Reply to "business owner" - absolutely not reaching out to customer service, especially the 800 #…read more My original comment "customer service sucks", that's them. I had to turn WiFi off so I could get cell service! HORRIBLE service in Caldwell, ID. Don't waste your money or time. Customer service sucks!

This is one of the most incompetent internet companies in the country. Yet again this morning they…read morerandomly turned my internet off for 15 minutes while I was in the middle of doing something. They keep claiming my internet was not off yet it was. Earlier this year they turned the internet off for the entire Treasure Valley for days. Every time I call in they claim they cannot verify who I am. This is also a lie. These jackwagons belong in prison, not running a company.

For this updated review, I'm just going to give the bullet points. I've hit the point where I've…read morelost my patience. 1) Quality of Services is seriously lacking or non-existent. When you spend the majority of the last 10 months with internet speeds dropping so low that you cant even download a 15MB file in a reasonable amount of time, you know you've got issues. 2) Professionalism is non-existent. Professionalism is not only about how employees respond to their customers, it is also about how your team conducts business. Frequently notifying your customers minutes in advance of a "scheduled" outage is not how you do it. That's poor management. Extremely poor management. So poor, in fact, that as a hiring manager, if I saw you were a manager at Safelink on your resume, it would be an automatic no go for me. 3) Poor Value. When you pay $100/ month for 20Mbps services that you only get a fraction of the time, that's poor value. I've all but exhausted my patience with this ISP. I'm one more last minute "scheduled" maintenance away from going to their competitors. An ISP should be more aware of their surroundings and start working like a professional organization. A professional organization schedules outages around low utilization hours and recognizes the state of events regionally, nationally and globally. By that, I mean that there are a lot of us who are working from home. Having some basic situational awareness would go a long way. It's almost like you forget that you're providing services to customers that pay quite a bit more for internet services that most mainstream ISPs charge their customers. Get your act together, Safelink.

Worst ISP I have had to ever deal with, have had problems constantly for over a year, between the…read morenetwork outages and then the issues with connectivity and maintaining speeds, everything about Safelink has been a complete joke. In one year I have had my antenna moved at least once after finding out (after 3 months of troubleshooting and constantly having to call) my antenna on my roof wasn't even remotely pointing at the tower providing services. Then deal with constant slow speeds and packet loss over my network all while having tier 1&2 Techs try to pawn the issues off on me, or any of my 3 computers. Been through 6 routers now, FINALLY got fed up and contacted Cable One, they will be running a cable feed for my block to provide services, cannot wait to be able to tell these people to take their garbage and get it out of my house. Needless to say DON'T go with them unless they are your only choice, I was paying out $105/mo (Military Discount) for 20mbps Down and 4Mbps Up, saw those speeds for maybe a total of a month intermittently, otherwise I was lucky to see half those speeds with 150-300 Ping on servers. With Cable One I'm getting 200Mbps Down and 20Mbps Up for $115/mo with no discount. So on top of cruddy service and support I'm also paying out the hind end to be nothing but frustrated and talking to tech support to the point I could tell you their names. No thanks. Never again Safelink! *UPDATE 10/26/2020* dropped.my services, techs were far from courteous or willing to resolve issues and kept blaming me, I was an ADSL/SDSL Service Tech for 8 years, I worked for Covad Internet and also worked doing Point-to-Point networks just like what is being provided by Safelink, I know when I have garbage service and when I do not. Since moving to Sparklight I have since used the same equipment I was using on Safelink on their network with the advertised speeds of which were sold to me, no changes made other than the ISP. Safelink is a straight joke, would never go with their services again.

Ben came out quickly on a Saturday and he was able to find what the problem was fairly quickly…read more He was very nice and friendly plus he squeezed me in when his 8 year old son had a soccer game. I'm sure it was because I was a senior and needed a lot of help. Ben is a very kind man. For the time he spent the price was fair. Got a Computer problem Call Ben. He's Honest, polite, kind, knowledgeable, really very handsome and he took my trash out without me asking. Chance Bowser

Outstanding service and professional employees. Do not hesitate to hire…read more The hourly fee is expensive, but the work quality s excellent.

Very personally oriented, they will work with you one on one to find the best solution and best…read moreinternet program for you. If they can't, they will let you know who will. Very happy with these guys, Paul is an incredible person to work with.

