My husband took our Apple MacBook to ubreakifix for a battery replacement for $200. The battery didn't even last a year. Now, the battery has exploded, and we're taking it to Apple to remove the battery. UbreakIfix wants $40 just to open it because we're past warranty. The bottom panel is no longer attached to the laptop because of how much the battery has exploded/expanded. We've removed the laptop from our house because we're scared of it blowing up Also, for any skeptics, we treat our possessions like laptops very well and do not throw them around, etc. We use this laptop around the house for things like email, movies, taxes read more

uBreakiFix by Asurion - Apple MacBook with exploded / expanded battery from UBreakIFix - Mobile Phone Repair Near Me - Naples, Florida

I have used other UBREAKIFIX locations without incident. This location seems to have some issues. I dropped my iPad off on December 9 to be repaired. I followed up the first time at the beginning of January and they did tell me that they were waiting for parts. Called again on January 12, 15 and 20th and left messages asking for a status update and a return call. They never called me back. Today is January 24 and I went to pick it up. No repairs have been made and when I requested it be returned to me they said they could send it out today. I'm not sure why they didn't send it out earlier. I understand if you're busy and if you're waiting on parts, but a simple update would've been appropriate. I'll take it somewhere else. Would not recommend. read more

My phone screen was cracked to my 16 pro max and the guy was really chill and straight to the point. It took them 20 mins to fix my screen like new. Can't complain. read more

Thank you Eddie for helping me from start to finish with my phone! Amazing customer service.

What a complete douche. First time, walked in and after several minutes someone hollered from the back that they would be up front soon. Okay, no problem, it's the holidays. They let some staff take off early. Guy comes out from the back and I explain that my phone isn't connecting to charge correctly. He asked if it was wireless, I said no. And then every time I answered his questions he would challenge my answers at least twice. Rude beyond belief. read more

nasty employee or co-owner mr. eddie g. at Naples 9th. Street repair Shop. rude and obnoxious To customers and extremely concerned people walking into his work area and it makes me wonder why? put a sign up so people don't walk in where you are working on customers equipment and who knows what information you are getting from my device. Further more Mr. Eddie G. you need to stop texting my wife and harassing her when she doesn't have nothing to do with this it's only your bad attitude and stop hiding all the bad reviews. read more

uBreakiFix by Asurion - Mobile Phone Repair Near Me - Naples, Florida

My son's screen was broken. He has a unique processor on his phone for teen safety that was preventing UbreakIfix from being able to complete the repair. BIG shout out to Evan in Naples for figuring out how we could get his screen fixed at an extremely reasonable price and in very little time. Thank you, Evan! read more

I had an app. yesterday at 4pm. The gentleman at the counter told me he was busy and off in 2 or 3 hours and didn't have time to fix, also off the next two days. He couldn't fix but maybe the guys tomorrow could. What??? Why did I have a appointment then...I will never go into this store again and I will tell anyone who asks me about their terrible service. Also, I just got an email from them that I missed my app. and would I like to reschedule. He didn't even put down that I had showed up for my appointment . Debi A read more

Had an 11am appointment today where I was expecting to drop my iPhone off for repair. Instead it was fixed right away, on the spot, and I was out the door with a perfectly functional phone by 11:05am. Knowledgeable, caring staff and excellent customer service. I will 100% return for any future problems and recommend them to everyone I know. read more

BEWARE of FRAUD when using your credit card at this store. They are not honest! The Naples 9th st store charged my card twice for the same I phone repair, unknown to me until I checked my card statements. I called the store / owner many times for them to correct it, only to get the run around from them every time, from owner is busy, to owner is not here, he will call you back...but never did. I finally got them to say they were refunding the overcharged amount, but THEY NEVER DID! Very unethical, dishonest experience here! Would never use UBreak again anywhere. read more

Absolutely the worst brought my lenovo with cracked screen to be repaired. Told 3 to 5 days. Call after 10 days and told it's ready. Show up to find it's broken and no one touched it. Horrible attitude and terrible customer service! read more

Absolutely unacceptable. I had a 4 oclock appointment which was not honored. When I arrived I waited nearly 10 minutes until someone bothered to come to the front desk only to be told (rudely) that my appointment meant nothing and that it was first come, first serve. (Seeing as I teach in Immokalee, 4 is the earliest I can make it to a store that closes at 7. So I had to continue using a phone with a swollen battery until the weekend and hope for the best.) Honestly, I don't even trust them to do the repair at this point. read more

Egan at the down Naples store was great help this 75 yea old guy get his screen saver fixed. Even gave me a 10% off coupon for the future! This store is terrific and efficient. He handled the customer before me with total professionalism Bob Naples Fl read more

My past experience with the "owner" was Awesome! However I stopped in last week, and there was this tall dude there. Absolutely no personality, no greeting, it was very obvious he was "put out" by my presence. The plug in on my phone for the elec cord is shot. Luis response was " your screen is cracked, and you have an old phone! I said I want my phone fixed. he didn't want to b bothered ! So I walked out....Little did this jackass realize how precious this phone is. I have the last 2 voice messages from my mother, before she unexpectedly died on Valentines Day Eve stating she loved me. read more

