Horrible customer service. Ameer kicked my mom out of the store because she was trying to fix HIS…read moremistake. He connected the wrong phone number to my account after 3 hours of us sitting in the store and 2 more of her trying to get him to fix it. She had to call the previous provider while he was doing nothing. He yelled at her, made her cry and then kicked her out in front of other customers. You should be ashamed to have such a horrible employee, firing would be a reward to your store.

Horrible customer service. This place should be closed down. They had no problem taking thousands…read moreof dollars from me selling me defective devices but when I had a problem with my bill they can't do anything. They returned 2 defective devices but never reimbursed my account Im owed 800 from this place and they won't do anything except send me to corporate. They even called police on me for raising my voice Well maybe if you were out 800 you would raise your voice as well. Please be careful They are scam artists. They are not even an authorized Verizon dealer Take your business elsewhere.

Very rude associate on the phone. Hung up while i was asking questions…read more Attitude is crazy

Needed a new charging port and battery for an iPhone RX…read more They were easy to talk to. Great communication. They had the part in stock. Job done, in less than an hr.... Decent price!

No customer service no assistance with use of the android unlike Apple which I am switching to. I…read morehave been to 4 t-mobile stores to be ignored, rude usless employees as I am an older female if you don't want older female with same money as men are the majority of whom you spend hours accommodating, however I believe frankly after the sales job you don't give crap if they are satisfied or care about repeat customers with men either. You could be human and I have been in Customer service for most of my life and just answer a simple question about certain operating procedures. HORRIBLE CUSTOMER SERVICE GO TO APPLE IN OAK BROOK IF POSSIBLE. ANY ANDROID HAS The worst employees and TERRIBLE CUSTOMER SERVICE!!!! Less than 1 star.

Went to this T-Mobile location to return an Internet gateway, and without even asking any…read morequestions, the customer service guy said they couldn't do it there, that I had to go online, cancel it, get a shipping label sent to me, then take it to like a UPS or something like that. I said that's like three extra steps, and I'm here now, why can't you just do it here? He said ''et me ask my manager,' who he called (and I could hear in the back room - he didn't even come out) but he said no go ahead and just tell him he's got to do it online. Went to another T-Mobile down the street and the guy took the return and had it off my account in five minutes. VERY lazy at this one.

I give Metro pcs a 1 star rating because, I purchased an iPhone 12 from a promotion 6 months prior…read moreto me wanting to switch. and being with the company for over 10 years, You'd think they'll give me great customer service. I had a family plan with them and I decided that I wanted to move to T-Mobile because they had a better deal for my family including my internet service. so I tried switching over, they told me that I had to have service with them for a full 365 (air quote) days in order to switch to T-Mobile. Which other companies doesn't require that long to switch over. It's insane to me that they try to hold you hostage at their company, for a phone that I fully paid for all at once. Sooo I was able to move my family plan to T-Mobile all but one phone so I'm either stuck paying two different companies which is absurd, and getting a whole new phone and moving it to T-Mobile. I will NEVER recommend anyone to Metro pcs. Cheaper is not better under no circumstances!!! I really tried not to take it this far but I shouldn't have to waste money and buy a new phone all because they want to hold me hostage. That sounds like a breach of contract to me but anyway.... Latoya

From the owner: Discover the smarter way to get all of the high-end devices you want and the network you need, for…read moreless.

I updated my iPhone today at this location. Customer service was excellent! David, the Verizon…read moreagent who worked with me, was very knowledgeable about Verizon services and products, and provided me with excellent service. He answered all my questions in detail and I did not feel rushed or hurried. His personable and friendly manner was also appreciated!

Came here inquiring about Home Internet. Decided I'll wait a bit for considering. Made a watch…read moreimpulse buy haha. No issues, in and out quick. The store was busy and the employee helping me was friendly.

Do not even think about buying anything from them... I bought a cell phone from them and when I…read moreattempted to use it with my carrier I was informed that the phone was stolen. I contacted them about it and the owner said oh well its no returns!

My lap top was ready for the recycle bin. Then I found Russ,…read morenice guy, he fixed up my lap top same day, no problem. Now I have a guy , you need a computer guy. Make Russ the guy . Terry B.

I am typing this on my newly repaired laptop thanks to Cutting Edge's efficient and affordable…read moreservices. Thanks, Russ!

It's easy to make an appointment online. Just make sure you are on time for your appointment. The…read moretech does try and help. Went in because password wasn't working and I needed a reset. Apple required them to make me wait a certain amount of time for security which was fine. But when asking backup questions about using an external hard drive for a Mac and a windows device was told I needed to get a large drive and then have something to keep the windows data and Mac data separate. Not true. They can both be stored on the same device without the added expense of adding anything. They do offer classes here to help you learn how to use your device. They are free. Staff is friendly. If you have a device and have someone with you that doesn't have an apple device, they will loan one to that person to use for the class.

This Apple Store had a nice layout. It looked like they had a lot of staff. I appreciated that it…read morewas in/near downtown Naperville, but I was still able to park close to the store entrance. I thought they had a great location. It looked like they had a lot of great Apple products too.