Ben came out quickly on a Saturday and he was able to find what the problem was fairly quickly…read more He was very nice and friendly plus he squeezed me in when his 8 year old son had a soccer game. I'm sure it was because I was a senior and needed a lot of help. Ben is a very kind man. For the time he spent the price was fair. Got a Computer problem Call Ben. He's Honest, polite, kind, knowledgeable, really very handsome and he took my trash out without me asking. Chance Bowser

Outstanding service and professional employees. Do not hesitate to hire…read more The hourly fee is expensive, but the work quality s excellent.

Reply to "business owner" - absolutely not reaching out to customer service, especially the 800 #…read more My original comment "customer service sucks", that's them. I had to turn WiFi off so I could get cell service! HORRIBLE service in Caldwell, ID. Don't waste your money or time. Customer service sucks!

This is one of the most incompetent internet companies in the country. Yet again this morning they…read morerandomly turned my internet off for 15 minutes while I was in the middle of doing something. They keep claiming my internet was not off yet it was. Earlier this year they turned the internet off for the entire Treasure Valley for days. Every time I call in they claim they cannot verify who I am. This is also a lie. These jackwagons belong in prison, not running a company.

If you are not tech savvy, this is terrific. Tate walks you through the process and guides you on…read morepackage options.

Tate is HEAVEN SENT!…read more Seriously look no further! I read all the lovely reviews about Tate and knew I had to reach out. If you are like me and need that good internet but also don't really understand speeds and what packages are worth it - you need to contact Tate! He was able to find me a service based on my needs and on our location and got everything set quickly + smoothly. Not only knowledgable and clearly an expert in this area, he is also SO sweet and helpful! I cannot recommend him enough! Tate you are the man!

For this updated review, I'm just going to give the bullet points. I've hit the point where I've…read morelost my patience. 1) Quality of Services is seriously lacking or non-existent. When you spend the majority of the last 10 months with internet speeds dropping so low that you cant even download a 15MB file in a reasonable amount of time, you know you've got issues. 2) Professionalism is non-existent. Professionalism is not only about how employees respond to their customers, it is also about how your team conducts business. Frequently notifying your customers minutes in advance of a "scheduled" outage is not how you do it. That's poor management. Extremely poor management. So poor, in fact, that as a hiring manager, if I saw you were a manager at Safelink on your resume, it would be an automatic no go for me. 3) Poor Value. When you pay $100/ month for 20Mbps services that you only get a fraction of the time, that's poor value. I've all but exhausted my patience with this ISP. I'm one more last minute "scheduled" maintenance away from going to their competitors. An ISP should be more aware of their surroundings and start working like a professional organization. A professional organization schedules outages around low utilization hours and recognizes the state of events regionally, nationally and globally. By that, I mean that there are a lot of us who are working from home. Having some basic situational awareness would go a long way. It's almost like you forget that you're providing services to customers that pay quite a bit more for internet services that most mainstream ISPs charge their customers. Get your act together, Safelink.

Worst ISP I have had to ever deal with, have had problems constantly for over a year, between the…read morenetwork outages and then the issues with connectivity and maintaining speeds, everything about Safelink has been a complete joke. In one year I have had my antenna moved at least once after finding out (after 3 months of troubleshooting and constantly having to call) my antenna on my roof wasn't even remotely pointing at the tower providing services. Then deal with constant slow speeds and packet loss over my network all while having tier 1&2 Techs try to pawn the issues off on me, or any of my 3 computers. Been through 6 routers now, FINALLY got fed up and contacted Cable One, they will be running a cable feed for my block to provide services, cannot wait to be able to tell these people to take their garbage and get it out of my house. Needless to say DON'T go with them unless they are your only choice, I was paying out $105/mo (Military Discount) for 20mbps Down and 4Mbps Up, saw those speeds for maybe a total of a month intermittently, otherwise I was lucky to see half those speeds with 150-300 Ping on servers. With Cable One I'm getting 200Mbps Down and 20Mbps Up for $115/mo with no discount. So on top of cruddy service and support I'm also paying out the hind end to be nothing but frustrated and talking to tech support to the point I could tell you their names. No thanks. Never again Safelink! *UPDATE 10/26/2020* dropped.my services, techs were far from courteous or willing to resolve issues and kept blaming me, I was an ADSL/SDSL Service Tech for 8 years, I worked for Covad Internet and also worked doing Point-to-Point networks just like what is being provided by Safelink, I know when I have garbage service and when I do not. Since moving to Sparklight I have since used the same equipment I was using on Safelink on their network with the advertised speeds of which were sold to me, no changes made other than the ISP. Safelink is a straight joke, would never go with their services again.

Thanks to Chris and David for the quick repair and turn around on my laptop! If you're looking for…read moreanswers to technology these are the folks I would suggest seeing.

