The staff at the store were very friendly and helpful, especially Taylor who went above and beyond…read moreto assist us during our switch. Unfortunately, the overall experience with Verizon has been frustrating. We switched all of our phones from T-Mobile to Verizon in March and were told we'd receive an $800 credit per phone we returned, along with another promotional credit. We returned all phones within the first week, but as of July, we have not received any credits or reimbursement. Although we purchased the phones at a discounted rate, we were told that wouldn't affect the promotion. After calling Verizon multiple times, we were informed we should have received Visa gift cards and that the claim needed to be resubmitted. We did that, but we are still waiting months later with no resolution. The customer service at the store was great, but the follow-through on Verizon's end has been incredibly disappointing. I hope this gets resolved and that Verizon improves communication and consistency for future customers

Probably the worst cell phone company I've used compared to AT&T and T-Mobile. They're still trying…read moreto charge me $300 for a Wi-Fi box I returned the employees are awful and if you call to try to get someone on the phone, it's impossible. Don't waste your time or money.

Blake is a true professional. His ability to simultaneously manage a sales floor, provide excellent…read morecustomer service, answer technical questions, trouble shoot, and remain kind and patient is IMPRESSIVE! Thank you for such a positive experience while purchasing a new phone! PSH

Four stars for friendly service, but this is not an official Verizon store, so we had to drive to…read moreanother location to get the Verizon deal on my phone upgrade. Good to know for next time-

Easy understandable explanations of laptop issues and what s needed for repairs. Well fine with…read moreprofessionalism.

I would give you ten stars!!! Wonderful service! I dropped…read moremy phone, and the top half of the screen stopped working. I contacted several stores, and iFiandRepair had the most competitive prices. But it did not stop there; they were ready to fix my phone the same day within one hour! When I came to the store, they did not have the original screen; however, they changed my screen to the refurbished one until they got the shipping with the right screen I needed. And then, FREE of charge, they replaced the refurbished to the new screen. This store is fantastic, and I will use it again if needed. I strongly recommend using their services! They made me feel like my phone problem matters, and they want to serve me. Thank you, Jason, for your outstanding service!!!

This was the worst store experience I've had. I waited 40 minutes without even being acknowledged…read morewhen I walked in. I understand helping other customers, but basic customer service goes a long way. There were only two employees working, and the service was extremely slow. Lisandro was one of them. If they can't properly handle customers' needs with the current staffing, they need to schedule more help. Very disappointing experience, and I'll be taking my business elsewhere.

​​ I do on the phones with them so it's no particular store . 30 years 20 T-Mobile 10 Metro and…read moreback to T-Mobile . Dedication and loyalty means nothing to them apparently. Internet $35 two phone lines $60, total $95. Took two weeks to get the internet box in the SIM cards . Not even 2 weeks after being connected they tried charging me $135 . And they still didn't transfer phone numbers . And it was only 2 weeks of connected internet . I told him hell no you need to get your shit straight . Totally blowing off what I was trying to explain to them that I'm not paying for a month and only having half the service for not even 2 weeks . I told him I ain't doing it they turn around put it up another $100 when I tried calling back the automated system said I have to pay minimum of 185 that goes 235 for 2 weeks of service, correction half service . Told the rep I want to talk to his manager because I've been loyal that's got to mean something . Demand you got on the phone about 2 seconds of speaking not even escalated they hung up . They called me back hung up again didn't even get a chance to say anything . T-Mobile as I knew it turned into manipulative lying receiving scammers. Going right along with all the others that are making everyday miserable with the 500 calls a day making a career out of being losers trying to get over on people for a living . 30 years of having a phone underneath them through their services . 10 Metro bus to T-Mobile . Very very disappointing T-Mobile. You turn into a let down . I hope you fold quick . Please I just shake my head for a rating well less than a star .

I called and got a quote about some repairs (replacing the screen and LCD array), asked about…read moreappointment vs walk-in. I walked in, dropped off my phone, and picked it up a few hours later. It was only when I was picking it up that they told me that my iPhone would flag the parts they used as being a problem, but that I could just ignore the flags. They did not tell me that I would no longer be able to monitor my battery health. They did not tell me that the replaced screen would have poorer quality. I was irritated that they didn't disclose that until the work was done, but was willing to live with it. I immediately noticed the change in image quality, but I didn't have time to bring it up. I took my phone home... and hours later, there was an apparent defect. There was a single line of pink, glowing vertically across the face of the screen. It came and went... I restarted my phone, but that didn't make a difference. I had to go out of town for work, but planned to bring it back as soon as I was back in town. Unfortunately, less than 48 hours after the repair, my phone began to become less and less usable. One of the corners showed a 1x0.5 inch area of randomly colored screen. The right-most side of the entire screen was completely black, gradually lightening towards the left side. I took it back in and immediately got a prickly response, with them stating that that was clearly damage (and thus, not covered by their warranty). I was flabbergasted, as I started having issues only a few hours after their repairs were completed. I hadn't dropped my phone or done anything that might cause damage. I'd paid ~$250, spent significant time getting it repaired, been accused of damaging my phone, and my phone was now less usable than it had been with the original damage. They consulted with someone elsewhere and begrudgingly told me that they'd replace it again under warranty, despite the fact that "it's clearly damage." They replaced the screen and LCD array. It's been fine since, though the image quality is still significantly lacking. It feels crappy to fork out the money for repairs that feel subpar. It feels crappy to have people strongly imply that you're dishonest and taking advantage of their warranty. It feels crappy to have information about the repairs withheld until they've been completed. I'm glad I can squeeze another year out of my phone, but I won't be back and I won't be recommending this business to anyone.

