I visited the Apple Waterside Store today to purchase the new iPad Pro and explore upgrades to a Mac Studio and Vision Pro. I was greeted promptly upon entering, but when I asked for assistance with the iPad and trade-in process, I was told a sales associate would help me shortly. After waiting 15 minutes, no one ever arrived. Several employees appeared unoccupied, yet no one stepped in to assist. When I asked about the Vision Pro demo, I was told to return at 6:30 despite the demo area being unused and the store relatively quiet. Ultimately, I left without making a purchase -- even though I had come ready to invest in multiple new Apple products. The lack of initiative and attentiveness from staff was disappointing, especially for a brand known for its customer experience. I guess it doesn't matter when the paycheck comes either way, but it's frustrating as a loyal customer to be ignored when ready to spend thousands. read more

Brought two phones in for battery replacement when they put a new battery in the phone caught on fire. That phone was replaced. They did not have a battery for the second phone. The whole deal took five hours. read more

I don't think I have ever given an Apple Store one star but the staff here are comparable to the characters in "Idiocracy" ... the movie about future living idiots. Went in to exchange something defective and the whole experience was trashy. No staff being attentive, finally after 20 min changed out the product... I get home and find out he sold me something not compatible with my iPad, and for an 11inch when I have a 13 inch. Call the store and the manager is very much useless. I'm very much annoyed I spent 2 hours back and forth on this. I would drive to Bonita to avoid the incompetency. It's glaringly evident they do not care about their clients. read more

Brought two iPhone 13s in for battery replacements. Phones were operating without any issues however battery life was down to 80% on one phone 81% on the other. Thought I would be proactive and replace the batteries said it would be a 3 1/half hour wait. Walked around the mall for 3 1/2 hours come back stated that when they put a new battery in one of the phones, it started smoking and had a safety issue. They didn't have a second battery to replace the second phone battery. They said they would have a replacement phone, which would be a used phone within a couple hours and they would also have a battery for the second phone. So I'm currently waiting the two hours. They're replacing the phone with a used phone that I have no idea what the condition will be they said it as a certified phone . And they also said I will have to go to T-Mobile to activate it so it's gonna be a minimum of 5 1/2 hours with without either of our phones and I may end up with the phone that's in fireworks shape than what I dropped off horrible problem. They didn't seem too concerned if I could give a one star I would. read more

I brought in some Apple EarPods wired USB-C after Apple phone support made me an appointment. The issue with the EarPods is the left one stopped working. I purchased the EarPods through the Apple storefront on Amazon so they are genuine and had the receipt through the Amazon app. The purchase was less than a year ago, so the product is covered by Apple's manufacturer 1 year warranty. I explained I wanted to get them replaced under warranty (as Apple does not repair these only replace them) the rep went in the back for a while and returned and said there was no way for her to do a warranty swap for the wired USB-C EarPods, she said she can only do it for Lightning connector ones (the older ones she said) How does this make sense? Her system only lets her do a warranty swap on the older model not the newer model? Then she tried to sell me the exact same wired USB-C EarPods I wanted to get replaced under warranty. I declined and stated I would call Apple support again as I want Apple to honor the warranty. I ended up having to call Apple support for the second time, and they will mail me a replacement to swap. It was a waste of time going here as they just tried to sell me and not honor the warranty. read more

When you walk in all the people working here are having fun, which is comforting and gives off a relaxed atmosphere. Every time we've been there someone greets us immediately and proceeds to find out what we are there to do. My mom has been using Apple products since 1992 because they are so reliable so we visit this store often enough. Today Harry helped us getting her data transferred onto her new computer. He was super friendly, knowledgeable and had a good sense of humor. Most of the staff seem very well trained. Logan has also been a great help in the past as well as Michael and a few others that unfortunately we can't remember their names ... Anywho thanks again for everything and for existing! read more

Went in to pick up an online order I placed for the new MacBook Air. I was spoken to the moment I walked in and assisted. The gentleman that helped me then spoke to me about accessories for my new laptop, only because I asked. He was knowledgeable and honest. read more

Apple Waterside Shops - Mobile Phones Near Me - Naples, Florida

Staff and customer service are clueless! I was shocked when i went to leave a 1 star review but quickly saw the same reasons i was on yelp to give a 1 star were the same reasons and lousy experiences others had here. Apple is in serious trouble at this location. The staff appears to be disengaged and disingenuous. Staff has poor follow up, are timid and dont ask people looking around (me) if they can help. Ever since this location moved within the mall years ago, it's plummeted in service. read more

Great products combined with great service at Apple Waterside. I'm always satisfied here, whether I'm buying something, trying out something or asking a technical question. read more

I needed a new updated computer...preferable Apple‼. To replace the last one. Everyone was very attentive & helpful wanted the best to fulfill my need! Good service read more

