I really wanted to like this store, and to be fair, the handful of staff working here are perfectly nice. However, if you are coming here for Google Fi mobile service support, save yourself the headache.
My partner and I signed up for Google Fi and only had the cell service for a month and a half before we had to cancel. We were having constant issues trying to upgrade our service for the coming year and shifting our account over to a different Gmail address. I ended up having to visit this Oakbrook location three or four times to try and get it sorted out.
The core issue is that Google completely sets their retail team up to fail. The physical store is just not equipped to actually support Google Fi. Even the store employees (who have a dedicated internal line) still have to route everything through the exact same overseas support that regular customers use. It was a massive, frustrating back-and-forth.
Ultimately, the support teams couldn't resolve the account issues, and we had to cancel after barely two months. While Google Fi did refund us for the two months of service, there is absolutely no compensation for the time, money, and effort we spent constantly commuting to this store to try and fix a problem their system couldn't handle.
The local retail team does their best with what they have, but if you need mobile service support, it is a total dead end. read more