Horrible customer service. This place should be closed down. They had no problem taking thousands of dollars from me selling me defective devices but when I had a problem with my bill they can't do anything. They returned 2 defective devices but never reimbursed my account Im owed 800 from this place and they won't do anything except send me to corporate. They even called police on me for raising my voice Well maybe if you were out 800 you would raise your voice as well. Please be careful They are scam artists. They are not even an authorized Verizon dealer Take your business elsewhere. read more

June 17 went to have my husbands Verizon account disconnected brought death certificate. Indicated to Mahmoud to disconnect put in my name and use my email address. He did not. June 30 told Mahmoud to disconnect account completely as I changed all carriers to my former employee, I'm a retired AT&T employee. Continued to receive emails on my husband's Verizon account that was to be switched. Received lots of emails regarding husband account never disconnected. Indicated can change password, cellphone number was compromised (later found out the number was stolen through research with AT&T and call to Verizon fraud. July 25 went to Verizon corporate office in Bolingbrook (in which Mahmoud provided in a text). I found out that the account was never disconnected, cellphone was blacklist and WiFi equipment was on account. Only cellphone number removed was mine because AT&T was now carrier and husband's cell number was I believe suspended for unknown reason. I told Bolingbrook Corp office to disconnect the whole account including the WiFi equipment that I never ordered because I was with AT&T. Lots of calls to fraud department as well as customer service because I was being charged $90.46 and it was removed from bank account. Contacted bank filed complaint because my husband's account was compromised with cellphone and WiFi equipment. I continue to get equipment removed as the account was properly disconnected with death certificate. Remember I went originally to have this done June 17, Mahmoud didn't follow through. August 12 I went to Verizon corporate office in Oak Brook to have customer service to provide me when the WiFi equipment was put on account and by whom. The WiFi equipment was added June 17, 2025 by Mahmoud. I am now livid in the least as I was taken advantage. I left Oak Brook and proceeded to the store on 75th Street. I stormed into the empty store and said I would like to know why WiFi equipment was put on my desceased husbands account that was never disconnected until July 25th correctly by Bolingbrook location. I could swear I was talking to Mahmoud but one of the other guys working that day said he no longer works there. I'm not impressed with the lies. The person I spoke to said they would contact customer service to rectify the issue. I said that equipment has to be returned or I am responsible for it and it's not in my possession. The store checked to see if it was in the store, it was not. The serial number ACR45124155. I was to receive emails and other documents that it was cared for. Over 2 hours later nothing. I called Mahmoud number and said where is the information. He indicated he would get it to me. I said better yet I'm on my way there to get this matter cleared. I said I want a copy of receipt that equipment was sent back. I get there and one of the other guys working that day got out of his car and came into the building. He said it will be a few minutes. He then came back and gave me a screenshot of the receipt. I asked him where Mahmoud was he indicated he no longer works there. I said really. He as I see it committed fraud as I even indicated I would be happy to go to the police. Prior to leaving I received a email on my husband's account that Verizon stating that UPS received the WiFi equipment and I am no longer responsible for payment. Is this how your store operates? Preying on people who are grieving for the loss of their loved one. How dare you allow this and let them get away with it. If this individual is not fired he should be and he should pay me for all the mental abuse I've dealt with and Verizon as well for hiring this individual. I left the store indicating I will be in contact with Verizon, FCC, BBB and another organization that protects deceased individuals from identity theft. Need copies of emails. I have everything. But then again your overseas people see them in the system too. read more

Today we needed help with a travel pass through Verizon. We were assisted by a kind and very efficient young man Jose O.Rivera. His assistance was a welcome pleasure. read more

Great service and assistance. The team provided great customer service and support for my new upgrade. Covid safety guidelines were practiced here. For a quality experience with great customer support, you should stop in this Verizon store! read more

This place really seems to have an A team and a B team. The A team is Matt and company. They worked together nicely. Discussed my wants and needs to find the plan that suited me. Was very thorough in explaining everything and really seemed to try and find me the best deal. Then you got the B team, Jose. I came in to discuss phone options, but really needed to use the restroom. Jose would not let a customer in a near emergency situation use it though. He then was insistent on checking that I had service before he would talk about which of my phones was a better phone, which in the end he had no about anyway. I would have no way of knowing is what he said. Dude works at a phone store and knows nothing about phones. PS The price for 2 days of phone service is over $160. Edit: Just found I wasn't eligible for the promotion they told me I would get. So I guess even the A team doesn't really know what they're talking about either. Also this is not a corporate store so they will charge you extra fees here. And I found out that I should have only paid the prorated amount for the 2 days of service as that's company policy if you cancel before 3 days so Jose was trying to rip me off for about $150. Heed my advice and go somewhere else. Any if they promise you anything get it in writing. read more

I walked into the Woodridge store not knowing what I wanted in a phone. Laura G. took care of me. She was totally awesome! She explained everything about the phones I was looking at. Made my decision easy. She was courteous, professional and so very easy to work with. I felt very comfortable working with her. Thank you!! Pam S. read more

So the customer service is very bad and rude. The Blonde lady was super negative. I was gonna buy a phone right away.

During statewide indoor mask mandate, mother reminded unmasked employee of law and employee took no action. Another employee with mask around neck seemed to laugh about request as we were leaving store. Will not do business here again. read more

We were helped by Justin, he was very professional, patient and friendly with my fiancé and I. We appreciated his service. Thanks again

I don't know how many people walk into a cell phone store where the staff holds the door open for you. For me, it was a first at this new shop. I was greeted by Justin and Terry. Absolutely A+ rating for service and their personability. Guys it was a real pleasure. Thank you so much for your help and for saving me money and helping me enroll in the rewards program! You both should get raises! Take notes other surly, uppity cell phone sales people! These guys are here to steal your business! read more

From being greeted at the door to making sure EVERY part of my experience was what I needed! The staff was very friendly and knowledgeable!!! Highly recommend checking them out for all your Verizon needs! read more

Bought a phone on contract. Returned the phone a few days later because they could not give me a trade in promo. A few days later I was billed for the entire value of the phone by Verizon due to this store not properly returning the phone. No communication back from the "account manager" of this store to resolve their mistake, and now I'm on the hook for $1k read more