They do their job. The employees are pleasant. I just don't understand why there isn't a "fast" lane. I just needed my screen saver changed out, I know my account had to be pulled up and checked I have the screen saver plan. Once done it took 10 minutes. The wait was 45 minutes. I don't blame the employees, I just think a better time system could be implemented. read more

Whatever you will be going into, ASK FOR NATE. He went beyond what he should have done. I say this as honest as possible. If you want someone to help you and get straight to the point with some actual useful suggestions and not try to sell you bs. ASK FOR NATE. I went to trade in my family's phones and walked out happy and having to pay about $80 less on my plan with his suggestion about some things in my plan. EVEN WHEN I had issues with my trade in, he just communicated in the best way possible and made the process work my way but of course the sooner the better. So before even a week with our new phones, no lingering issues, I can happily say ASK FOR NATE. read more

T-Mobile Experience Store - We all upgrade to iPhone 15, iPhone 17, iPhone 17 pro, and iPhone 17 pro max! NATE MADE IT WORK! - Mobile Phones Near Me - Los Angeles, California

Apple screwed up my 2 iPhones and Jonathan that works at Verizon was able to fix them. Apple said I'd have to reset the phones and lose my data, Jonathan fixed them good as new, keeping all my data. Thank you! You saved my phones! He's very knowledgeable! read more

I've been coming here for a while now. JOSH IS AMAZING. So friendly and great customer service.

LANDRY IS THE BEST !!!! I was on a trip to Los Angeles when my Verizon service failed. My wife and I went to the T Mobile store at the Beverly Center and were fortunate to be served by Landry. He was able to save us $1400 on the switch from Verizon and T Mobile. He was polite, professional, and very helpful. I will gladly refer and endorse him. T Mobile has been excellent so far. read more

Martin and Marcos are really nice gentlemen. They both helped my husband and me very nicely. Martin helped me buy what I was looking for and transferred everything from my old phone to my new one. Martin is very patient and comfortable to communicate with. The same goes for Marcos, so I was pleased with the service overall. However, I learned that the T-Mobile shop is less crowded on weekdays, especially in the early mornings. read more

Excellent service at a fair cost. This is what I've found after researching possibilities among various other wireless carriets.

I WOULD NEVER RECOMMEND THIS PLACE , even to my worse enemy, i wasted my time twice going to that place for a simple trade in and they brilliantly found a way to mess it up, after redoing the transaction twice. Their level of incompetence is eyes watering UNBELIEVABLE!!!!! Believe me when I say they do not deserve a single star, and did i get an apology? THINK AGAIN! read more

This is one of the nicest T-Mobile stores I've visited. Having just finished a major renovation, the store now exudes a calm and premium energy, with ambient lighting and music. Parking is now free (no more tickets and validation), and I was in and out in just a few minutes thanks to the helpfulness of the staff. Zero complaints! read more

T-Mobile Experience Store - Renovated store interior - Mobile Phones Near Me - Los Angeles, California

Hey Folks - If you want 5-Star Customer Service ... you've come to the right place! I came in last week to have a screen protector placed on my phone as there was no possibility of me doing it myself. Waaay to complicated. Quinton M, Snr. Mobile Expert came to my rescue. He was so accommodating and put it together in no time and was kind, considerate and very professional which is something we all expect from T-Mobile. He certainly did so and made my day and did it with a ton of style and grace! Well done! read more

Biggest shoutout to Kyle G for being the most patient, straightforward, & kind T-Mobile employee I've ever met in my life. He was so honest with pricing & incredibly helpful!!! THANK YOU KYLE. read more

T-Mobile Experience Store - Mobile Phones Near Me - Los Angeles, California

Literally everyone in this establishment is lovely, accommodating and well versed to help with anything you need. Every time someone walked in the store, every single person working the counter welcomed them to the store. Shout out to Josh, Martin, Alexandra and Quentin who literally took care of us with smiles and compassion! read more

I puchased a online order for instore pick at this location. The phone I ordered was a 512gb phone and the store rep tried to hand me a 256bg phone instead. When I told him that wasn't the phone i ordered, he asked me if there was a specific reason why I wanted the 512gb phone, as if he could manipulate me into taking the cheaper phone. read more

Landry helped me and my husband with my new flip phone. We bought the phone 2 days ago. There were issues that I didn't understand. We went. Landry took time to assess the issues and taught us how to fix problems at home. Not only did Landry help us. The manager also made sure we were getting help. The other salesman who sold the phone to us was very helpful in setting up our phone. He spent as much time as we needed to go over the details of the phone. read more

Mr. Landry was excellent v patient & knowledgeable. The manager is very helpful. I recommend this store.

