I was attended by Miker; he was extremely knowledgeable and quickly signed me up for the right plan…read moreto fit my lifestyle with the newest phone on the market. I had lots of questions and Miker had an answer for all of it, I would definitely recommend him to any current or potential Verizon customers.

Too expensive too expensive too expensive too expensive too expensive long waiting lines long…read morewaiting lines

deberían cambiar en la página el horario de cierre ya que…read moreaparece hasta las 8 pm y fui y estaba cerrado y tiene un cartel que cierran a las 6 pm !!!!! Pero en los horarios de maps dice a las 8 pm!!!!

I stopped by the t Mobile located in pebble brook square this afternoon because I was considering…read morechanging my carrier to T Mobile. When I entered the store I saw two different agents, one with what looked like a trainee. Both agents were engaged with a client. Neither offered the curtesy of acknowledging my presence and/or indicating they could help me once they were done with their current client. I waited for the first agent to conclude his transaction with his customer. The customer left the store and the agent again ignored my presence. He began a conversation with the trainee. I could not determine if it was business related or personal in nature since I am not fluent in the language they used to communicate. I remained standing there for a couple of minutes before leaving the store. Only as I was exiting the open door did one of them reach out. It was too late. T Mobile customer service is no better than the AT&T service I am trying to distance myself from. Just a heads up if you are shopping for a new phone carrier.

I broke my phone screen in a trip and contacted Techy the day I returned. The owner/operator was…read moreresponsive and gave me a quote right away. I took my phone in the next day and he had it good as new in 25-30 minutes. The shop is located inside Walmart so I was able to get groceries while he worked. The repair was done quickly and with excellent quality and he even threw in a free tempered glass screen protector, which he installed for me. Highly recommend!

simple job replace rear screen on iPhone no problems The tech could have had a little better…read morepersonality, but I was only trying to get my phone fixed.

I went into this establishment today and while I was there, the regional manager whose name was…read more"Rafael Irizarry" verbally assaulted my elderly grandmother, and yelled in her face while the other staff sat there and watched. I have filed a report. I would stay away from this establishment, they don't treat their customers well. How embarrassing, Rafael you should be ashamed of yourself.

Gysai was amazing and so so so helpful. He's so nice and made everything go by smoothly despite the…read morewait.

Some of the laziest mfers ive ever met. They do absolutely no work , they sit around like they own…read morethe place, most likely the owner is there sitting with them too. Its the same damn guys that sit around all day , sending people to the traders joes tmobile.

I have been a pleased customer of T-Mobile since 2017. Issues are usually resolved quickly and…read moreupgrades to a new phone simple. NOT AT THIS STORE! I asked Saul if I could wait to speak to a manager and he said, "No, he's busy!" Like, what?!?! I do not recommend, Go to the one on Immokalee & 951!

Employees can never do anything the equipment doesn't work tried four times to just get a…read morereplacement screen protector go elsewhere

I finally got around to updating my old iPhone 6. For a late Christmas gift. It was no longer…read moresupported with updates. And the digitizer was starting to ghost type and buffer the taps. I ended up wanting a new phone with the biggest memory. The sales Momo helped by ordering a phone and it came 4 days later initially they ordered a 13. But I really wanted the 13 pro max they were able to return the old and order the right phone. With Michael Anthony helping to activate it a week later. I've had a few problems initially because with the new phone some how wasn't compatible with my old plan I was told by a good friend who manages store in Milwaukee do not switch my plan no matter what they say. It took about 3 different specialists to review my plan and eventually my persistence paid off. I spent 5 hours on one of the employees personal phone since my phone was being worked on and adjusted. My phone did work for a 3 months then all of a sudden on a Saturday I lost the data side of the plan while my phone still worked. I came back and the staff put me in touch with another account person that explained they will fix it today it required getting an updated plan so I was able to find a plan very similar to the one I had that. The first bill came and I found out that I couldn't get into my account so Mike helped me regain a new password and adjusted things to work greatly. They try their best to fix phone issues but sometimes things are out of there hands. For example our area I have only two towers that are not very close so I'm stuck with no signal in a galvaluminum roof. Unless the phone is at the windows may get 1 bar. At the moment I'm happy with all the services that this location has to offer. It's rarely under staffed with brief waits less than 2 customers long. Always check the tower maps you will have an idea of signal strength especially around your home and work place. 9/2022 Service 5 Location 5 Value 4

