Jess was so wonderful! I loved how she explained everything and made my whole experience there easy breezy

Jess is the BEST OF THE BEST!!! She went over all of my options and made it super easy to understand. Walked out with all new everything for my entire family. And she was able to get me a better rate! Unbelievable. She is truly a gem. read more

Probably the worst cell phone company I've used compared to AT&T and T-Mobile. They're still trying to charge me $300 for a Wi-Fi box I returned the employees are awful and if you call to try to get someone on the phone, it's impossible. Don't waste your time or money. read more

The staff at the store were very friendly and helpful, especially Taylor who went above and beyond to assist us during our switch. Unfortunately, the overall experience with Verizon has been frustrating. We switched all of our phones from T-Mobile to Verizon in March and were told we'd receive an $800 credit per phone we returned, along with another promotional credit. We returned all phones within the first week, but as of July, we have not received any credits or reimbursement. Although we purchased the phones at a discounted rate, we were told that wouldn't affect the promotion. After calling Verizon multiple times, we were informed we should have received Visa gift cards and that the claim needed to be resubmitted. We did that, but we are still waiting months later with no resolution. The customer service at the store was great, but the follow-through on Verizon's end has been incredibly disappointing. I hope this gets resolved and that Verizon improves communication and consistency for future customers read more

Absolutely terrible, apathetic customer service. Not sure if their staff even have high school diplomas.....

John was a fantastic help today, he took the time to phone in our lost/stolen phone to Asurion(insurance) and it made the claims process super smooth! Thank You so much for the help! read more

Can NOT stand Verizon or this store. I was with Verizon for over 20 years. Switched to T-Mobile last year and have never been happier. Customer service is scammy at best and you can NEVER get a hold of a representative that lives in the same time zone or that is helpful. Their coverage may be better but I'll go where I am treated like an actual consumer. read more

Worked with parker a couple different times and he was so kind and helpful! Easy to work with and got me what we needed rather quickly and painless. read more

Aaron was outstanding. He was patient, informative, and knowledgeable. I have never had a better Verizon experience.

Aaron was the most helpful, patient, and knowledgeable Verizon employee I have ever encountered. His people skills are outstanding.

This is on behalf of my aunt that told me about her experiences. She had upgraded her phone recently and was told to purchase a wireless charger to save the battery from overcharging itself. The phone kept heating up and she kept returning to the store for help. They exchanged the charger, she tried other chargers and the phone kept overheating. After trying different chargers she didn't feel comfortable with the phone anymore and requested an exchange to another new device. Customer service told her she needs to take the phone to a repair location which Verizon would pay for. It's a new phone why would she need to take it to a repair location when it's within its return period. She went back to the store, this time DAN the manager came out from the back room almost yelling at her. Telling her "nothing is wrong with that phone!" She described a demeaning experience from DAN in front of the other customers and staff in the store. Being a retail GM myself I am absolutely disgusted by the way DAN treated my aunt, she's a calm low toned spoken person, there's no scenario that warrants a manager borderline yelling at a customer that is there for assistance. DAN needs to be retrained at minimum. I have encouraged my aunt to switch companies and cancel Verizon, she's been a long time customer and deserves so much better than Verizon and DAN the tiny man can provide. Absolutely disgusting Verizon. DAN do better! read more

Attempted to upgrade my phone at this location but was unable to tolerate the lack of professionalism and arrogance of Logan. I left without an upgrade and Logan proceeded to call my personal line repeatedly until I answered and asked him not to call me again. I managed my trade-in through a third party Verizon store on Meridian Road but returned to this store as it is a corporate store to relinquish the phone I was trading in. I asked to speak with a store manager and the employee pressed me for more info. There was another employee, Waylon, who was eavesdropping on the conversation and apparently entertained by the situation began laughing. The young men working in this store are disrespectful, condescending and arrogant. Since the store made it uncomfortable to provide feedback to the manager on duty, Yelp is my only option. Avoid this store. There is another corporate store on Eagle Road in Meridian. read more

Our first time at this location, and it's the first time in a LONG time we have had a great experience at a Verizon store. We were greeted immediately upon entry and sat on the comfy red benches until we were next in the queue. A short wait and friendly service from Daniel. They even had the color of the phone I wanted in stock! read more