I have been trying to find a local dealer to personally speak to about issue without calling Dish…read moreor Direct customer service folks. This is a locally owned business that handles your account personally, you can actually speak to the owner (Ken). WOW! Their installer Brad has been doing my installs and trouble shooting for years...he is knowledgeable beyond belief, fast and efficient and friendly to boot... He is trustworthy, so you can count on what he says to be correct. Don't go anywhere else!!!! You will not be disappointed.

If you are not tech savvy, this is terrific. Tate walks you through the process and guides you on…read morepackage options.

Tate is HEAVEN SENT!…read more Seriously look no further! I read all the lovely reviews about Tate and knew I had to reach out. If you are like me and need that good internet but also don't really understand speeds and what packages are worth it - you need to contact Tate! He was able to find me a service based on my needs and on our location and got everything set quickly + smoothly. Not only knowledgable and clearly an expert in this area, he is also SO sweet and helpful! I cannot recommend him enough! Tate you are the man!

Living outside a small town has some great advantages! Internet service is not one of them. :-)…read moreAll & Beyond wireless is not an internet service provider directly but is a reseller. My only option where I live is either dial up or one company with a dish for faster service. The friendly and helpful people at All and Beyond get you signed up and act as an intermediary if something goes bad. Highly recommend!

From the owner: All and Beyond Wireless specializes in delivering high-speed internet using advanced fixed wireless…read moreand millimeter wave technology, providing fiber-like speeds without the need for traditional cable or fiber lines. We offer reliable, low-latency connections with unlimited data, making our service perfect for streaming, gaming, and working from home. Our network is designed to serve both city and rural areas, bringing fast internet to locations where other providers fall short. We pride ourselves on professional installation, dependable service, and customer-first support. Whether you’re looking for residential or business internet, All and Beyond Wireless provides scalable, high-performance solutions you can trust. Call today for your free quote and experience the difference.

This is the second time I have gone in this store for help with my phone. Each time they have gone…read moreabove and beyond to help me. I was at a previous store in caldwell that offered NO help. Thank you to the employees that care , this will be my first stop from now on.

Good service. Helpful guys. Got me taken care of and assist with setup. Came in and got a watch…read more Checked my plan for savings.

After calling a couple places for dish network service i found A 1 Satellite Solutions and found…read morethey offer local service and local attitude. The Chris came right out same day and installed our satellite beautifully. Very professional and i now have a local number for tech support and a 24month warranty on installation. Some companies in Boise charge for this length warranty. And there was no processing fee some companies charge up to $100 for simply taking the order. I feel Jason was very fair and gave us an accurate quote on monthly total and gave us internet options for high speed internet.

From the owner: We specialize in home services such as satellite television, high speed internet and home phone…read more We offer same day service with unmatched customer service and free 24 month installation warranty.

We have owned a DISH Playmaker Antenna and Wally Receiver for our RV for about 18 months. We've…read moreprobably spent more time trying to get it to work than actually watching TV, so in desperation we took it to A+ Satellite to see if they could help. Caleb spent SO much time trouble-shooting it (we were emailing almost daily), and then when we picked it up he must have spent a good hour giving us instructions on work-arounds to make it behave better. Incredible service! Thanks so much, Caleb!

From the owner: Your TV People, formerly known as A+ Satellite, has served as the Treasure Valley’s leading local…read moreDISH retailer & home entertainment provider for more than 18 years. Conveniently located at Fairview & Eagle behind Krispy Kreme, we’re proud to operate the region’s only interactive satellite showroom. Here, you can see the latest TV technology in action, compare channel lineups, & get personalized advice directly from our experienced, locally-based staff. Unlike national 1-800 numbers & impersonal call centers, we offer honest, face-to-face support you can trust, building our reputation on senior-friendly, in-person service since 2008. We specialize in satellite TV, antenna installations, TV mounting services, & our own affordable local TV subscription, combining outstanding value with decades of technical expertise. Our “try before you buy” showroom lets you explore TV options without guesswork or high-pressure tactics, so you can be confident in your decision. For those moving to Boise, Meridian, or Eagle, we make setting up TV & local channels fast & convenient—skip the wait & uncertainty of random contractors. Our team handles everything, from expert signal optimization to professional installation, seamless TV mounting, & integration, making sure your service is perfect from day one. With 50+ five-star Google reviews & a loyal customer base, Your TV People is dedicated to keeping the Treasure Valley connected, entertained, & satisfied.