I walked in because I needed some help setting up my phone (keep in mind , I am an AT&T customer)…read moreand the employee was very short and dry and gave me short answers not a pleasant experience. Unbelievable did not try to sell me any lines or programs or sales while I was there. I am an easy catch when it comes to that company could have made money right then and there if he did his job properly. In addition to him having head phones in the whole time while talking to me, and store was empty I was the only one in there. I walked out went to Xfinity gentleman was so nice said he'd beat any plan I have to earn my business and I could tell he was happy to be there and make money. Now I am no longer with AT&T and can happpy say I'm a Xfinity customer! Just like that.

I recently visited this AT&T location to get help for my 93-year-old father, and I cannot recommend…read morethem enough. We were assisted by Kris (Sales Rep) and Semaj (Manager), who both went above and beyond.They were incredibly patient, respectful, and took the time to resolve every single concern we had. It's rare to find such high-quality customer service, especially when it comes to helping seniors with technology. If you need help and want to be treated with care, ask for Kris or Semaj. Thank you both for making a potentially stressful situation so easy!

Stopped in to get a part replaced. Was quoted $150 and told it had to be ordered. Did not receive a…read morecall when it came in. Checked in a couple weeks later and they told me to come in. Part fixed in 15 min while I waited. Charged $30, causing me to question why I was originally quoted $150. Seemed a little shady to me (employee hinted at feeling the same way of the other employee).

Rodney, the manager, can diagnose and repair anything even when you are told it's impossible. I've…read moreworked with him on 3 repairs and each time, it was completed promptly and perfectly. His team is thorough and so patient with walk ins.......We are so lucky to have him at this location in North Naples!

JASON- was absolutely incredible! He was so patient and knowledgable guiding my elderly…read moreparents to a great phone/plan! The process could not have gone any better! Thank you Jason!

Worked with Tommie at the 13800 Tamiami store today. He helped me buy a new I Phone. He was very…read morecompetent knowledgeable and anxious to help me. He is a great representative of the company. This store and Tommie will be my go-to choice in the future. Thanks for the help.

I asked for a repair on my back glass on a new IPhone 16... they assured me it would be authentic…read morewhen it wasn't and the sides of my phone were scratched and camera lens fell off. I now have permanent damage to the back of my phone and they even asked me to play another $110 dollars to fix it after I had already payed $150. Surprised they wouldn't fix it for free after they blamed their mistakes on me "mishandling" my phone when there was no damage except for the lens. It was the glue and poor repair that caused my phone to break. Not very trustworthy/reliable... if you break the back of your phone just go to Apple to avoid the mistake I made.

From the owner: Don't let a shattered screen shatter your day: Our iPhone screen repair will have it looking like…read morenothing happened.

Substandard glass, which broke by itself after two weeks. Had to make claim with CC company as the…read more'warranty' they have is a warranty they do not honor. Avoid at all costs.

I had my iPhone 6 screen replaced there after it broke and the technician assured me that they use…read moregenuine Apple screens. After the replacement, I noticed the screen was not flush around the bezel. When I brought this up, the technician told me that my phone frame was bent and it's a common problem with this model (hard to argue against after bendgate, but my frame didn't appear bent). Later that night, I noticed inconsistent lighting throughout the screen and my typing accuracy was drastically reduced. Approximately three months later, I had another mishap and the screen broke again (this time much more easily than the original screen). I took the phone to the Apple Store and had it replaced for $109 plus tax. The difference in quality is AMAZING. I have fallen in love with my phone again. The screen meets the bezel perfectly all around (so my frame was definitely not bent), the color and lighting consistency is beautiful, and the touch accuracy is incredible. I am so in love with the original design intent of this phone and cannot believe that it was so terribly tarnished by the garbage screen pushed by this mall kiosk technician. The pleasure I get from using my phone now has compelled me to write this review. Plus, this location charged $120 for the replacement!

Always great service....timely, honest and fair pricing. Would recommend for service on your tech!read more

Fast reasonable priced iPhone repair service. Fixed my cracked screen in less than an hour while I…read morewaited.

We want to thank Marco for all his help straightening out our bill! He was knowledgeable, kind and…read morevery professional- we will use him again at this location! Thanks Marco!

This store is exceptional: my appreciation to the manager for such a high level of professional…read moreservice/standards and store efficiency. The staff are personable, knowledgeable who respect your time; the store is spotless, non-cluttered and operates with surgical precision. My latest interaction was with Phillip Macdonald [Sales Consultant]. Phillip walked me and my family through what we considered very complicated series of issues prompted by a stolen iPhone. Phillip relieved our anxiety and walked us through the necessary steps to 'replace' the phone, deal with data retrieval and other security issues. Phillip and his team could have simply sold us a new phone, instead he worked through the Verizon system that allowed us to take advantage of Verizon promotions and Verizon Loyalty opportunities. Integrity, honor and character are valued qualities that make one successful -- Phillip possesses these qualities PLUS was a pleasure to interact with [personable with a great since of humor],

Buyer beware; we brought in a new iphone for a cracked glass repair. They didn't explain anything,…read morereplaced the glass, charged over $150, and only when the 'repair' was done and we had paid did they explain that the phone would no longer be waterproof and the magsafe charging would no longer work. Save the hassle, just go to the Apple store for the repair and your magsafe will still work and the phone will keep its waterproof rating.

Be very careful.... they don't give you real Apple batteries for Iphones yet they claim to. I was…read moregaurunteed that it was a real Apple battery and, even though my phone was just over a year old, I went ahead and let them replace my battery and screen. The guy got his fingerprints all over the new screen so he had to redo it While I was in the store... Then the worst happened. After i left the store, it kept flashing saying "foreign object/battery" basically warning me that it is not a authentic battery. 2 days later the phone died and when I went to Apple they said nothing they can do I must buy a new Iphone! I paid Techy/The Fix in the Walmart store in North Naples, $127.20 for this bogus battery, of which I requested a full refund. Especially as I had to buy a new Iponon for $655.08!! They never returned my phone calls, then I made a dispute with my credit card and Amex refunded me, however a week later Techy Estero (aka the Fix) charged me the amount again! They should have been happy I didn't go after them for the cost of my new Iphone aswell as the $127.20 they owe me for the bogus/fake battery! I am giving this company one more chance to refund me for what I paid them of $127.20 or I will go after them for the cost of the Iphone ($655.08)I had to buy... on top of the cost of their fake battery. Be very, very careful of this bad company!

I broke my phone screen in a trip and contacted Techy the day I returned. The owner/operator was…read moreresponsive and gave me a quote right away. I took my phone in the next day and he had it good as new in 25-30 minutes. The shop is located inside Walmart so I was able to get groceries while he worked. The repair was done quickly and with excellent quality and he even threw in a free tempered glass screen protector, which he installed for me. Highly recommend!

simple job replace rear screen on iPhone no problems The tech could have had a little better…read morepersonality, but I was only trying to get my phone fixed.

Have been a Cricket wireless customer for years and have been pleased overall. Problems arise…read morewhenever you try and get local service at the North Naples store. I gave it one more try today and left frustrated and mad at myself for wasting my time. There is absolutely no interest in providing any customer service. Avoid this location at all costs. Service at Coastland Mall kiosk is far better. Escalated this to corporate and felt they had complaints about this owner and location before.