Leaving a 3 only because Waylon is absolutely amazing. He is always the kindest, really lets you know he is there and communicates in a kind and calm manager. Whoever the guy is that everyone kept referring to as their "manager" needs so major people skills and maybe needs to not shout when talking to customers. He also is ok with letting customers leave when he "isn't confident" that what he did would solve the problem. Not the kind of manager I would want running my place of business. Thank you Waylon for always being so kind, your manager could learn a thing or two read more

When I went into the store to change from a family plan and purchase a new phone, I was told I needed to call Verizon because they couldn't change plans in-store. After starting a new plan, I went back into the store to purchase the phone, and the sales associate failed to tell me about all fees upfront. The cost of my phone plan differs from pricing I was told in-store at the time of purchase. I went back to question the difference in charges and the store is closed even though online the store is listed as open. Ugh. read more

I went to this store on Sunday 11.6.2022. The door greeter checked me in and a 30 Minute wait became an hour and fifteen minutes. Okay, no big deal except waiting for the new hire just hanging out with a customer and talking about non-related work items for 30 minutes. Once at the desk I ask for an iPhone Pro Max. They mention they are sold out. "Would have been nice if you put a sign up at the front door" Employees at this store are incompetent. Do not waste any time going here. read more

We just spent an hour working with the staff at this location. They were extremely helpful and knowledgeable. Would highly recommend.

The most unhelpful Verizon I have ever been to. I was told to go to this Verizon by customer service via a phone call since it's a corporate office and they would help better than the go wire less store. I was looking to upgrade/buy two phones and See what promo deals we had. The lady outside told me just to go on my app and see if I have a promo (which I clearly already know that's why I'm at the store.. to upgrade!) she told me they have an appointment in 3 weeks then the promo is over (really helpful). The only answer she had was to call tele services who I already have been on the phone with all last week. After today's experience I can say that the go wireless store helped me more than this one. I will not return to this store due to the poor customer service and unwillingness to help me buy 2 brand new phones. read more

wow! Unbelievable. This young chick obviously pretending to be a manager at this Verizon store was beyond awful. I go there with the full intent to become a new customer. It is hot outside. there is no shade, the sun is glaring down on me. I feel a bit I'll and since my airway is now slightly hampered due to the Mandatory mask I have to wear, I let this chick know that I will be brief. when I was in mid sentence, this chick all out yells at me " What is your name?" Now, there was no preceding reason for this rude request, and her tone. I come as a potential new customer. There was no normal behavior from this obviously mentally unstable person. No, "Welcome to Verizon. How may I help you?" Nope, just, a rude, hateful tone of " 'WHAT IS YOUR NAME." When I called her on her arrogant rudeness she demanded I leave. I tell her not until I get HER name. The security dude at the door, keeping people from entering due to COVID-19 tells me he will call the police on me if I stay. Now, here I am a potential customer, Simply wanting information and she obviously met her quota for the day because she feels she can talk to a potential high paying customer ( I want to transfer four lines and get a line for a tablet, and all new Flagship phones, So yeah, she lost her company some serious money today from me. But, let's treat a potential customer poorly today and see how far that gets you.... Why not? I expect no less from a cell phone carrier who does not give a rats ass about customers. And yet she treats a customer any way she feels like it. Um... that is not how this works little girl. How did she become a manager? I will be staying with Sprint now... T-Mobile get all my money instead.... THANK GOD FOR FREE MARKET ECONOMY. read more

Me and my girlfriend both went in for the trade in promotion for the iPhone 15s about a week and a half ago because we had quite a bit of technical difficulties doing it online! When we went in, we were instantly greeted with a smile and a seat from an awesome guy named Dan! After about 30 minutes of trying to do it in-store without any help, Dan had an employee named Parker assist us with the rest of our transaction. Both of them were happy to help, and had us out of the store within an hour! Which as we all know, that NEVER happens when getting a new phone. With that being said, the store was extremely busy that day because of the promotion and Christmas coming up, and they still made time for us as walk-ins. If Dan or Parker aren't a manager, I highly suggest they get a raise. The rest of the employees on shift all seemed confused and uninformed on many questions we had, and were playing ball outside. Luckily, Dan and Parker still earned the store 5 stars! read more