The newly renovated store at the same location is 3 x the size of the old one. Apple does it right as it is very spacious and open. Lots of staff around, but it's just reopening here since they closed to renovate. Lots of tables of goods to touch, see, buy. Not crazy about the box seating, literally boxes. Cute but very uncomfortable and a potentially tempting toy for kids unsupervised.... which means almost every kid that comes. Parking is just as strained as the past. They need another garage on this end of the mall. Happy for this new look and hope service will improve on a consistent level, yet when season hits it may be a whole different story. read more

hiding behind a barrier, no, a double or triple barrier of impediments before being able to get an appointment to return a phone for exchange. very disappointing 'business model'. marketing first and foremost. MA Naples read more

I noticed my iPhone was having a display problem. In the center of the screen it was pixelating. I made an appointment for service. They have two security guards outside you present yourself to them and they assign a line for you to stand in. Mine was the service line. A tech came outside took my name and my description of myself. I then was directed to stand in another line. After a very brief wait I was waited on. We walked over to an empty table standing across from each other and I explained the problem she verified the problem then told me my options. The repair was to replace the whole display screen. I was under their service agreement so it was no charge. She told me it would be the next day it would be ready. She then excused herself and came back and said they can fix it today. Could I come back in an hour. I arrived back and was greeted and told to have a seat outside. A tech came out reviewed my repair and I requested they replace my screen protector which they did. Great screen protectors are not cheap but worth every penny. read more

I have apple for since the first iPod... Never encouter such a team of apple workers who doesn't care. After waiting for 45 minutes, just when my turn came, the employee said I have to leave and left. Didn't bring anyone else, didn't explain. Had to wait another 15 minutes, every I approach to send me to someone else or told me to wait in place.. Only when I went to the manager I got an attention. read more

We have had stellar service at the Naples Apple Store in the past. The sales people have been wonderful, helpful and plentiful. We went there today and Apple has clearly changed their desire to help customers proactively or provide older model accessories, which is their choice. We had to ask for help and while we got answers, it felt like the employee was doing us a big favor. I could certainly upgrade my phone but don't feel compelled to do it or do it there certainly. It was my least pleasant Apple experience yet, which is sad, since they've been great to date. read more

The customer does not come first. Very poor service, difficult to make an appointment. They just don't care. Walked in twice and waited. They never called. New iPhones and iPads, spent good $$$, but no service or help. Very, very disappointing in what should be premier service for a premier product. read more

Harry helped my 90 year old cousin with her iPad, made her comfortable and got it fixed. Thank you !

Horrific experience would be an understatement. I've been an Apple customer for about 2 decades. Never in my life have I been treated with so much disrespect and gaslighting in my life. My mother who recently passed away bought me an iPad charger for this past Christmas. The USB which has absolutely no physical defects stopped working out of the blue. The person "assisting" me tried to interrogate me about the receipt and I tried to explain that I do not have the receipt in more ways than one. I have never come across any issues getting an exchange for damaged cords never mind a brand new one that was obviously not a user error. This person who was most likely not even conceived when I originally become an Apple customer, used every bit of his energy to make me feel uncomfortable, unheard and disrespected. After repeating there was "nothing he could do without a receipt", he asked me if I wanted the cord. I said, "no, you can have it, as I obviously have no use for it." He just glared at me condescendingly. Nonexistent customer service these days. Apple Support was absolutely useless too. Support called the location to ask where the cord was because I was too upset to deal with them-- the response: "Product recycling comes every day-- I learned something new today too!"--almost like she was in shock. I told her, "it seems as though that this is a direct reflection of your defective products that are being mass produced these days and makes complete sense in terms of my situation." In conclusion, all of this was a complete fools errand and I wish I had the cord back to try it at another location, perhaps with someone having an actual pulse. read more

I purchased a new iPad and unfortunately it was defective. I was concerned in how they would handle this because I only had it a couple of days when it started heating up. Well, I followed Apple supports advice and then it happened again. I went to the Naples locations and they made the transition smoothly. No problem what so ever to get my device replaced. I had Jason helped me through this and I was so happy that he was understanding and got me up and running in no time. I also had support from Carlos and they both were great! Thank you for backing up your products and great service! read more

We walked in to simply swap out a broken iPad that we had ordered days prior. We were seated at the "pick up" table and two customers who came in after us were helped and on their way before we even received our replacement device. The gentleman who finally brought the device was very short with us and offered no help to setup the new one. He quickly took off with the old one prior to us even seeing that it was properly erased. I could understand if they were swamped but there was constantly at least 4-5 employees waiting for something to do. Never had this bad of an experience at Coconut Point Apple. read more

