Everyone was helpful there especially Tyler and Danny and Thomas, they all was patient with us and…read morehelped us upgrade and get a business account for a lower price of what we have been paying

No one acknowledged us as we walked in. No hello, no one moment please. We waited and had to ask…read morefor help, and they said someone will check you in soon. The customer service was poor to say the least.

First class service and I felt welcomed and John Williams explained everything clearly and made my…read morephone work better and I feel more comfortable with walking into a Verizon store after this experience I will continue to return here and do service with them i do not normally post reviews for stores but this was an exceptional experience

Told us that they were a Verizon company store. That was not the truth ! continue to push extras…read morelike chargers, and lied about the guarantees ! They didn't return my trade-in in a timely manner and caused me. Hours of phone calls trying to straighten it out with Verizon corporate. . My advice do not go to the store. Customer service was awful .

Seniors, stop asking your grandkids to help you with your phone. Go see Nicole at T-Mobile, she's…read moreWonderful! Upgraded my phone, transfered all my data, everything works, nothing lost . . . amazing!

We needed to upgrade our phones today and had excellent service from Nicole. See was patient and…read morevery knowledgeable. She answered all of our questions and made an unenviable process seem easy. Thank you.

There is a young lady named Maria, I've been using cell phone for like 20 years. And no one not…read moreeven close has helped me more than she has as far as getting my phone and my tablet everything working the right way set up auto pay she's been so helpful I'm an older person and not very skilled at these things I've never had anyone help me as much as she has I've been in fort Myers for 44 years I never had customer service like that she's the best.

From the owner: Switch today & enjoy America's largest 5G network.read more

Consumer Cellular is what is known as MVNO (Mobile Virtual Network Operator) that partner with AT&T…read moreto provide telecom service. Prior to 2024, it also partnered with T-Mobile but in 2024, it is exclusively with AT&T. The rate at AT&T was simply too high and we switched to a different service provider. Six months ago, we stop by the Consumer Cellular store at Gulf Coast Town Center to inquire about their plans and availability of iPhone 16. At the time of switching, Apple announced their 16 iPhones. We did not wait to upgrade to iPhone 16. We switched and used our old iPhones without any issue. With AARP membership and auto payment, we reduced our expense by nearly 50% per month! The store is huge, clean and organized with many sample phones, device accessories on display. We waited for six months and finally upgraded our devices to iPhone 16 with IOS 18.3 this week! Within one hour, we completed our upgrades flawlessly! The staff at the Gulf Coast Town Center location is very knowledgeable, friendly and professional. David is a seasoned technical professional with excellent people skill! Ronald and a female staff (I did not recall her name) always work with a smile! Highly recommend this store if you are interested in reducing your mobile phone expense!

I needed to transfer my old phone to a new iphone and had a great experience at this store. The…read morestore was clean, organized, with seating areas and snacks. Representative David was incredibly helpful and patient and hooked up my new phone with all my contacts, apps, photos and more. The process was easy and I love my new phone. Great staff who works with us over 55 people very well - they explain simple things and don't make you feel stupid for not knowing technology like younger generations.

Aiden was great, super knowledgeable, kind, and helpful beyond the call of the hourly employee. The…read moreother guy, Ronan, made me want to throw up in someone else's mouth with his weird, fake, upselling nonsense. He was a district manager who also spoke unprofessionally with his coworkers as soon as Aiden left the store. Stop being so desperate to boost your commission and just give people what they're asking for and be better.

Just visited the store over a problem with my email. I've been trying to resolve this issue for…read morethree days. Greg solved the problem in a few minutes. Then we moved on to a payment issue with Direct TV. He was great.

Outstanding service! The store associate Darien was knowledgeable and efficient. He took care of…read moreus upon walking in the door, guided us through the process, and got us out the door with a new phone and line in just a few minutes. Textbook! Assisted me with providing the information needed to do a few things outside the purview of that store- and I was good to go! Excellent job Darien!

I went in to get some help for trading-in my phone and all the "help" I received was you have to…read morecall customer support. If you need help with anything avoid this store and go somewhere else.

Great service I went in here and they fixed my controller for free. I highly recommend checking…read morethis place out they are very professional and reasonable.

I paid in full upfront based on clear verbal agreement about my computer repair. Once the payment…read morewas made, communication dropped and the company refused to follow through on parts on what we had discussed and agreed. Efforts to resolve the issue went unanswered. Not the level or transparency I expected.

We enjoyed our visit to T-Mobile. The people was very…read morewelcoming, friendly and helpful, specially Nahuel Gauna who assisted us. Everyone was nice and made us feel comfortable, not like you are purchasing something and who assist you is cold and distant, also they weren't invasive, like you can tell when somebody just wants you to buy, and that's it. I informed my self before going and who assisted us explained me everything truthfully, honestly and on detail. The only negative thing is that by moments the place gets crowded.

Young lady Zoe was a great help selling up my new iPhone 15 pro max before I sent my trade-in back…read morefor credit on my account- She was multi tasking with a couple different customers cause the store was busy- Zoe Answered all questions & was very knowledgeable- Much better & easier to deal with than the Apple Store at coconut point & no lengthy drive there was an added plus & time saver