So I'm not sure which store on Vanderbilt this is referring to…read more But I went into the one at Vanderbilt and 951 and they did not have the phone I wanted so they had no problem calling another store to see if they did . They had it held for me .. But when I went out into the parking lot and called that store they said they didn't know what I was talking about and no one had called . I did go to the other location to the other location at airport pulling Road and I met a guy named Andrew who took care of me. And I have to say, he did an absolutely outstanding job! I would definitely go back to that location just to deal with Andrew . His knowledge of the product and the service is unparalleled . His knowledge of everything Tech is even more amazing ! I don't remember the address address of the store , but it was off of Airport pulling Road and nestled behind the Walgreens. Ask for Andrew when you call or go in and you won't be disappointed . Super nice , definitely honest!

I walked in because I needed some help setting up my phone (keep in mind , I am an AT&T customer)…read moreand the employee was very short and dry and gave me short answers not a pleasant experience. Unbelievable did not try to sell me any lines or programs or sales while I was there. I am an easy catch when it comes to that company could have made money right then and there if he did his job properly. In addition to him having head phones in the whole time while talking to me, and store was empty I was the only one in there. I walked out went to Xfinity gentleman was so nice said he'd beat any plan I have to earn my business and I could tell he was happy to be there and make money. Now I am no longer with AT&T and can happpy say I'm a Xfinity customer! Just like that.

This T-mobile store is right next to Trader Joe's. It seems to cater to the retired crowd. Many of…read morethe advertisements in the store were showcasing deals and promotions for those 55 years of age and older. There were several customers in the store being helped by agents when we arrived, but someone quickly acknowledged us and added us to their computer system to hold our "place" in line while we waited. They had a cushion bench that we plopped down while we waited. Dominic T. helped us out. We headed over to his station. There was only one tall stool which my mom took. We had a unique problem, but Dominic helped us further along by getting us a sim card and finding out that my mom's current carrier only ports numbers once a day at 11 am Pacific time. Helpful information! I'll be so happy when my mom will be off the other carrier and able to use T-mobile.

If you just want to make a simple purchase, waiting for a person to break free is tedious. I…read morewanted to listen to their Beats Pill Bluetooth speaker. So while I was waiting, I managed to pair my phone to their display and listen to it. I ordered a Bose Bluetooth speaker from Amazon; its sound was awful. After I paired the speaker, I turned it up. To my amazement, I found that other customers did not share my love of Irish music. Heathens. I only had it loud for maybe 10 seconds. I honestly did not want to disturb anyone. But you gotta do what you gotta do. Once an agent got free, it was simple. I want to purchase this. And I did and walked out happy. But still wondering how you cannot like Irish music?

Cynthia, store manager, so helpful and friendly...great contact to get your Att&T business squared…read moreaway!!!! Clean Store wonderfull staff.

Is there anyone working at this location? 2 representatives for the whole store is absurd. I came…read morein to change my iPhone screen protector and I am still waiting over an hour. They don't even look your way to welcome or greet you. The professionalism at this store has always been very low and pathetic. AT&T DO BETTER PLEASE

Stopped in to get a part replaced. Was quoted $150 and told it had to be ordered. Did not receive a…read morecall when it came in. Checked in a couple weeks later and they told me to come in. Part fixed in 15 min while I waited. Charged $30, causing me to question why I was originally quoted $150. Seemed a little shady to me (employee hinted at feeling the same way of the other employee).

Rodney, the manager, can diagnose and repair anything even when you are told it's impossible. I've…read moreworked with him on 3 repairs and each time, it was completed promptly and perfectly. His team is thorough and so patient with walk ins.......We are so lucky to have him at this location in North Naples!