After a disappointing experience with Treasure Valley Solutions, I contacted Matt from Audio Video…read moreProfessionals to get an estimate to install and calibrate my home theater system. Matt listed to what I needed and seemed to be very honest and straightforward. We made an appointment for the following week. The day of the appointment he emailed me saying an emergency had come up and he needed to reschedule. Fair enough, so we rescheduled for that Friday. Not only did he no show-no call, when I called to inquire about his whereabouts or needing to reschedule again, he didn't answer, didn't call back to my voice mail inquiry, nor the text message OR the email follow-up. I understand that my job was just an installation and not selling me stuff on top, and as such it might have been small potatoes for his company. If he didn't want my business or was otherwise too busy I'd have understood but it's been a week now with no follow up, no explanation, and no follow up. He basically avoided my calls/messages, ghosting me like a shady millennial on a dating app. The irony of course is their name is A/V PROFESSIONALS and I think it's fair to say that blowing off a scheduled appointment and avoiding/ghosting any kind of follow up, explanation, or apology is anything BUT professional... YMMV but with this kind of treatment/behavior I hope the market corrects them accordingly.

Best service, unbeatable prices, and one happy customer! I just redid the audio video and home…read moreintegration/control in my house with Audio Video Professionals and I could not be happier. From sales to installation, everything went smoothly. The technicians are always available for me whenever I needed anything while Matt was always patient and available for any and all of my questions when it came to questions about the products. Don't waste your time going anywhere else, these people really care about their customers! Thanks Av Pros!

Phil came to our home and got our frozen system up and running! He also showed us few things we…read moredidn't know how to do...Thank you!

Our experience with owner Maitland Fritzley and all of the good people who work at Infinite was ten…read morestar worthy during installation of low voltage, smart box, cable and internet wiring and sound system in our home! A veritable font of knowledge on all things related to structured wiring, low voltage and Audio Visual systems, Maitland was on time and well prepared for every meeting, could answer our questions in as many levels of detail as we wanted and always in language we could understand. Although, truly, Maitland and his team are among those A-V geniuses who operate on a different wave length than we were mortals. :-) Everyone on the Infinite team was delightful to work with. Expert. Reliable. Professional. Were we having this work done again, Infinite is the only business we'd use. No matter what the scope of the project or the size of your budget they are top notch in attention to detail, work outcome and customer support. Maitland's team which includes his wife Katie (who Maitland says is the 'brains of the operation') and Dave and Joe were shining star examples of the principal "quality first" in their work. They were also able to make excellent recommendations on products and provided the same at fair prices, including a large screen, ultra HD television we needed for great room. We had a most disappointing experience with the General Contractor and many of the subs he hired to build this house who had to come back multiple times to fix their errors. Maitland and his team got everything exactly right the first time and precisely on time. In the few occasions when we needed questions answered their response was speedy. Also we very much appreciated that Infinite's proposals and billing records were always line item detailed and easy to understand. This is our fourth custom home build in the last 25 years but our first in Idaho. We have worked with great companies for structured wiring and A-V for the two previous builds and as good as they were, they were not as excellent as is Infinite. We highly recommend Infinite Home Theater. You'll find examples of the scope of the work in their photo gallery on their web page. THIS N THAT: 1) Maitland's LLC is Infinite Media Design so you may see that listing in online references as well. But the business name is Infinite Home Theater. Same company. 2) If you want to see an example of the marvelous Maitland at work to explain technology, see this youtube video. www.facebook.com/BuildIdaho/posts/199693920130580 Or this one. www.youtube.com/watch?v=_ZwKmmMP2Ps 3) If you are brave enough to weigh into the wild and woolly west of whole home automation, Infinite provides that too through Control 4.

Extremely professional, knowledgeable, and the entire process was excellent from initial consult to…read morefinal handoff. Jeff the owner and his crew were outstanding in every way. There are some subcontractors Who stand out above the rest when you're dealing with your house build or whatever. This is one of the best. Pricing fair and no ups no extras and no BS. Would hardly recommend. His crew cleaned up after themselves and left my house looking as good as when they entered. The sound of our Home Theatre is outstanding and everything was explained to me in detail.

I was truly impressed with this company! We met with Bo Wahl for a quote on Crestron motorized…read moreshades and general audio visual work on our new home. I immediately felt I was in good hands. We now have 10 beautiful windows with silent shades that we can control with our phones, TV remote or wall switches. They also mounted 2 TV sets and set up our whole AV system. Everyone on the team was respectful of our home and pets. Truly an amazing company and we couldn't be happier. I would highly recommend to anyone needing quality AV work.

Excellent work and communication throughout the job of hanging our 4 televisions. Very neat and…read morefriendly.

Never imagined doing a Yelp review on a stereo place, but they're listed here and they were great…read moreso why not? From the initial home visit to provide recommendation and an estimate to the delivery and installation, these guys are 100% pros. Knowledgable and honest with recommendations. Extremely attentive to detail on the installation process. Very impressed. Will be using them as we add more TVs and speakers to the house.

Excellent experience all around with Gem State Audio & Video! Liked that it's a family operated…read morelocal business. Cory was super easy to work with and very knowledgeable about my service request. With one phone call he had everything ironed out and scheduled for the day I needed the work done. Evan and Dyson showed up on time, were very polite, thoughtful, efficient and skilled at their work. We appreciated that they paid attention to small details like offering to wear shoe covers and asking about whether some furniture had leg pads so as to avoid damaging the hard wood floors when moving it. They both did great work and we're very happy with the new entertainment area set up. Thanks again guys!

Nicholas, you are the definition of amazing customer service. Your honesty, knowledge, and…read moreattentiveness was so very appreciated today. I called last minute on a late Saturday afternoon and was able to get my Nest thermostat installation AND troubleshooting taken care of in a short amount of time. This company really cares and takes pride in their work. Highly recommend. Update 26Sep2019*** Hi readers, I can confirm my review is not "fake" as the other reviewer has mentioned. Not sure why there are even bad reviews here, my husband and I had two very positive and amazing experiences with Nicholas--so much so that we had him come out to install our tv today. Pricing is reasonable and very fair for the high quality of work. See pic. I stand by my original post and will re-iterate the professionalism, amount of care, and customer service we received. Thank you Nick! We will keep in touch :)

He disappeared. Nicholas was supposed to install two television mounts. He installed one mount and…read moredrilled starter holes in the wall to hide the cord, and then took the second's tv mount home to replace it with another one. He was supposed to call about coming back that night or the next day... but then never texted and didn't respond to texts. We eventually bought another television mount and hired someone else. Would not recommend.

Chris at Cadence AV recently installed a new stereo amp, receiver, and speakers. He also upgraded…read moreexisting in ceiling speakers. The sound is great and the price was much better than other quotes I received. Chris was great to work with too. I recommend Cadence AV.

At first Chris was amazing. He helped a lot. Very customer service oriented. As he got busier he…read moregot flaky. The last 5-6 years he's been non-existent. Will not return calls or texts. I even submitted a ticket for a tech thru Advent and no one calls. There is no other tech! Frustrating!!! Hated to see him get this flaky because he was good.

We had equipment from Advent preinstalled in our new-build CBH home when we bought it a year and a…read morehalf ago. It's been problematic, but I stuck with it because we had basic service for three years with the purchase of our home. Recently, the doorbell started acting up again and I've reached out by email, phone, facebook, anything I could think of. I'm starting to wonder if they're even in business anymore. If they are, they probably shouldn't be because their customer service is nonexistent.