Our company seems to experience a new problem every week or two. We have been with cbeyond for 2 years. There customer service is awful. The amount of time we waste each week calling in to report problems and being on hold is incredible. We have experienced problems with email, phones, charges for international calls we did not place, our emails being blacklisted. We have to contact customer service to place international calls, which involves being on hold for 45+minutes. Cbeyond makes to agree to pay any calls that are placed illegally when we remove the lock to place an international call. Just ridiculously awful. It seems like we experience a new problem every two weeks. read more

Eric Fox has been with Cbeyond for over 2 years, and I would certainly recommend him to any one of my friends and family, as well as current/former employers. You can email him at eric.fox@cbeyond.net or give him a call at 630-468-1248 He has a great eye for detail and he'll gladly sit down with you and go over your current telecommunications setup/wiring; and then he'll explain where there's room for improvement in reducing your current pricing, as well as obtaining a more quality service. I WOULD HIGHLY RECOMMEND TO SMALL BUSINESS OWNERS - mainly because this would be a great way to do some price comparison and see if you can reduce your current overhead expenses. I found it pretty surprising that AT&T's phone lines sometimes have a static sound on them, especially the ones that are routed over a non-dedicated uplink using VoIP. This can be a nuisance during certain business hours (specifically later in the afternoon) when most nearby residents start using internet bandwidth heavily. Without a dedicated uplink, the extra bandwidth usage will definitely drop the call quality of all the calls that are using the same uplink. As such, businesses that rely on their phone systems to operate, service OR sell (pretty much every business), should really consider taking a look at what Cbeyond can offer. read more

We were with CBeyond for many years, very happy with the service. Birch Communications took over and it has not been good. In June I told them I wanted to remove 5 of our 16 lines (each line was billed at $10/line) and I would not be renewing. The gentleman was very nice to work with and took care of removing the lines. In August I started getting the new, auto renewed contract. I said that I did not want to renew. I was told it was too late. I tried working with Wayne who, when told I was really unhappy with the situation, said he would work with me to come to a solution. I have now called 3 times without a return call and my contract is only $20 less even though we removed 5 lines. Comcast is 45% less than Birch. The are horribly overpriced. Do not start with them, you can never get out. KC read more

Run. Run for the hills. I used to use Cbeyond for my business lines and internet. Nightmare kind of stuff, phones and internet would go down for a couple of days at a time. If you thought Comcast was bad, get ready for hell with this company. read more

Zero stars! worst customer service i have ever experienced. They hang up the phone on you if they don't have a answer. Hold times are at least 30 minutes up to over a hour and a half. Stay away from this company. Its the plague! read more

So many problems, a really awful experience. I had nothing to do with the decision to go with CBeyond, but it was thrown in my lap as the IT guy. Here's a few things: 1. The first salesperson we talked to was literally reading from a script. She was probably selling donuts the week before. She knew NOTHING about telecomm or IT. 2. The business owner got a cellphone through CBeyond. Even though we paid $200+signed a long-term contract (which would get you the top latest smartphone with any other carrier), they sent us a Galaxy S3, even though the S4 had already been out a few months. I had to bitch quite loudly to get an exchange. Plus we are paying top-dollar for cell service we could have gotten cheaper anywhere else. 3. Their administration web app is ABYSMAL! It has completely changed at least once (new technology, new interface etc.) and they obviously did nothing for testing. It behaves differently on a daily basis. Lots of information is difficult if not impossible to find. I frequently get "500 internal server error" or blank pages from it. When using their "Virtual Receptionist", if I click "Next" withOUT actually changing anything, I get TWO popup warnings about leaving a page with pending changes, and then it crashes. I wish I could post some pictures of this insanity. It also seemed to have forgotten me and all the setup work I did some months ago. They appear to be primarily a sales organization to me. I think they are just re-selling AT&T services with high pressure sales, high markup, and no added service. They sold us on promises of what they could provide for us in voicemail, and then when install date came, the installer tells us, 'No, your service doesn't work like that.' and they wanted a LOT $$ more for the service we wanted. It's been a disaster, and certainly NO bargain. If you are not a telecom/IT expert beware, they will tell you anything to get you to sign an onerous contract. Shop around, there are much better options. I specifically signed up for yelp to post this review. If you want to read something really interesting (and sleazy) about them, check out this yelp review: http://www.yelp.com/biz_share?bizid=F7zocZoOZUVUOPWOJNdoOQ&return_url=http%3A%2F%2Fwww.yelp.com%2Fbiz%2Fcbeyond-gardena&reviewid=QDjumUrGpdbFcyThKF-s6A read more

My experience with their sales staff has been horrible. Isn't this supposed to be a window into how the company will operate and service the account?? Too aggressive, accusatory and lack of listening skill. Perhaps in their business no doesn't mean NO. Whatever....buyer beware. read more

I have issue with mt DID line caller ID for over two weeks. I called the office on monday and asked for help. No answer yet.. My number is 7738449251 Thank you. read more

What an awful company. The salespeople lied to us about the service, package and price. The cell phone coverage is absolutely awful. I made a mistake and signed a 3 year contract with them and no matter how bad the service is there is a huge charge for early termination of the contract. Do yourself a favor and don't make the same mistake I did. read more

NO stars. Worst customer service I have had in a long time. Comcast is the only one worse! Always say they will call you back, I have never ever had a call back. Get back in the queue, just to have to go thru the whole problem again with someone else. (Never ay notes in the systems) and they tell you it has to go to Tier 2 and they will call you.. Never happens. Last issue when our phones were down took 17 phone calls over 5 days. This is a phone. Do they not understand the importance of business phones? Absolutely not. Oh... and the other problems are still not solved! Hideously awful company! read more

If I could give ZERO stars I would. We just had the Cbeyond/ Birch Communications phones installed about 2 weeks ago and have to call in to support EVERY SINGLE day since then! Our phones shut off about 10 times throughout the day. They're customer service is HORRIBLE! On hold times are RIDICULOUS! After being on hold for 45 minutes the call automatically ends and then you NEVER receive a follow up call. WORST DECISION we've ever made going with Cbeyond! read more

I would not recommend CBeyond to anyone. I'm not one to review, in fact this is my first review, but I feel I have to let people know to not go with CBeyond because I wish someone had told me that when we were searching for a new phone provider. I completely regret signing a 3 year contract. We have been a customer for 7 weeks now and it has been the worst experience I ever could have imagined. I would not wish this on anyone. We are a company of about 50 employees and nothing has gone right. We are 7 weeks in and have just as many problems as we did day 1. The only good thing I can say is unlike other providers, you do get peoples direct phone numbers and emails so you can easily get in touch, unfortunately though problems seem to not be able to be fixed after hundreds of attempts and this doesn't make up for the pain you have to go through each day trying to fix your problems. I would definitely choose a different provider. read more