Hello again. So fast forward to May, 2024 now. I purchased a new MacBook approximately one month ago. Guess what? I ordered it online, paid with my Apple Card, and it was shipped by Fed Ex to my address. In spite of seeds of doubt the Apple "Genius" tried to plant in my head about items stolen off common carriers (it does happen), this one arrived all safe. So again I ask, why do I need an Apple Store? read more

I have had terrible experiences with Apple these last few days. I have been a long time customer of Apple. I have 3 Mac computers, 6 iPhones, 6 watches, 3 iPads, 2 iPad minis, the Beats headphones, 2 sets of ear buds. All of this over many years. I also have Apple Care which I pay on monthly. One of my iPhones was stolen and Apple Care insisted it would be replaced at this store today. NOPE. Jeremy, the genius tech said no it doesn't work that way. He thinks he knows it all. So after 2 days of trying to get my iPhone replaced with this so-called great Apple Care, I STILL HAVE NO PHONE read more

We will NEVER purchase another Apple product as long as we live due to the incompetence of this Apple Store staff. To make a long story short. We traded in old iPhone for a new 13 mini. It was a promotional deal through AT&T and required AT&T to get the old phone. As of this writing, AT&T has not received the old phone. The store staff claims it has been shipped, but they refuse to proved us with any proof of shipment. They also declined to contact AT&T to provide information to them. We have zero confidence the phone was ever shipped and would not be surprised itvitvwas lost, at best. If we could reverse this purchase, we would and buy a Samsung. Unfortunately, we are stuck with an overpriced phone until itvis paid off. read more

Went to the store to purchase an IPhone 15 pro max and also a new iPad. Upon arrival I was greeted, told her what I was there for, and was told it would be 10-15 minutes as there was 1 customer in front of me. Approximately 1 hour later, still sitting there waiting. A rep walked by and I inquired as to how much longer. He asked my name, looked at his iPad, and walked over to 2 other employees by the front day. He walked back saying that they called my name and since there was no response, he took me off the list. I told him I hadn't moved an inch since arrival, and two other customers told him so. He said he would sign me back in. I asked how much longer. He said I was at the bottom of the list now and there were a lot of other customers in front of me now. Needless to say, I left and placed my order online. I called the following day to speak to a manager. I'm a believer that you can't fix something if you don't know it's broken. The woman said the manager was busy, but took my name and telephone number and the manager would call me. Needless to say, I never got a phone call. My only option now is to write a letter to Corporate and tell them that even I love Apple products, this store should either be closed or all the employees there should be retrained. read more

Mom and I went to the new Apple store beautiful store but people were cold there's no displays out where you can just get out and try out the product before you get the product it's not like the old Apple store where you can sit down and just try out things it's very different it's really cold they have boxes for chairs it's just not the same and you get people that work there that walk right past you when you have a question read more

See all

I cannot begin to tell you the wonderful experience I had at the Waterside Shops, Apple Store. It started with the young man greeting me at the door. From there, he told me it would be probably be a 40 minute wait, it was 20 minutes. Eduardo took me to a table and started working on my phone, reassuring me that it was fixable and I had an additional issue that was repaired at no charge! He was very kind, patient and helpful, explaining the process of restoring my iPhone. Ruth and Christopher were of great assistance with a minor issue after the repair was made. I highly recommend this shop and appreciate the excellent service. Thank You! read more

I walked in to purchase a new ipad. They told me the wait to buy something was an hour. I told her I knew exactly what I wanted and didn't need any help selecting a product. She still said the wait would be an hour or I could setup an appointment. When someone walks in and is ready to drop almost $1000.00 on a product without using any sales time, I'd think most retailers would be happy. I guess Apple doesn't want my money. read more

Store renovation but service still really bad, slow, unprofessional by gossiping over me. Please respect customer, Updated ; Nov 25, 2019 A lot better service read more

They signed me in and I waited 20 min. before I went back inside and they told me I was canceled. They said I needed to check back in after they sent me a text . They never text me ! then the person told me it would be a half hour and there where 5 people in front of me! i was shocked they made the mistake and not me. I did watch to persons that had apple shirts on stand and talk to each other while ignoring everyone else. Poor example of customer service at Apple store in waterside shops Naples fl read more

It just depends on who you get. I've had some really awesome people and experiences and then some very judgmental pretentious juveniles that literally have told me their company is more important than mine because they require masks and do so with the ability because their company makes more money. Even if this is true; a company that employees someone who says this to customers and they back them will never get a 5 star. Rudeness and judgment is something I would not accept from my employees $5 or $5trilllion it should not matter read more

This apple store will literally do everything in its power not to replace your device even though you are experiencing issues. I came home after the store refused to replace my iPhone 3 days before an international trip and called apple support on the phone. They stated the phone had multiple issues and the apple store ran the test about 4 times so it would pass. The manager Stephanie Yeakel is a pathetic excuse for a store manager or so she presented herself to be. I will never return to this store. read more

