I needed someone with monster tech skills to help me transfer my old phone info into a brand new…read moreone--*poof* Derricka Ross appeared! She was very professional! She even prevented me from having to go back to my service provider to finish it off! As an older person, I am over the moon when someone with technical knowledge treats me with respect. It should be a teaching moment, not a ridicule! Derricka was very patient in guiding me through the process, and handled my many questions with tactful kindness! She's a keeper!

I purchased an Xbox Series X artic controller as a returned product with the packaging resealed. I…read morefound out after opening the box when I got home someone threw it because there are scuff marks on the LB and then the left stick drifts. I had to drive over an hour to return it and was so upset over Best Buys lack of accountability for not evening checking or testing the product which screwed over the next guy, ie me. I asked if they could make this right for wasting my time with a plus one or an extra and they said no. I asked them, "are you sure because I don't feel like I want to be a customer here anymore after this experience", and the person told me "that's ok". This review is for everyone reading it, Best Buy doesn't want you as a customer. I will no longer ever make a purchase at any Best Buy for the rest of my life.

I reached out to 5 other local companies, small and large, to replace an internal battery in my…read morelaptop. 2 never got back to me. 2 stated they would "need to keep it a few days to assess it". One said I could come by anytime and "maybe they could do it while I waited" but wouldn't let me make an appointment. I called Experimac, spoke with Noel. He said, "sure, come on over". I went in with my replacement battery. They replaced it. Showed me the old one. Charged a very minimal service charge. They were very polite and professional. I highly recommend them.

I'll keep my rating similar because I do appreciate all they did for me with water damaged phone…read moreand getting everything over to new phone. But wanted to update that a few days ago (7 months later) , I got an email from apple stating activation lock is requesting my password for that old phone. They never gave me my phone back and said they give them to a company to dispose of phone. I did call to ask why I'd be getting this and he just kept telling me there's no way they got the phone on and that's all he can tell me. Told me told call Apple, I just don't know what they'd be able to tell me? He got kind of defensive because I was asking why I would get this email. I was just trying to understand it. I got on iCloud and set to erase if it's ever turned on, just hoping it's enough that they don't get any information off that phone, seems like someone's trying to get into it (even if not turned on). I'd ask to keep old electronics and destroy yourself. Writing this here just so owner knows this happened, especially if the company they are using isn't supposed to be doing anything with these phones besides destroying them.

Brent's have always been competitive, but what sets them apart is there attention to me and my…read moreneeds. Great place!

Great place to buy, or rent music equipment. The people are very nice, helpful and informative…read more Located on Courtney, right opposite of the Edison Mall.

There is a young lady named Maria, I've been using cell phone for like 20 years. And no one not…read moreeven close has helped me more than she has as far as getting my phone and my tablet everything working the right way set up auto pay she's been so helpful I'm an older person and not very skilled at these things I've never had anyone help me as much as she has I've been in fort Myers for 44 years I never had customer service like that she's the best.

From the owner: Switch today & enjoy America's largest 5G network.read more

DO NOT TRUST BOCKTEK! We made payments over $10,000 to Chris…read moreand he only promised to install the needed equipment but nothing happens. He doesn't call back and the email is undeliverable.

Took my Lenova to him 5 or 6 weeks ago to have the screen repaired. Now he will not return my calls…read moreor text. I would like my computer back, I don't care if it's fixed or not. Just would like my computer back. DO NOT USE BOCKTEK FOR COMPUTER REPAIR JIM BIERY

I was referred by a friend and so glad I was! I got my CD changer back it two days. Since then I've…read morehad my computer repaired and its as fast as it was when it was new. I am posting this because of the previous post. It goes both ways. I had a small business and its very hard to please everyone. Now days with social media and free websites its too easy for the angry to vent. It sounds like they would make a doctor liable for their diagnosis. How difficult is it to listen to the answer and hang up?

I would give negative 100 stars if I could. The man who answered the phone was EXTREMELY…read moredisgusting, vulgar, short, and had no customer service skills what so ever. Seemed annoyed right off the bat. Wouldn't let my boyfriend speak, treated him like an idiot. When I proceeded to call from my cellphone and ask for a manager he refused to put me on with one, refused to give his name. When I kept asking he finally said he was the manager which if that's the case that business will fail. He threatened me with a lawyer and said I was "harassing him" for wanting to speak to a manager or owner. He also kept repeating that 4 other people were listening in on the phone call. Worst customer service I've ever experienced in my life. He wanted us to come to the store to fight him...like wtf??? Someone must've shit in his coffee or something. I will be blasting this all over my social media & hopefully make everyone aware of this horrible company that treats people like crap.

What a rip off, dude charged me almost 300$ just to run cables in my car, said it was 180 but had…read moreto charge 50$ for the high and low converter cables which were never installed in my car. I don't understand they tell you to come in so they can see your system just to tell you to wait a couple of hours till they are available for you. Just totally unprofessional. Walked in asking for prices, greater by some man smoking a dab pen and saying he's not aloud to tell you prices. Just a mess would not recommend.

I went in and the price was great customer service A + I love their work everything was spot on…read moreand the system sounds awesome. I'm going back this weekend to get more done. I won't go anywhere else. Thanks guys

I was so happy to discover this honest pr repair store. Terrific customer service! I agreed to an…read moreestimate which then was applied to the repair.

exceptional service. The owner came out and installed my 86" LG tv in time for the Super Bowl!!read more

Outstanding customer service. Knowledgeable technicians who are helpful, patient and kind. We…read moreappreciated his explanation and time.

We recently bought a new house, the previous owner had 3 TV mounts already on the wall, however the…read moreback plates for the prior sets were all taken by the previous owner. I understand that this is common practice, as they're already configured for his TV's. Quality came out and got all 3 of our new TV's set up with the proper mounting hardware. They were on time, pretty much on budget to what was quoted, the technician was courteous, clean and efficient.