I was having issues starting my service with Verizon and couldn't get resolution online or via phone calls. I stopped at this Verizon store at 280 N. Milwaukee. I felt lucky from the start as there was no line. I actually accumulated the assistance of 2 representatives within the first 2 minutes but ended up with Layth as my service assistant. He listened closely until I had explained my problem, quickly began a plan to help and within 20 minutes was installing my new SIM card while we played tag with the Verizon representative on the phone at their main customer resolution center. While he waited for the phone rep to progress through my sign up process, he engaged in light conversation. He was very personable and, most importantly, cut through any red tape to get my service up & running quickly. I know that each visit to a Verizon store will pair one up with a different service representative but, if you're lucky, you will get Layth to help you. read more

Great place to go get any work you need done on your phone. Especially if your being tracked or need an upgrade. You will pay up the a** but that's everywhere In the world nowadays. All the people in their are very helpful (the manager is definitely a "Karen" typed personality, isn't too kind & definitely pushes you out the store in a rush even if you need help. Maybe they shouldn't have someone so focused on not helping people manage the store? There's nothing genuinely wrong with her, I'm sure she is very sweet outside of work but when working in an environment where you literally help people for a living I wouldn't dare ask her for help with anything.) everyone else is very helpful and kind (maybe she was just stressed the day I went in even though their were only 7 people in the whole store shopping?). Super convenient and awesome. Got my problems solved fast! read more

Danyell was so helpful. It was 100% the best service I have ever had with any sales. Verizon is a great phone company. I love my phone & it was very easy to connect my service. Danyell walked me through every step. read more

Casey the manager should really spend some times and learning how to understand people's concern. He demonstrated rude and unprofessional behavior today that was not necessary. I will never ever come to this store again. Not only that this people are understaffed but they don't care how long you waited for. We ordered a phone online and had to pick it up on the curb. I told him we will look at it and if my daughter doesn't like it we will get another one. We looked at the phone for 30 min and when I went in they said come back at 530pm. So we did and he wanted me to pay an extra 50$ for opening the box. When I told him that's not fair he pointed out on a small print somewhere on the receipt. When I said why didn't you people tell me over the phone he said I do t know. When I said why didn't you tell me that when I told you we will look at the phone and might go for another kind ? He said it's on your receipt. I said really, I am waiting in my truck for an hour and this how you how. Treat me. Anyway I wouldn't recommend this to anyone of my family ever again. If you thinking of calling them good luck. We have hanged up so many times it's not even funny. We have been with them for only a month and are considering closing the account. There was an older couple, poor lady could t even walk but she spoke up to me and my daughter yes I agree she said. We have been hanged up so many times that we had come in. This poor women took for ever to get out of her car. We were parked next to them and I wondered why did she come out if she has such huge problems walking and now I know thx to Verizon Customer Service. I am not even shocked why they have such low rating a specially at this store. read more

These guys give you service based solely on how they personally feel about you. If you can avoid this place do so at all cost. Sitting and waiting for assistance I watched different customers with similar issues get treated completely different. Based on looks and gender is my assessment. If you need to buy ANY accessories here Do Not! Highly marked up will claim to give you a deal on overpriced protectors or cases which will still be more than other places. Especially online or Amazon. Avoid this place like unless you have NO other options. read more

Let me say I have been a customer for many years and a business customer for over 10 years. I have always had a good experience with Verizon until now. This round was adding 5 iPads and upgrading a phone, paying for it all out of pocket right then... It was a terrible experience, the store was not welcoming so that should have been my first red flag, but no I go in and proceed to tell them I want to purchase 5 iPads with unlimited data... They don't provide receipts, they don't have stock and they assure me my phone will stay working until I return from vacation (it was down by morning...) I receive my bill after they have already charged me for all the devices and I still have not received any emails with a receipt from that night and nothing in my bill shows what they did. I went on line to my account to see if I could find a copy of the transactions and nothing. I call in and they tell me at the 800 # I have to talk to the store and I call the store and get rerouted back to the 800 #. I try to set an appointment and they have no availability because of COVID... I don't think a pandemic excuses pore customer service and does not justify duplicity in not disclosing all charges. read more

This is absolutely the worst Verizon store I have ever been to. Rude people, no customer service and lack of knowledge of their product. Do yourself a favor and walk over to the mall and go to the Verizon kiosk, super helpful and better deals. They seem to have more flexibility and they did a few things that the Verizon store personnel never even offered. I hated to even give the Verizon store one star as a rating, I would have rather given the a stink weed. read more

