I have been to this particular store several times over the years. My experiences here have been a bit of a mixed bag. On my most recent visit, however, I was quite impressed. The store was well-staffed, and the associates were friendly and helpful. Michael, in particular provided excellent customer service, and helped resolve my issues very satisfactorily. He quickly helped me find a plan better suited to my needs, that will actually save me money. He also guided my selection of a piece of hardware that seems to work quite well. I was very happy as I left the store on this day. read more

Awesome service today. Any and all questions or problems we had were answered. We stopped in to get our new phones activated and get some contacts transferred over. The entire process was clean, easy, and stress free. After visiting Park Meadows Mall nearby to check out prices on cases and screen protectors, we returned to this store again to get cases and accessories here. The prices were better and again, service was excellent. It was perfect! read more

Normally I hate going into the Verizon store because the customer service agents always tell me what they want me to get not what I need to get, making the store trip exhausting and dreadful. HOWEVER!! Todays trip absolutely wonderful. Michael Glasgow did any amazing job with getting me set with a new phone, which I desperately needed and a better plan to fit my usage. I now have a phone that works exactly how I need it and a plan that gives me more for my money. Michael sat with me for over an hour making sure that when I walked out of the store my phone was working so I wouldn't fall behind with work emails, phone calls or text. If you plan to go to this Verizon store make sure to ask for Michael Glasgow, he will make sure you get the device you need along with making sure that you are in the proper plan for your needs. I will continue to go back to this store for any help because of the great customer service that I received today. read more

Michael, the sales person, lied to me about a plan in order to charge me $600 for a phone instead of the $200 upgrade price I was eligible for. It also resulted in features in my plan that I need for work being turned off despite his assurance that they would still work. In order to get back on my original plan I needed to make a three hour round trip drive to the store. They made me wait half an hour to speak to an employee. Two employees were unable to help me. After 45 minutes the manager, Donovan, got involved. After another 15 minutes another manager, Paul, got involved. It took a total of 78 minutes but they did finally resolve the problem. But it did waste almost 5 hours of my life. read more

If you are in the South Denver Metro area and are looking for someone at Verizon to give you the kind of service you deserve I would not hesitate to recommend Kyle Anhorn @ the Verizon Store 8461 S Yosemite St Lone Tree, CO 303.708.1353 Kyle took the time to update our i-Phone with a new SIM card, new app to download contacts and replaced a faulty, difficult to use I-Phone cover. He did an excellent job. read more

This store is super clean and just as busy as all the Verizon stores are! I liked that they had a station set up to make waiting more convenient. You have to expect a wait at the Verizon store so, its nice that they have seating and work space for you during that time. I got some papers graded while I charged my phone!! The staff was attentive and helpful. They couldn't resolve my issues at the store but gave me great advice on what I could do and where to go in order to handle what I needed. read more

What a terrible experience we had tonight!! The employee David who was assisting us was rude and very condescending as he spoke with us about transferring my line over from my son's account to my new husband's account. We will be looking for a new Verizon store for doing business with in the future... or another carrier. read more

I had an issue with a brand new phone and they took care of it with some of the best service I've received in retail. Claire and Jaxson (I hope I remembered that right) made sure I had water, checked in regularly, and apologized for my long wait even though it was an internet issue causing the problem and not them. I can't say enough nice things, and my phone was replaced immediately in store. read more

This is a review for the Verizon store...not the service. Been there a few times to get a new phone and there is always a long wait. This time when we asked how many people were ahead of us in line, she said 14 people, but that should take only 20 to 30 minutes. Really? Can we get some more people working at the Verizon store on the weekends? read more

This is by far the worst Verizon store I have ever done business with. Any time I go to this location, my request(s) are not completed correctly. Today for example, I added a new line to my account. Of course, stupid me walked out of the store without looking at my receipt to ensure the pricing was correct. I got to my car and noticed the representative that assisted me added total equipment coverage (without me asking for or authorizing it), charged me $300 more for the phone I picked up than was advertised, and gave me the wrong storage capacity device. I will no longer go to this location out of the convenient location, but rather, go to the Southglenn mall location. read more

Every time I go to this store in need of help with a product or problem they do an amazing job of taking care of my issue. Boris took care of swapping out a phone and making sure it worked like my old phone. Verizon needs to have more people like him as he did an awesome job. Great product knowledge. Thanks Boris for the great job that you did today! read more

Go to Sprint!! Been with Verizon for years and they treat their customers like trash. Charged me an outrageous restocking fee for a mistake they made. Also, waited 45 minutes to me helped on a Wednesday at 2pm? That's crazy. Terrible!!!!! Called sprint and I'm saving they cut my bill by 60% for the same service. read more

