October 1 4:30 pm there was an extremely rude employee who refused to help my friend for 1 hour and 15 minutes, repeatedly took customers just after they came in even after the new customers said "go ahead, you've been here much longer than me" it seemed like profiling. i don't know what's wrong with people like that like maybe she's bigoted or maybe she's underpaid or maybe she's just mean. regardless we've lost our trust in verizon black shirt hair in bum purple iphone dark brown hair midsized woman with medium light complexion approximately 30 years old read more

To get an iPhone, this place is more convenient than an Apple Store. That said, we had a horrible experience yesterday. We got a new iPhone and wanted to switch phone numbers. Unfortunately, even after I was very specific with exactly what number should be switched, the Victra representative switched the wrong number. This set off a chain reaction where 3 phones in my family were all getting the wrong numbers / texts and one phone didn't even work anymore. On top of that, Verizon has eliminated all after hours support so I had 3 family members furious with me for 12 hours. Thankfully I was able to call Verizon the following morning and a well trained tech support representative fixed it. However, I will not trust this Verizon branch with anything remotely complex again. read more

My wife and I want to congratulate two employees that finally corrected our as Verizon customers. We had an unfortunate experience as some of our billing was incorrectly processed which took considerable time for us to explain to the salesman in the store. We contacted Verizon by phone and received some good advice from a supervisor named Brenda. We eventually returned to the store in Westwood and met Johnathon, who was extremely courteous and kind. He patiently solved our problem and fixed the mistakes that occured from our initial phone purchase. He corrected the accounts and got everything working correctly. We were prepared to take our buiness elsewhere, but he and Brenda kept us as customers through their efforts. read more

Crooks are posing as employees here: Crook #1 is Geo A. impolite, full of gas, he will push you to the brink of buying defective Iphones and useless gadgets you certainly don't need. Don't get fooled by Marquis, selling expensive, overpriced cases-and-shit things, this is an ex-verizon store with nothing to offer, just victra, no verizon whatsoever. Zero service, no selection, no value space. Empty shells of merchants. read more

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I had the absolute best experience I've ever had in a phone store, all thanks to Blaine at the Verizon store. From start to finish, he made upgrading my phone an absolute breeze. He is incredibly knowledgeable about all the technical details and explained my options clearly, including ways to save money--without ever being pushy about products or plans. What truly set Blaine apart was his dedication. He stayed 30 minutes after closing just to ensure I fully understood how to use my new phone. That level of customer service is rare! He is not only smart and professional but also kind and personable, making the whole process enjoyable. If I could work with Blaine for every tech question I ever have, I absolutely would. Verizon is lucky to have him! Highly recommend asking for him if you need help with anything. Thank you Blaine!!! read more

Scammers. They charged me for a service I didn't use and twice for a phone case when I only got one. I would not have known unless I got the receipt and reviewed it later read more

I fortunately stumbled upon this Verizon location while running errands. I was met by the representative, Michael Palomares, who was truly fantastic. With my family, I have had a membership with Verizon for over 20 years, and have purchased numerous cell phones, iPhones, accessories, subscriptions, etc. I have never encountered a more knowledgeable, patient, and helpful representative. I purchased a new plan, iPhone, and a lot of accessories and Michael helped me choose the most cost efficient plan, and assisted me in transitioning to my new 16 Pro. Since I am essentially technologically incompetent, I needed a lot of assistance and explanations, which Michael kindly provided in a way I could understand. In the past, I have felt anxious and time pressured, but Michael provided dedicated and careful guidance so that I felt very reassured. He was able to thoroughly answer all of my questions in a highly professional and friendly manner. I cannot recommend Michael highly enough. He really understands the notion of customer service in an age of unaccountability, glibness, and apathy. Thank you Michael!! read more

I came here 5 years ago and received incredible service. How the mighty have fallen. Had a technical emergency this week. I have a business account and my device was glitching and I couldn't even contact customer care on my device, so I went into the store. I walk in to an empty store and a tall guy in black glasses walks out from the back and tells me to have a seat. He then disappears for 10 min. Once he returns, he gives me a dead eyed stare and asks what I need. I explained my device was glitching and I wasn't able to connect with customer support to troubleshoot device. i said my device is under warranty and I added that I had another phone to activate if necessary. With that he just responded...it'll be 40 dollars for activation. I said I don't know if I even need to activate because I'm not able to connect with tech support. He rolled his eyes and shrugged his shoulders like..."yeah, soo???" I asked if I could connect with Verizon Customer Care to establish what I should do next and he said...NO. He said they don't have a phone and I wasn't using his. Then he walked away. Needless to say...I left. I'm okay with authorized dealers trying to make a buck. Im not okay with businesses operating under the Verizon name and then treating customers like this. Even if there was NOTHING he could do, you don't treat people like this. I'm writing this review to encourage anyone needing a Verizon product or service...go to ANY OTHER LOCATION than this one. read more

