Dan was very accommodating and professional. He was able to get me the type of website I was…read morelooking for- he was accessible and easy to work with. Glad I found him! Highly recommend!

Dan provided great service today! Nice to know we have a trusty IT professional nearby. Thanks!read more

Why do they have no systems in place?!…read more When one arrives, sometimes they have someone in front checking individuals in, other times, you have to track someone down. I am dating myself, but I remember back in the day if you were just dropping off/returning equipment there was a quick line for that. I had to wait 25 minutes just to do that, but the return process itself was only 3 minutes! Some customers were getting helped by both a mobile and internet associate at the same time which slowed things down. They do have a decent amount of staff working, but need a better system of helping customers. Tablet in the front? Check in on your phone? Something. There were some customers just sitting down because they didn't know to check in and they seemed upset.

I had a very disappointing experience at the Xfinity store in Oak Brook on Butterfield Road. As…read moresoon as I walked in, I was greeted with an unfriendly look and a dismissive attitude from an employee named Celest, who appeared to be a manager. Customer service should make customers feel welcomed and respected, but unfortunately that was not the case during my visit. The demeanor and tone were unprofessional and made the interaction uncomfortable from the start. Businesses succeed because of good customer service, and experiences like this can leave a very negative impression. I hope management addresses this so that future customers receive the respectful service they deserve.

Art and his team did a great job taking care of our audio visual repairs at Replay Lincoln Park…read more Art responded in a timely fashion, came out the next day and diagnosed the troubles quickly. They provided great service at a fair price. Highly recommend and I'll certainly use them again

I was waiting on a computer for my car and had it immobile in my garage…read more I wanted the remote starter removed and Art was the only outfit that would come out to my house to remove it, as it wasn't running and I couldn't drive it anywhere. Art was supposed to send out a guy to do it but for some reason couldn't make it. Art came out later in the appointed day to complete the job. quick and goes the extra step to take care of his customers...very impressed about how he treats his customers and it i the future if I have any work pertaining to his business. I will be calling Art first. Thanks again, Art.

I have used Vic and his team in 6 different company moves over the last 15 years. From cabling to…read moreafter install service you will never find a better company to work with, staff is knowledgeable , prompt and efficient in all aspects of todays technology. Seriously, you can't go wrong using their services. I hated moving but loved the opportunity to deal with Prime again. Richard S

Joe was super helpful. I first went with Comcast voice edge and the experience was horrible. Joe…read moretook care of us right away even when the phones went down and malfunctioned from Comcast. I highly recommend them for any business.

I had a great experience buying a new phone yesterday with Adam. Low pressure and I never felt like…read moresomeone was trying to take advantage of me. His coworker Alex helped when required, but the bottom line is they were both fun guys that were great to deal with. I highly recommend this location.

You are a terrible company and you lie to your customers . After hours on the phone with…read moresupport, You are sending me a Wi-Fi cellspot router. This is super! I could be dead by now! I don't have Wi-Fi!!!! ??? What is this going to do for me, it has no value! I told you I didn't have Wi-Fi the last time I called support. But no, there is no language Gap and everyone at any location under support team has the ability to support me the same . And they don't have the ability to transfer me to someone in America . I would be ashamed if I was you ! I had another seizure and I I'm lucky that I was able to call 911 on my other phone because I couldn't do it with yours. It is ridiculous that you won't let me out of this contract. I'm going to make as much noise about this online as I possibly can because at this point it's just disturbing. There's something wrong with you, that you could treat me like this after so much time could I have been a loyal customer. I have spent probably 16 hours on the phone with support in less than a year, and I have gotten absolutely no where. This makes me sick and disgusted. I have told you multiple times that I am newly disabled and don't have enough money to pay for your service and cell phone as well as an additional phone and service that actually has signal . You obviously don't listen or care. I didn't know you were that money hungry of a company. If I would have known you were like this I would have never since your service from the beginning.

Our company seems to experience a new problem every week or two. We have been with cbeyond for 2…read moreyears. There customer service is awful. The amount of time we waste each week calling in to report problems and being on hold is incredible. We have experienced problems with email, phones, charges for international calls we did not place, our emails being blacklisted. We have to contact customer service to place international calls, which involves being on hold for 45+minutes. Cbeyond makes to agree to pay any calls that are placed illegally when we remove the lock to place an international call. Just ridiculously awful. It seems like we experience a new problem every two weeks.

Eric Fox has been with Cbeyond for over 2 years, and I would certainly recommend him to any one of…read moremy friends and family, as well as current/former employers. You can email him at eric.fox@cbeyond.net or give him a call at 630-468-1248 He has a great eye for detail and he'll gladly sit down with you and go over your current telecommunications setup/wiring; and then he'll explain where there's room for improvement in reducing your current pricing, as well as obtaining a more quality service. I WOULD HIGHLY RECOMMEND TO SMALL BUSINESS OWNERS - mainly because this would be a great way to do some price comparison and see if you can reduce your current overhead expenses. I found it pretty surprising that AT&T's phone lines sometimes have a static sound on them, especially the ones that are routed over a non-dedicated uplink using VoIP. This can be a nuisance during certain business hours (specifically later in the afternoon) when most nearby residents start using internet bandwidth heavily. Without a dedicated uplink, the extra bandwidth usage will definitely drop the call quality of all the calls that are using the same uplink. As such, businesses that rely on their phone systems to operate, service OR sell (pretty much every business), should really consider taking a look at what Cbeyond can offer.