Awful Service. I made an appointment. I showed up and their agent said they don't make appointments. I told him that my S7 was broken and could they help. The agent said they don't do repairs. I asked to see what new phones were available. He showed me 2 options. Said the only choice was pink or I could order on line. I left and went to the Verizon Store in the Mall and got EXCEPTIONAL service there. read more

Awful!! I went in to upgrade and the girl was not interested...when I asked questions she got irritated. Does not even deserve 1 star I walked out. Will go to another city read more

I suggest getting people who know how to serve customers or train with customer service. I'm sorry We worked with Cody and at first he was quite interested in helping me get a brand new iPhone. The beginning started pleasantly enough, but once I was a hard no on the way over price (but 'discounted') accessories addition, the customer service ended. I understand the attempt to sell more product, but being pushy and a bit rude about it is unnecessary. I also just recently moved from New York to Colorado. In New York the sales people there took out the iPhone, made sure it turned on and there were no issues. Even offered assistance in transferring information over or directions how to do so. I was handed the box with the iPhone and sent on my way. My fiancé will be getting a new phone soon, but we will be going to a different Verizon store and I suggest everyone else does too. read more

My husband and I had a great experience! We were greeted by Eddie and he was friendly, professional, and very helpful. He helped us complete several tasks and took about 15 minutes. Thanks Eddie! read more

I made an appointment online with the store to have someone help with my account. The person who met me out front at my appointed time rushed me into the store and immediately (and rudely) asked if I called the help line. When I said no he didn't even give me a chance to explain and rudely kept rushing me through my problem. He was RUDE! IMPATIENT! and CONDESCENDING! and told me to call Century Link, then walked away. WORST SERVICE EVER!!! read more

These stores are jerks. 9 days to go on my contract and they would not sell me a new phone for the 2-year contract price. I walked out of the store and called corporate from the parking lot and got new phone no problem. I won't deal with the power hungry asshole store managers that Verizon seems to put in every store. Also, it wasn't crowded and it took more than 10 minutes to get a service rep to tell me to go screw myself. read more

I have a suggestion for anyone unfortunate enough to need to visit this store. Bring a sleeping bag. Some snacks. Water. A good book. Or maybe just tailgate in the parking lot, cuz you aint gonna get help anytime soon. And they just don't care. I'm pretty convinced they have a commission structure where the person who helps the fewest number of customers in a day gets a reward. Seriously I've been to this store a few times and each time the wait is forever. If you haven't got an hour or two or three to burn, don't pay this place a visit. read more

While this review has more to do with Verizon as a Company - it is this specific location that has lied to us, stalled the process and acted like the problem was just us - all while knowing the FCC was actively investigating Verizon for promotion fraud. We are fighting Verizon over a promised, verified and documented 'turn-in promotion' from last September. Each time I've tried to use the 'virtual credit' I am met with a blank stare followed by someone 'from the back' emerging with talk-speak some a new excuse. Each one more elaborate than the last. I dig my heels in, produce paperwork and the virtual credit - virtually re-appears. Yesterday I went in to use the credit and the request once again resulted in a new excuse why the credit is no longer available, "we have purged those files they no longer exist". Knowing the limits of my civility - today I have sent in the calmer of us. I know myself and waiting in the car is best for everyone involved. So I started looking up Verizon and their cell turn-in program to learn that currently the FCC is gathering evidence for a class action fraud case. Including the charges that they actively used email auto-delete (I had to look that one up - it is a real thing) feature for emails sent with the virtual credit info. In other words you go to use the credit and poof the email has evaporated days/weeks ago. Thousands of complaints of that little gem came up with a simple Google search. Some users have found relief with the BBB, others have joined the class action suit. What else was amazing is that in my search - Verizon is still offering rebates for certain products being turned in. That's just plain cheeky! No wonder they act like nothing is wrong. Spoiler alert: if you're not reading this review - Verizon just also figured out how to auto-delete Yelp reviews too. Hey it could happen. read more

Unless you love getting a bill triple what was disclosed you, love finding out you're in a contract and were never told, and love being on hold for 1/2 hour to customer service if you have a question, DO NOT GO TO VERIZON! Especially this store. And don't bother calling the number listed for this store. You will get Verizon Customer Service somewhere else. read more

Preston helped my husband and I today and he's just the best. Was very knowledgeable and more than willing to research to make sure we knew exactly what a great deal we were getting. Though they were busy and there were some technical difficulties, he made sure I was 100% before we left the store. Thanks so much, we will be back to get one for him! read more