Cleaned my clogged charger port in about 2 minutes and didn't even charge me for the service…read more Extremely friendly staff. Highly recommended.

Came in and even with only two employees working and multiple customers to juggle, Nathan did a…read moregreat job and got us set up and out the door with a new phone much faster than I expected. Nathan deserves a raise

I walked in thinking I needed a new phone, since my iPhone 7 kept running out of space. Allen…read moreshowed me a clever way to free up a ton of space on my existing phone so that I didn't even need to buy a new phone. He saved me hundreds of dollars! Next time I actually do need to get a new phone, I'm going here and buying from Allen!

I dropped in to have my iPhone repaired. First, the quote they gave me I found to be pretty…read morereasonable. It was a charging issues and was going to be more complicated than a screen repair. However, the woman working behind the counter took my phone and cleaned out the charging port. Well for the price of $0 she got me squared away! Gotta love working with an honest company. I will definitely be back when I do need an actual repair. Thanks again for the help!

The guy at the counter was super nice and helpful. Got the phone cover that I need for my wireless…read moretruck charger.

Do not go to this store if you want things done right. I tried upgrading today, went without a…read morephone for 4hours so the transfer of service was done properly. They gave me my new phone and rushed me out bc they were near closing. My appointment as at 3pm, they were rushing me out at 6:30 and assured me that my phone transfer was complete. Drove home, no service. Had to drive somewhere with internet to talk to an agent through My Verizon only to be told after another hour and a half this transfer needs to be done in store. So now I have to go in tmw and take a day off to get my phone up and running like normal. I have to take money out of my own pocket to take an extra day off to finish an ordeal that this store was incompetent to complete in a 4 hr window. Pathetic. Don't waste your time here. Just do everything online if you can. I thought I'd be saving time bc I didn't have to mail in my old device blah blah blah. Did not save any steps. I wasted my only day off, have to drive back tmw morning, take time off work, lose out on money before going on a trip and pray it won't take another 4 hrs hours to lead nowhere. Depending on how tmw goes and based on how things went today, I'll most likely have to change service to a new provider. It shouldn't this complicated.

José Garcia. This gentleman went so far above and beyond I don't have the words to thank him. Name…read moretag says asst. manager. I had a unique situation that was somewhat complicated and wouldn't be a sale or revenue for the store, and yet he took the time to walk me through it with corporate, left me with HIS phone while I talked to corporate. Again, great service without making any profit from it!!!!!! We have always been team Verizon and it's people like him that are the reason.

First a little background information... I have a spine injury that thankfully allows me to walk…read morebut not very much before it's extremely painful and I can no longer feel my feet or legs. Just prior to walking in I had used up all my "good back" Time in an unsuccessful attempt to buy some thing at Winco. I walked in hot, crabby and in pain. I thought I would be able to get in and out in a snap since it was just a battery for my new phone and I brought the battery with me. I was told it would be about an hour because there were three repairs ahead of me. I knew I wasn't going to be able to make it an hour. I decided to leave knowing that I wouldn't be able to return for quite some time since I'm having my back worked on in a week or so. The employer owner (I don't know which it was) apologized and as I was in my car getting ready to leave he came up and said he called the customer prior to me and they were willing to wait. Talk about going the extra mile! I don't think I have ever had that happen before. So I returned to the store got comfortable waiting for the phone and I don't think it was even five minutes before the battery was in and ready to go. It sure as heck beat the long wait at an Apple Store! Wait. Did I mention Apple store? Well, I have an old phone and have no need of a new one but the Apple store charges more than twice the price and requires you to go through a lot of machinations before they will even work on it. So extra kudos all the way around. Outstanding service. Great price. And the ability to deal with a crabby old lady!

Ok fixitpro is EXTREMELY BAD first off I went to fix my daughters Ipad/tablet and they did fix it…read morebut after a week it stopped working, and i emailed support and they said "No, Sorrry we cant give your money back." and i had to complain a lot just to get my money back. LIKE A LOT OF COMPLANING this store is bad they are such a scam I recommend lifeline repair. adress: 1764 W State St, Boise, ID 83702 and they have better reviews and I'm going there today! Hours: 10:00 am - 7:00 pm Tue: 10:00 am - 7:00 pm Wed: 10:00 am - 7:00 pm Thu: 10:00 am - 7:00 pm Fri: 10:00 am - 7:00 pm Sat: 10:00 am - 7:00 pm Sun: closed Thank you for reading my review. :)

The people running the place used to work for the now-closed Wireless Toyz on Emerald/Orchard but…read moreformed their own business a stone's throw away. They specialize in phone repair and offering a lot of choices for non-contract phone plans. All I wanted was a cheapo prepaid monthly phone plan and was hoping that my current cheapo phone would be compatible with the switchover. My experience was the antithesis of walking into a Verizon store. No pressure or trying to upsell me to a more expensive plan or better phone. I got what I wanted without having to buy a new phone and left. The head woman working there was kind and helpful, and the owner's kids help out too. Almost like a Mom-and-Pop store for cheap phone plans. They also have locations in Meridian and Ontario.