Have you every experienced such poor customer service that it ruins your day? Well, welcome to Verizon at the Broxton location in Westwood. I arrived at the store seeking assistance for a product that I purchased (at a Verizon store) under warranty. The store was empty except for two employees (male and female). The woman remained on her phone -- clearly immersed in personal activities on her phone. The male employee's interaction with me was apathetic at best. His interaction with me, for the most part, was a "nothing I can do" approach. I eventually suggested that I call Verizon's customer service and, perhaps, he can help/participate in the call. Again, the response had a "i can't be bothered; it won't help" tone. The other employee stayed on her phone (occasionally looking up when the male employee posed a question directly to her). It wasn't until that they noticed that I was getting aggravated and frustrated that one of the employees became a bit more engaged. If Verizon management is reading this post, please have employees at this location enrolled in a series of customer service courses. I left the store unsatisfied, with the issue unresolved. Neither one of the employees inquired about the call I completed (in their store) with Verizon customer service. As I exited, I waited at the door for some type of acknowledgement. Eventually, the one employee looked up from her phone and said (unconvincingly): "sorry." Based on this experience will I (obviously) not visit that location again, but I will also never give Verizon my business. read more

I came in before this store closed and the representative didn't take me anymore as a customer. I know how stores work. This is messed up customer service. Store closes at 7 and I came in before 7 but they said they are dealing with their last customer. This is messed up. Customer service nowadays sucks read more

Verizon - I came in Before 7 but the representative said he would not take me anymore!!!! I know how stores work. I came in before 7 and this person - Mobile Phones Near Me - Los Angeles, California

Blane was very helpful He helped me all the way He is the best. Five star service. I came in for an issue that went unresolved all day and he helped fix the problem. read more

I had pleasure of meeting Zack and Blain today . They are pleasant, professional and want to do good job for you.. Thank you for finally hiring right professional for this office. God bless their kind heart.. read more

Blaine, my sales consultant, possesses extraordinary knowledge, expertise and extraordinary people skills. Specifically Blaine is a very good listener, a very good communicator. He has terrific patience, compassion and sincerity. He deserves a raise. read more

Unless you are buying something from these people do not go in there they will not take a minute to help you if they don't make money... horrible service and horrible attitude read more

Blaine was absolutely incredible. I came in thinking I was going to leave verizon due to a discrepancy on my plan and he was able to resolve it. I recommend going to this store for Blaine's service! read more

Blaine, the Verizon Sales Rep-Westwood Office was incredibly knowledgeable and very courteous. I had a wonderful experience and highly recommend Verizon. read more

I entered the store, and the 2 employees did not greet or have smiles on their faces. They simply sat in their seats and waited for us to walk over and have a seat. This gives off the impression that they despise their job. The black lady who "helped" us had such an attitude. She was dismissive and didn't want to explain in detail our billing questions. While in the store, we had Verizon customer service on the phone and she became frustrated and angry because she had different answers than the person on the phone (who works for Verizon). Not to mention she had her iPhone propped up in-front of her computer and using it while she had customers sitting in front of her. So now we left the store, with $110 debited out of our account, our questions unresolved, money & time wasted, and day ruined because the lady was so rude. She should not have a job that requires talking with clients, if she cannot have a positive attitude. read more

Verizon - Indoor - Mobile Phones Near Me - Los Angeles, California

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I walk in and the customer service agent just stares at me blankly. I ask if he could help me. He Responds with "I can't just drop everything right this second." There's a pillar in the way and I can't see he's with a customer. How bout "I'm with a customer right now, I can be with you in a moment." Holy crap who trains these people? It's like he was shocked he was getting another customer and was too flustered by it to want to help. I did a U-turn and walked right out the door. Congrats on losing any kind of commission you may have gotten as I was looking to bring my wife over to Verizon and get a new phone. I ended up calling the Verizon hotline and they were much more helpful with zero attitude. To the owner of this store, please train your employees on common sense and courtesy that is consistent with the Verizon brand name. read more

This is not a real Verizon store. They are a 3rd party. They make you buy $300 worth of accessories to be able to purchase a new iPhone. Be aware! read more