After waiting 15-20 mins for an associate...who just came from lunch...He obviously did not want to be there or care about his job. Andrew was his name and what a jerk, Not only was he rude as I tried to figure out why we were being billed overages, and attempting to upgrade to a new Iphone...he acted like I was intruding on his precious time...not what one expects from someone who's pumping four phones of service dollars to Verizon. Never here again! I hope someone in authority reads this and dumps this rude face of Verizon. read more

Came here for our family phone upgrades (we had three phones to upgrade). We were greeted upon entrance, and connected with a sales associate (Jason--totally awesome!) who helped us navigate the confusion that is smart phones. He was well educated on the phones and patient with us as we chose our phones. Then, upon check out, he even filled out the instant rebate forms for us, cut off the upc (to send in with the rebate form), and put it all in an addressed envelope--all we were to do, was add a stamp and send it off. In a highly competitive and at times confusing market--personal, prompt, and comprehensive service goes a long way (with me, anyway!). read more

Went in the store and they didn't help me just gave me a phone number to call for technical support, after hours and multiple calls I was finally able to get somebody on the phone and they wouldn't help me either so I asked for a supervisor and they refused to even get a supervisor on the phone. Never touching anything from Verizon again read more

I went to the Verizon store on Overland Rd. to purchase a new phone and sign up for a phone plan. They needed to get the phone I ordered so I went two days in a row. The first day Dan helped me and the second day it was Cody. Both were professional, helpful, knowledgeable and polite. They spent all the time I needed explaining every aspect of my purchase and what to expect from the service. I would recommended that store and those two young men to anyone. read more

My iPhone 7 has been acting up and I thought it was dying. Apps wouldn't open, screen kept freezing and not allowing me to swipe, wouldn't backup onto the iCloud, etc etc. I went in fully expecting that I would have to buy a new phone. When I arrived a young lady in a mask came out and greeted me, asked what I needed help with and took my phone number. I received a text saying I was checked in. It was about 4:20 and they close at 5:00. I waited about 10 minutes in my car and she came out and got me. A gentleman named John (Marine Veteran) was wiping down his station and said he would be with me shortly. We talked about what the phone was doing. He was able to get it to back up onto the Cloud and it is now working fine again. He was very helpful, friendly, personable. We chatted while my phone backed up. I appreciated his help, knowledge, didn't act rushed and walked me out of the store. It felt strange not being able to shake his hand as I left. If you need technical help. Ask for John, he's great. read more

This Verizon store has been a continual disappointment to me. I ended up contacting Verizon directly and getting better service. I didn't understand that when I traded in my phone that I would lose my promotional credits (I was actually told something different over the phone). This store felt no empathy for my situation and offered zero solutions even though I have been a customer for a long time. They also couldn't help me when I needed to get a SIM card in order to activate a used phone that I had purchased for my son who is on my account. When I called Verizon directly, they apologized and told me they would mail me a card if I want. Don't go to this store. The sales people don't know how to solve problems. read more

This is in no way a reflection on Verizon wireless. However this specific location has some very unscrupulous individuals employed servicing the public. I purchased a new phone and the salesman kept trying to sell the phone warranty package. I declined the offering multiple times. He wouldn't take no for an answer. Finally I got my phone and accessories (paying more than quoted). When I got home, I learned that I was billed for the warranty services that were explicitly declined, multiple times. Luckily I was able call Verizon directly and have the extra cost and services removed. The Verizon service line was outstanding. However, this particular location clearly operates fradulently. Do yourself a favor if you are a Verizon customer do not visit this specific location.. read more

My husband and I stopped by verison on Milwaukee today. The staff member (Andrew) was extremely rude and condescending. With all of changes that Verizon has made since we last got a new phone, we had a lot of questions. Andrew treated us like we were idiots. He acted like we were wasting his time. This is not the first time that we have been unhappy with the srevice at this store. Today was the worst! What has happened to treating customers like they are assets? Doesn't Verizon care that customers are treated this way? Look at most of the reviews! They are similar to mine! Obviously, NOTHING is being changed to alleviate this problem! Maybe we should all avoid Verizon. No customers =No company! Wake up, Verizon! read more

