I walked in because I needed some help setting up my phone (keep in mind , I am an AT&T customer)…read moreand the employee was very short and dry and gave me short answers not a pleasant experience. Unbelievable did not try to sell me any lines or programs or sales while I was there. I am an easy catch when it comes to that company could have made money right then and there if he did his job properly. In addition to him having head phones in the whole time while talking to me, and store was empty I was the only one in there. I walked out went to Xfinity gentleman was so nice said he'd beat any plan I have to earn my business and I could tell he was happy to be there and make money. Now I am no longer with AT&T and can happpy say I'm a Xfinity customer! Just like that.

I recently visited this AT&T location to get help for my 93-year-old father, and I cannot recommend…read morethem enough. We were assisted by Kris (Sales Rep) and Semaj (Manager), who both went above and beyond.They were incredibly patient, respectful, and took the time to resolve every single concern we had. It's rare to find such high-quality customer service, especially when it comes to helping seniors with technology. If you need help and want to be treated with care, ask for Kris or Semaj. Thank you both for making a potentially stressful situation so easy!

JASON- was absolutely incredible! He was so patient and knowledgable guiding my elderly…read moreparents to a great phone/plan! The process could not have gone any better! Thank you Jason!

Worked with Tommie at the 13800 Tamiami store today. He helped me buy a new I Phone. He was very…read morecompetent knowledgeable and anxious to help me. He is a great representative of the company. This store and Tommie will be my go-to choice in the future. Thanks for the help.

Always great service....timely, honest and fair pricing. Would recommend for service on your tech!read more

Fast reasonable priced iPhone repair service. Fixed my cracked screen in less than an hour while I…read morewaited.

Got a glass shield put on the phone to make it impact resistant. Knowledgable and friendly…read moreservice. Located at Flamingo Island Flea Market.

From the owner: Mobile accessories at up to 50% off retail. Power Mobile offers unbeatable prices for cell phone…read morecases, tablet cases, mobile accessories and tempered glass screen protectors. Power Mobile has you covered.

We want to thank Marco for all his help straightening out our bill! He was knowledgeable, kind and…read morevery professional- we will use him again at this location! Thanks Marco!

This store is exceptional: my appreciation to the manager for such a high level of professional…read moreservice/standards and store efficiency. The staff are personable, knowledgeable who respect your time; the store is spotless, non-cluttered and operates with surgical precision. My latest interaction was with Phillip Macdonald [Sales Consultant]. Phillip walked me and my family through what we considered very complicated series of issues prompted by a stolen iPhone. Phillip relieved our anxiety and walked us through the necessary steps to 'replace' the phone, deal with data retrieval and other security issues. Phillip and his team could have simply sold us a new phone, instead he worked through the Verizon system that allowed us to take advantage of Verizon promotions and Verizon Loyalty opportunities. Integrity, honor and character are valued qualities that make one successful -- Phillip possesses these qualities PLUS was a pleasure to interact with [personable with a great since of humor],

Always very helpful whenever I walk in the store whether I'm needing a screen protector replacement…read morefor free or if you're buying the Wi-Fi system. It doesn't matter which one they're still very helpful

Located on the worst parking lot in Naples, T-Moblie has an excellent store for cell phone needs…read more Mrs. K. and I noticed both of our iPhone 13s were misbehaving, so we dropped into the store to get two new phones. We chose two different models. Mrs. K wanted the phone with the best camera and a bigger screen. She chose the 16 Pro Max. I wanted a new phone, and the camera was not important to me. I shoot my pictures, which are important to me, with a DSLR. So, I chose the 16 with 256K of memory. I can instantly transfer my photos from the camera to the phone. Wow, I got that out of the way. The store is short-staffed, but we lucked out and were greeted by Victor, who helped us get the right phone model and the accessories we wanted and needed. The phones were not in stock but were ordered and delivered to the house. Victor gave us his phone number so we could set up an appointment to activate the phones. Victor failed to call us back twice. When he gave us his number, I was doubtful he would answer or call us back. Just too busy. So, we dropped into the store, and another associate put us together and spent the proper amount of time telling us what to do. Pricing is fair, service is good, not having the phones in stock was a bummer. Victor told us it would be 21 days before we recieved out phones. One came the next day the other came the following day. I am guessing it's corporate to overstate how long it will take to get the phones. Then, they exceed your expectations.