Don't waste your time on this location. I had an appointment at 4 pm and waited over 30 minutes before finally deciding to leave. They had one person helping a customer out while the "Assistant manager" stocked products for the entire 30 minutes I was waiting without even bothering to help. I tried to check in see if I would be helped within a certain time frame and the woman was very rude and stand offish, honestly did not seem like she cared. Someone else came in while I was waiting and the "assistant manager" said they would be helping him as soon as the store associate was finished with his current clients?? Completely ignored me waiting. Can anyone tell me why I waited over 30 minutes for a trained "assistant manager" to sit and stock screen protectors the entire time while I had an appointment to upgrade? Just don't. Come here. read more

If I could give 100 stars out of 5 I would for the wonderful service I received yesterday night (10/23/23). I regret that I forgot to ask the name of the person who helped me. He was kind and helpful and honest and hard working and sincere, and all around a good person. Also very knowledgeable. He listened to my problems and knew just how to help me, and answered all my questions. I came in weary and wary of how I would be treated. I came out feeling like someone at Verizon saw me as a person and helped me find the best solution for me and my phone needs. Words can't express how grateful I am for the wonderful man who helped me last night. Thank you!! and cared enough to help me. who knew his stuff and helped me find the right solution for me read more

AVOID Verizon at all costs, if possible. They have a very impersonalized globalized generic sales racket going on. I've been a customer with Verizon for more than 20 years (starting in Tidewater Virginia in around 2000) and have had insurance for each device for almost as long so I'm again stuck in a contract with this corporation, unfortunately. More horrible customer service from this location (and Verizon, in general) at 1095 Broxton Ave in Westwood, UCLA. Today's date is March 17, 2025. A young unprofessional dude name Michael, who numerous times refused to provide his last name, said he's been there a year and was a tremendously impatient, defensive, arrogant and offensive listener (interrupted repeatedly with two suggestions I'd already tried numerous times before I every got to the second of the two current issues). Avoid Verizon, this location, the corporate office on Wilshire, as well as the customer service phone number (you'll end up on hold and transferred repeatedly for hours with no results) as much as possible. read more

Terrible service a complete waste of my time, I was directed there by the Verizon customer service line, and went there to buy a new iPhone and trade my old one, then they told me I can just bring back my old phone to get a trade in value within 30 days, When I came back a few weeks later to turn it in they said I needed to reset the phone and they could not help me with that, so I did that at home and went again back to a Verizon store to turn in my old phone. This next Verizon rep (at different store because I refuse to go back to broxton store) said they forgot to process the tradein at the Broxton store as they we're supposed to do, so I had to either wait in line to have service member process the trade in or do it myself online. This has still not been resolved yet I really hope the process online is easy and it will take another trip to Verizon store yet again to get this saga resolved. This has been weeks and hours of my life that I will not get back because of their incompetence at this store, do not go here if you value your time and sanity. read more

This was by far my worst customer service experience to date, and I deeply regret choosing this location. After reading all the negative reviews, it's clear I'm not alone in having a terrible experience. I went in today to pick up an iPhone I ordered online the day before, only to be met with rude and dismissive behavior from an employee named Michael P from the moment I walked in. I ended up waiting for two hours, during which he assisted only one other customer, before he finally retrieved my phone from the back--something that took him all of five minutes. When he handed me the phone, he passive-aggressively said, "Have a great day. Throughout this entire ordeal, a Verizon rep stayed on the phone with me, offering to speak directly with Michael to resolve the issue. However, Michael refused to communicate with him. Thankfully, the Verizon rep helped me file a formal complaint afterward and overheard the entire encounter. I will never return to this store and will warn my friends, family, and neighbors to avoid it as well. This experience was beyond frustrating and completely ruined the excitement of purchasing a new phone. read more

Eddy was awesome . He was patient and confident and fixed my issue. My phone line wasn't working and no one else was able to help. Thank you!!! read more

Only guy that is working. Was working with a lady but won't greet me back what I need or give me an eta when he can be available. Wait 15 mins , not even a "hello" to acknowledge that I exist. Do I need to beg for is attention. He sounded nice to the lady that he was working with. But not to me read more

If you can get the one person who knows what they're doing with two or fewer customers- which probably won't happen- you'll be okay. Otherwise, it's going to take a long time to get anything done bc they're not actually a Verizon store, and they will send you away to a Verizon corporate location for anything that's not signing you up for new service. In fact, they might even send you away with the equipment you need for the new service, but not sign you up for it, and then try to send you to a Verizon corporate store to return the equipment their store issued, but won't/can't activate or take back! Save yourself the time and don't start here unless you don't have another option. read more