All new low! Came into the store to make a payment like alot of us do. Was waited on by Kyle. He said for paying in the store it's 5.00 extra!!! I said really?? What is the reason? "I make the effort to come to the store to make a payment and you charge me 5.00 extras" ?? He did not even respond or give a reason. Beware! Please make your employees knowledgeable about this policy and how to justify it. Guess there is none. Why he did not respond. read more

I think that if we don't do something now about sales staff giving attitude, I mean what chance are grandchildren and have it's gonna be like we're gonna be yelled at for going in the shop like what do you want? Get out when you finish paying your bill actually say get out because they can't stand it , that's what I think on La Cienega. The Beverly center is a little bit hostel you go in there and you feel like you're bothering everybody. I went there for screensaver and it was gonna be $43. I said I can go to the connection and get one off the street for five bucks, and I am the two stars for the fact that I felt like I was bothering them and I think it's wrong read more

They overcharged me for months. Sold me one plan and bill me for another. Big business stealing is what my husband calls it mi would agree, feels that way. read more

I arrived with the necessary documents to access my account, which is in good standing, but was not allowed to. The lady helping claimed that the last store I went to was in the wrong to let me access my account (I only came to this store because of inventory). So, despite being the primary name on the account and having necessary documents, I was turned away because it was almost closing time. They were actively discouraging customers over the phone to come in because they're almost closing (in 1hr). read more

T-Mobile Experience Store - The store - Mobile Phones Near Me - Los Angeles, California

ONLY 5 star!!! If there was possible 100 than 10000! Christopher and Michael they have amazing vibe and the best costumer service! Friendly nice people! They helped me with my friends stolen phone and internet!!! Thank you so much! Guys u r amazing!!! Good luck!!! read more

T-Mobile Experience Store - Intwrior view - Mobile Phones Near Me - Los Angeles, California

Where to begin. I made an appointment online to visit this T mobile store because I believed I had a crack on my screen. At the appointed time I showed up. I went to the back of the store and told the team member I had an appointment. He inquired how he could help. I told him that I thought my screen had a crack and wanted to replace it. He asked if I had insurance and I replied yes. He looked at the phone and told me that the cover was scratched and that the screen was fine. He promptly replaced the screen at no cost. At this point, I was impressed. When he finished, I inquired about the Air Pods. I told him I had a pair of the previous version and I had difficulty keeping them in my ear. He stated these were a newer version and were adjustable so it would not be a problem. I inquired about a different pair and he told me that the Air Pods were better especially since they are made by apple for apple. I asked specifically what made them better regarding the functionality given the price difference. The Air Pods were $250 and the other Bluetooth headphones were $50. He again stated that the Air Pods had more functionality. THEN HE JUST WALKED AWAY AND LEFT ME THERE!! As if I couldn't afford the $250 Air Pods, I wasn't worth his time. Given this T mobile location is near Beverly Hills, I would think the team members would get some pretty well off customers at this location. When he looked up my account, if he looked at it, he would have seen that I have a current account with an unlimited plan plus a subscription for my iWatch. Or that I've been a faithful customer for years. I get it, I dress pretty simply. He didn't see the German car I drove to the store. He didn't notice my Cartier watch I was wearing and that I could VERY EASILY afford the $250 for the Air Pods. It wasn't the price, I simply wanted to know if I should get the Air Pods, which I had previously and was unhappy with or should I get the less expensive pair. However, even if I couldn't afford the Air Pods and drove a POS, he should have still treated me like a valued customer of T Mobile with an account in good standing, which he did not. I don't know if he works on commission, but he and T Mobile lost a sale today. Update: I bought a pair of AirPod Pro. T-Mobile, you just lost out on a sale. read more

T-Mobile Experience Store - AirPods Pro - Mobile Phones Near Me - Los Angeles, California

Unbelievably bad and rude customer service, the staff at this location behave as if customers are a nuisance. We are paying their salaries in the end so it's pretty shocking. It didn't seem to be behavior just directed towards me they were curt and rude with everyone. I have now left Tmobile and I am happy to no longer be a customer read more

My mother and I had a WONDERFUL working experience with Kyle G!!! He was VERY patient, not pushy at all, and made sure my line transfer + watch purchase went smoothly. I'm moving over from Spectrum + am very pleased with the time that Kyle gave us. Thanks so much! read more

i walked in the store at 7;15 pm to upgrade 4 phones, Kyle flagged me over and ask could he help! he sent me to the car for my identification. I immediately came back. when i returned he was taking a payment from another client. his co worker authenticated my account kyle said the store is closing in 20 minutes. come back some another time. LAZY sales rep. he deserves t be fired for being unmotivated, lazy, poor customer service skills , read more

Kyle has the patience of a saint. He solved a major issue that nobody could figure out and was kind in the process.

