Scheduled an appointment in advance to get my parents switched from Android to Apple…read more Worked with Zaiden to do the number transfer and new service creation and adding the service to my account. Literally took no time at all. Even figured out a way to take my parents' old devices as trade-ins and got a bill credit etc. It literally made my parents' day to get their new devices and work with someone who took the time to explain everything and transfer all of their data from one phone to another. All in all we were in there for about 2 hours and from start to finish, it was one of the best experiences I've had in a phone store, ever and the same goes for my parents.

I'm sitting outside the store, in my vehicle, waiting it to open. Nobody is here, and calling the…read morestore gets me to someone who doesn't actually know what time the store is supposed to open.

I have been a loyal AT&T customer for nearly 30 years. After an experience at this location, I may…read moreno longer be one. I upgraded my phone and added another number to my plan. The customer service rep at the store said I could cancel the additional number without issue. I did end up cancelling the number and was billed an additional $700 for the phone that was an upgrade to my original number. I called AT&T customer service and was on hold for a while and eventually connected to a call center outside the US. The rep placed me on another home and was disconnected. I decided to return to this AT&T store to try and resolve the charges. The in-Store customer service rep pulled up my account after explaining my concerns. She went and brought over a "manager" who stated that his employee that added the line would never have set up the account the way she did and said " I need to backup my employee and there is nothing we will do to resolve YOUR issue". Horrible service and he did not care what I had to say. HIS employee was right and a 30 year AT&T customer was wrong. Another phone call to AT&T customer service quickly resolved the issue. I will never return to this location due to the arrogant "manager". AT&T, please remind your employees to be customer service oriented and actually TRY to help your long term customers. This experience has tested my patience, and loyalty to AT&T. I may be looking for a new provider in the future as a result of this "manager's" attitude.

Be wary of the business practices at this store. They make promises they won't keep and tend to…read morepush you towards phones and watches they have in stock.. I switched over to AT&T based upon the monthly quote they provided. It included 2 new iPhones and Apple watches. They tell you the first bill will be somewhat higher but, I was shocked when my quoted monthly bill of $240 came in at $423. I returned to the store and was told "don't worry, the next bill will be normal". Well, the 2nd bill was $308 and that was after I dropped their $50/month insurance. I again returned to the store and their manager, who seems to have a condescending attitude, explained that the credit they promised me for my trade in phones was not being honored. Needless to say, the discussion got heated and the manager finally said he would request a one time credit to cover the 3 years of higher costs. Bottom line, the credit they provided is short over $1,000 at covering their misrepresentation. If you must have AT&T I highly recommend you go to a different store. Better yet, check out the deals at Verizon, Team Mobile and other carriers.

This store of all the AT&T stores in the Nampa ID area has the poorest Google rating 2.6 , all the…read moreother stores have over 4 star rating. This AT&T Blk. Store Manager because I am White discriminated against me. I've been an AT&T customer for over 15 years, Because AT&T has had a complete change over in associates and manager the store now SUCKS. The new people are not Professionally dressed or attitude, courteous, and experienced In taking care of customer service issues. Because I refused to leave the store till I got service from an associate, this Blk. Store Mgr. called the NPD and accused me of trespassing. In years past I've never been treated like this from Associates Raul, Bella, Kathy, Whom are all gone Now. AT&T corporate it needs to clean house in this store ASAP.

I spent over a half hour on-line attempting to change my billing from my credit card to my debit…read morecard to maintain maintain my auto payment discount with no success, so decided to go to the nearest store and get help. After a short five minute wait and another ten minutes with a customer service representative everything was done and he even updated my plan based on my usage to help me save money. Should have gone here in the first place.

Went to AT&T store to set up my daughters phone. The person helping us was nice. It took him a long…read moretime to get customer support on the phone and was the only one working in the store! Felt badly for other customers having to wait. He was helpful and polite finally got it done!

Poor customer service on overseas call center, local store employee not any better. Sad. Customer…read morefor years and years, made plan change, got billed overcharged, no info after long wait for overseas rep. Called store, no help either. Very frustrating!!! Will be changing plans at some point, very sad...

I recently upgraded my very old iPhone to a new one at the Nampa store. The representative (Shae)…read morewho helped transfer everything over to the new phone was the epitome of patience. I'm not very tech savvy and would never have been able to do this myself. The process took over an hour probably due in at least my part for failing to keep my old phone properly updated. I was very thankful for her help and patience in getting my new phone properly set up.

Omg I am disgusted with the employees at this place and how it allows its employees to dress and…read morelack of hygiene... I am here not and there is a guy with long red/blonde hair wear long filthy clothes, a stained beanie, and smells like a mechanic shop... also on the table we are sitting at is his vape, out on the table for him to use this when he wants i guess... the last time I came in the person working looked very unprofessional too..

