Officially worse than going to the DMV. Sat there got 30 minutes watching people stomp out. Then people just walk in the door and get helped because they ask the person who is supposed to be getting everyone signed in for help read more

I bought my phone here, as well as some accessories. I found the salespeople to be helpful. The advantage of this store is that, since it is larger, they have a better and bigger selection of accessories that the average smaller shop. I usually come straight here when I need something. I don't buy any accessories from non-Verizon stores. read more

Possibly one of the worst stores I have ever been in. The customer service was horrible. They gave me 2 defective phones within the same day. They were new and the same type of phone. The refunds were horrible, the customer service was horrible, the whole ordeal is HORRIBLE. I could go on and on about my day. I had pictures and videos on my old phone and they lost majority of them during the transfer. I was furious. I would be driving home and have to call them at the store for ANOTHER thing that had gone wrong such as the phone turning off spontaneously. Eventually I told them that I would just take my old phone back because I'd rather have a broken screen (on the front of the phone. I had a phone that flipped open so I could still see what I typed if I flipped it open.) that worked, than a fancy looking phone that consistently turns off and does not have any of my personal photos or videos on it. What do they tell me? Pay $50 to reactivate my old phone and then I can have it back; without any of the media I had on there before of course. Meanwhile, the manager sat at the register the hours I was there enduring this nonsense. When we finally said something to her, along with the sales associate with us, she walked the whole two feet to the other register and told the girl she didn't know what to do. OH and she was eating peanuts at the time. Just crunching nuts in her mouth while doing nothing to change our situation. The sales associate would also answer calls and talk to others on the phone and help them before putting them on hold and helping us. Ironically, the third time we were back a woman came into the store yelling about how she had such poor service previously. She was eastern European (Polish, Russian...) and had an accent. While the woman was trying to explain to her why she was upset, the manager started laughing. This is a grown woman in her 40s at least, laughing in a customer's face. It was absolutely ridiculous. I wanted to punch her so badly, but my #1 concern was just getting this damn phone scenario taken care of. My solution? I went to the Best Buy in Yorktown mall and had the problem fixed in twenty minutes. The girl at THIS store was able to pull up the media from my old phone and transfer it to the new (and nicer) phone I decided to get for a whole ONE DOLLAR!! Long story short, don't waste your time with this store. The staff are lazy and don't care to do everything they can to help you. Lets hope they do a revamping of staff VERY soon for future customers. Either way, God knows I wont be one...NEVER step a foot in there with all that nonsense again. read more

I am so angry with the customer service that I received at this Verizon store, I signed up with Yelp just to write this review. Both the lady that was "serving" me and her manager were extremely rude and incompetent. I had wanted to top up my prepaid balance and every other time I had gone there, I was helped by someone behind the counter. I had been waiting in line for sometime, (because there was only one person at the counter, this lady and her manager were hiding at the back) and instead of helping me, she just told me to use the machine at the back of the store. Of course, there were issues with the machine and it wouldn't update the balance and I had paid with cash. Luckily, it fixed itself with no input from either her or her manager. Later on she also argued with me about the minimum recharge value. I said it was $5, which I had been purchasing for many months, but she flatly denied it. Fortunately, I had retained an old text message with the recharge value and it confirmed that I had been recharging with $5. Not once did she or her manager either apologize or acknowledge their mistake. I should also mention that the manager also tried to ignore me, when I went back there to correct her mistake. To be fair, I should mention that I have had positive experiences at this store, but I was being served by different people at all times. Also, these people would serve me directly, rather than asking me to use the machine because they were too lazy. read more

I went in to upgrade my smart phone and left disgusted again. I live close to this store and have attempted to use them several times over the years. Every time I go in I am amazed by how rude and unprofessional the staff is, especially Mark. I am not surprised by all the other negative reviews this store receives. Who ever hires and trains these people should be fired. When I left the store I googled to find out where the next closest store was and found the store in Wheaton. I called them and Patrick was wonderful. I went in and unfortunately their system was down so he could not help me, but he took my number and said he would call me when the system went back up, and did exactly that. I was amazed by how nice the whole staff was there. Patrick explained that they are all commission, which made me glad that I left the Downers Grove store without giving Mark or the other people there a penny of my hard earned money. I will drive the extra 20 minutes and go to the Wheaton store from now on.... read more

I went in yesterday to get the iPhone 7 and I was so pleased with service I got from Tom. He was so patient and helpful and explained everything to me! I highly recommend him! read more

This is a great store and have used them for years..great service and knowledgeable staff to work me through any issue. I bought an LG phone a couple of years ago and hated it....brought it back and they swapped it out for a different Droid model...no problems! Recently has a warranty issue and thye had a new phone in my hand in 12 hours.....they're the best! read more

I am surprised to be giving this store a 1 star rating as the employees were very nice and helpful. Problem is, almost everything they quoted turned out to be wrong. I had to contact Verizon the next day after picking up a 7 Plus 256 and SE 64. The Plus was to be $32/mo and the SE $18+/mo. Both showed up on my e-bill as $40/mo and $21.25/mo. When talking to Verizon directly, they found my 2G plan was actually more money than moving to a 4G plan (the store told me it would be another $20/mo to get 4G). Adding the second line was to be $20/mo, but shows $40/mo. Verizon is calling the store for explanations as I write this and will contact me back. What a shame! I took the time in multiple visits to find what we wanted; asked repeated questions on pricing and made decisions based on the pricing quoted. Apparently, one needs to review EVERYTHING once they start checking out--I didn't do that as I trusted what I had just been told was what was being done. ALSO, after several times telling them NO for the "Total Protection" plan--$11 per month per phone, the coverage was on my account also! The SE, after a special rebate, is only $10/mo to begin with! Why would one pay more for the "protection" then the cost of the phone? AVOID this store no matter what you do. Buy direct from Verizon (this is a third party store). I can only assume incompetence or deceit caused my bill to be about $50% higher than quoted and at this moment, we still are not settled (due to what they actually charged for the phones versus what I was verbally quoted). If it is the former, then the owner needs to review what employees are doing. If the end result is not what I was verbally quoted, the store will be reported to the IL States Attorney's office for fraud. read more

It was time for me to take advantage of moving to Verizon's unlimited data plan. We worked with Tom who willingly took the time to discuss the plan specifics as well as listen to our unique needs. We use my phone as a hotspot when we travel to northern WI where internet service providers are almost non-existent. Tom explained in great detail the JetPack portable hotspot Verizon offered which required an additional phone line. We left to do some additional research and returned later that evening to find Tom ready to review the details once again. The only piece of information missing was the fact that we would need to pay a one time activation fee for the new line required by the JetPack Hotspot. Tom provided stellar customer service and we feel all of our online/phone needs will be met with great Verizon service no matter where we find ourselves. So glad we stopped at the Downers Grove/Butterfield Rd Verizon store. read more