Hello, I am writing about my experience, and my Fiancé's…read moreexperience at the Meridian, Idaho Store located at: 3223 E Louise Drive, Meridian, ID 83642 I have to say, admittedly, whenever I go into either it's that experience I have and commitment to excellence I provided, I gauge the esthetics, interactions, service. Customers do too but my position is different. This is the first time I had an experience in the industry so good I felt compelled to write about it! I have to honestly say, your store and staff by far are the BEST I have ever seen in the industry, direct or indirect, including the ones I managed. Kind of humbling really and made me relax, I knew I was in good hands. I came into the store, it was beautiful, well kept, I was greeted promptly by Adrian, and right away I knew we were in good hands. Positive attitude, he listened to what I wanted, an upgrade, asked good probing questions, and went to work, to find the best deal for my money and the needs I expressed. While talking he also probed for unexpressed needs but not pushing them. He found a deal for an awesome phone that had everything I wanted. After he nicely, not pushy, while maintaining a positive attitude and being super friendly, he presented a Galaxy Watch 4. I have resisted getting a smart watch since their invention, but he talked, not pushy, about the needs I had and how they complimented the watch and more I could do. Plus, there was a deal for it with my phone, and the fee for the line was good. Sold, and I felt happy about it, I trusted Adrian it was the right choice. During our interaction he also talked to my Fiancé', got to know her as well as me, and probed for her needs, and unexpressed needs, not pushy. So then he asked is there anything he could do for her. Now that she had seen the power of my watch, she inquired about an Applewatch and was like me, resisting to get one since their inception. My Fiancé' is a strong and intelligent woman so I left the interaction to them, I'd only chime in if she asked. He followed his same model and my Fiancé' like me, realized from Adrian's knowledge and care it would be great for her life. She got one and was happy. Adrian was great, activated all devices, transferred my data, connected both watches, then said he was glad to help us in using them. I was good on the Phone but the watches were knew. He showed us everything, even helped and taught us to perform additional tasks, answered every question and we were good to go. At the end he was great, went over all the things we did and asked if we had any more questions, we didn't, he showed us alll we needed to know! All this is less than an hour! He had also expressed the value of our time. The most important part of our interaction was he said if we ever needed help with anything, we are welcome to come back and he, and the store was there for us. Felt we were part of a family now and they all cared. Bottom line, WOW. I have never had such service that I was even remotely compelled to right about. Every representative in the Store: Adrian, Caleb, and Allen are awesome. I can only imagine every visit there you'll find the extra mile. But especially for Adrian,  I think he has it all, the best traits I have ever seen in the industry, and special thanks to him. Your company develops talent very well. I'd hope you would specifically recognize Adrian, he's a star. Thank you! P.S.  We love our watches!

This store was amazing purely because of Chris. He stayed an hour past closing to help my Nana…read moreswitch her phone plan. Not only that he is going to personally pick up a modem and set it up for her. He was so nice and helpful I would 100% go back just because of him. I would also like to shout out Jeanette because she was also incredibly kind for us being there so long after closing.

This store needs to learn to be observant of customers walking in. At least say hello!!! We signed…read morein as a walk in and NO-ONE even said hello or someone will be with you shortly. This is even after we signed in for a walk in. They even looked at us with an IPad in their hands and just kept walking and speaking to customers that came in after us! There is a reason your rating is so low! DO NOT RECOMMEND THIS STORE AT ALL.

I came into your location three weeks ago to buy a new charger for my iPhone. Your sales girl said…read moreI was due for a free iPhone that was on special. She said that the new one came with a charger. So she took my old one. She said the phone was not in stock but would order me one and would email me as soon as it came in. Three weeks now I have not heard from anyone and I still do not have my charger or the new iPhone. I am not happy.

Easy understandable explanations of laptop issues and what s needed for repairs. Well fine with…read moreprofessionalism.

I would give you ten stars!!! Wonderful service! I dropped…read moremy phone, and the top half of the screen stopped working. I contacted several stores, and iFiandRepair had the most competitive prices. But it did not stop there; they were ready to fix my phone the same day within one hour! When I came to the store, they did not have the original screen; however, they changed my screen to the refurbished one until they got the shipping with the right screen I needed. And then, FREE of charge, they replaced the refurbished to the new screen. This store is fantastic, and I will use it again if needed. I strongly recommend using their services! They made me feel like my phone problem matters, and they want to serve me. Thank you, Jason, for your outstanding service!!!

