I bought my daughter a new Apple Watch had nothing but issues dealing with Customer Service over…read morethe phone from corporate AT&T. I walked into this authorized service provider and Josh helped me took us about an hour and a half to get through it. He was amazing without his help. I probably would've had a mental breakdown. This guy is amazing hands-down if you ever need to purchase a new cell phone, you need to come see Josh.

Scheduled an appointment in advance to get my parents switched from Android to Apple…read more Worked with Zaiden to do the number transfer and new service creation and adding the service to my account. Literally took no time at all. Even figured out a way to take my parents' old devices as trade-ins and got a bill credit etc. It literally made my parents' day to get their new devices and work with someone who took the time to explain everything and transfer all of their data from one phone to another. All in all we were in there for about 2 hours and from start to finish, it was one of the best experiences I've had in a phone store, ever and the same goes for my parents.

Easy understandable explanations of laptop issues and what s needed for repairs. Well fine with…read moreprofessionalism.

I would give you ten stars!!! Wonderful service! I dropped…read moremy phone, and the top half of the screen stopped working. I contacted several stores, and iFiandRepair had the most competitive prices. But it did not stop there; they were ready to fix my phone the same day within one hour! When I came to the store, they did not have the original screen; however, they changed my screen to the refurbished one until they got the shipping with the right screen I needed. And then, FREE of charge, they replaced the refurbished to the new screen. This store is fantastic, and I will use it again if needed. I strongly recommend using their services! They made me feel like my phone problem matters, and they want to serve me. Thank you, Jason, for your outstanding service!!!

Fabio did a really good job with this customer service today and helped me out with my upgrade and…read moretransfer my phone really quick great customer service

We paid a phone off. To give to my father. Who with a different company. The told us it unlock. But…read morethe are blocking it from being used with another company. Now my 90 yrs. Dad been with out a phone for days. Because of this company. They suck. As soon as I can I'm leaving this company. Internet sucks too.

This store needs to learn to be observant of customers walking in. At least say hello!!! We signed…read morein as a walk in and NO-ONE even said hello or someone will be with you shortly. This is even after we signed in for a walk in. They even looked at us with an IPad in their hands and just kept walking and speaking to customers that came in after us! There is a reason your rating is so low! DO NOT RECOMMEND THIS STORE AT ALL.

I came into your location three weeks ago to buy a new charger for my iPhone. Your sales girl said…read moreI was due for a free iPhone that was on special. She said that the new one came with a charger. So she took my old one. She said the phone was not in stock but would order me one and would email me as soon as it came in. Three weeks now I have not heard from anyone and I still do not have my charger or the new iPhone. I am not happy.

I don't normally post things like this, but this was scary and incredibly frustrating…read more Our golf cart uses SLIGC8AGM batteries. We went to Batteries Plus for help and were sold the WRONG battery -- not once, but twice -- by two different employees who both said it was a perfect match. Both times, when we got home and plugged it in, our entire house filled with a sulphur smell around midnight. The battery was burning hot. It could have easily started a fire. Today we spent $2,400 replacing all six batteries correctly... and we're now out almost $500 on the wrong ones they sold us. No refund. Just "sorry." I must say the associates today were AMAZING, it doesn't change the fact that my house could have burnt down but they were fabulous. This wasn't our mistake. It was dangerous, careless, and it's all in their system. I trusted the experts, and our home and safety were put at risk. I would hope that the team would, at a minimum offer a refund on the wrong batteries to us.

Noticed my battery was acting up and knew I possibly needed a new battery. A particular gentleman…read moreby the name of Dave helped me. He was very knowledgeable, very helpful and was not pushy at all. He offered to test my battery free of charge to make sure I needed a new battery. Most places would rather just charge me for a new replacement. Cudos to the staff at this location for the awesome customer service. I'll be shopping at batteries plus and this location for the foreseeable future.

We have been having issues with auto-pay online, so we walked into the store for help. Ethan…read morepleasantly greeted us with a smile and listened to our technical challenges. He was so very helpful and solved our problems thoroughly with such patience and kindness. My husband says hands down the best Verizon employee we have worked with yet. Thank you Ethan!

These people are incredibly helpful! There was only one person working and he gave us expectations…read moreon when he would be able to assist us. So we left and he texted us when he was available. When we returned he had everything set up. We were able to trade in our phones with ease. Felt welcomed and had a good experience.

I came in looking in asking for help and the guy working said to just buy a new phone. Little to no…read morehelp just wanted me to buy a new phone when all I needed help with was a software reset.

Excellent service. Both Mikinzi (hope I spelled that right) and Kat were very helpful 2 days in a…read morerow. Kat stayed with my issue of activating two BYOD iPads and changing account features for a really long time (due to Verizon system complexity) with patience! I recommend this place for their service. The accessories are super over-priced but I suppose that's where they make their money. 5 stars for excellent staff service 3 stars for price gouging on a quite extensive selection of mobile accessories.

was told my trade in would be worth 1 amount and I'd have 30 days to trade it in but that was wrong…read moreI got way less because I should've traded it at that moment for that amount the assistant manager didn't listen to me 6/20/26 But today I was heard and fixed what was said

I have been a loyal AT&T customer for nearly 30 years. After an experience at this location, I may…read moreno longer be one. I upgraded my phone and added another number to my plan. The customer service rep at the store said I could cancel the additional number without issue. I did end up cancelling the number and was billed an additional $700 for the phone that was an upgrade to my original number. I called AT&T customer service and was on hold for a while and eventually connected to a call center outside the US. The rep placed me on another home and was disconnected. I decided to return to this AT&T store to try and resolve the charges. The in-Store customer service rep pulled up my account after explaining my concerns. She went and brought over a "manager" who stated that his employee that added the line would never have set up the account the way she did and said " I need to backup my employee and there is nothing we will do to resolve YOUR issue". Horrible service and he did not care what I had to say. HIS employee was right and a 30 year AT&T customer was wrong. Another phone call to AT&T customer service quickly resolved the issue. I will never return to this location due to the arrogant "manager". AT&T, please remind your employees to be customer service oriented and actually TRY to help your long term customers. This experience has tested my patience, and loyalty to AT&T. I may be looking for a new provider in the future as a result of this "manager's" attitude.