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    T-Mobile Experience Store

    3.8 (58 reviews)
    Closed • 10:00 am - 8:00 pm

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    We all upgrade to iPhone 15, iPhone 17, iPhone 17 pro, and iPhone 17 pro max! NATE MADE IT WORK!

    Whatever you will be going into, ASK FOR NATE. He went beyond what he should have done. I say this as honest as possible. If you want someone to help you and get straight to the point with some actual useful suggestions and not try to sell you bs. ASK FOR NATE. I went to trade in my family's phones and walked out happy and having to pay about $80 less on my plan with his suggestion about some things in my plan. EVEN WHEN I had issues with my trade in, he just communicated in the best way possible and made the process work my way but of course the sooner the better. So before even a week with our new phones, no lingering issues, I can happily say ASK FOR NATE.

    Renovated store interior
    Zachary G.

    This is one of the nicest T-Mobile stores I've visited. Having just finished a major renovation, the store now exudes a calm and premium energy, with ambient lighting and music. Parking is now free (no more tickets and validation), and I was in and out in just a few minutes thanks to the helpfulness of the staff. Zero complaints!

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    1 month ago

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    52 minutes ago

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    9 months ago

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    1 year ago

    I've been coming here for a while now. JOSH IS AMAZING. So friendly and great customer service.

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    1 year ago

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    1 year ago

    Excellent service at a fair cost. This is what I've found after researching possibilities among various other wireless carriets.

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    2 years ago

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    2 years ago

    Mr. Landry was excellent v patient & knowledgeable. The manager is very helpful. I recommend this store.

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    2 years ago

    Kyle has the patience of a saint. He solved a major issue that nobody could figure out and was kind in the process.

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    Page 1 of 2

    T-Mobile Experience Store Reviews in Other Languages

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    Review Highlights - T-Mobile Experience Store

    “T-Mobile is very lucky to have Julissa and Gabriela working for them since they are an asset to t-mobile.”

    Mentioned in 11 reviews

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    AT&T Store - Loads of accessories

    AT&T Store

    2.7(234 reviews)
    0.3 mi•Beverly Grove
    •$$

    I WISH I'd believed the reviews. I WISH I'd believed the woman and her husband who came in…read morescreaming about the horrible service. I WISH. The man who "helped" me upgrade my phone is an absolute SNAKE. Here's what happened: I see on AT&T that I'm eligible for a free upgrade. I go into the store to make sure getting a new iPhone won't mess up my bill or my plan, and if the phone is truly free. He says it wont, and I say great I'm going to the Apple store. He says, please I get commission if you go through me. I decide to throw him a bone. Biggest mistake ever. This SNAKE then proceeds to tell me that he can actually save me money with a new plan. I was paying $160, he says he can get me down to $120. Then he says I'm in luck because its Black Friday and I can get a free line and a free phone, and that actually makes my bill less. I told him I don't really need another phone or line but he convinces me this is the best deal. He instructs me to go home to transfer my phone and then to come back so they can mail my old phone back to make the new phone free. I go back. The printer is broken, they can't mail it themselves. Fine, I'll do it myself. Cut to AT&T gets my old phone. They don't give me a credit because the new plan he forced me into doesn't accept trade ins. Now my bill is $178! I go back in. They claim to do a manager override. That does nothing. Then I go back in, and an assistant manager (he was actually nice) gets on the phone with corporate to get me my credit and to place me on an eligible plan. The new bill will be $155. Why is my next bill $214. I call corporate AT&T. The lady on the phone was like the original person you talked to straight up lied to you. Your original plan was the better deal. That second free phone isn't free at all, its $600. They still didn't credit the phone I mailed back so thats another $1000. They escalate me to fix it. The clown on the phone says "there is nothing we can do." I tried to cancel AT&T but then I owe for the devices. I am going back tomorrow. It is now my main mission in life to get this SNAKE fired. I tried to warn the other unsuspecting customers that they were about to get screwed over, but they won't believe me until it happens to them. NEVER EVER AGAIN. WORST CUSTOMER SERVICE EVER. Karma will get this snake. Hope his commission keeps his sad punk a$$ warm at night.

    I stopped in after noticing the $99 deal for two Wireless+ Air devices advertised outside. Hamilton…read moreassisted me and assured me it was a great deal -- I just needed to call AT&T afterward to activate it. I agreed and completed the setup. When I called AT&T, I was informed the deal is only available to customers 55 and older, which no one disclosed to me at the time of purchase. I returned to the store to request a return, but Hamilton refused. He also declined to provide his last name, would not connect me with a manager, and denied me access to the store restroom. I now have to spend additional time contacting AT&T to cancel a service I was misled into purchasing and arrange to ship the device back -- all on my day off. This is a serious customer service and ethics issue. Management needs to review this interaction and take appropriate action.

