Terrific Experience!! Michael walked me through an amazing new computer set up with a huge screen. He even knew about broilers. Great salesman. And Matthew came out to my home to hook up the internet. He expertly did so, and even took the time to set my work computer up. Very pleased with Best Buy and their wonderful associates. read more

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Tried calling Park Meadows store to see if their spectacular employee, Alex, is working today. He's the best!! However, I got their AI assistant who was worthless and delayed everything by asking non relevant questions. She transferred me to some unknown place and still no one has picked up after 12 minutes. GIVE US A REAL PERSON!! Your AI assistant is worthless. I just need to know if Alex is there today before we drive all the way there. I could have driven there and been less frustrated. Lesson learned. Once I got through, I was connected to the Lone Tree customer service who said they didn't know the info and couldn't transfer me directly to the store. They said I had to drive there. This is NOT customer friendly. LET US TALK TO EMPLOYEES AT THE STORE. I will be looking for a different company to buy future products. read more

Best Buy SE Denver - Phone call. - Appliances Near Me - Lone Tree, Colorado

Mia and the team provided great support while helping me sort out a complicated Apple trade-in. When issues came up, Mia could have easily just said they couldn't help, but she stuck with it and worked through the problem. I really appreciate the help. read more

From the time you walk into this vacuous store with nothing but employees and product reps everywhere, you feel lost and ignored. We had to pursue employees to get help and then they couldn't even tell us where the Samsung tablet that was advertised was kept. Finally someone else told her, so she begrudgingly just walked away. We realized she might actually be going to get the product, so we followed. We asked questions about the tablet and she knew nothing. Asked her why the tablet that's on all their adverts and online wasn't on display and she responded that no one buys them?!? To which I said I wasn't surprised since it was stuck in a cabinet somewhere. Anyway, poorly run, no real customer care, employees without product knowledge or care, so could not recommend with any conviction. Sad, as we used to shop here often over the years. read more

Best Buy SE Denver - One of the counters - Appliances Near Me - Lone Tree, Colorado

No managers to speak to!! This company has become a woke culture!! I would encourage to buy from other big box stores as this company has gone down hill!! read more

I went to the Aurora branch but they didn't have the storage I was looking for but Park Meadow did (Best Buy associate at Aurora pointed that out to me). So I ordered via the Best Buy app, drove to the location and it was ready for me to pick up by the time I arrived. Great quick professional service. read more

This Best Buys was excellent! From the staff waiting to help, to the cashier. Everything was great! The store was laid out well & very clean. No regrets here! read more

I had an incredibly disappointing experience at the Best Buy Park Meadows store after purchasing a new microwave from the store. I brought my old microwave to recycle--something Best Buy clearly states they accept on their own website--but the store manager, JJ Jacquay, refused to take it. There was no explanation that made sense, just a flat refusal that contradicted Best Buy's published recycling policy. To make matters worse, the interaction felt dismissive and unhelpful. I've already notified the district manager, Josh Mechum, about how poorly this was handled. For contrast, I drove to the Best Buy in Aurora, and they accepted the microwave for recycling immediately with zero issues. That's how a store that values customers should operate. Because of this experience, I will no longer be doing business with the Park Meadows location. I strongly recommend visiting other Best Buy stores--like Aurora--that actually follow company policy and treat customers with respect. read more

In store people were great. However call center AI is crap. Unable to have conversation, unable to switch to person after repeated requests. The delivery company "ontrac" has horrible communications. Ontrac's ai text chat is even worse then the bestbuy ai. I was out for an hour during the day and somehow that was when they tried to deliver the package. I tried sentences such as how do I coordinate delivery? Is the package available for me to pickup? And when I asked for phone number to call the text said goodbye and ended chat. read more

Staff was great at servicing my laptop and getting it fixed and explaining the process.. Hunny grabbed a TV on sale and the employee was awesome at explaining the details of the merchandise and the importance on a warranty. My device was taken care of free of service - saved me a lot of money and that's the best deal for me! read more

Horrible rude staff especially their manager. They are not helping with any technical questions. And each person tells you a different thing about their return policy. Don't recommend this place. read more

I bought a Zag screen saver for my phone. I'm supposed to be able to replace it without charge. I hadn't been in for a year because everything was fine. But today, I needed to go in and get it replaced. In the past, BestlBuy employees have done the physical replacement for me.And now there is a charge. It's not as much as it would be if I took it to a Zag store, butI still didn't want to pay it. An employee named "A " helped me put the new screen protector on my phone, which was above and beyond customer service. If more companies and more employees like m would just go a little bit above the expectation they would have loyal customers forever! Thank you. read more

Purchased a new Windows 11 pc and laptop through Best Buy to replace our two Windows 10 computers. Best Buy did not did not properly transfer our old email files and get our Outlook mail working again. They also failed to properly transfer and install the files and content from both our desktops. Very poor service. read more

** Beware of 15 Day Damage Window ** Ordered this dishwasher while we were doing a major kitchen reno. Had the contractor install the dishwasher and found that we could not push the rack into the back. When we pealed back the insulation on the outside we found a big dent (see pics). Called Best Buy and was told no returns after the 15 day return policy (I was at 21 days..). Very frustrating after spending $1,300 on a high end product. Be aware when you order that Best Buy is stringent on their return window. From here on in it's Costco and Amazon for me. read more

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This has been one of the worst shopping experiences of my life. I ordered a washer and dryer almost a month ago, and Best Buy has canceled the delivery multiple times with zero explanation. Every date they give me ends up being another lie. I've wasted weeks waiting at home for nothing. The lack of communication, accountability, and basic respect for customers is unbelievable. Best Buy has shown me they do not care about their customers at all, and this whole experience has been completely unacceptable read more

