horrible service, my phone was wigging out, they told me to go on the web to file a claim...with a…read morephone that is not working. tried 3 times and got locked out. They offered NO help. I went down the road to verizon in Nampa and was helped right away. They understood the situation and within 10 min. they had me serviced. this is the second time I have had very poor service at this store. I will no longer be going there.

I had an appointment back in August and regardless of not scheduling prior to showing up, I was met…read morewith patience and a friendly smile. We had a lot of questions and we were stressed about having all of them answered. Every single expectation we could've ever had was met. Daryson B. was absolutely amazing and helped us smoothly transfer our services and upgrade our phones. He let us know about all of the deals going on and helped us choose the best option that would fit our needs. He asked questions to get to know us better and we felt comfortable and listened to. We walked away with new phones, the perfect service for our needs, and an extreme gratitude for Daryson and everything he did for us. I have never experienced such an impressive level of customer service. We will be returning for all of our future needs. Thank you Verizon and thank you Daryson!

This is the worst business I never dealt with. Horrible slow service and then they messed up all…read morethree of our phones. We have been back 3 times now. I also came back to turn in my old phone and they made me wait forever. Avoid this location! The person running it should be fired.

I was greeted quickly. Destiny helped me out. she was amazing. she answered my question, she game…read moreme time to think about my decision on upgrading my phone. she then gave me some told me about upgrading with a watch. I told I was little skeptical cause we had trouble getting a watch. we tried 3 other times. she reassured me. She got the order and she was able to get it for us and so I'm so happy that we were able to get it. I appreciate her hard work and due diligence. I look forward to working with her in the future. Thank you Destiny

This is the second time I have gone in this store for help with my phone. Each time they have gone…read moreabove and beyond to help me. I was at a previous store in caldwell that offered NO help. Thank you to the employees that care , this will be my first stop from now on.

Good service. Helpful guys. Got me taken care of and assist with setup. Came in and got a watch…read more Checked my plan for savings.

I came in looking in asking for help and the guy working said to just buy a new phone. Little to no…read morehelp just wanted me to buy a new phone when all I needed help with was a software reset.

Excellent service. Both Mikinzi (hope I spelled that right) and Kat were very helpful 2 days in a…read morerow. Kat stayed with my issue of activating two BYOD iPads and changing account features for a really long time (due to Verizon system complexity) with patience! I recommend this place for their service. The accessories are super over-priced but I suppose that's where they make their money. 5 stars for excellent staff service 3 stars for price gouging on a quite extensive selection of mobile accessories.

I went here about a year ago and got the new phone got on a plan with a family member and then that…read morefamily member wanted us off her plan this year and both times the lady named Elizabeth helped us she was quick and she knew what she was doing and she handle a rude customer as well a older lady that was being rude to her I would like to note I came in near closing and after all the people she helped she stated a little later to help us and we got everything fixed I couldn't have been more grateful for her as I do use my phone to call for work so I need it to have service and get it on my own line she needs a raise Elizabeth was a good vibe and overall she knew what she was doing.

We went into this store last week and bought an IPhone 17 pro. We had incredible service last week…read more(5 stars). We had to go back today to give them my old phone and had a complete opposite from the customer service from last week. You could tell the employee didn't want to be there. It was probably the worst customer service I have ever had. I tried to get him engaged in some conversation, but that was a negative. Another customer came in when we were in there and he said nothing to her, but I did, just to show him how he needs to interact with customers by saying, hi there, I will just be a minute", but he still said nothing to the other customer. He definitely needs some customer service training. I will not go back, nor will I recommend your store to anyone else.

If there was a 100 sativa is a true customer service rep I have been treat with respect she is in…read morethe caldwell id tmobile store. She also went beyond this by helping me she is a 10 and this customer is very happy because of sativa. Thank you for hiring the best.

I went in today because I wanted to know what discount I could get on the new iPhone. Cristian…read morefound a new phone plan for me, got me practically free iPhones, and let me know upfront the changes to my bill and how much I'd be paying. He did all this under 5mins. Cristian was very efficient, knowledgeable, and professional. Oh, forgot to mention that I went in with my 11mo old who was grabbing and throwing everything! Everybody in the store was very kind and patient with us. Thank you!

