Scammers. I bought a $30 iphone case and the sides fell off the next day. Next time I'm just going…read moreto Amazon...

I went in and got my back glass replaced only to find out that they are using counterfeit parts to…read morereplace which is illegal, they screwed up my phone. My iPhone is always overheating, battery won't hold charge. Went back to resolve this issue and they told me to "F&$k Off". You guys will hear from the better business bureau.

Do not go to this store if you want things done right. I tried upgrading today, went without a…read morephone for 4hours so the transfer of service was done properly. They gave me my new phone and rushed me out bc they were near closing. My appointment as at 3pm, they were rushing me out at 6:30 and assured me that my phone transfer was complete. Drove home, no service. Had to drive somewhere with internet to talk to an agent through My Verizon only to be told after another hour and a half this transfer needs to be done in store. So now I have to go in tmw and take a day off to get my phone up and running like normal. I have to take money out of my own pocket to take an extra day off to finish an ordeal that this store was incompetent to complete in a 4 hr window. Pathetic. Don't waste your time here. Just do everything online if you can. I thought I'd be saving time bc I didn't have to mail in my old device blah blah blah. Did not save any steps. I wasted my only day off, have to drive back tmw morning, take time off work, lose out on money before going on a trip and pray it won't take another 4 hrs hours to lead nowhere. Depending on how tmw goes and based on how things went today, I'll most likely have to change service to a new provider. It shouldn't this complicated.

José Garcia. This gentleman went so far above and beyond I don't have the words to thank him. Name…read moretag says asst. manager. I had a unique situation that was somewhat complicated and wouldn't be a sale or revenue for the store, and yet he took the time to walk me through it with corporate, left me with HIS phone while I talked to corporate. Again, great service without making any profit from it!!!!!! We have always been team Verizon and it's people like him that are the reason.

Yusuf was great! I needed my back replaced on my iPhone 16 as it was completely shattered. He got…read moreme in quick and had it fixed in a jiffy. It looks brand new! Great service and great communication. Thank you Yusuf!

When my iPad died, he explained that I could buy a newer version for less than the cost of repair…read more The new iPad works fine and I appreciated his honesty and pleased I didn't waste my money fixing the outdated version.

I went in not knowing if I could afford a brand new iPhone out of pocket, and James the manager…read morehelped me with a super easy payment plan and I even got set up with a buy 2 phone accessories get one free. Phone stores are usually such a hassle but I 10/10 recommend my experience with them!

I usually am around really nice workers at this location but the person working tonight on 9/5 was…read moresuper rude. I walked in and she told me I should leave because she was helping another customer . I was so confused and asked what I did wrong and she told me I was a stupid white bitch and needed to leave. I am incredibly shocked. Please help

Easy understandable explanations of laptop issues and what s needed for repairs. Well fine with…read moreprofessionalism.

I would give you ten stars!!! Wonderful service! I dropped…read moremy phone, and the top half of the screen stopped working. I contacted several stores, and iFiandRepair had the most competitive prices. But it did not stop there; they were ready to fix my phone the same day within one hour! When I came to the store, they did not have the original screen; however, they changed my screen to the refurbished one until they got the shipping with the right screen I needed. And then, FREE of charge, they replaced the refurbished to the new screen. This store is fantastic, and I will use it again if needed. I strongly recommend using their services! They made me feel like my phone problem matters, and they want to serve me. Thank you, Jason, for your outstanding service!!!

I was on the instant ink program. I canceled in Dec 25. I knew the contract cartridge wouldn't…read morework so I bought a new one at Walmart. This one has the same message and won't work. This is the worse customer service inaginable. Cannot chat with an agent unless I am on some other contract. Phone system the same. I feel completely ripped-off and there is no help available.

I enrolled in their instant ink program where they advertise you can cancel or pause the program…read moreanytime. What they don't tell you is that if you cancel the subscription, they high jack your printer and you can't use it again until you buy ink to replace the ink from instant ink program. I paid $6.95 for a year with the program and never got ink because I rarely print, anymore. So, I canceled the subscription. Now, I can't print!! Bad biz practices and I will now NEVER use HP products again. HP, ya lost a customer because of your poor choices to hold hostage a printer!

My sister had the Best experience with Escher he spent hours helping my sister. I can't express…read morewhat a wonderful young man. Hayley his associate is pretty amazing too. Thank you for your patience with my sister.

Customer service was terrible at "Broadway Victra" store in my experience TWICE. They're only…read moreinterested in selling you more things; there is no 'service' in their customer service. Also, importantly, they are NOT a Verizon "company store." At this "Broadway Victra" location, the representative was rude, dismissive, and disrespectful, and both representatives that we ever worked with (2 different occasions) seemed shady--only interested in "selling" because, to quote the employee, he said "that's what I am paid to do" so keep this in mind if you are considering going here--apparently, 'service' is NOT part of their job. If we could give negative stars, it would be best. Unbelievable experience/so called "customer service."

Four stars for friendly service, but this is not an official Verizon store, so we had to drive to…read moreanother location to get the Verizon deal on my phone upgrade. Good to know for next time-

Absolutely 0 stars. This is not a Verizon store it is a third party retailer. I had to go there 5…read moretimes because they messed up my plan, didn't give me the correct promo, and I ended up paying several hundred dollars more for my new phone because of their employees. All 4 employees that I dealt with were extremely unprofessional and didn't do their job right, which is why I had to go there four days in a row. Even their manager didn't apply my promo right and I had to go to a corporate store to fix this. Their employees told me way too many things about their personal lives while delaying the job they were doing to sell me a phone just to talk. I will never go here again.