Ben came out quickly on a Saturday and he was able to find what the problem was fairly quickly…read more He was very nice and friendly plus he squeezed me in when his 8 year old son had a soccer game. I'm sure it was because I was a senior and needed a lot of help. Ben is a very kind man. For the time he spent the price was fair. Got a Computer problem Call Ben. He's Honest, polite, kind, knowledgeable, really very handsome and he took my trash out without me asking. Chance Bowser

Outstanding service and professional employees. Do not hesitate to hire…read more The hourly fee is expensive, but the work quality s excellent.

crappiest glitchiest service I've ever had. But don't worry she'll sell yu to "upgrade" to rid of…read morethe issues.... not. She's instantly "I don't care" attitude and rude if she the sales lady doesn't hear what she wants to hear. No issues since I switched to new provider. Amazing how that works.

We've gotten our business VoIP phone services through ClearVoice for (I think) 7 years and they're…read morewonderful! Kelly and her team kick butt--they're on the spot when you need help, they provide a high level of service when you want a change made or have a question, and they're truly nice people. I love working with them and highly recommend them!

If you ever want to experience what it feels like to be an absolute burden simply for existing, I…read morehighly recommend stopping by the Overland store and being "helped" by Mia. Truly, it's a rare talent to make a customer feel like they've committed a federal offense just by walking in before closing, but Mia has mastered it. I came in the night before--yes, a whole few minutes before closing--and Mia greeted me with the enthusiasm of someone being forced to run a marathon in the rain. The sighing, the glaring, the "I cannot believe you're making me do my job right now" energy... breathtaking. I didn't realize entering a store during business hours was such a personal attack, but thank you, Mia, for the enlightenment. I was told by the representative the night before that I had two weeks to get all my information transferred because I have extremely important documents on my phone. So naturally, when I came back the next morning--on a Sunday, no less--Mia decided to rewrite store policy on the spot. According to her, under no circumstances was I taking my phone out of the store. I explained the importance of my documents. I explained what I was told. I explained why I needed to verify everything. Her response? A beautifully delivered: "Well, I don't know what to tell you, but you're not taking it out of the store." Ah yes, the signature "I don't care, and I'm not going to pretend to" customer service technique. Very advanced. Meanwhile, I sat there for over an hour while she acted like I was asking her to perform a miracle instead of simply honoring what her coworker already told me. The level of inconvenience she projected could've powered the entire building. And then--shocking plot twist--the original representative finished with his customer, walked over, and politely told me, "Go ahead and take it home and bring it back in the morning." Imagine that: someone who actually knows how to speak to customers like human beings. Wild concept. To summarize: * He handled the situation correctly. * She handled it like customer service was a punishment she was forced to endure. If the goal is to drive customers away with attitude, hostility, and a complete lack of professionalism, Mia is absolutely nailing it. If not, someone might want to remind her that helping customers is literally the job.

The absolute worst customer service. No acknowledgment whatsoever; just stare into space or walk in…read morethe back so they don't have to acknowledge you. I don't mind waiting but these kids don't greet you, let alone let you know they'll be with you as soon as they can. And this isn't exclusive to this particular T-Mobile; they seem to hire and train their employees to have zero sense of urgency. It's amazing how $20 minimum wage is the expectation for this level of work; I worked harder for $6.50/hour. Verizon may be more expensive but at least they're more interested in actually being of service.

I want to give a special shout out to Jeff R. for giving us exceptional customer service today. We…read moreare longtime Sparklight TV customers. We needed to move to new equipment and had some issues, but Jeff resolved everything beautifully. He is incredibly kind, friendly, smart, efficient, knowledgeable, and hardworking. We definitely recommend Sparklight TV!

12 years with Sparklight in Boise - reliability and customer service have fallen off a cliff…read moreI've been a Sparklight (formerly Cable One) internet customer in Boise for about 12 years, and the service has become steadily worse while the prices keep going up. Every six months or so my connection starts randomly dropping - exactly the same pattern, year after year. The connection will work for a few months, then suddenly I can't reliably watch movies or YouTube because the stream constantly pauses, buffers, or disconnects. Most recently, over Christmas the connection became almost unusable. In the middle of the day I watched my modem/router dropping and reconnecting over and over again. I called Sparklight and they scheduled a technician visit for today between 8 a.m. and noon. They called yesterday to confirm, then again this morning to confirm, and then again around 9 a.m. telling me a tech would be there in about 30 minutes, so I took time off work and waited. No one ever showed up. No call, no text, no update. Two hours after the promised time window I called Sparklight. Their automated system kept telling me there were "zero callers in front of you" while I sat on hold for around 30 minutes. When I finally reached a human, I was told that "someone will be out later this afternoon," as if the original appointment and all the confirmations didn't matter and my missed half‑day of work was irrelevant. I pushed back and the agent said he would "call dispatch" and then left me on mute for another 15 minutes with no communication and no resolution. At that point I hung up. There was still no technician, no ETA, no apology, and no offer of a credit even though I lost work time waiting for an appointment they repeatedly confirmed and then simply ignored. This is not a one‑time glitch - this is a pattern I've seen for years: * Recurring service drops every few months that make streaming and basic internet use unreliable. * Support agents who insist "everything looks fine" until the problem magically disappears for a while, only to return again later. * A complete disregard for scheduled appointments and the customer's time, even after multiple confirmations. After 12 years, I'm actively looking at alternatives because I can't depend on Sparklight's reliability or their customer service. If you work from home, stream regularly, or just need consistent internet in Boise, I strongly recommend looking at other options before signing up with Sparklight.

This was the worst store experience I've had. I waited 40 minutes without even being acknowledged…read morewhen I walked in. I understand helping other customers, but basic customer service goes a long way. There were only two employees working, and the service was extremely slow. Lisandro was one of them. If they can't properly handle customers' needs with the current staffing, they need to schedule more help. Very disappointing experience, and I'll be taking my business elsewhere.

​​ I do on the phones with them so it's no particular store . 30 years 20 T-Mobile 10 Metro and…read moreback to T-Mobile . Dedication and loyalty means nothing to them apparently. Internet $35 two phone lines $60, total $95. Took two weeks to get the internet box in the SIM cards . Not even 2 weeks after being connected they tried charging me $135 . And they still didn't transfer phone numbers . And it was only 2 weeks of connected internet . I told him hell no you need to get your shit straight . Totally blowing off what I was trying to explain to them that I'm not paying for a month and only having half the service for not even 2 weeks . I told him I ain't doing it they turn around put it up another $100 when I tried calling back the automated system said I have to pay minimum of 185 that goes 235 for 2 weeks of service, correction half service . Told the rep I want to talk to his manager because I've been loyal that's got to mean something . Demand you got on the phone about 2 seconds of speaking not even escalated they hung up . They called me back hung up again didn't even get a chance to say anything . T-Mobile as I knew it turned into manipulative lying receiving scammers. Going right along with all the others that are making everyday miserable with the 500 calls a day making a career out of being losers trying to get over on people for a living . 30 years of having a phone underneath them through their services . 10 Metro bus to T-Mobile . Very very disappointing T-Mobile. You turn into a let down . I hope you fold quick . Please I just shake my head for a rating well less than a star .