Hello, I am writing about my experience, and my Fiancé's experience at the Meridian, Idaho Store located at: 3223 E Louise Drive, Meridian, ID 83642 I have to say, admittedly, whenever I go into either it's that experience I have and commitment to excellence I provided, I gauge the esthetics, interactions, service. Customers do too but my position is different. This is the first time I had an experience in the industry so good I felt compelled to write about it! I have to honestly say, your store and staff by far are the BEST I have ever seen in the industry, direct or indirect, including the ones I managed. Kind of humbling really and made me relax, I knew I was in good hands. I came into the store, it was beautiful, well kept, I was greeted promptly by Adrian, and right away I knew we were in good hands. Positive attitude, he listened to what I wanted, an upgrade, asked good probing questions, and went to work, to find the best deal for my money and the needs I expressed. While talking he also probed for unexpressed needs but not pushing them. He found a deal for an awesome phone that had everything I wanted. After he nicely, not pushy, while maintaining a positive attitude and being super friendly, he presented a Galaxy Watch 4. I have resisted getting a smart watch since their invention, but he talked, not pushy, about the needs I had and how they complimented the watch and more I could do. Plus, there was a deal for it with my phone, and the fee for the line was good. Sold, and I felt happy about it, I trusted Adrian it was the right choice. During our interaction he also talked to my Fiancé', got to know her as well as me, and probed for her needs, and unexpressed needs, not pushy. So then he asked is there anything he could do for her. Now that she had seen the power of my watch, she inquired about an Applewatch and was like me, resisting to get one since their inception. My Fiancé' is a strong and intelligent woman so I left the interaction to them, I'd only chime in if she asked. He followed his same model and my Fiancé' like me, realized from Adrian's knowledge and care it would be great for her life. She got one and was happy. Adrian was great, activated all devices, transferred my data, connected both watches, then said he was glad to help us in using them. I was good on the Phone but the watches were knew. He showed us everything, even helped and taught us to perform additional tasks, answered every question and we were good to go. At the end he was great, went over all the things we did and asked if we had any more questions, we didn't, he showed us alll we needed to know! All this is less than an hour! He had also expressed the value of our time. The most important part of our interaction was he said if we ever needed help with anything, we are welcome to come back and he, and the store was there for us. Felt we were part of a family now and they all cared. Bottom line, WOW. I have never had such service that I was even remotely compelled to right about. Every representative in the Store: Adrian, Caleb, and Allen are awesome. I can only imagine every visit there you'll find the extra mile. But especially for Adrian,  I think he has it all, the best traits I have ever seen in the industry, and special thanks to him. Your company develops talent very well. I'd hope you would specifically recognize Adrian, he's a star. Thank you! P.S.  We love our watches! read more

This store was amazing purely because of Chris. He stayed an hour past closing to help my Nana switch her phone plan. Not only that he is going to personally pick up a modem and set it up for her. He was so nice and helpful I would 100% go back just because of him. I would also like to shout out Jeanette because she was also incredibly kind for us being there so long after closing. read more

Bad experience, will not do business with this Tmobile branch on Louise Dr. again. Not professional, not knowledgeable, not caring, at times rude. And they Lost 2 years gallery's photos 2019 to 2021. Not happy! read more

Great staff roque and Adrian are always very helpful every time I have an issue with my phone or I need a new one!