Used to always be upset because phone stuff always takes forever. Was finally explained to it is…read morebecause they have to keep up with all the security/hacker changes. Also learned that the best time to go to the stores is midday when best staffed. Christian was so very patient with me I am not up to date on how stuff works. Yes it took time but I also realize the Galaxy 7 watch is new to them also. GREAT JOB!

This T Mobile at 12th Ave. Rd in Nampa may be the worst T Mobile experience I've ever had. I went…read morethere for a simple screen saver change and ended up waiting a total of 6 hours over a period of 3 days. Not only that but the rep Sabrina ( who was very rude ) told me it was my fault because I didn't come in when they were less busy. When I ask her for my money back for the lame screen saver she flat out said no. I got home and called T-Mobile from my phone and they were apologetic and immediately refunded my money. I like T Mobile overall but I would say totally avoid this store and if you get Sabrina as a rep God help you. In the end I never got a replacement screen saver. NOT even an offer for one.

Easy understandable explanations of laptop issues and what s needed for repairs. Well fine with…read moreprofessionalism.

I would give you ten stars!!! Wonderful service! I dropped…read moremy phone, and the top half of the screen stopped working. I contacted several stores, and iFiandRepair had the most competitive prices. But it did not stop there; they were ready to fix my phone the same day within one hour! When I came to the store, they did not have the original screen; however, they changed my screen to the refurbished one until they got the shipping with the right screen I needed. And then, FREE of charge, they replaced the refurbished to the new screen. This store is fantastic, and I will use it again if needed. I strongly recommend using their services! They made me feel like my phone problem matters, and they want to serve me. Thank you, Jason, for your outstanding service!!!

Darrin, customer service rep., was friendly and understanding of my frustration, when I had to make…read more5 trips to their location, to get a battery replaced on my iPhone. Technician and part owner, Kenny, was non-apologetic and couldn't give a damn, that I was unhappy with his customer service skills. I will NEVER give this business another dime of my money, I guarantee it!

They guys in the store were really helpful when i went in thinking my camera glass was broken. The…read morestore was clean and the staff were friendly. I will be back when i need a cell repair or accessories.

I came in looking in asking for help and the guy working said to just buy a new phone. Little to no…read morehelp just wanted me to buy a new phone when all I needed help with was a software reset.

Excellent service. Both Mikinzi (hope I spelled that right) and Kat were very helpful 2 days in a…read morerow. Kat stayed with my issue of activating two BYOD iPads and changing account features for a really long time (due to Verizon system complexity) with patience! I recommend this place for their service. The accessories are super over-priced but I suppose that's where they make their money. 5 stars for excellent staff service 3 stars for price gouging on a quite extensive selection of mobile accessories.

Not good at all. I'm still not sure what was going on there but it was pretty sketchy. I felt…read morelike the guy must've been inebriated......he kept asking me the same question over and over....I kept telling him, yes, that's what I want. He asked me again in a different way, i told him yes, so what do I need to do. Then he said i should go to BestBuy. I said ok. Then he said I'd have to come back next week because their machines have been down for days and wanted me to pay him in cash. Meanwhile his buddy at the counter is laughing.....I told him I'd just come back. So he repeats that to me like 3 or 4 times. During this exchange of water that was, he would also just stare at me.... I honestly have no idea what was going on there but it definitely wasnt professional business....I wont ever go back there.

I would have given 4 stars because in the past the customer service has been good at this location,…read moreone time over and above. Today however, some guy named oscar was horrible. I'd been with metro PCS since they opened up the first US metro pcs store in vancouver washington back in the 2000's owned by veterans. Best service ever, and the best prices, best phones, now they s**k. My phone had died and I wanted just a basic phone, and Oscar asks if I want to keep same number, and I said yeah, of course, I've had it for 15 years, then he tells me it will cost alot more to keep my number if I want a new phone, no discounts. So I'm asking for what phones are just basic for making calls and he points to 300 something dollar phones, and I said theyve always done that ans said that's BS, it's federal law you can keep your number. He keeps arguing and says you can keep your same number but it's going to cost you. I looked at him like he's crazy and then he looks at his watch and says, if you don't like it you can go somewhere else, I don't care. So I said fine, Oscar, if that's how you treat a customer who has been with this store a year and metro pcs for 15, and you don't want my money, fine, bye. Pretty sh**tty customer service. I went and bought another phone somewhere else, no charge to keep my number, better service same phones less money and no contract same price I had been paying and no charge to acctually pay my bill like metro pcs does, who is now owned by tmobile. Maybe that's the problem..

Worst place I've been too, they took my brothers phone to fix for water damage, it was supposed to…read morebe done in less then a week. It took three weeks and they didn't even fix it. It still wasn't working, they guy set it had trouble with a rebooting thing, they spent a week and a half to get one part installed (including shipping to their location) then he wanted us to pay a $25 labor fee when the phone wasn't even fixed. I got a full refund and all of the old parts back in the phone. If i could give back 0 stars I would.

I had dropped my iPhone in water. So immediately dried it with a towel, removed the case and put it…read morein rice immediately. After 24 hours it seemed to be working. Until I discovered I had no sounds. Then I discovered it was difficult to charge as well. I went to TMobil to see what their thoughts were and they told me to go to 360 to see if they could fix it. The guys there were very nice and understanding. They had me leave my phone for an hour. So I left and killed time at nearby Lowe's. Upon my return my phone was ready and working! I highly recommend. Thank you so very much!

This is the second time I have gone in this store for help with my phone. Each time they have gone…read moreabove and beyond to help me. I was at a previous store in caldwell that offered NO help. Thank you to the employees that care , this will be my first stop from now on.

Good service. Helpful guys. Got me taken care of and assist with setup. Came in and got a watch…read more Checked my plan for savings.

My boyfriend took his PlayStation in to get cooling put into it & we dropped it off at 11 am & we…read moregot it back at 5:55 ridiculous to wait all day for a simple fix wouldn't recommend, we also called at 3pm and they had said they haven't even touched it.

Taken my devices several times over the years, since before they moved to Nampa. Same great…read morerepairs, more convenient location for me. Cell phone screen repair, battery replacements, laptop screen repair, and more. So far, reasonably-priced and good work.

The customer service was friendly and helpful, but the lack of cleanliness in this storefront was…read moredisappointing. Dirt and debris all over the floor, dirty counters, etc. If such a small space isn't maintained well, it raises concerns about the overall quality of the work behind the scenes.

I just called the other day to find out a quote to get my (high end 8 year old) iPad battery…read morereplaced. They told me that bc it's an expensive repair, it's not worth replacing & advised for the price to just buy a newer iPad. Being honest like this, they don't make any $, & I greatly appreciate their honesty. A while back I got an iPhone battery replaced. Price was inexpensive & very adorable. I wanted an extended battery & this place specially ordered it for me upon my request, & they got it in really quickly too. It's a really good quality battery & I've had no issues. Customer service here is amazing.