Fabio did a really good job with this customer service today and helped me out with my upgrade and transfer my phone really quick great customer service read more

We paid a phone off. To give to my father. Who with a different company. The told us it unlock. But the are blocking it from being used with another company. Now my 90 yrs. Dad been with out a phone for days. Because of this company. They suck. As soon as I can I'm leaving this company. Internet sucks too. read more

Refused a customer to pay their bill in store. Told me I had to do it through the T-Life app. If my business is an inconvenience then why are you working for the company? read more

David at the front desk helped my sister and I so much! He went above and beyond, thank you so much for your incredible customer service David! read more

T-Mobile Authorized Retailer - Mobile Phones Near Me - Meridian, Idaho

It's always a good idea to have "people" who are in professions vital to your business and/or livelihood. Delani at this Tmobile location is that very person for me and my beautiful wife. My beautiful wife and I rolled in late one night after getting half set up with Tmobile at Costco, as they could not order my wife's new phone, but a Tmobile store could. Apparently this sort of situation is a common thing that Costco sends over to This Tmobile location. But that didn't stop Delani from jumping right in to sort out the mess and get us properly set up. Delani was friendly, knowledgeable, professional, and had us totally sorted out before we left. Our new iPhone arrived today and we will be bringing it in to Delani for the data transfer. I'm pleased with the switch in cellular plans, and I'm very pleased that we have Delani as our "person"......cheers!! read more

Beware! Avoid this store and go to a different one as employees at this store have unethical behavior. The manager with his team at this particular T-Mobile store is over promising by lowering quotes at times of switching plans. In reality I received higher bills than promised by David, a manager at this store. After multiple times of coming back and trying to resolve this issue, David and his team were constantly avoiding me for several months. His team was promising to help me out but then never called me back as promised neither helped. It was very unprofessional. Employees like these ruining a name of the company that I trusted for many years. Now I am planning to either reach out to a corporate office and or just switch my provider to a new one. read more

UPDATED: I went into the store this evening so they could setup the phone I ordered through them per Samantha. When I ordered the phone, she told me she would include a charging block for free. I went back and Samantha wasn't there but the retail manager Carter/Carson was. I updated him on the situation and he told me "Nothing in life is free." LOL - ummm okay. Well, I know cell phone stores do accessory bundles and promos all the time and Michael was also there validating that Samantha was going to throw in a charging block. Carson/Carter went to the back to his computer and printed out a receipt that showed she was going to charge me for that. My theory is that he just edited that receipt to show that because Samantha was so sweet and genuine and I trust that she was going to follow through on what she said. I later found out the charging blocks are only like $20 so I just don't understand why a manager would be so rude and condescending about it. I can only assume he is so miserable in his life that he shares that misery with others. I told him I would take my business elsewhere and headed to the corporate store on Eagle rd by Trader Joe's. They were super nice and helpful. They said they get a lot of complaints from "third party sellers" so moral of the story Is just go into the corporate store. Oh...and, Carson/Carter left my phone in SOS mode on purpose just to be rude. The corporate guys were able to easily fix it but how petty can you be??? Avoid this place like the plague! Trust me! read more

On July 31, 2023, I went into this store on Linder Rd & Chinden Blvd 6233 N Linder Rd Ste 110, Eagle ID 83646 to get help after dropping my cell phone. I have service with T-Mobile, but couldn't call for help. I had used my computer to notify T-Mobile, however, it wanted a code, which would come to my (broken) cell phone, but couldn't retrieve it due to it wouldn't come on. (It was fully charged) I used the online help, and the actualy person, "Chris," that the autobot finally got me to, kept asking me to login to my account. No matter how many times I told him that I couldn't, because my phone wouldn't even turn on! That's when, after six times of telling Chris this, I decided to go into a store. When I got to the store, there were two other women in the store, making me third in line. It's a very small store. I walked around looking at phones to await my turn. After 20 minutes, the woman in front of me was about to leave. There was a man and a woman in the stock room the entire time, which I thought, they should come out and help out front, but they never did. I know this because I was closer to the back of the store (where the counter to check out is) and one of the clerks came out and went around me and started straightening something on the displays, then went back to the stock room. I could hear a woman inaudibly speaking to the man. Next, a man/customer, comes into the store and walks right up behind the woman that was ahead of me, with me being next. After the T-Mobile woman, short and plump, with dark hair, announced, "Thank you, have a nice day," I walked up to the left side of the counter, thinking it was my turn. The clerk asked me; "How can I help you?" I told her that I'd dropped my phone and that it had not only broken my screen, but that the phone had popped out of it's plastic case and my NOTE 20 Samsung would not turn on. She asked if it needed a charge, and I told her no, it was fully charged. She plugged it into the wall anyway, then said; "Wow, yeah, it's broken." Now, she knew that I was in line behind the last woman, because when I had come into the store, the older woman was sitting on a bench against the wall. I didn't know if she was with the other woman, so I asked her, "Have you already been helped?" Which she said; "No, not yet." After about 10 minutes, I decided to look at the phones in the store. I might need to get one, which, in the end, I did have to replace. Now, back to the clerk. she sets my phone down on the counter, and asks the man that is in line behind me, (that had come in after 20 minutes; "Can I help you, sir?" He walks up to the counter and begins to tell her about wanting to put his sons number on his phone and vice versa. I couldn't believe the rudeness. She knew that I was in the store, and had even acknowledged me before hand when I came into the store. I've never met the clerk before, and it was my first time ever in this store. We just moved here from Texas in June 2023. I gave her no reason to be rude to me. I picked up my phone from the counter and went over to another T-Mobile store, 7 miles away. The woman never even said a word as I left to explain her reasoning for taking the man, who, also knew that I was in there before him. And what about the man and woman who kept to the back of the store? It wasn't lunchtime! I say avoid this place. IF there was a Manager in the store, he sucks. read more

T-MOBILE is by far the best cell-phone provider. They offer full 5-G cell-phone coverage. Verizon claims to offer 5-G and had Verizon when I worked in the mountains of Idaho and had to borrow others phone. They were using T-MOBILE. 5 stars read more

The assistant manager at the Linder and Chinden location is completely dishonest. He refuses to give his employer ID number, or his managers #. He lied to us regarding the products and services we would receive, failed to follow-up when promising to do so, and drug his feet on an exchange to make sure that nothing could be done. Worst costumer service I have ever received. read more

David was wonderful to work with. We were changing from Verizon and it required multiple calls to complete and he went above and beyond to help get multiple phones changed, in a very complicated process. Verizon made it difficult, but he continued to work through the steps and helped us get it done! read more

I went into the store tonight with the intention of upgrading two phones. Samantha was the employee to "help" me. We discussed two different options for what I was looking to do. At first I mentioned getting two new phones. One for myself and one for my son. After my son stated he did not want a new phone but my current phone, the discussion turned to just me getting a new phone. The discussion I had with Samantha was that I wanted to order a new phone, and I wanted to give my current phone to my son. Samantha and I walked to the counter and she started inputting into the computer. I inserted my debit card and she handed me a receipt. I asked her how long until my new phone was delivered, and she said, "You wanted a new phone? I charged you to buy out your current phone." That was never discussed. So now I look at the receipt. I was charged $323.00 to buy out my old phone. When I told her I didn't want to buy my old phone as I was just going to transfer it to my son on the same account, her response to me was "Now you have more value in that phone." What? You charged me $323.00 and I left the store without accomplishing either of the tasks I wanted to complete. No apology, no offer to try and fix the issue she created. Nothing. I immediately came home and contacted Verizon for an appointment. After close to 20 years with Sprint, this was the final straw. read more