what Verizon needs. He needs some coaching on how to be compassionate and hear a customers needs . Also why aren't you wearing a name tag ? When I asked for his name he didn't even tell me it he just put his name tag on ! read more

The service is below zero, service representative start doing paperwork with me then left for half an hour without explanation then he could answer simple questions store Menager like doesn't exist only answer wait and relax never come back or recommend to anyone read more

Great service. The little girl there was so helpful. I believe I'm gonna go back & get my phones/upgrades from here.

Andres is super friendly and so is management at this Verizon store. Got all my phone issues taken care of within 20 minutes. I knew what I wanted. They had it in stock. Got a few accessories and asked about if I plan options for my sister, and they give me the info quick, but also in detail. Thank you so much!!! read more

I have worked in many customer service positions and today i dealt with the worst ones i have ever encountered. The way i was treated today made me feel that Verizon doesn't deserve my business. I hope the two female employees that did there best to invest no time and act like i was bothering them should honestly be thankful they still have a job. Because if these where my employees they would be in the bread line. DO NOT GO TO THIS LOCATION IF YOU NEED ANYTHING BUT TO BUY ANYTHING, AND THEN STILL GO TO ANOTHER LOCATION. STRAIGHT UP JOKE. read more

I wish I had seen the reviews in this store before going there , I asked them a question and I wanted to see if it was possible to do with sell phones they promised it will work they sold me a new phone and added another line to my account , and what I wanted never worked so I waisted money and ended up buying new phone and adding another line for nothing . Do ur self a favor if u have to drive even another hour to go somewhere els go for it you will loos a week going back and forth with the staff in this store . I have been a Verizon customer for longggg time I have 10 lines with them I'm about to switch because of this store . read more

Got my phone in the mail. went to Verizon to pick up some accessories and they got a bundle for like $110 that includes 5 accessories including case, glass, adapter, charging pad and battery pack. Awesome deal. And they were quick to attend. Thank you Andres! read more

My local corporate store. I was on the hunt for an iPhone 11 Max Pro. No one in the SFV had a 256gb in stock. I had picked up an iPhone XS the previous year. Associate Elsy made my experience quick and easy. Helpful and attentive, I was in and out of the store. Fast forward to this year, I called the store on a Saturday and inquired if they had any Pro's in stock. Elsy informed me they did not. I gave her my cell number and asked if she could message me the second they received fresh stock. Monday 3 p.m. rolls around and Elsy messaged me to tell me a fresh supply had just dropped. Drove over there, checked in and within 10 minutes had the phone in my hand. I was so delighted and impressed by her service I also picked up a Series 5 Apple watch! I highly recommend this store. read more