This is completely outrageous. The sales person with a longer hair I think he's a skinnier guy. He…read morehas shown us that your bill is going to be $55 a month if you move towards us. So that's what we did after that the bill changes to $94 a month and it includes like 6 to 7 hidden other chargers that we never even knew about. How is this fair to the community? I don't understand it. This is nothing but a scam. And you should avoid the store. I don't know how to explain my disappointment. And this guy would look in your eyes straight up and lie to you. On the other hand of Verizon has never done such thing to me. I am going to come to the store and speak to the manager and seek explanation.

I didn't remember the name but the braided red head made getting my friend a new phone so easy. She…read moregot a screen protector put on and a case and we were set to go. Everything got transferred simply. Once it was our turn we were in and out in no time.

Go to the store on Eagle Road. The person said he couldn't do anything and then when we went to the…read moreother location the representative explained it was because they don't make commission so their boss tells them to turn most people away. Franchise stores suck compared to corporate stores.

I went in to get the new iPhone. The sales rep I spoke to seemed nice at first. He didn't tell me…read morethat there were none in stock and that I would have to have it shipped out until we had already gone through the paperwork and I was about to pay. He then assured me that it would only be two days and I would have my new phone by Friday since Tuesday was New Year's Eve it is then I should have gone to a new store. It is now Saturday, I have no phone and an email I got last night says it didn't even ship out until the third and it won't even here until Monday or Tuesday. If you are reading this review PLEASE go to a different AT&T store!

I have never dealt with such incompetence and absolute no desire to help the customer. All I needed…read moreto do was activate a SIM card for a new phone since my phone was lost. Kaylon had absolutely no idea what to do when he got an error message scanning the sim card. I then called customer service who started by asking why didn't the employee call, talked to them for a while and then they gave us the number he should have called from the get go. Then he doesn't call it, I do and proceed to get it all figured out while kaylon just sat there and talked about going on lunch and a bunch of other stuff we didn't need to hear about like how he got a write up recently. Then after doing HIS job for like 30 minutes and getting it figured out he scanned the sim and proceeded to charge us $5 for doing his job.

Absolutely THE worst. Over the course of two weeks, we visited the store 3 separate times. Each…read moretime, NOTHING went right. Whenever Derrick would start with a transaction to upgrade a phone or add a line, their "system" would "glitch" or whatever other excuse and things would just fall out of whack. For starters the "no money down" after a soft inquiring was done on an existing line quickly changed to a $300 down payment. I figured this happened often and Derrick had anticipated this to happen because he has taken a photo on his phone prior to this "glitch" as proof that it said no lines down before the $300. Sketch. Then Derrick said that he would see if they could call support and get it overridden and he would have to call us back once we left the store. NEVER CALLED US. WE HAD TO CALL THEM. TWICE. and each time NO ONE CALLED US BACK. So after our third and FINAL visit, we actually walked out of the store. We had enough. They would get to the end of added a phone and the system would just kick them off. They even tried 4-5 different SIM cards because AFTER I would ask for updates, they said none of the cards were working. It was just all around a big headache and to be honest a terrible experience and I do not recommend this location to anyone.

I am writing this about AT&T Store 8279w on Franklin in Boise. i just moved to Boise and could not…read morefind my power cord for my internet. Jorge was extremely helpful and kind. I truly appreciated his help and patience with my lack of technology knowledge. I would hesitate to refer anyone to him and this store location. Thank you Jorge .

Expert and decent staff. They may not look like skillful-techie-phone-folk at first glance but…read morethey are without a doubt. The manager extremely so. First visit: Needed to extend the ringtone length for family members that needed more time to answer calls. Researched it and knew the basics, but it was too difficult for me to execute. They did the research and executed it perfectly. I thanked them and promptly forgot my wallet. They kept it safe until I came back for it and were very kind. Second visit: Phone shopping. Super helpful. Super patient. Helped me get the best model for my needs at a decent price point. I'm an Apple person but listening to them talk it was clear they have intensive experience with the Android side as well. Best AT&T store in the valley. Not sure why but they also seem to be one of the least busy. Does not get any better than that.

Having a safe that is unable to be unlocked by a manager is insane. Having to sit and wait for 20…read moreminutes while employees do nothing but waiting on a safe timer to unlock. Business is wasting hours of both employee and customer time. A better system needs to be implemented.

Allen was super helpful and friendly! Great customer service. My son and I went in to switch over a…read morephone and he was able to help us right away! Thank you!