I had a very disappointing experience at the Xfinity store in Oak Brook on Butterfield Road. As soon as I walked in, I was greeted with an unfriendly look and a dismissive attitude from an employee named Celest, who appeared to be a manager. Customer service should make customers feel welcomed and respected, but unfortunately that was not the case during my visit. The demeanor and tone were unprofessional and made the interaction uncomfortable from the start. Businesses succeed because of good customer service, and experiences like this can leave a very negative impression. I hope management addresses this so that future customers receive the respectful service they deserve. read more

I had an extremely disappointing experience at the Xfinity store in Oak Brook on Butterfield Road. The moment I walked in, I was met with a rude look and an unwelcoming attitude from an employee named Celest, who appeared to be a manager. Customer service clearly was not a priority during this interaction. Her demeanor was dismissive, unprofessional, and honestly shocking for someone representing a major company like Xfinity. When customers walk into a store, they expect basic courtesy and professionalism -- not attitude and hostility. It's employees like this that give customer service businesses a bad reputation. If Celest is indeed in a management role, it's even more concerning because leadership should set the standard for how customers are treated. Xfinity should seriously reconsider who they place in positions that interact with the public. Experiences like this drive customers away rather than building loyalty. read more

I don't know about this store specifically, but Xfinity customer services is the opposite of help. All they do is frustrate you with zero results. I was on the phone and the app with their "support" and got nowhere. Looking into switching to ATT now. read more

Scam! Fraud! Theft! Don't let the Eastern European guy with curly brown hair take your trade-in, he is a crook! On September 22, 2025, I went to the Xfinity Store by Comcast at 3041 Butterfield Rd, Suite 101, Oak Brook, IL to transfer my cell service from AT&T to Xfinity. A salesperson told me I would receive a $999 trade-in credit that would make the new iPhone 17 Air essentially free over 12 months. I was instructed to trade in my iPhone 15 Pro and told I would receive a mailing label. I never received the label, so on September 29, 2025, I returned to the store and personally handed my iPhone 15 Pro to a store employee between 3:00 and 4:00 PM. When I asked if he needed my information to link the device to my account, he said, "No, I will take it from here." After hours of calls with Xfinity customer service with no help, I returned to the store on October 3. A different employee said the original salesperson did not enter the transaction correctly -- it was not logged as a mail-in trade-in -- and that the system had no record of my device. He further said they could not locate my phone and suggested it was likely taken by a store employee; he recommended they review store surveillance for the timeframe when I dropped it off. I have spent countless hours on the phone and via chat trying to resolve this. No credit has been applied, no documentation has been provided, and my account still shows installment charges for the new device: $999.99 with a balance of $958.33 and 23 remaining payments of $41.66. I entrusted Xfinity with my property and was promised a $999 credit -- instead my phone is stolen by an employee and am being billed for the new device without the offset. My total unresolved financial harm is approximately $2,000. This behavior amounts to fraud and theft in my experience. Xfinity has failed to investigate, failed to review the store's surveillance footage, and failed to provide a resolution. Consumers should be wary when completing trade-ins at this location until this matter is resolved. read more

Takes far too long to get service and then it came with a number of mistakes. Then there is the stupid format of the survey read more

The staff at this Xfinity store was incredibly kind to me last weekend when I was there to cancel my father's account. They went out of their way to make the process easy and quick--when you're settling a family member's affairs, you require patience and kindness. The staff really went above and beyond in helping me. I can't thank them enough. read more

AVOID this location if possible. Two months ago we came in for a line transfer. The staff told us it was completed, but when we checked our account our lines and billing were missing. When we returned, they admitted the transfer was done incorrectly and our lines were stuck "in limbo." They asked us to come back after the weekend so they could work on it. When we did, nothing had been done, and we spent another two hours in the store with no resolution. We explained to the manager that we were concerned about losing service (we didn't have access to pay our bill) since we rely on our phones for work. He assured us that wouldn't happen. It did (shocker). Customer service couldn't fix the issue either. Now we're back at the same store with no phone service, and the same runaround where no one here knows how to fix the issue they created and kind of just look at us like ‍. read more

I was charged for a smartwatch that was supposed to be free. Do not sign up for their promotions, you'll end up paying for that item! I tried to resolve it 4 times, 1 in store. Too bad for you Xfinity, I have 5 phone lines, cable and internet. Next stop AT&T! read more

Xfinity changed my phone number, without telling me, and without giving me the new number. They will not help me.