30 Minute wait to make a return/purchase! How about stop standing there with a tablet and just help people as they come in. This "customer service" is absurd. Maybe it's time to hire more people. I will never come back. After they took my name they were just standing there waiting for another person to come in. And it's not like you can make an appointment to return/purchase accessories. read more

I purchased 5 phones beginning of May 2013 The clerk booked the phone as a business account without letting me know, maybe because he would get commission? Verizon credited $2000 from my credit card without me knowing it. A month later I called and complained, and they confirmed that this was a wrong booking. It is today July 22nd and I still did not receive my money after two months! Customer service of this company sucks! read more

So after many headaches and hours on the phone with Verizon (and the smiling face a mentioned previously ended up being of little help), Verizon's final defense is that there is nothing wrong (I had full signal at my home until a couple months ago and all of the sudden i can barely connect). Not device related - all 5 devices in my home began same problem at the same time - little or no cell service. read more

Cory helped me with a very frustrating problem, was thinking of making a change in my phone service after going to the Southglenn Verizon but i am happier now after visiting the Park Meadows store. read more

So, I thought I was walking into a Verizon store so I could get my phone worked on. No way man, I did it so I could hang out for an hour without getting any help and watch store associates stand around. Well, I didn't have anything else to do with my family on a Tuesday night. I had no idea this is how I like to spend my very limited and precious family time! Thank you verizon staff for allowing me to experience this revelation! OK, let's get real. It wasn't until I announced very loudly to my husband (via speaker phone) that I was writing a yelp review and giving them 2 more minutes before I left that I got any service. Three associates came over to help when all I needed was to get a screen protector swapped out and another put on. Turns out, they didn't seem to care about customer service until they heard the word yelp. The only bright spot in the evening was Dimitri. He seemed to know what he was doing and seemed to go out of his way to make sure I was satisfied with at least his service. So all in all, would I go back to this store? I probably would, but only if what I wanted was not available online and only if Dimitri was working. read more

This is the most unethical business I've encountered EVER! We were DECEIVED and LIED to by the manager and other employees at this store! To be frank--it was WORSE than USED CAR SALES PEOPLE. Do not do business with these people. And the FACT that there are dozens similar complaints and VERIZON has done nothing about it has made us choose ATT And they also took 3 of our iPhones and "PROCESSED THEM" to send in, even though I texted the sales person Lacey within 40 minutes of leaving the store to tell her to keep the phones and I would be in first thing in the morning. And then when we returned it's "too late" and she proceeded to say she hadn't gotten a text from me...ACTUALLY I have PROOF of our texts!!! Oh and I got the EXACT same "STANDARD" response I received on the other reviews people have posted about lies and DECEIT...really are you serious? DO NOT go with Verizon they CANNOT be trusted read more

Was in here on Friday afternoon and Derek made all my iPhone and iPad dreams come true, I couldn't have asked for a better experience. Initially, I was told by the greeter that what I wanted wouldn't be possible, and Derek worked with me to find an amazing solution and I left completely satisfied. read more

We have bee to many verizon stores, with mixed reviews generally leaning tword negative experience. Not so with this verizon. Of course we did experience the standard greeter, and 15-20 minute wait time, however this was better than being told 15-20 minutes and waiting over an hour, wich we have started coming to expect with most verizons. Trey was a HUGE help, and got us back up and running within a few minutes. This is an example of what happens when Verizon gets it right! read more

Devin was absolutely amazing! He was so helpful and understanding. By far the best customer service I've had in a long time. He listened to my issues and found a solution right away. I will now only be contacting him for my phone services. read more

Wow! Thank you Verizon for maintaining a first class store and employing such an excellent technical staff. Mr. Cedric Pugh, Solutions Specialist is very helpful and made our purchasing experience a pleasure. Sincerely, W. Morris & Son read more

Best experience at any other Verizon Store- Nate Barta was very helpful and a great explainer- he is genuinely helpful!. They had a lot of friendly staff working- definitely go to this store. I've had a lot of bad experiences with Verizon but this one was excellent! I was in and out if 15 minutes with a new phone on the way. Impressed! read more

I waited for 45 minutes to talk to a representative. I didn't mind because I knew they were busy. When someone finally came up to me,I asked for the price of a phone and was shocked when I found out it was more than the price at best buy. I asked the representative about the difference, and he rudely just told me to leave and go to best buy. I would not have waited 45 minutes if I had known the man was going to be so unprofessional. Every time I have gone into that store, the people have been nothing but rude. I will never go back, and I will make sure all my peers know to do the same. For anyone needing to go the Verizon store, I recommend the kiask in the park meadows mall or the one off of Colorado Blvd. read more

