I would have given 4 stars because in the past the customer service has been good at this location, one time over and above. Today however, some guy named oscar was horrible. I'd been with metro PCS since they opened up the first US metro pcs store in vancouver washington back in the 2000's owned by veterans. Best service ever, and the best prices, best phones, now they s**k. My phone had died and I wanted just a basic phone, and Oscar asks if I want to keep same number, and I said yeah, of course, I've had it for 15 years, then he tells me it will cost alot more to keep my number if I want a new phone, no discounts. So I'm asking for what phones are just basic for making calls and he points to 300 something dollar phones, and I said theyve always done that ans said that's BS, it's federal law you can keep your number. He keeps arguing and says you can keep your same number but it's going to cost you. I looked at him like he's crazy and then he looks at his watch and says, if you don't like it you can go somewhere else, I don't care. So I said fine, Oscar, if that's how you treat a customer who has been with this store a year and metro pcs for 15, and you don't want my money, fine, bye. Pretty sh**tty customer service. I went and bought another phone somewhere else, no charge to keep my number, better service same phones less money and no contract same price I had been paying and no charge to acctually pay my bill like metro pcs does, who is now owned by tmobile. Maybe that's the problem.. read more
