deberían cambiar en la página el horario de cierre ya que…read moreaparece hasta las 8 pm y fui y estaba cerrado y tiene un cartel que cierran a las 6 pm !!!!! Pero en los horarios de maps dice a las 8 pm!!!!

I stopped by the t Mobile located in pebble brook square this afternoon because I was considering…read morechanging my carrier to T Mobile. When I entered the store I saw two different agents, one with what looked like a trainee. Both agents were engaged with a client. Neither offered the curtesy of acknowledging my presence and/or indicating they could help me once they were done with their current client. I waited for the first agent to conclude his transaction with his customer. The customer left the store and the agent again ignored my presence. He began a conversation with the trainee. I could not determine if it was business related or personal in nature since I am not fluent in the language they used to communicate. I remained standing there for a couple of minutes before leaving the store. Only as I was exiting the open door did one of them reach out. It was too late. T Mobile customer service is no better than the AT&T service I am trying to distance myself from. Just a heads up if you are shopping for a new phone carrier.

I was attended by Miker; he was extremely knowledgeable and quickly signed me up for the right plan…read moreto fit my lifestyle with the newest phone on the market. I had lots of questions and Miker had an answer for all of it, I would definitely recommend him to any current or potential Verizon customers.

Too expensive too expensive too expensive too expensive too expensive long waiting lines long…read morewaiting lines

Some of the laziest mfers ive ever met. They do absolutely no work , they sit around like they own…read morethe place, most likely the owner is there sitting with them too. Its the same damn guys that sit around all day , sending people to the traders joes tmobile.

I have been a pleased customer of T-Mobile since 2017. Issues are usually resolved quickly and…read moreupgrades to a new phone simple. NOT AT THIS STORE! I asked Saul if I could wait to speak to a manager and he said, "No, he's busy!" Like, what?!?! I do not recommend, Go to the one on Immokalee & 951!

Juan did an excellent job of listening to me and efficiently setting up my new iPhone. It went…read moresmoothly and he was very personable. Thank you, Juan.

If the store offers you a promotion you better look at it twice and really understand what you're…read moregetting into. These sales people sell nothing but loss leaders. They say that they will pay off your old phones in order to bring your business to them. Well guess what you don't get that payoff anytime soon or maybe never. They also tacked on a lot of unnecessary items to your bill without you even knowing it and you're thinking it's part of the promotion. Really understand what you're getting into before you sign up with these people/Verizon a lot of loss leaders. I am now left with an $800 bill and I can only hope that I will get the money/gift card eventually that I was promised to pay off my old AT&T bill. Very disappointed and a lack of trust in Verizon.

I recently visited this AT&T location to get help for my 93-year-old father, and I cannot recommend…read morethem enough. We were assisted by Kris (Sales Rep) and Semaj (Manager), who both went above and beyond.They were incredibly patient, respectful, and took the time to resolve every single concern we had. It's rare to find such high-quality customer service, especially when it comes to helping seniors with technology. If you need help and want to be treated with care, ask for Kris or Semaj. Thank you both for making a potentially stressful situation so easy!

I walked in because I needed some help setting up my phone (keep in mind , I am an AT&T customer)…read moreand the employee was very short and dry and gave me short answers not a pleasant experience. Unbelievable did not try to sell me any lines or programs or sales while I was there. I am an easy catch when it comes to that company could have made money right then and there if he did his job properly. In addition to him having head phones in the whole time while talking to me, and store was empty I was the only one in there. I walked out went to Xfinity gentleman was so nice said he'd beat any plan I have to earn my business and I could tell he was happy to be there and make money. Now I am no longer with AT&T and can happpy say I'm a Xfinity customer! Just like that.

Rodney, the manager, can diagnose and repair anything even when you are told it's impossible. I've…read moreworked with him on 3 repairs and each time, it was completed promptly and perfectly. His team is thorough and so patient with walk ins.......We are so lucky to have him at this location in North Naples!

Jeffrey was wonderful. The back of my phone was broken - camera too. Had insurance thru my carrier…read more Had one week between carrier appt and uBreakiFix to have the repair completed. There's a whole row of places to pop into nearby. Whole repair took like 30 minutes, considerably less than expected. TY Jeffrey!

JASON- was absolutely incredible! He was so patient and knowledgable guiding my elderly…read moreparents to a great phone/plan! The process could not have gone any better! Thank you Jason!

Worked with Tommie at the 13800 Tamiami store today. He helped me buy a new I Phone. He was very…read morecompetent knowledgeable and anxious to help me. He is a great representative of the company. This store and Tommie will be my go-to choice in the future. Thanks for the help.