I had comcast for almost 50 years and now have to fight their charges after I switched. ridiculously inept

Incredibly rude staff, not very bright if you know what I mean. Pretty sure 1 or 2 of staff was high. They didnt seem to know they were at work standing around talking to each other while people wait. Picking up there phones out of back pockets looking at them just standing there. William Aldridge was the leader of brainiacs. He had to be high cuz all he said was duuuuhhh with glazed over look on face. Great job highering dimwits xfinity​ read more

Robert came to our house back in July when we experience problems with our online service. He was a very professional and an efficient tech in helping us to get back online. Thank you so much Robert! Siincerely, Pat Lu read more

I'm on my third cable box Olin one week -- I keep returning to the store to swap them out and they've all been faulty. it's a complete joke -- especially when they're trying to upsell services and charge for literally everything. read more

could give zero stars I would literally the worst customer service ever. Will have you waiting in the inside for an hour plus with no literally will be having a customer at the counter for an hour plus while 15 people are at the door waiting no care at all. Do not I repeat. Do not go to unless you have nothing to do. read more

Honestly the most dehumanizing company with no regards to "service and people" whatsoever. A few months back, a family member passed away. I was the only one left to clean their home out and discovered they had Xfinity. I brought their equipment back to the store and requested all services shut off and was assured no bills, charges etc. Now I'm receiving past due bills for him and the customer service team is stating that since the service dates were for the 1 day before he died until the 29 days after, I'M RESPONSIBLE for the bill. Nobody used any service and Xfinity had the equipment for basically the entire billing cycle. I refuse to pay for a bill for 1) I never used services and 2) for a person that is DECEASED that never used the services during the time of billing as they were in a hospital bed fighting for their life. Trying to explain this to the "CUSTOMER SERVICE" team and all they keep saying is that I'm responsible for the bill. Heartless, cold, disgusting company. If you're considering using Xfinity- DON'T. Absolutely despicable how they treat customers and potential customers. I'm glad I never personally used them as a service- I would never willingly pay this company for anything. By the way- the person at the store was kind and helpful and I place no blame on them. Apparently this is all related to billing and their incompetence when an account is closed. Apparently a death certificate isn't enough to stop trying to collect on a balance. If losing a loved one isn't enough, Xfinity likes to twist the knife a bit further into your heart and turn grief into anger. read more

We came to xfinity yesterday because my boyfriend had forgotten his password for his phone. Andreanay was so helpful. She was able to do a factory reset. She was so knowledgeable and so pleasant to work with. She deserves a bonus. read more

Phone system refuses to connect you to a person. Bait and switch promotions that come w extra costs. Don't keep their promises.

First time here got to say very nice inside an clean I had a young sweet man ivan helped me and knew what he was talking about off back any questions I had he knew what to say and how to help I'll definitely be back to upgrade my oldest phone hopefully Ivan will be there to help again! read more

Rip off artists. Bill you for nothing, then threaten you. You will hate them. Use other providers. Test it. Try to get billing support. No one anywhere. No one. Hours of AI babble but never help. Big, crappy business. Save yourself and go to T-Mobile or AT&T. Never Xfinity. Edit: Okay, 3 hours and 20 minutes and it's done. Sign in, go to live chat, they transfer to another chat. End that. Then you get a phone call. another 30 minutes on the phone and it's done. Total of a month, 2 visits to the store and hours of trying. Wouldn't wish it on anyone. read more

Jeff is very rude and talks down on customers. Very condescending and acts like you are stupid for asking a question. I've dealt with him twice now and it's the same thing, he seriously needs some training on how to be a salesman. You're not going to sell anything when you're being arrogant to customers. Do better. read more

Going back for the third time. I have requested changes to my service and had hoped doing it in person would be better than trying to explain it over the phone (with their lousy customer service.) Nope, just as bad in person. They have disconnected service I still wanted, changed prices, continued to bill me for services that are now gone. It's been a nightmare. Plus the costs for their services are beyond expensive. Don't ever get sucked into the black hole of Comcast. read more

Impossible to reach customer service. Takes like an hour. Totally ridiculous. Awful. This needs to be fixed.

