If possible, I would give them -10 stars. I went in and spoke with Jared, I asked to get the iPad mini 4. I asked how much it would be a month. He said "about $22" I said "alright, sounds good" and we walked back to his desk. He went in back and asked me what color, I asked for gold. He set it up, asked if I wanted the $9 insurance, I said yes, paid taxes and was handed the iPad and the bag with the box.
When I got home, I saw a $10 line change that Jared didn't tell me about, now.. I could overlook that, maybe he forgot. But then, I realized I didn't have the iPad mini 4, I had the iPad Pro 9.7.... I called customer service to ask what to do, and that's when I found out that this particular store wasn't a real Verizon... I honestly didn't know that, or I wouldn't have been going in there the past 2 years. But, anyway, they told me to go back in and I could return it, and if this store charged me a restocking fee for THIER mess up, they would reimburse me. So, I tried to return it on a few occasions.
The first time I went in, Chris, who I have never had a problem with before, was all set to return it for me.. then told me "only Jared can return this, or a manager" both who weren't there. I was told the manager would be in tomorrow between 8am and 5pm. So I made plans to stop in after my doctors appointment. Well, as I am doing driving down to the store, my sister texts me to tell me, at 11am she got a call that "herself he manager is sick and won't be in" so, I called customer care to ask them what I am supposed to do they asked me to call the GoWireless number and there I was told, by GoWireless staff, "anyone can do returns, not just the salesperson you had or a manager". So, I called customer care again, for some support when I went in.
Chris was again there, along with someone who had no name tag nor was he wearing the uniform.. and Abhi, whom waited on me, and was extremely rude. He said "I can't return it" then without saying another word, waited on a couple... they got 2 new phones and cases, while I stood there waiting... Chris was busy with another customer.
After awhile Abhi was asked by the nameless guy "why can't you return it?" To which Abhi asked him to come with him, went into the right side employee only room and I could hear him taking rudely about me... he then comes out and starts getting more rude when I asked why he can't just return it for me so I can get the mini? I told him it doesn't say anywhere on my contract that I had to return it to Jared or a manager ONLY. Then I asked if he could possibly call his manager. He said "his wife just had surgery, I am not calling him" I said "an assistant manager?" "James is the assistant, we don't have a manager right now" I said "can I have your district managers name and number?" "I am not giving you that information"...
I then put my phone on speakerphone and customer care talked to Abhi who was getting ruder by the second. While they were talking, Chris said in a barely audible tone "I called you this morning to tell you the manager was sick" and I said "you didn't call me, you called my sister and left a message I just got" and Chris was like "that's not my fault" I said "I didn't say it was" and he told me to not get mean with him... which I wasn't. I was upset, yes, but I wasn't being mean to anyone there. All I wanted was to return the iPad Pro, before something happened to it and I was charged for it, and get the mini. Or rather, order it... since I was told they had none, the day before by Chris.
Chris then proceeded to check his customer out and said "you have 14 days to return it if you're not satisfied and there would be a $35 restocking fee" so, I asked "why didn't you tell him, "if you need to return it, it has to be to ME or the MANAGER only?" Hmm?" And he rolled his eyes at me, then told the customer about returning it to him or the manager. I mean, I was never told this, nor was it in the contract, like I said.. and even GoWireless said it's not their policy!
I asked Abhi when the manager would be in and he said "tomorrow at 8:30am we open at 9" and I left.
Went back the next day with my Mom, and she went in before me. She asked for the manager it was about my iPad and that "if this isn't taken care of today, we were going to call the sheriffs department about fraud" and then it was like, all of a sudden my iPad COULD be returned! Without Jared or the Manager! Apparently the manager was still sick but came in early to set up the return? But, what's the real story? Was James sick or did his wife have surgery? Because I was told two conflicting stories. I got my iPad returned and I left with my mom. When I got him I called GoWireless and filed a complaint and was told the district manager would contact me... it's been 6 days and no one has contacted me!
My advice... never even step foot inside a GoWireless! They all seem to be rude and they all seem to be liars! They have poor business ethics! read more