Impressive store, with a great team. I personally worked with Ryan, and he was fantastic. The only reason for three stars, is lack of team members (had to wait 50- minutes on a Wednesday morning before I was helped). Management listen up, hire more people to assist your clients. read more

Very disappointed in Verizon and this particular branch. We visited this store to purchase new phones about a year ago and were baited into converting our account into a business account. The young lady who helped us took an extraordinarily long time to set it up, on top of the long wait to get service. She completely messed up our account by duplicating our account. Unfortunately we were unaware of the mess until we got back home and tried our devices. We went back, waited a long time for service and finally got the young lady to help us. She messed it up again! After several attempts at fixing the messed up account, we asked to return the extra devices she persuaded us to get in order to qualify for the supposed "better" business account. We returned them, however there was a " double" account in our name for these extra devices that she never cancelled and that we were unaware if. We have tried for months to get this sorted out through multiple phone calls to Verizon, often times waiting on the phone for at least 30-45 minutes to get service, to no avail. Then multiple visits to their store, always waiting, for sometimes up to an hour for service. Still no resolution. No one has been able to help us, even their new store general manager. No return phone calls from him after desperately explaining my shocking customer service to him and the horrible predicament we are in. Now, after months of attempting to get help with the duplicate account in our name with charges that they promised to remove together with the erroneous duplicate account, we have been sent to collections for the erroneous duplicate account and erroneous charges!!!!!! I have no clue how to get rid of this duplicate account that this very inexperienced and careless young lady created, and neither do they!!! I'm at the point where I may have to get a lawyer involved because they have affected our credit. Please be aware when visiting Verizon, and in particular, this store and in particular, if they try to upsell you. We are in a predicament with no one capable of helping us. Or perhaps it's no one who really cares. read more

If you need GREAT customer service along with detailed product knowledge, I highly recommend that you visit this store. My personal recommendation would be to work with Susan Torres. Susan has patience like a saint! She assisted not only with my upgrades but took the time to explain my bill and made sure I received the proper discounts. Susan is very honest and thorough and I cannot appreciate her help enough. We were there past the time the store was closing and I did not feel rushed. i would recommend to make an appointment with Susan. I am sure other reps are trained on the products, but you cannot train personality or customer service like Susan's. Give that girl a raise! read more

I guess Verizon likes making their customers wait for 45 minutes while their general manager and other techs stand around and do nothing!!! At one point their were 5 techs standing around or moving merchandise while we waited and continuously told that there were two more people ahead of us. The general manager will not make eye contact with me and continues to pace the store not doing anything. What an absolute joke!!! Do not waste your time here!!! read more

If you want slow, crappy service, this store is for you! The Verizon reps take a ridiculous amount of time with each customer. They are slow, not knowledgeable, and have to call another Verizon for help, seriously? Don't expect them to help with you small problems because they don't know what they are doing and they're very rude about it. Not coming back to this store again. read more

I took Verizon connection with Samsung galaxy S5 in dec'14 from Verizon kiosk , costco. I don't why but I never happened to use my headset. 15 days back when I thought of using my headset , I realized that headset doesn't fits in audio jack. Samsung center in best buy confirmed that its manufacturing defect and I should be contacting Verizon to get my phone replaced. Went to Verizon retail and first they tried to get rid of me saying u got your connection from Costco, go there. I checked in Costco , they said its over 3 months, go to Verizon retail. Went to Verizon retail, they opened phone, they say uer phone has liquid damage. Any novoice knows that if there is liquid damage, first sign is pink cross on battery and phone get smudged. My phone is as clean as new. Probably they didn't took me as well informed. I said how headset not fitting in audio jack is caused by liquid damage. They started filling replacement request but added liquid damage over rules as other warranty and if in warehouse they think there is liquid damage, they will charge u $300. Now I was certain I will get charged even if no damage. Verizon says whIle taking contract , there is a line in contract which mentions warranty and replacements are based on Verizon policy. And the verizon policy is if u have any issues in your device, send us your phone and we will send you new phone but that's very big BUT if we find any damage on uer phone ( which not is ascertained in customer physical presence ) we will charge u price of replacement phone. Customer is given no choice whether he chose to pay or get his old device back. Now, how can I trust verizon that this policy is not to make money? Am I responsible that they don't have technical people in their center who can fix simple issues in phone ? Why I am bring compelled to trust verizon that if my phone doesn't have any damage they won't charge me. Check my phone in front of me or give me freedom to determine that whether I want to pay for replacement or get my old phone back. And if you dare ask these things in verizon retail center manager simply tells you that this policy and if you don't listen , we will be forced to escort you out of door. PATHETIC ....Pls stay away from Verizon or pray god that your device never has any issues else Verizon can give u hell of a time ... read more