This place gives off major DMV and Post Office vibes. Having visited twice in the last week, once to pick up my internet modem/router and cable box and second time to exchange my cable box, I can tell you I will be dreading life if I have to go back in for anything else. My first visit was pleasant initially. Nice greeting at the front desk to direct you where you need to go (equipment pickup or return, mobile services, or purchasing equipment). Once in line, there were two people ahead yet lots of frustration and back and forth between the current folks being helped. Probably waited another half hour to pick up my stuff, yet the line behind me had grown significantly and you could tell just a lot of very frustrated customers waiting their turn to go off. After initial visit, no issues setting up my internet modem/router by myself at home, but the cable box was an entire different story. After a week of on and off cable service and back and forth with their support agents via phone and through their app, ended up requesting a new cable box without a coaxial cable. Definitely would recommend this option if you opted for unlimited internet as it was a breeze to setup. Initially the first time I was in, they mentioned the first cable box needed to be plugged into a cable wire, but I've for sure in past had a minimal box without it. Only took a week of complaining to get my way. Second visit was much quicker going in early afternoon opposed to closer to the 5pm off work hour. Seeing a lot of the same cable boxes sitting around that I was about to exchange, I made a bit of a snarky comment to the agent helping me, "looks like a lot of people have been exchanging these cable boxes out, you think there's an issue with it?" He kind of brushed me off and didn't say anything to me. No greeting good bye or instructions on how I should go about setting it up. Full expecting some BS service charge or fee on my account for swapping the boxes. We shall see. Anyways, maybe not all the blame goes on this particular store but more so Xfinity as a whole. Large company and only service providers of true high speed internet in the western burbs. I'm gonna pray another company can come in and offer high speed internet service in the next two years, not looking forward to those services rates after my initial contract is up. For now, you're okay Xfinity. 'Til next time. read more

I don't even this store one star! It's entering a BLACKHOLE! Not only for time loss, sanity, decent human treatment, lack of literal job knowledge, decent equipment provided, and getting charged for their erroneous charges. I've seen people cry in here, scream every visit, and get screamed at by employees. This is the most poorly run and childish facility I've ever seen for any business. How they stay in business and suck people is advertising is TV advertising. One visit here on most days and you won't. read more

It is impossible to speak to somebody via the telephone. Save yourself the frustration of calling any numbers and just go into a store. I cannot be more upset or frustrated after calling their customer support line. read more

We needed help with the xfinity app on our iPads and Anthony was very helpful, polite and knowledgeable. He also outlined the info we needed to buy new phones. Anthony is a valuable asset to your business. read more

Joseph was very helpful making changes to my mom's account. He was able to save her quite a bit of money and didn't try to upsell us on anything. read more

[This may be appropriate for ALL Xfinity stores.]. Two important considerations when planning to visit an Xfinity store: 1. MAKE AN ONLINE APPOINTMENT. While they accept un-scheduled walk-ins, on days when they are busy, you WILL be waiting because they (rightfully!) take scheduled customers first. On my last drop-in visit, I waited over 1/2 hour & had to leave before being called because of a more pressing appointment. (This was during the lunch hours, so a longer wait should have been anticipated by me). On a SCHEDULED follow-up visit, I was taken almost immediately as I signed in at the front desk. 2. Do NOT expect the Xfinity store staff to help with troubleshooting issues. They are ill-prepared to answer such inquiries. They are there to enroll customers, handle regular account issues, and hand-out and/or exchange equipment. The ONLY time one of their staff gave me an answer to a technical issue I was having, he "said" he sent a code to my gateway to "solve" the issue. But it didn't! I eventually had to CALL Xfinity's tech support to schedule an onsite visit, where the visiting tech took only 5 minutes to contact another resource to "send a code" to my gateway ... and that IMMEDIATELTY solved the issue. read more

This location has the worst customer service. It seems like every employee has an attitude problem. Unprofessional and rude attitude towards customer. I had one guy tell me that it would be a 10 minute wait and it ended up being an half hour. There was only 2 employee's helping customers while the others stood around talking. FYI it is always a long wait when coming here. Lack of help and awful service. read more

Xfinity Store by Comcast - Television Service Providers Near Me - Oak Brook, Illinois

Ridiculous for not being able to get anyone to talk on the phone ..leaving Xfinity for another provider read more