I went to this Verizon to get a new case before mine was totally ruined. Warning the wait is terrible!! I saw Verizon people just standing around doing nothing!! Bring your patients to this store!! Over all the guy that helped me was awesome. He only helped me on what I needed and didn't over sell me on lots of things. I was very pleased!! Go see Kyle! read more

Ugh. I do everything I can to avoid a Verizon Wireless physical location because they are always overworked and lack a sense of urgency. Wandering a Verizon Wireless store for almost an hour while waiting for a sales associate to become free just kills me. I'd rather fall down an extra large flight of stairs than waste my life away at this understaffed store. read more

my fiancé and I were here yesterday to start a new two year contract together. Once we were approached by a sales associate we told him what we wanted and went over to a table to get started. we stood there for nearly a half hour with no conversation just for him to say ok, your all set. He did not discuss rates with us or new phones. When I asked him, can I get a new phone he just said "yea, what do you want" he wasn't even willing to help us choose a phone. once we got the phone he sat us at another table where we waited again because he decided not tell someone we were waiting to activate our phones. all in all terrible service and prolly won't go here again. The associates name was Andrew. read more

Horrible technical support associates that don't know how to read or listen. I asked Kevin to read the notes from my previous call to help me troubleshoot my Jetpack. He pretends to read and then ask me to do the same exact things that I've already did from the previous call. When I point this out to him, he laughs and says sorry. Then he ask how many users on the account. I tell him just me. Kevin then ask me to ask someone else in the house to try connecting. That's when I asked him to stop read from a script and actually help me. Kevin's reply was defensive and rude. He starts to argue with me and interrupt me when I try to talk. I, the customer, had to wait for him to finish talking so that I could ask for a supervisor to which Kevin immediately replied "He's busy! I'm looking at him right now and he's extremely busy!!!" WOW, I'm shocked! Kevin's argumentative and refusing the customer's request for a supervisor. I asked again for a supervisor and was TOLD his supervisor was too busy to talk to me! Someone's not listening to the customer. I have no time for this so I disconnected. When I called back, I immediately asked for a supervisor to which I received push back. I was told that I had to give him a chance to help before he could get a supervisor on. Ok so I have to play by Verizon rules. Ok, so I'm calling to report a rude employee. Would you like me to report you as being rude too? I was told that there was only one supervisor on duty and he was busy. It seems like this is the way Verizon treats their customers. I'm not going to get anywhere tonight. He tells me that if he was to go to his supervisor with the message that a customer wants to speak with him, his supervisor will give him dirty looks and tell him to go away. WOW! So I ask details about call volume, staffing numbers, average handle time, service levels, etc. because I manage a call center before and know how things work. He gives me bogus numbers and I called him out on it. That's when I informed him that he should drop the B/S because he's talking to someone who knows how a call center operates. He decides then that I'm not going away so he decides to listen to me. A call that should have only taken 8 minutes max took 93 minutes! I still can't use the Verizon Hotspot. I'm shocked at how Verizon values their customers and how their employees speak to the customers. If my employees speak to our customers the way Verizon employees do, my employees know they better be looking for a new job. Verizon employees are in need of some serious soft skills training. read more

You know, you simply have to expect to wait when going to Verizon. Seriously, plan for it. It's the only way to not lose your mind. My husband and me are not ones who trust upgrading/purchasing phones on line and having them shipped.. we've both worked in shipping (for UPS and DHL) and THANK YOU, NO. So we prepare whenever we have to go to Verizon. We charge our phones, wear comfy clothes and try and find a time when they are not simply slammed with people. The makeover of this location makes it MUCH more comfortable than it was, but you still have to wait until someone is available. Also, do your homework. Don't go in with your device and a mind devoid of what you are there for. Upgrading? Review the newest phones online. Having a problem with an existing device? Be able to ARTICULATE just what is wrong and what you expect done with it. Verizon employees are PEOPLE they aren't computers, the don't know everything and they are fallible. They have lives just like you and me and they may be having a bad day themselves. The folks at the stores also are NOT billing experts. You need to call in to discuss billing issues. Just know what you are walking in to, be prepared to wait, and get er' done. read more

Verizon - First impressions.... - Mobile Phones Near Me - Boise, Idaho