I needed a screen replacement on my Galaxy 23 Ultra. I was using it for a trade on and the owner…read moreordered the glass amd replaced it the next day in just a couple of hours. Also the price was less than half what others wanted for the repai and it was a pleasure doing business with him. Thank you

They fixed my iPhone that Apple said had irreversible hardware damage simple battery issueread more

The guy at the counter was super nice and helpful. Got the phone cover that I need for my wireless…read moretruck charger.

I dropped in to have my iPhone repaired. First, the quote they gave me I found to be pretty…read morereasonable. It was a charging issues and was going to be more complicated than a screen repair. However, the woman working behind the counter took my phone and cleaned out the charging port. Well for the price of $0 she got me squared away! Gotta love working with an honest company. I will definitely be back when I do need an actual repair. Thanks again for the help!

Brandon was terrific. He opened early for us and was able to replace my daughter's screen in less…read morethan an hour. He replaced both of our screen protectors for a great price. I can't recommend this place more.

I would recommend this business to anyone, they are quick, professional and honest. thank you for…read morefixing my old iPhone, and also for all your recommendations

Was dreading updating my iPhone and assumed it would be a major lift. I'd been avoiding it for over…read more5 years. But since my phone would be at 40% battery after 15 minutes, it was time. The sales associate was great, extremely helpful and no judge mental and made the process super easy. They had a new 14 in stock and he was willing to swap out accessories that I didn't need. The transfer was going to take an hour and a half, so he had me leave and being both phones while transferring and return the old phone for credit later in the week. Thanks for making what I thought would be a dreaded process super easy

Horrible service. No greet upon arrival sat there for about 30 minutes not even a single word was…read moresaid to us and this is about the third Verizon store we entered. The service always sucks in these stores, but this time it was even more so to make me actually want to post. I'm so glad I don't ever have to go to the stores if I did I would immediately deactivate my account might be time to go to AT&T

Scheduled an appointment in advance to get my parents switched from Android to Apple…read more Worked with Zaiden to do the number transfer and new service creation and adding the service to my account. Literally took no time at all. Even figured out a way to take my parents' old devices as trade-ins and got a bill credit etc. It literally made my parents' day to get their new devices and work with someone who took the time to explain everything and transfer all of their data from one phone to another. All in all we were in there for about 2 hours and from start to finish, it was one of the best experiences I've had in a phone store, ever and the same goes for my parents.

I'm sitting outside the store, in my vehicle, waiting it to open. Nobody is here, and calling the…read morestore gets me to someone who doesn't actually know what time the store is supposed to open.

My wife and I went into this store to purchase two iPhone 6's as early Christmas presents to each…read moreother. We were greeted in a very cordial way, which is why I gave them 1 star. The reason I didn't give them more stars is the fact that they have been unhelpful when I had issues, issues that were caused by Paul when he 'attempted' to set my phone up and also they don't have their own power cords or USB cables. My wife had to order her phone and my phone was in stock, so I stayed and had them attempt to set up my phone. I want to say that the process took over 2 hours (when my wifes phone arrived, I did the whole process myself at home and did it in less than an hour!), which I thought these guys would be the experts on setting up a new iPhone. In addition to not having the knowledge to do the job right, they took my power cable. Now, I suppose that I should have asked before I left, but in retrospect, 'why were they using my cable to begin with?'; needless to say, they failed to give me my power cord. I called that same day and asked for them to mail it to me. Paul the manager said that he would. After 3 days went by I called to ask Paul why I hadn't received my cord yet. His response was that he forgot and that he would mail it out that day. It is now almost a full week and I have yet to receive my cord. I just want people to be aware that if they use that store, keep the salespeople on task, and make them use their own equipment, after all, they are an apple retailer, they should have their own cords and shouldn't need to borrow yours, right?!

Fabio did a really good job with this customer service today and helped me out with my upgrade and…read moretransfer my phone really quick great customer service

Refused a customer to pay their bill in store. Told me I had to do it through the T-Life app. If my…read morebusiness is an inconvenience then why are you working for the company?