Stressed out beyond belief. I was misinformed about the price of Xfinity mobile per line. I double checked and the incorrect quote was confirmed. I was also offered a phone as a bonus, which turned out out to to be untrue. When I received the phone and logged on to Comcast account, the mobile services price turned out to be twice as high per line. Now I'm trying to return the phone. I spent 5 hours (2 calls) on the phone being transferred to different tiers of support. I was sent to the xfinity store (Oakbrook) only to be told that they cannot accept returns and to call again and ask for a return label sent via email. Hours later, I was told I would get an email with the trouble ticket within 30 min since they had issues creating a label. No trouble ticket in the email. Spent almost 3 hours in a chat late at night, waiting for them to fix the issue and generate the return label that was promised to receive today in the e-mail. Thus far, nothing. I detest Comcast and their poor customer service, but this is beyond anything I have ever experienced. I do not want their mobile service or their phone. I am stuck with their internet service since in this part of Wheaton there are not other options. It is horrid I was misled and that I spent so much time trying to return the phone received last Wednesday night. I wish I could give zero stars. It's been a nightmare hence my decision to post this review. read more

This may be hard to believe, considering past experience with Comcast, but my visit to the Oakbrook Terrace store yesterday couldn't have gone better. I made an appt, got there early and was immediately assisted by Josh who went out of his way to help update my phone, my plan and advise me on a number of ways I could reduce my monthly fee. In the many years I've been a Comcast customer, this is the first time I left smiling. read more

Fast and efficient!! Tamayah helped me get my line to work. Thank you so much!! This Xfinity was clean and organized and they got the job done really quickly. read more

Comcast has the worst customer service out of all the internet provider. wouldn't do anymore business with them if they were the last internet company on the planet. I'm not sure why or how an American company can have so many foreign offices that doesn't help or understand it's customers it makes no sense at all. good luck to all of you whom continue to get ripped off n hung up on by these people read more

Data charges were exceeding $250 per month and unlimited data was too slow to be useful. Switched to T-Mobile in late June 2022. Xfinity very unhelpful making the transition but finally made the switch for 2 phones. Xfinity has continued to charge me $47 monthly for one line. Went to Oak Brook store today. Frustrating experience. Advice to my colleagues: don't opt for autopay and forget online customer service. read more

Although I made an online appointment, greeter/employee managed to NOT enter my name in the computer list, so I had to sit there for 30 inexcusable minutes until I asked and found out of his screwup. All this bull crap and aggravation that is all pervasive in the "customer service" culture of this generation. Fast food, restaurants, medical offices, veterinarians, big box store service desks, mail delivery....you name it. I can totally understand how someone can really "lose it" after being immersed in this current culture of incompetence. Is there anywhere where"Normal" still exists in this country? read more

Ok, past experience with Comcast has been less than zero over the last 30 years, but today, I was completely turned "about face" and must say, at least at this location, the service was exceptional! Made an appointment beforehand and arrived a few minutes early. Checked in and within two minutes, I was called on. Met with Lorenzo, who I can't say enough about. His personality, attention to our complaints and needs were outstanding. After a brief description of our service problems he took all of our old equipment in, issued all new equipment and took his time explaining every aspect of our Comcast experience. I never get sold add ons, but after Lorenzo went through every item of our services, we signed up for security services and other tech needs. Really can't give enough credit to all the employees we encountered on today's visit; Lorenzo, Tami and Giuseppe, all of them deserve a job well done an due to their interactions with us, we are now back in the Comcast family after seriously considering leaving for a competitor. Whole appointment took only a few minutes and self install of all new equipment was seamless and easy. Well done! Keep up the great customer service Comcast Oakbrook. read more

Terrible!!! They are slow and the music in the lobby is THE WORST!! This is NOT the 80's!! STOP playing metal music!! It makes me nauseous every time I go in their. Each person I go in and see has a different opinion on how to fix my problem. And NONE of them work. There is one employee who could care less and pawns me off to call into tech. DO NOT USE THEM!! FIND A NEW SERVICE!! TOOO MANY PROBLEMS!! read more

I am regretfully trying Xfinity cable/internet again due to the coronavirus pandemic and stuck with it for 12 months. I called about a $40 dollar package I was told equipment was $14 and $5 tax is $2.35 My bill came and is $75.05 There was a mix up with the shipping of my equipment and I was told to sign a text and I would need to return the extra equipment and then my bill would be what I was originally told. It's taken at least 7 hours to talk to an actual person. Do not trust this company. read more

I had a very good experience at the newer Wheaton store. I know people get upset with Comcast, but if you are a good listener, ask questions, and are not too proud to admit you need to hear something explained again...these kind people will help. I had a young man named TJ help me. He knows how to be respectful of the fact maybe a 66 year old is not as swift about tech as he is. I really enjoyed being treated like he would his own mom/gram. read more