Excellent customer service!! I went in looing for an older item for my cell phone. He just gave me the product. I will do all my business here. read more

My wife dropped her iphone 7 which had no case and shattered the screen with pieces of glass missing after said fall. We drove to this naples location and they did not hesitate in helping her, quoting 139$ and a 40min. Wait time. The store was closing in one hour and so we gave the go ahead left her phone and went on a drive. When we returned, the phone was ready we then paid and left. Awesome customer service expeditiously fast as well. read more

They replaced screen on my phone and it developed a problem very close to the warranty expiration date. They gladly repaired phone at no cost. Great customer service read more

I took my phone to UBreakIFix down town Naples. The tech named Michael looked at the broken glass of my IPhone10. I thought it was a lost cause.He smiled at me and said I can fix this. He was very professional and the price was very reasonable. I will defiantly go back in the future if I have any other problems. read more

I called ahead of time the day before and asked what I needed to do and the person who answered the phone told me that they could fix my screen the next day. I went in the next day and basically was blown off. So, I went to another store and they took great care of me. I felt like the gentleman behind the counter was disinterested and did not care about helping me with the problem read more

Cracked my iPhone XS screen around 5pm - called ATT to make a claim and set up a repair at this location. Took my phone over to the store at 6pm and had it back in my hands at 6:45pm. Forget the front desk gentleman's name, but he was super nice. Highly recommend for fast turnaround and screen is working great read more

The screen protector on my iPhone X xs cracked. I tried to replace it myself but got bubbles and part of it wouldn't stick. Finally I went to i break we fix and had a new one installed in less than 10 minutes. The service was excellent and professional. The new protector was installed perfectly. I've gone here for a broken screen and was very happy as well. I highly recommend this business. read more

The best people do the best work.Fix my screen protector while I waited.Took them about seven minutes

Sorry, they replaced my battery on my Google Pixel XL and for two weeks it worked. Then the battery came loose and broke they motherboard. Since it wasn't installed properly. I was out of state and took it back when I returned to Naples . At first they said they would replace the motherboard but it would take a week to order it and since it was under warranty they would fix it. Then 10 days later they called and said pick the phone up they were not responsible for the damage caused by the battery....So I ended up with a broken dead phone instead of one with a battery that "worked" but rebooted the phone 30 times a day. So paid $99 for a "warranted " by google phone battery replacement and then I will have to pay tmobile for a broken phone. I always have a screen saver and case on phone so I am careful with my phone. Felt this was a management decision based on money not customer satisfaction. They could have told me a day after that they would not fix the phone, instead of telling me wait wait it will take a while but we will fix it. Then changing their tune a week later. So felt I had to write a bad review since first I was happy then it went totally down hill. I got a new phone and waiting to see how much more I will owe Tmobile for this issue. When I asked them why it took 10 days to tell me they were not going to fix my phone since it was at the same time frame as a new mother board they would only say it wasn't their fault. Well they opened the phone put a new battery in, the battery came loose, broke the motherboard and disabled the phone....so I think it was their fault. read more

i'be been to this store and had no issues but this time wasnt the case. they changed my screen with a blueish looking one( that bothers the eyes) and not supporting TRUE TONE function on iphone 8. they noticed first time i wasnt very happy and offered to switch it. i went again, didnt change much but looks like there wasnt much more they could do. i was preparing for a trip and a week later phone started turning off automatically after a minot use with. certain apps or trying to dial. so this became a huge issue as i was tavelling on my own and couldnt even dial 911!!! family got very scared and i had to find some time to visit an apple store. so u know how much time consuming this is right? had to find nearest one to me , had to make an appointment. actually i went to best buy first but they couldnt help me and made another appointment with apple. so have lost have a day right there! but it was for my safety, really a phone nowadays is probably most important thing. the rep there told me if it wasnt software issue, mother board was damaged. so guess i had to do full back up and be synced to wifi and stuck in one place while i had to pay hotels. i was thinking to get a new phone right then but my phone is really not old at all. so i did the back up, lost a little info(very important one, because im not very familiar with icloud and never like to do it). so it wasnt the software. when this was done was middle of the day, and called them so they said to bring the phone in and im in oklahoma at this time!!!? so finally one is nice and tell me i can visit ibreakufix there. googled one 30 mins away. so thanks god he changed part, he got into my shoes, i was so scared at this point. only thing he couldnt fix was getting the screen dark while talking , so this was little inconvinience i had to deal until end of trip when my air pods werent around to look like crazy talking on speaked because phone would dial and do whatever it wanted if put on ear. now i got back and this was removed but screen is still super cheap that wouldnt have option true tone, looking blueish and not getting at all times when i use touch screen which letter im trying to press. so its very irritating, eye bothering and not sure what to do. my option is getting a new phone i guess, which i didnt expect i had to deal with so quickly read more