I was in before closing and the dark haired woman said she couldn't help me. she was with another…read morecustomer but told me she was unable to help due to her system being down. I responded so how are You able to help this customer. She said the system is down At 640. I would advise that they change the hours listed on the door and google as well. She refused service because she did not want to stay late. This is not the first instance this woman has been snooty. I will be contacting corporate and filing a formal complaint. I recommend you go elsewhere!!!!!!! Do not go here!!!!

Staff insulted my appearance, would have gotten better help and more information out of a brick wallread more

This T-mobile store is right next to Trader Joe's. It seems to cater to the retired crowd. Many of…read morethe advertisements in the store were showcasing deals and promotions for those 55 years of age and older. There were several customers in the store being helped by agents when we arrived, but someone quickly acknowledged us and added us to their computer system to hold our "place" in line while we waited. They had a cushion bench that we plopped down while we waited. Dominic T. helped us out. We headed over to his station. There was only one tall stool which my mom took. We had a unique problem, but Dominic helped us further along by getting us a sim card and finding out that my mom's current carrier only ports numbers once a day at 11 am Pacific time. Helpful information! I'll be so happy when my mom will be off the other carrier and able to use T-mobile.

If you just want to make a simple purchase, waiting for a person to break free is tedious. I…read morewanted to listen to their Beats Pill Bluetooth speaker. So while I was waiting, I managed to pair my phone to their display and listen to it. I ordered a Bose Bluetooth speaker from Amazon; its sound was awful. After I paired the speaker, I turned it up. To my amazement, I found that other customers did not share my love of Irish music. Heathens. I only had it loud for maybe 10 seconds. I honestly did not want to disturb anyone. But you gotta do what you gotta do. Once an agent got free, it was simple. I want to purchase this. And I did and walked out happy. But still wondering how you cannot like Irish music?

My iPad got locked and nothing suggested online worked. Luckily, the Apple store is an easy drive…read morefrom most parts of Naples. Sometimes the Apple stores are crowded, my recent trip was quick and after walking in, I was helped immediately. Marlon was very knowledgeable and my iPad was up and running in a few minutes. He also removed the broken screensaver, unfortunately the store doesn't sell iPad screensaver replacements, but that's an easy one. The store is large and has a variety of iPhones, iPads, and accessories. The staff is helpful and friendly and this store is in an accessible location right outside the mall. This trip didn't cost anything and my iPad is working as good as new. Apple stores are a favorite, I use their products and definitely recommend stopping by.

The Apple store in Naples is perfectly awful: unless you are here to buy product, you have no…read morepurchase! I was told my problem with my emails was a Google issue and that I should reach out to Google. And then I was shown the exit. In New York City, in the Prince St store, a wonderful team of people too an interest in the problem proceeds to solve it ! Not only did they solve the problem, they feel they should give me pointers on how to deal with the issue should it occur again. Shame on the Apple clueless team!

I broke my phone screen in a trip and contacted Techy the day I returned. The owner/operator was…read moreresponsive and gave me a quote right away. I took my phone in the next day and he had it good as new in 25-30 minutes. The shop is located inside Walmart so I was able to get groceries while he worked. The repair was done quickly and with excellent quality and he even threw in a free tempered glass screen protector, which he installed for me. Highly recommend!

simple job replace rear screen on iPhone no problems The tech could have had a little better…read morepersonality, but I was only trying to get my phone fixed.

On Feb. 12th, I showed up to Staples completely stressed out wanting to color copy a packet for a…read morepresentation I was doing on behalf of my husband and myself for a Variance Proposal. I saw a man behind the counter who looked like he was helping 4 different people at once along with changing out a printer cartridge...haha... This man was Judd. I noticed his calm demeanor and patience with people, especially some of the older clients who didn't have a clue on how to work the "SELF SERVE COPY MACHINES" When it was turn to be helped out, he listened to my request and went right to work noticing I didn't ask for 3-prong hole punching for the folders I was going to put them in, so he immediate suggested if he did them, it would save me time and be less stressful for me to do. I thanked him for the advice and did that as well. I did have a coupon so that helped with the price of the copies. The quality was GREAT. And, I loved how easy Judd made this experience for me. He is a great employee...they are lucky to have him! And...I will be back to have him help me with my next presentation for sure!!!

Staples did a wonderful job here at this location. My business cards came out just as hoped. The…read morecustomer care experience I received was outstanding! Julie gave me solutions I needed in order to complete the goals of the day with great economical solutions. Ray also came through and was extremely patient as I needed my cards immediately. When I got there a day late I was shocked yet grateful he didn't through them away. ( I was supposed to have picked them up within a couple hours and couldn't get there as planned. All communication from staff here are excellent. I know and trust that in the future I will be returning to this Staples soon. Thank you staff at this Staples location. I recommend this great employee team to anyone needing to get their business goals met.

I walked in because I needed some help setting up my phone (keep in mind , I am an AT&T customer)…read moreand the employee was very short and dry and gave me short answers not a pleasant experience. Unbelievable did not try to sell me any lines or programs or sales while I was there. I am an easy catch when it comes to that company could have made money right then and there if he did his job properly. In addition to him having head phones in the whole time while talking to me, and store was empty I was the only one in there. I walked out went to Xfinity gentleman was so nice said he'd beat any plan I have to earn my business and I could tell he was happy to be there and make money. Now I am no longer with AT&T and can happpy say I'm a Xfinity customer! Just like that.

I recently visited this AT&T location to get help for my 93-year-old father, and I cannot recommend…read morethem enough. We were assisted by Kris (Sales Rep) and Semaj (Manager), who both went above and beyond.They were incredibly patient, respectful, and took the time to resolve every single concern we had. It's rare to find such high-quality customer service, especially when it comes to helping seniors with technology. If you need help and want to be treated with care, ask for Kris or Semaj. Thank you both for making a potentially stressful situation so easy!

I was attended by Miker; he was extremely knowledgeable and quickly signed me up for the right plan…read moreto fit my lifestyle with the newest phone on the market. I had lots of questions and Miker had an answer for all of it, I would definitely recommend him to any current or potential Verizon customers.

Too expensive too expensive too expensive too expensive too expensive long waiting lines long…read morewaiting lines

Stopped in to get a part replaced. Was quoted $150 and told it had to be ordered. Did not receive a…read morecall when it came in. Checked in a couple weeks later and they told me to come in. Part fixed in 15 min while I waited. Charged $30, causing me to question why I was originally quoted $150. Seemed a little shady to me (employee hinted at feeling the same way of the other employee).

Rodney, the manager, can diagnose and repair anything even when you are told it's impossible. I've…read moreworked with him on 3 repairs and each time, it was completed promptly and perfectly. His team is thorough and so patient with walk ins.......We are so lucky to have him at this location in North Naples!