Folks,
I usually do…read morenot do reviews but I would be remiss if I did not take the opportunity to comment on this business.
This business is the real deal!
I contacted Mechanicomp late in the afternoon last Saturday (06 th , November, 2021).
I had the pleasure to speak with employee Emery and I mentioned to him that I thought I needed a battery for my older IPhone 6 (only use it for emergencies as I leave it in my vehicle for those purposes) . I explained the problem and I asked Emery what the price would be for a new battery and installation.
Emery told me that the cost for battery and installation would be approximately $29.00 - $30.00 plus taxes.
At this point I asked employee Emery if I misunderstood him, that price seemed so realistic that I thought I mis-understood him and he once again stated that the cost would be approximately $29.00 - $30.00 plus taxes and he then added that this price was a ball park figure.
Employee Emery told me to bring the IPhone to his shop Monday morning and he would have a look at it.
When I hung up the telephone I had a good feeling in my stomach after talking with employee Emery.
He seemed professional, respectful, interested, knowledgeable and most accommodating.
Fast forward to 10 am on Monday morning (08th Nov., 2021).
My wife and I attended the Mechanicomp business located on Airport Pulling Road, Naples , Fl.
(It should also be noted that we are from out of country and we were not familiar where to go for IPhone repair services.
I googled IPhone repair in Naples, Fl., and after reading all the reviews on the different business's I felt confident to go to Mechanicomp, they had awesome reviews.
We were met in the store by employee Emery.
Emery was very polite, friendly, professional, accommodating and knowledgeable.
This store was clean, bright, vast amount of electronics, the store was just as inviting as employee Emery.
Emery treated us with respect and he made us feel so comfortable.
I explained to him that I called on Saturday and once again explained the situation and the ball park price he quoted me on the telephone.
Emery checked the price on his computer and he told us that the price for battery and installation was $24.00 plus tax not the $29.00 - $30.00 plus tax ball park figure he quoted over the telephone.
This was honesty in the pure form, I have never in my life been quoted a ball park price and to find out later the price lower than the quoted price, we were so impressed.
We left the IPhone with employee Emery and he said to come back in an hour.
When we returned, the IPhone battery was repaired and installed.
At this point I would like to add that employee Emery seemed like a person that we knew for years but only spoke with him for a short period of time.
It was so refreshing to meet such an impressive and friendly employee, this is an attribute that we seldom see in this day and age.
I wanted to wait for three or four days before submitting a review, I wanted to ensure that the repair was working properly before my review.
Low and behold, my IPhone 6 is working the way it should and my repair problem was rectified by employee Emery.
We chose the right business , we chose the right employee ( although for some reason I think all employees at Mechanicomp are no doubt as courteous and professional as Emery (It's just a gut feeling I have).
I'm hoping the owner/manager of this business understands how impressed we, as customers, were with employee Emery and how impressed we were with the service and the atmosphere with-in the store.
I believe employee Emery is an ambassador for your business, keep up the great customer service Emery, it was a pleasure.
Can hardly wait to go back to Mechanicomp for the next repair, all the best.
Dan
(Canada)
Employee Emery