From the owner: In Store: PC Repair - High quality PC line Business: IT…read moremanaged services - Training - Custom Programing - Database Admin - Voip Phones

Highly recommend Anthem Broadband of NV! If they serve your address, do yourself a favor and order…read moreit. Great prices matched with great service. As a broadband obsessed individual, I know fiber optic internet is the gold standard for internet connectivity. Unfortunately, it's not available in all locations. Having grown up in the Elko region, Frontier's DSL was the best option for many years. I applaud Anthem for investing in the region. I now live in Las Vegas, but assisted my parents in Elko with acquisition of the service. Originally there was a waitlist for service installation, but to my surprise in June 2024, they reached out to add us to their installation schedule. Installation is free, the service was set up successfully and on time, and has been working great since. The installers also worked well with my parents who are not the most tech savvy. Strong, symmetric internet speeds, super low latency, and maybe one or two outages in over a year of service. The outages never lasted more than a couple hours and their 24/7 hotline conveniently advised they were aware of the outage and a repair was in progress. This is miles better than my larger ISP in metro Las Vegas with frequent outages, frustrating customer service, and ridiculous prices. I give this company 5/5, but I do have some items of constructive criticism: 1. I purchased my parents a Mesh WiFi router system to expand their WiFi network across their larger property. Cell service is minimal on the outskirts of Elko, so this is to help their cell phone connectivity when they're outside working. I logged into the interface of the furnished Calix ONT/router, but could not find an option to place the device into bridge or IP passthrough mode (tech savvy persons will understand why I feel this is necessary, but the system still works without it otherwise). I called on two separate occasions and both tech agents advised this device does not offer this option. I found this hard to believe and attribute it to employee understanding, but they offered the option to switch out the device for one that does have this feature. Unfortunately, they had no available slots for a tech to do this while I was in town and I didn't want to pin this appointment on my parents. I was hoping they could simply edit the device permissions or I could visit the local office and exchange the device, but this wasn't possible. I'll need to schedule this tech visit next time I'm in town. 2. On the day I was to leave Elko, there was a large rainstorm and service went down. I used the automated hotline to see if the outage had been reported, and the recording advised all systems were active. I then called back to report the outage, but no one was answering. I held for a long time and eventually their voicemail system indicated the mailbox was full and disconnected. It was at this time the service returned and no callback was required. Nevertheless, I'd encourage them to at least clear their mailbox, if not increase phone staffing. 3. While in Elko, I saw their digital billboard with an obvious typo error or two. I'd correct this if I were them as it could give off an impression of incompetence; which has not been my experience. Perhaps a proof should be approved with leadership going forward? Bottom line - if Anthem offers any of their services to your home - hire them. They're truly the gold standard of internet in the region. They offer great prices, great new customer promotions, and all with no contracts. If I could hire them in Las Vegas, I would!

I live in an area where internet companies are limited and have been stuck with this company. If I…read moreget one week off from having to call their tech support, it is a miracle. When I attempt to get to the root of a problem, there excuse if always "human error" and we are in the middle of training new people. Their customer service is horrible with representatives very flippant when speaking with customers and unable to help without pushing the problem up to a supervisor. I cannot wait until another company comes my way. I will make the switch the first day available.

We have owned a DISH Playmaker Antenna and Wally Receiver for our RV for about 18 months. We've…read moreprobably spent more time trying to get it to work than actually watching TV, so in desperation we took it to A+ Satellite to see if they could help. Caleb spent SO much time trouble-shooting it (we were emailing almost daily), and then when we picked it up he must have spent a good hour giving us instructions on work-arounds to make it behave better. Incredible service! Thanks so much, Caleb!

From the owner: Your TV People, formerly known as A+ Satellite, has served as the Treasure Valley’s leading local…read moreDISH retailer & home entertainment provider for more than 18 years. Conveniently located at Fairview & Eagle behind Krispy Kreme, we’re proud to operate the region’s only interactive satellite showroom. Here, you can see the latest TV technology in action, compare channel lineups, & get personalized advice directly from our experienced, locally-based staff. Unlike national 1-800 numbers & impersonal call centers, we offer honest, face-to-face support you can trust, building our reputation on senior-friendly, in-person service since 2008. We specialize in satellite TV, antenna installations, TV mounting services, & our own affordable local TV subscription, combining outstanding value with decades of technical expertise. Our “try before you buy” showroom lets you explore TV options without guesswork or high-pressure tactics, so you can be confident in your decision. For those moving to Boise, Meridian, or Eagle, we make setting up TV & local channels fast & convenient—skip the wait & uncertainty of random contractors. Our team handles everything, from expert signal optimization to professional installation, seamless TV mounting, & integration, making sure your service is perfect from day one. With 50+ five-star Google reviews & a loyal customer base, Your TV People is dedicated to keeping the Treasure Valley connected, entertained, & satisfied.

Switching to InCom was a great move for our business. They made the switch easy and effortless and…read morehave been very supportive since. Not only are they there if we have questions, but they check up on us often just to make sure things are running smoothly. Our phone system is top of the line. I would highly recommend using InCom because of their great service and amazing staff!

From the owner: CTC strives to be the leader in delivering unique services and solutions that transform how…read morebusinesses achieve excellence in communications. Through Hosted IP PBX, Unified Communications and business-grade Internet, CTC is able to deliver affordable, state-of-the-art and simple-to-use communication tools to businesses of all sizes.

This is the second time I have gone in this store for help with my phone. Each time they have gone…read moreabove and beyond to help me. I was at a previous store in caldwell that offered NO help. Thank you to the employees that care , this will be my first stop from now on.

Good service. Helpful guys. Got me taken care of and assist with setup. Came in and got a watch…read more Checked my plan for savings.