Connection issues with my cell phone brought me to this A T & T store. When I was in town a few…read moreweeks ago, I had absolutely no ability to receive voice calls at all and often was unable to connect to any network when I was not at my parents' house on their wifi. I even called A T & T customer service when I returned back home and got a partial refund on my cellular bill. I was advised to visit an A T & T store if the problem persisted the next time I was in the SW Florida area. Well, here I am, and the problems continued. I came in on a Monday and was promptly serviced by Halim. He suggested switching out my SIM card, which he did at no cost. I watched him scroll through a bunch of stuff on my screen and tap a bunch of buttons - woah! But twice he tried to get me to change my service plan. TWICE. Why? One of the lines I have on my current contract has the old grandfathered unlimited data plan; Halim told me TWICE that I really and truly didn't need that unlimited plan any more, even though the user of that line uses in excess of 10G a month. Gee, I thought I was here to fix my PHONE, not change my PLAN. Okay, we made a couple of test calls and my phone's working now. I even called home across the Gulf! Woopee! I leave. But I have to go back the next day. For I am constantly presented with messages that my voicemail password is incorrect and that I need to re-setup my voicemail. But it can't retrieve my greeting and it's failed. Then I'm given the "incorrect password" screen again. It won't connect to the internet at all. There's also no signal at all. When I do go back to the store, Halim is nowhere in sight. But I am checked in on a nifty iPad (akin to the Apple Store or the DPS where my name then goes up on a TV waiting screen) even though there are only 2 other people in this huge store. Once I'm finally tended to, it's discovered that the Cellular Data had been turned off on my phone. Huh? That's why I had no internet and I couldn't connect (iPhone 5's rely on cell data for voice). That's enabled at the store. When I get home, I discover that iMessages and SMS messaging have ALSO been disabled. What the heck did Halim do to my phone? Good grief. I doubt whether I would let anyone at this store ever touch my equipment again. I'll fix it all when I get back to Houston. I've been an A T & T customer for a LONG time and I've never had to go back to a store 2 days in a row to fix one of their employee's incompetence. And I SO resent the hard sell to change my plan while I'm not in my home city. Are you kidding?

The staff is very attentive and knowledgeable. I had a problem with my account and the manager…read morefigured it out when no one else could! I have stopped in here several times and they are always friendly and go out of their way to help you!

Substandard glass, which broke by itself after two weeks. Had to make claim with CC company as the…read more'warranty' they have is a warranty they do not honor. Avoid at all costs.

I had my iPhone 6 screen replaced there after it broke and the technician assured me that they use…read moregenuine Apple screens. After the replacement, I noticed the screen was not flush around the bezel. When I brought this up, the technician told me that my phone frame was bent and it's a common problem with this model (hard to argue against after bendgate, but my frame didn't appear bent). Later that night, I noticed inconsistent lighting throughout the screen and my typing accuracy was drastically reduced. Approximately three months later, I had another mishap and the screen broke again (this time much more easily than the original screen). I took the phone to the Apple Store and had it replaced for $109 plus tax. The difference in quality is AMAZING. I have fallen in love with my phone again. The screen meets the bezel perfectly all around (so my frame was definitely not bent), the color and lighting consistency is beautiful, and the touch accuracy is incredible. I am so in love with the original design intent of this phone and cannot believe that it was so terribly tarnished by the garbage screen pushed by this mall kiosk technician. The pleasure I get from using my phone now has compelled me to write this review. Plus, this location charged $120 for the replacement!