Very rude and disrespectful manager Stacey and employee/went to the store to fix a Sim card problem since I added a new line for my brother 3 months ago and I realized that the the phone wasn't making and/or receiving calls. They offered me a new sim card and told me that I had to pay for it even though the other sim card which Ipaid not long ago seemed to be the problem. I paid 3 months of a new line which only worked for a few days. We couldn't find this earlier since my brother who came from Cuba was only using WhatsAp...To made the story short, they then attributed the problem to the phone and ended up selling me a new phone. While waiting the store for more than 2 hours one of the employees -a young black girl started basically reprimending us (my brother, sister in law and me) for opening the door to go outside to get some fresh air...from the beginning the manager Stacey was not giving me good looks since she wanted to sell me almost everything and I wasn't buying anything since that was never the purpose. I was treated very poorly and disrespectful. They also told me that they have to control people from coming in our of the store and that every time the door gets open they needed to make a sell... I was fed up with all the bs of the manager and this other employee and I called TMobile Customer Service to put a complain-while on the phone with Customer Service the manager and employees refused to give me the store number as being asked by Customer Servic... to end, the Manager Stacey called the police on me telling them that I was disturbing the peace and the police escorted me out and gave me a warning for trespassing if I were to come back again to the store. The manager then rushed to hand the new phone to my brother eventhough all the data wasn't transferred successfully. All the ordeal even when the police came was with T Mobile on the phone... I do believe in Karma and I hope they get what they deserved sooner than later. I am very disappointed but not at T Mobile but at the manager of the store which by the way seems to be very Good friend with one of the police officer that came... read more