In years past, I always avoided the Verizon store in Westwood by UCLA. I was having issues with my phone and I had to go somewhere and it happened to be that I was right in the middle of Westwood. I walked in the store asking for help and to my surprise I was greeted by Edgar. He's the best thing about the store. He was polite patient helpful, and went the extra mile to help me figure out what was going on with my phone. Just wanna let people know that he was a great guy and if you need help go see Edgar read more

After being mistreated at the store on 26th and Wilshire , I went to this location and they were so nice and helpful! NEVER going anywhere else . Welcoming me the moment I walked in helped me find a Ups store to return my damaged phone . Highly recommend this store! They all deserve a raise! read more

GIVE GIO A RAISE!!!!!!!! He was incredibly helpful and sweet and PATIENT, considering he was the only associate in the store. There was even an a**hole customer attacking us to hurry up yet he kept his composure and professionalism. Deeply appreciative of his time today, thanks again Gio!!! read more

Geo did a great job was very helpful, kind and professional! Would recommend him to anyone that needs help getting a new phone

The person who waited on me was so rude and unhelpful and literally started arguing with me so I left. A year ago they had different people working there who were very helpful. Too bad. I will never go back. Her name was Lanye. read more

Ordered a phone in the verizon app for pickup and it said it would be ready in a couple hours. It's been almost two days now and it still is saying it's not ready for pickup. Cancelled my order because these clowns don't know what they're doing. Don't go here, and definitely don't order for pickup. read more

Worst customer service ever. Stopped in at 6pm on Wednesday. Laziest employees. Have me sitting there while they're chatting with their rent a cop security guard. Then a worker approaches me doesn't even introduce himself or ask me what's wrong. I ask him a question regarding my phone SIM card & he gives me a sarcastic response no answer to my question. I ask about upgrading my phone & he doesnt care to explain my upgrade options. I felt like I was inconveniencing his time at work, he did not want to help me or talk. I left seeing as how lazy & the workers could care about their customers. Don't go to this Verizon. read more

I got an excellent customer service from Freddy. He was very patient and helpful with me who is such a tech nerd. Sometimes I had to wait for a while but it's okay. This store is located in the center of Westwood Village so I expect many people coming in. I go with plenty time. Even they are with customers as soon as I enter the store, they always greet friendly. While I was with Freddy, the other male stuff, David was picking up the phone very quickly and helping customer professionally. Both of them work very hard. While they were with customers and some minutes for wait processing, they helped others in the store. The customer service is very good. I think some people have not a good experience here but I always come to this Verizon store and I'm always satisfied. read more

Do not bother opening an account at this location. It is easier to purchase a house through mortgage nowadays with digital copies of supporting documents than dealing with nearsighted zombie employees that think they are still in 1990s and request only hard copies for required documents in order to open an account. Do not waste your time , take your business somewhere else. Rep is very rude and arrogant, treats you as if you owe him. read more

Worst customer service ever. The guy that works there is such a dick and clearly hates his job/his life. He was just sitting at the desk and trying to avoid helping anyone. When I asked him where the iphone is he was like over there on the wall. Ooook can you show me please? As if I'm bothering him by asking him a question. Then I asked what is the difference between the three different iPhones that they had hanging there and his rude response was "you should go to the Apple store" wtf?! Then I asked if they have the Google Pixel and he went to get it from the back but he said "it's dead so you can't look at it." What? This guy should not be working here or anywhere he needs to interact with other humans. read more

This place deserves a one star review. I have been a Verizon customer for 10 years and this is not the only location I've been to. I'm seriously considering to switch carrier after today's visit. They just don't care about customer service. Take my word of advice and go to another location or switch your wireless carrier. read more

There's no way this store can be successful with the negative and uncaring customer service, I went in to return an item I had purchased a few days back, didn't even want to help told me we can't help you you have to go to corporate. I asked for a store number and they looked at me like I was crazy. SHOP ELSEWHERE SAVE YOUR MONEY read more

Mari at the Westwood location deserves Huge Kudos again!))) I SO Appreciate her Great customer service. She goes above and beyond with her patience and kindness, but it's her knowledge of all the different pieces of equipment that I'm having to work with that saves me every time. I am So Grateful I found her and have and will continue to travel to any Verizon location she is working at to have the piece of mind that I will be properly taken care of and that I am in Great hands. Thank You Mari!))) read more