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    AT&T Store
    AT&T Store
    AT&T Store

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    Verizon

    Verizon

    3.1(240 reviews)
    0.9 mi•Fairfax
    •$$
    Available by appointment
    Shipping

    I went to the Verizon store to activate a new phone, walking from the Apple Store in the Grove to…read morethe distant reaches of the Farmers Market, where it turns into a large, high-rent strip mall. It was busier than I might've expected on a random Wednesday afternoon, with a few customers being helped as well as an staff member on a Zoom call, giving some kind of presentation to other employees. There was a whole segment about how to ask friendly questions to get in with customers to find out what needs Verizon could offer to address. I almost wanted him to finish the call and then casually ask me about my line of work. There was a short wait before someone was able to assist me (hence the eavesdropping, though to be fair, the call was conducted in the middle of the store). She was nice, helpful and patient. I am forty years old and not the primary account holder for my cell phone plan, so I had to call my husband at work to get the PIN. This was not an especially enjoyable errand, but the staff and store were pleasant enough, and I had a new working cell phone when I walked out the door. I'd come back if I needed something else from Verizon.

    I thought AT&T were bad. Absolute w*nkers here…read more This place would be better for society if it were a public toilet instead. Pay attention to the bad reviews because my experience was just as frustrating. They made me wait over an hour and then served other people who were behind me in the queue. The whole experience honestly put me off Verizon in general. If you need phone service go somewhere else.

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    Verizon
    Verizon
    Verizon

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    Verizon - Arturo from West Hollywood Verizon

    Verizon

    4.1(166 reviews)
    2.1 mi
    •$$

    Came in on a Saturday afternoon and there wasn't any customers so I was taken care of immediately…read more Lucky me. I won't bore you with all of the details, but I was having issues with my phone which is why I came in. Jose helped me out and explained what happened and how I can fix the problem should it arise again in the future. It took him about 5 minutes to fix the problem and he didn't even charge me for his time. I insisted on giving him a gratuity, but he declined. Jose really knows his stuff and was very helpful and friendly. Best experience I've ever had at any Verizon store, and I've been a customer for 20+ years. Thanks, Jose! This store is located at the outdoor mall in West Hollywood where Target and Best Buy are located. Their entrance is on the La Brea Avenue side of the building. Plenty of underground parking in the garage. First hour is free.

    I had truly an awful experience here. I go in to buy a new phone, and first the person there puts…read moresomething wrong into the computer and doesn't know how to undo it, so he has to call and get help. Then the people there are unable to successfully move my data over, and I had to go to another Verizon store to get them to help me. I go back later to turn in my old phone, but then they tell me I have to remove Find My, but there's an hour security delay and the place is closing. So I go back a third time and they say the phone is already registered in the system as returned, so they ask me to come back a fourth time. I say no, and we agree that they will call me later that week. Of course they don't call. It also turns out the phone is locked so I can't use it for a dual SIM with my international SIM. They never disclosed this when I purchased the phone. When I called them, they explained to me that this was my fault for not asking them if it was locked or explaining how I planned to use my phone. I told them that they should disclose this to people who are purchasing the phone, and they say they don't need to and they won't in the future. I talked to a manager, and he filibustered without letting me speak and then hung up, again reiterating that it was my fault for not asking them whether the phone was locked. I have another job, and it is not my job to understand all of Verizon policy. It's their job to explain Verizon policy to me. They failed, and refused to take responsibility for doing so. Their service on to of this is slow, incompetent, and riddled with mistakes. And they are exceedingly rude, especially the manager.

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    Verizon - Whole home WiFi

    Whole home WiFi

    Verizon
    Verizon

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    Apple Beverly Center

    Apple Beverly Center

    2.7(373 reviews)
    0.2 mi•Beverly Grove
    •$$$

    Sabrina at the Beverly Center Apple Store is by far the most exceptional Apple Genius that I have…read morehad the pleasure of working with. She truly went above and beyond to help me in a way that I had not encountered previously with any other Apple employee. Sabrina was knowledgeable and efficient, while also patient and respectful. Her willingness to go the extra mile turned what could have been a frustrating situation into an extremely positive experience. There were some hurdles that she had to crush in this occasion, but she handled it all with the greatest of ease. I've visited several Apple Store locations throughout Los Angeles, and Sabrina is responsible for my best experience to date. She is a tremendous asset to Apple who deserves recognition for the exceptional level of professionalism and service she brings to the corporation.

    Poor Customer Service I have taken my iPhone to the Apple…read moreStore Genius Bar three separate times, but the battery is still not operating properly. Despite having the device inspected multiple times, the problem has not been resolved. I even tried charging the phone overnight, but I am still experiencing the same issue. At this moment, the phone is plugged into a charger and displaying the lightning bolt charging indicator, yet the battery percentage is actually decreasing instead of increasing. I have never experienced a phone behaving this way. It is extremely concerning that the phone indicates that it is charging while the battery continues to drain. I'm very disappointed with Apple!

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    Apple Beverly Center
    Apple Beverly Center
    Apple Beverly Center - Employees

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    Employees

    T-Mobile Experience Store - mobilephones - Updated September 2026

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