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    AT&T Store

    1.6 (9 reviews)
    Open 10:00 am - 8:00 pm
    Updated over 3 months ago

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    11 years ago

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    Michelle L.

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    T-Mobile

    T-Mobile

    4.2
    (5 reviews)
    1.9 mi

    Always very helpful whenever I walk in the store whether I'm needing a screen protector replacement…read morefor free or if you're buying the Wi-Fi system. It doesn't matter which one they're still very helpful

    Located on the worst parking lot in Naples, T-Moblie has an excellent store for cell phone needs…read more Mrs. K. and I noticed both of our iPhone 13s were misbehaving, so we dropped into the store to get two new phones. We chose two different models. Mrs. K wanted the phone with the best camera and a bigger screen. She chose the 16 Pro Max. I wanted a new phone, and the camera was not important to me. I shoot my pictures, which are important to me, with a DSLR. So, I chose the 16 with 256K of memory. I can instantly transfer my photos from the camera to the phone. Wow, I got that out of the way. The store is short-staffed, but we lucked out and were greeted by Victor, who helped us get the right phone model and the accessories we wanted and needed. The phones were not in stock but were ordered and delivered to the house. Victor gave us his phone number so we could set up an appointment to activate the phones. Victor failed to call us back twice. When he gave us his number, I was doubtful he would answer or call us back. Just too busy. So, we dropped into the store, and another associate put us together and spent the proper amount of time telling us what to do. Pricing is fair, service is good, not having the phones in stock was a bummer. Victor told us it would be 21 days before we recieved out phones. One came the next day the other came the following day. I am guessing it's corporate to overstate how long it will take to get the phones. Then, they exceed your expectations.

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    T-Mobile
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    The Fix - Walmart Naples

    The Fix - Walmart Naples

    1.0
    (2 reviews)
    3.9 mi

    Be very careful.... they don't give you real Apple batteries for Iphones yet they claim to. I was…read moregaurunteed that it was a real Apple battery and, even though my phone was just over a year old, I went ahead and let them replace my battery and screen. The guy got his fingerprints all over the new screen so he had to redo it While I was in the store... Then the worst happened. After i left the store, it kept flashing saying "foreign object/battery" basically warning me that it is not a authentic battery. 2 days later the phone died and when I went to Apple they said nothing they can do I must buy a new Iphone! I paid Techy/The Fix in the Walmart store in North Naples, $127.20 for this bogus battery, of which I requested a full refund. Especially as I had to buy a new Iponon for $655.08!! They never returned my phone calls, then I made a dispute with my credit card and Amex refunded me, however a week later Techy Estero (aka the Fix) charged me the amount again! They should have been happy I didn't go after them for the cost of my new Iphone aswell as the $127.20 they owe me for the bogus/fake battery! I am giving this company one more chance to refund me for what I paid them of $127.20 or I will go after them for the cost of the Iphone ($655.08)I had to buy... on top of the cost of their fake battery. Be very, very careful of this bad company!

    Buyer beware; we brought in a new iphone for a cracked glass repair. They didn't explain anything,…read morereplaced the glass, charged over $150, and only when the 'repair' was done and we had paid did they explain that the phone would no longer be waterproof and the magsafe charging would no longer work. Save the hassle, just go to the Apple store for the repair and your magsafe will still work and the phone will keep its waterproof rating.

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    The Fix - Walmart Naples
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    Apple Waterside Shops

    Apple Waterside Shops

    2.5
    (99 reviews)
    5.7 mi
    $$$

    I noticed my iPhone was having a display problem. In the center of the screen it was pixelating…read more I made an appointment for service. They have two security guards outside you present yourself to them and they assign a line for you to stand in. Mine was the service line. A tech came outside took my name and my description of myself. I then was directed to stand in another line. After a very brief wait I was waited on. We walked over to an empty table standing across from each other and I explained the problem she verified the problem then told me my options. The repair was to replace the whole display screen. I was under their service agreement so it was no charge. She told me it would be the next day it would be ready. She then excused herself and came back and said they can fix it today. Could I come back in an hour. I arrived back and was greeted and told to have a seat outside. A tech came out reviewed my repair and I requested they replace my screen protector which they did. Great screen protectors are not cheap but worth every penny.

    I visited the Apple Waterside Store today to purchase the new iPad Pro and explore upgrades to a…read moreMac Studio and Vision Pro. I was greeted promptly upon entering, but when I asked for assistance with the iPad and trade-in process, I was told a sales associate would help me shortly. After waiting 15 minutes, no one ever arrived. Several employees appeared unoccupied, yet no one stepped in to assist. When I asked about the Vision Pro demo, I was told to return at 6:30 despite the demo area being unused and the store relatively quiet. Ultimately, I left without making a purchase -- even though I had come ready to invest in multiple new Apple products. The lack of initiative and attentiveness from staff was disappointing, especially for a brand known for its customer experience. I guess it doesn't matter when the paycheck comes either way, but it's frustrating as a loyal customer to be ignored when ready to spend thousands.

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    AT&T Store - mobilephones - Updated July 2026

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