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    Metro by T-Mobile

    5.0 (1 review)
    Closed • 10:00 am - 7:00 pm

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    1 year ago

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    T-Mobile

    T-Mobile

    (64 reviews)

    $$

    Mission Hills

    Very disappointing experience at this T-Mobile store. The associate, Daniel, did not properly…read moreassist us with separating a line under the Safe Connections Act. He asked the manager for help (who was not helpful either) and told us that we needed a court order but failed to explain that a qualifying police report could also be submitted as supporting documentation. Later, we asked his coworker for help submitting the police report because T-Mobile's link was not working and repeatedly displayed the error, "Something went wrong. Try again later." Instead of assisting us or suggesting another way to submit the documents, she was dismissive and unprofessional. While we were asking for help, we could hear her huffing, puffing, and making comments such as "jeez" or something similar. We eventually received more accurate information from T-Mobile Customer Service. This was a sensitive situation, and we expected the store employees to provide complete information and treat us with basic patience and respect. Instead, we left without assistance and felt that our requests were an inconvenience to the staff.

    I came to this T-Mobile location (5356) last week and purchased two phones -- one for me and one…read morefor my husband. At the time of purchase, I was told that the phone color I wanted was not in stock and that it would be mailed to me. Daniel, who helped us, was very kind, professional, and helpful throughout the process, and I really appreciated his customer service. After receiving my phone, I returned to the store to transfer my information from my old phone to the new one. When I arrived, Cesar (the manager) told me I would have to wait about 30 minutes to be helped, just like a new customer. I explained that I had already completed my purchase and had been instructed to come back for the transfer, but there didn't seem to be any effort to accommodate that or communicate expectations differently. I ended up waiting 30 minutes. Daniel provided a great experience during the purchase, but the follow-up service left me disappointed and made the process feel frustrating after already becoming a customer.

    Metro by T-Mobile - mobilephones - Updated October 2026

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