Easy understandable explanations of laptop issues and what s needed for repairs. Well fine with…read moreprofessionalism.

I would give you ten stars!!! Wonderful service! I dropped…read moremy phone, and the top half of the screen stopped working. I contacted several stores, and iFiandRepair had the most competitive prices. But it did not stop there; they were ready to fix my phone the same day within one hour! When I came to the store, they did not have the original screen; however, they changed my screen to the refurbished one until they got the shipping with the right screen I needed. And then, FREE of charge, they replaced the refurbished to the new screen. This store is fantastic, and I will use it again if needed. I strongly recommend using their services! They made me feel like my phone problem matters, and they want to serve me. Thank you, Jason, for your outstanding service!!!

Fabio did a really good job with this customer service today and helped me out with my upgrade and…read moretransfer my phone really quick great customer service

Refused a customer to pay their bill in store. Told me I had to do it through the T-Life app. If my…read morebusiness is an inconvenience then why are you working for the company?

Having a safe that is unable to be unlocked by a manager is insane. Having to sit and wait for 20…read moreminutes while employees do nothing but waiting on a safe timer to unlock. Business is wasting hours of both employee and customer time. A better system needs to be implemented.

Allen was super helpful and friendly! Great customer service. My son and I went in to switch over a…read morephone and he was able to help us right away! Thank you!

This store needs to learn to be observant of customers walking in. At least say hello!!! We signed…read morein as a walk in and NO-ONE even said hello or someone will be with you shortly. This is even after we signed in for a walk in. They even looked at us with an IPad in their hands and just kept walking and speaking to customers that came in after us! There is a reason your rating is so low! DO NOT RECOMMEND THIS STORE AT ALL.

I came into your location three weeks ago to buy a new charger for my iPhone. Your sales girl said…read moreI was due for a free iPhone that was on special. She said that the new one came with a charger. So she took my old one. She said the phone was not in stock but would order me one and would email me as soon as it came in. Three weeks now I have not heard from anyone and I still do not have my charger or the new iPhone. I am not happy.

I don't normally post things like this, but this was scary and incredibly frustrating…read more Our golf cart uses SLIGC8AGM batteries. We went to Batteries Plus for help and were sold the WRONG battery -- not once, but twice -- by two different employees who both said it was a perfect match. Both times, when we got home and plugged it in, our entire house filled with a sulphur smell around midnight. The battery was burning hot. It could have easily started a fire. Today we spent $2,400 replacing all six batteries correctly... and we're now out almost $500 on the wrong ones they sold us. No refund. Just "sorry." I must say the associates today were AMAZING, it doesn't change the fact that my house could have burnt down but they were fabulous. This wasn't our mistake. It was dangerous, careless, and it's all in their system. I trusted the experts, and our home and safety were put at risk. I would hope that the team would, at a minimum offer a refund on the wrong batteries to us.

Noticed my battery was acting up and knew I possibly needed a new battery. A particular gentleman…read moreby the name of Dave helped me. He was very knowledgeable, very helpful and was not pushy at all. He offered to test my battery free of charge to make sure I needed a new battery. Most places would rather just charge me for a new replacement. Cudos to the staff at this location for the awesome customer service. I'll be shopping at batteries plus and this location for the foreseeable future.

We have been having issues with auto-pay online, so we walked into the store for help. Ethan…read morepleasantly greeted us with a smile and listened to our technical challenges. He was so very helpful and solved our problems thoroughly with such patience and kindness. My husband says hands down the best Verizon employee we have worked with yet. Thank you Ethan!

These people are incredibly helpful! There was only one person working and he gave us expectations…read moreon when he would be able to assist us. So we left and he texted us when he was available. When we returned he had everything set up. We were able to trade in our phones with ease. Felt welcomed and had a good experience.

I came in looking in asking for help and the guy working said to just buy a new phone. Little to no…read morehelp just wanted me to buy a new phone when all I needed help with was a software reset.

Excellent service. Both Mikinzi (hope I spelled that right) and Kat were very helpful 2 days in a…read morerow. Kat stayed with my issue of activating two BYOD iPads and changing account features for a really long time (due to Verizon system complexity) with patience! I recommend this place for their service. The accessories are super over-priced but I suppose that's where they make their money. 5 stars for excellent staff service 3 stars for price gouging on a quite extensive selection of mobile accessories.

I have been a loyal AT&T customer for nearly 30 years. After an experience at this location, I may…read moreno longer be one. I upgraded my phone and added another number to my plan. The customer service rep at the store said I could cancel the additional number without issue. I did end up cancelling the number and was billed an additional $700 for the phone that was an upgrade to my original number. I called AT&T customer service and was on hold for a while and eventually connected to a call center outside the US. The rep placed me on another home and was disconnected. I decided to return to this AT&T store to try and resolve the charges. The in-Store customer service rep pulled up my account after explaining my concerns. She went and brought over a "manager" who stated that his employee that added the line would never have set up the account the way she did and said " I need to backup my employee and there is nothing we will do to resolve YOUR issue". Horrible service and he did not care what I had to say. HIS employee was right and a 30 year AT&T customer was wrong. Another phone call to AT&T customer service quickly resolved the issue. I will never return to this location due to the arrogant "manager". AT&T, please remind your employees to be customer service oriented and actually TRY to help your long term customers. This experience has tested my patience, and loyalty to AT&T. I may be looking for a new provider in the future as a result of this "manager's" attitude.

Be wary of the business practices at this store. They make promises they won't keep and tend to…read morepush you towards phones and watches they have in stock.. I switched over to AT&T based upon the monthly quote they provided. It included 2 new iPhones and Apple watches. They tell you the first bill will be somewhat higher but, I was shocked when my quoted monthly bill of $240 came in at $423. I returned to the store and was told "don't worry, the next bill will be normal". Well, the 2nd bill was $308 and that was after I dropped their $50/month insurance. I again returned to the store and their manager, who seems to have a condescending attitude, explained that the credit they promised me for my trade in phones was not being honored. Needless to say, the discussion got heated and the manager finally said he would request a one time credit to cover the 3 years of higher costs. Bottom line, the credit they provided is short over $1,000 at covering their misrepresentation. If you must have AT&T I highly recommend you go to a different store. Better yet, check out the deals at Verizon, Team Mobile and other carriers.