Great customer service, Great Deals and they take really good care of you, I will be coming back to…read morethis store in the future and would recommend buying from this store

From the owner: Switch today & enjoy America's largest 5G network.read more

Gotta give it to the sales rep Tanner here in Caldwell, ID! This gent kills it on vibes and…read morecustomer service!!!! He for sure needs a raise!!! Mike and Danielle are thrilled with the new N10!!

BUYER BEWARE Our experience with this store is that they feel free to change the terms of sale…read morewithout informing the customer before purchase. Specifically, deciding whats returnable and non-returnable even if purchased in error, and returned unused the next day. I would not shop here if you could avoid it, lots of alternatives in the area.

The service we receive in T-Mobile stores is unparalleled. Couple that with the excellent cell…read moresignal up and over Teton Pass and highway 33 to Rexburg makes them the premier choice in Teton Valley Idaho.

Vic set phones aside for me for a day. i spoke with Caesar over the phone and told him we would be…read morein a day later. I didn't want t tell him I was in the ER with 6 herniated discs, as I didn't think it was his business. I told him I was not available for the evening for personal reasons, and asked if he could hold the phones for another day. He said no problem. I went in the next day and went to talk to Vic. He said the phones were already sold, as I didn't come back in when I was supposed to. I told him I had spoke with Caesar the previous day, and he assured me the phones would be secured. Vic informed me that not only had they sold the phones, but the ph are now on back order, and wouldn't be available till March. This was December 21st. He told us if we switched colors, we could get phones on Jan 18th. So I said fine, switch colors. Vic sat there typing for @ 2hrs, typing, then going into the bac room. Every time I asked him, what's going on, he replied, I have to go check on something. He initially quoted me $192 to pay for the taxes as a payment. He then 2hrs later said I needed to pay an additional down payment of $50 per phone, which was a total of $200 more. I fumed as I've been a customer for 4yrs, and never missed, or been late on 1 payment. After going back and forth with him saying there was nothing he could do. So I said fine, I'll pay the additional amount. In the meantime, he accidentally cut off my Netflix, and couldn't fig out how to have T-Mobile cover the account fee. I was there for so long, I paid for Netflix, so my kids would stop calling me.Vic assured me my account would be credited, we'll see about that. After about 4hrs of Vic fumbling around telling me he's trying to figure something out, he looked up at me and said, honestly, you'd be better off if you come back in the Spring. My response was, wtf are you talking about, I need a new phone now. My phone only holds a charge for about an hour. He said, well you'll get a better deal then. I was like you have to be kidding me. He replied, i can't figure this out, try calling corporate in the morning. Maybe they can figure thi out. It's saying you need a $200 deposit per phone. And a $30 upgrade charge per phone. It won't let m change it because, they'll think I'm just trying to manipulate the numbers to get a sale. The deal I was trying to take, was buy 1 get 1 free. why would I be paying all these extra fees for a free phone. If I paid all the extra charges he eventually proposed, I would be paying for the 2 free phones outright, and still have to pay for the other phones over a 30mo contract. I'm calling corporate in the morning, I'll write another review after speaking with them.

My laptop started having issues, it would blue screen a few times a day, usually during file…read moretransfers but sometimes just randomly. Took it to Jaime at PC Fast and he had it diagnosed the same day I dropped it off within hours, an internal component failed. He had a new one installed, windows 11 installed, all my photos and files were back in the correct directory by the morning! My laptop has never been faster, its so responsive, boots very fast and doesn't get as hot. I was hesitant to switch to windows 11 but with Jamie's extremely minimal install, there's absolutely no bloatware, no ads anywhere (not even youtube!), and it runs better than ever! All this for a great price, I couldn't recommend him enough. Definitely someone I would trust with another machine of mine!

Awesome service!! He is Fast! He did it all in a matter of hours. I had an old computer so he…read morecopied the files unto a refurbished computer and cleaned it all up, removed the windows 10 password. I was very impressed. He didn't mess around - just got it done! LOVE IT!!!