Our t-mobile visit to the south la Cienega Blvd and 4th street could have not been any better. The service we received from Julissa (mobile expert) and Gabriela (associate manager) was AMAZING! Julissa was very patient with all of our questions and concerns and answered them in a very kind, caring way. Both of them are very professional and friendly. T-Mobile is very lucky to have Julissa and Gabriela working for them since they are an asset to t-mobile. Thank you Julissa and Gabriela for your SUPERB service! read more

This isn't for this location but instead for Tmobile overall. I've been a customer for over 15 years and now after one and a half decades of loyalty I received an email that if I don't change my payment method to a debt card or bank account, then my bill will go up $20 a month. That's unacceptable. My American Express insures my phone against damage at no additional charge just by paying for the bill with my Amex. This is a low blow by Tmobile and is making me seriously consider leaving for another phone company. Spectrum offered me a free year of phone service so I might just go there. Tmobile, you should really reconsider this awful policy. read more

This is a great location to visit for how helpful and good customer service I received from Quinton Medina. Quntion made upgrading my iPhone for easy and fast process while getting the best deal. Additionally, he was kind. The whole store was nice and recommend this location I can tell that they care about helping you find the right phone. read more

I'm usually scared of places like this but I had a very pleasant experience today with Mobile expert Abby. She upgraded my phone with a trade in deal to a brand new iPhone 13 pro for only $35 dollars. I didn't even know the promotion existed. I was expecting to pay a couple hundred dollars. The promotion code wasn't going through at first but she spent a lot of time making this work for me and getting a manger involved. The process was easy and effortless and went smoothly after this and she was kind. Ask for Abby! read more

Hats off to Alexandra at the La Cienega T-Mobile. I had negotiated prices with two different customer service reps on the phone and gotten a good deal for my daughter, who needed a phone ASAP. But the phones were not in stock and would not be available immediately -- but I was told that the model I needed was available at the T-Mobile store. But when I got there, I found out that the information I had gotten on the phone was incorrect. I spent two hours at the store while Alexandra very patiently and professionally talked to several T-Mobile supervisors to get me the right deal. Since the store salespeople work on commission, Alexandra actually lost money on my transaction -- but she was a professional. The BEST. read more

David was very helpful and professional I switched to T-Mobile and bought a new phone, David made the process so easy. Thank you read more

Literally the worst customer service experience I've ever had. Yelled at, threatened and told I was waiting their time. Seriously?! I have no words to explain thus experience. How is this allowed to go on? read more

This place is the absolute best! My sales rep Quinton was super helpful and friendly. I felt very comfortable with the way he handled my plan. He really hooked us up with the best deals and equipment. The service was great! read more

The retail associate manager Patty is the best! She is super friendly and helpful. After a lot of upsetting and unsuccessful trips to different t-Mobile stores just to order 2 replacement screen protectors for me and my husband's phone. Patty was the one helped us and orders us within 15mins!! This is going to our go to T-Mobile store now! Thank you Patty! read more

What a great experience!!! This staff is one that goes above and beyond! The store manager is absolutely amazing (he even recognized I have a bday coming up) and the lady who fixed my screen was quick and super sweet. This location is out of my way, but I will only go here now. Thank you for all of your help!! read more

The most horrific customer service experience. Pedro the store manager and Dave an employee couldn't have been more rude, condescending and less reflective of why I've been a member for a decade. Find another store to go to because you won't get any help here. read more

Mariana was really great. She was the only representative out of 3 different T-Mobile locations (1 Lakewood, 1 Cerritos, and 1 Long Beach location) who gave me an actual option. I have the 360 insurance plan which allows me to replace my privacy screen whenever need be. Sadly, each location I went to would just tell me they didn't have it. Mariana, however, told me that they'd be able to ship it to my address. Easy as that. Thank you, Mariana! Now, I can save all my time and gas! read more

I went in here so I can get a return label to return a phone I purchased online. I only return the phone because T-Mobile doesn't have any good promotion for getting a new phone, but I assure you they have way better customer service than Verizon if you read my other review from this same date. I just wish T-Mobile had better promotion so I could've given them business because I completely regret purchasing phone from Verizon. #LIVID read more

Jordan and Heydy are the best! I swore to never go back into a wireless store again after some terrible experiences in the past with another network (starts by a V). I tried this location recently and the staff were great. They make sure you're acknowledged, are super friendly and go above-and-beyond to make sure you're happy. Jordan was super knowledgeable and professional. He helped me through a more complex order with several lines (some ported lines, a new one, new devices, a trade in, and Xmas promos). He found a great offer for me and processed everything fast. More recently, I also had to go back to trade-in my old device. The system wouldn't let them do the trade-in in store after my order was updated by HQ. Nonetheless, Heydy still found me a box, printed my return label and taped the box for me to do a trade-in by sending in my phone to their warehouse. How nice is that? Thank you!! read more

Yesterday, 3/22/21, we visited this location to purchase the iPhone 12. Our sales representative, Mariana Leon, was very professional and curteous. She made the process of both purchasing and transferring information from our older iPhones seamless. All questions posed to her were answered promptly. We highly recommend this T-Mobile location and if Mariana is available to seek her out for sales/ help. read more