Might be the worst customer service by a manager I have ever experienced. My son broke his apple iPad and we have apple care. The guy helping us checked the terms of apple care and went to get us a replacement. Then you can see twp other random helpers talking about it with the manager and came and stopped the guy from giving us the replacement. Said it was in the legal terms that it was not covered which I could understand but asked if I could see it. They refused. Told me to read them at home and come back. I did. It was clearly covered. My real beef is with the manager. He honestly said he didn't know the rules but never apologized just told me I was upset because I didn't give me what I wanted. I told him can I have your name. He just walked away. I found out later when I came in it was Oliver. If he had come over and apologized that his people might be wrong and to call apple it would have been okay. But then I caught him in lie after lie about shipping it and stuff like that. I think he was honestly just trying to show off to the one female worker. I just expect honest and respectful customer service. I never go on yelp to complain but this was so terrible I had to complain somewhere since apple is so big they really don't care. My advice it just to return and so apple care online. They seem much better there. read more

I went there today to buy an iPhone and 2 Apple Watches, tell me why this rude employees that work there told me you can't get in with his attitude like why you go to work like that? Anyway he told me you can go to BestBuy or to Target lol like wtf, I want to go to Apple Store to get the experience Apple want every customer that walks in their stores to feel like they care about them. I guess I won't come back ever. read more

One of the smallest apple stores I have ever been to. Staff was friendly but I felt too uncomfortable looking at items there with people being too close for comfort. read more

See all

The best sales experience we've ever had. Our sales person Yusim or Yuson (sp?) was knowledgeable, personable, patient, and enthusiastic without being pushy. My wife was replacing and i-phone 8. Yusim helped her select the best model (iPhone 13) for her needs. He patiently worked through the set up, explained how to trade in her old phone, and answered every question. If you go there, ask for him. The Apple doesn't promote this young man, they're crazy. He's great. read more

Customer service is terrible. Waited 15 minutes to be helped, when i already had an appointment scheduled. Once i was finally greeted and brought to a table, the guy said he was going to grab a charger, and disappeared for 20 minutes. When he finally came back, he was rude and unconcerned with what i came in to focus on. When i asked questions, his responses were vague and said with an attitude as if he was annoyed by my presence in his work. While waiting I saw 2 different groups of people walk out in annoyance and defeat. This is my second bad experience at this location. I hope apple takes the time to train their workers on basic hospitality and helpfulness. read more

Spoke with 3 associates while there. Every one of them was arrogant, rude, and condescending

Don't buy an IPhone here if your provider, namely Verizon, has a billing credit promotion. You won't get the credit because they don't send your trade in to Verizon. I'm out a $400 billing credit and they won't do anything about it. Just noticed a previous customer had the same thing happen withAT&T. Guess I should have read the previous reviews!!! Obviously a continuing issue!!! Expensive!! If there is any kind of provider promotion always go to your provider to purchase your phone not the Apple Store!!!!!! read more

Apple, I've joined your cult. Enter this store and you are a techno-Gilligan with all the latest and greatest Apple releases on a beautifully lit display island. Apple refers to this display as the petting table, which I find irresistable for both turn of phrase and function. I admire the high energy of the retail people here, and how they synch with their customers. During my visit, Towanda was simultaneousy assisting three new purchasers. She measured her comments, timing instructions with the timing of various uploads as she brought customer after customer online with their new gear. I will return for a tutorial. Maybe I won't use the door. Watch for me to drop from the Cloud. read more

Apple Waterside Shops - Apple Store at Waterside Shoppes. From http://www.apple.com/retail/Waterside - Mobile Phones Near Me - Naples, Florida

Of course we ran into an issue while on vacation (why does it always happen when you're out of town?) and after a couple hours on the phone with Apple support, they recommended we head to an Apple Store. They were kind enough to call the 2 stores closest to us - Naples and Estero - and were told Estero had a 5 1/2 hour wait for a walk in appointment whereas Naples' store had a 1/2 hour wait. To Naples we went! We arrived and the initial service wasn't the most helpful ("stand in this line, she will help you get set up for a walk in appointment" meanwhile 3 other people working stood around with seemingly nothing to do) but Oliver quickly jumped in and was able to get us set up for our appointment. I left the store being told my appointment would be in about 25 minutes. A prompt 15 minutes later I got a text that my appointment was approaching. I then have 15 minutes to get back to the Apple Store. I walked in and was immediately helped by Trevor. Both Oliver and Trevor were extremely patient in allowing me to explain the issue, kind, understanding, and knowledgeable. Great, prompt service! Surprising side note: this store is about 1/3 the size of every Apple Store I've been in. read more