This place is a total rip-off!!! I had a 6+ iPhone for 7 years with the same screen saver, unscratched or cracked. But I needed a new phone because my old one didn't have enough storage. Ryan was very nice as he set up my new phone @ $29.99. He began adding the accessories but I wasn't clear on how much each one was going to cost. I purchased a new Apple SE 2022 & was told I needed a special new Car Charger @ $44.99 + a new Universal Wall Charger @ $39.99 +a compatible Charging Cable @ $34.99 + . When I asked why I couldn't use my chargers & cables that fit the new iPhone, I was told that my new phone would be at risk.
Then I got talked into buying a new "Chrystal Palace" phone case @ $44.99 because it was so highly recommended & better than what I would find on Amazon. I couldn't transfer my old case, which is also in pristine condition after 6 years, because my new phone is smaller. Then to top it all off, Ryan finished by carefully applying a new Screen Saver @ $64.99 !!! When I said I really didn't want to spend so much on accessories I was told I would lose a $55.00 discount because I needed to buy all 5 items. I acquiesced, not really knowing that my total balance would end up being $229.95 for 5 accessories less the $55.00 discount = $174.95 + the set up fee of $29.99 + tax @ $40.20 = a grand total of $245.14.
After just a couple weeks, my $64.99 Screen Saver looked like it had a long scratch in it & then another one & another & another. I returned to the store expecting some compensation or at least a new & different brand of screen saver. After waiting for one customer ahead of me, a saleswoman with horribly long white fake fingernails & hands covered in tattoos, looked at my phone and told me "the screen" was broken not scratched. At first I didn't understand if she was talking about my Screen Saver or my iPhone screen. She explained it was the Screen Saver that was cracked & said, "It did it's job" by saving my iPhone screen from breaking when it was dropped. I said I hadn't dropped it as I'm extremely careful with my phones. She seemed to not care & asked what I wanted, to which I said that a new screen saver would be appreciated at the least. She said I had to wait for a manager who was sitting in his car outside.
I waited quite a long time as more & more customers came into the store. I asked twice if he could be summoned, to which she said twice he was probably on a conference call. She was still working with the same customer as when I first arrived at 9:00 AM. At one point, she walked around to address the other customers waiting in line behind me while the original customer was still sitting at her desk. After about 20 minutes, I'm guessing, the manager finally came in the store with another manager, I told him I had been waiting to talk to him. I showed him my receipt and expressed much disappointment that a $64.99 Screen Saver cracked several times with little to no reason after only a few weeks at most. He looked at my receipt and said that I didn't really pay $64.99 because I had received a discount. I reminded him that the discount was on the total of 5 items costing $229.95. He used the same line as the fingernail tattoo woman saying, "It did its job."
At that point I had become very irritated and showed him how the screen saver wasn't even staying tight against my phone screen as I lifted a corner very easily.....eventually easily pulling the the screen saver off and it continued to crack even more. I held it up & showed him how easily it cracked & said it was a piece of sh_t that I thought was outrageously priced & that it was labeled as "Tempered Glass"!
He became very snarky & said I could've gone to Amazon, to which I responded that I was advised not to. He said I could buy another one for $64.99 & that he wouldn't replace it. I had become very upset and was talking loudly about what poor service & products they provided. He said I was "causing a scene" to which I agreed !! I packed up my all my accessory boxes, my receipt, my purse, put on my coat & left saying I would never use a Verizon store again, that the store was a ripoff & that I would be telling everyone I could, to never use Verizon Stores. I parted saying, "Good luck customers" to all the customers that had come in since I had been there.
Unfortunately, I had left the completely destroyed Screen Saver on a counter & had to return to the store to get it. I did announce that I needed to retrieve the ruined Screen Saver. The manager was walking into the back & assured me that he hadn't taken it, because I couldn't find it at first. As I found it & turned to leave, just as I was opening the door a woman's voice sarcastically called out "Merry Christmas." So hopefully, she'll be made fun of one day when she gets ripped off & tries to stick up for herself.
Do yourself a favor. Do some research + shop around before doing what I did. Thanks for reading! read more