Very impressed with Jake and the service he provided. My wife and I came in looking for a new refrigerator after 7pm. As the only salesman in the department Jake did a great job of asking clients if they needed help and checking in on multiple people. When we picked a fridge the whole process to check out and go over the different options offered was very efficient and informative. It had been many years since I had last shopped at Best Buy and the variety, layout and customer service was very impressive. I will definitely come back to Best Buy for appliance needs in the future. read more

Had to ask 3 different people to help me. The man named Antonio at the front was more interested in texting on his phone than helping me. When I asked if he could help me he snapped at me what was I looking for. When I said tablets he waved his hand vaguely and said "over there." I had to wonder around for a while to find them. When I found them to man in the area refused to make eye contact with me and when I asked for help he said it wasn't his department. Finally I found a nice person named Claire who helped. They were wonderful. I wouldn't recommend this location if you want to spend money. I paid almost $700 to be treated like a nuisance. Also, Antonio, if you're the manager, you're setting a terrible example for your employees. Rude for no reason. read more

Do NOT order delivery. They will say they attempted a delivery when I was home all day and NO ONE even knocked on my door. Then when you contact customer service they WONT refund you for something you never got. So I'm without a laptop and $1200 that they won't refund. Absolutely insane. read more

**Caution** Do Not use their delivery service. The company's map had my location across the city on a random road. I let the driver know and they just canceled shipment, it now just says "Delivery Attempted". You can't reach the delivery service, you will be on hold for hours. And Best Buy can't do anything, just stuck in limbo. I was told to "wait a few days to see what happens next", this was supposed to be next day delivery. Look at all the 1 star reviews. read more

Best Buy SE Denver - Pin is set off the side of a random road. Nothing around. - Appliances Near Me - Lone Tree, Colorado

Went here today to buy a TV for my daughter. I had been tracking the price, and it was on sale today. The website had a countdown of the remaining time. I waited until Scott was available, gave him the model number, and he said that he would check in the back. I told him that I had confirmed it was in stock. He nodded, went to the back, and came back with the TV. At no point did he suggest another TV, or try to upsell me. I appreciate that. He also loaded it into the car for me! I did get the two-year protection plan, because my daughter is only 18 and I think it's a good idea. I don't have any complaints. Over the years, I've bought laptops, Apple Watches, and IPads from them. This time, they had a much better price for the specific TV than Amazon. read more

Really bad experience with our last purchase, washer and dryer. My husband posted a review on Google on the terrible delivery experience, and it only got worse from there. Upon first use, the washing machine overflowed. Whether it was due to the install or a faulty machine, we will never know because there was no follow-up on our initial complaint. Getting the situation corrected was a nightmare because you are at the mercy of someone trying to make things right (or not). The machine was left for 5 days filled with standing dirty water before getting a replacement. Thank you to the people who stepped up to help us. We won't be buying appliances here again. read more

Cracked my screen protector AGAIN and finally made it in to get it replaced. Love the Zagg screen guarantee. Worth the money for me as I'm famous for cracking screen protectors. Paid for it to get installed and the associate did a good job. Convenient and because I went on a weekday, it wasn't busy. Plenty of parking in the shared lot. I wandered around and even bought a screen protector for my son. We went the next day to get his installed. I think this is a worthwhile investment. I recommend. And this is my fav location as they are friendly and personable here. read more

Items were stocked wrong tried to get two 32gb sticks of ddr4 at the price thats on the shelf as $44.99 got to the counter and theyre almost $60 a piece when i showed the counter associate the price tag she called her manager who came out and was immediately rude about it like i was the one who changed the product around. Terrible service everytime ive come here will not be visiting again. read more

Will never use this location ever agian. JJ Jacquay, the manger, is very rude and called me a lair in front of my child. I've never been treated like that before. Piss poor customer service from an "Experience Manager". Purchased a brand new product from them, came back within an hr of purchase to exchange the item beacuse the item was broken in box, just to be called a lair in front of my child. Will be filing an offical complaint with corporate, bbb, and whoever else can impact that site. Hope no one has anything broken from here cause they will scam you! Thom, a sales associate, on the other hand is a rock star. read more

Purchased a Jennair 42" refrigerator in July 2024. Had several deliveries cancelled because product wasn't available. Finally got a delivery date and time (November 2024). Morning of delivery, I received an email that I needed to reschedule the appt because they didn't have a 4 man team to install. Meanwhile, my 70 year old husband and I moved all the food and furniture for the delivery. Went to Best Buy today and cancelled this purchase. Worst company I've dealt with to date. read more

Went here yesterday to look for a simple USB cable. Got no help at the store. This was around 11am., so not early or late. Shelves have lots of out of stocks, empty slots. Guessing this store is the next location that is closing. Very poor experience. Actually found the cable I needed at the Goodwill store for $1!! Good luck Best (worst) Buy. RF read more

NOT Samsung Certified. Sent me to Aurora Best Buy, made an appt and Geek Squad didn't even show up to MY appt. Little hard to 'rate your experience' when you didn't have one. They sent me to U BreakiFix just down the street. Save your time and go give them your business instead. read more

Non-English speaking installers took down our old microwave, left that on the front porch. Lost the mounting bracket to the new one. Had me take down tile. And then when I finished they drove off! read more

Went to best buy to trade in my Samsung Phone. Employee working in Verizon kiosk told me the trade in value was $800 so I selected a $1200 Samsung 22 thinking I owed $400. I paid the $400 then the employee told me my trade in was only $400 and I owed $800 balance! I told him to cancel my order and refund the $400. He refused stating $400 already went to Verizon in the fifteen minutes this deal was taking place. Both manager and employee refused to cancel. Now I am paying off the additional $400 I was falsely charged and adding an amount to my monthly charge which will take THREE YEARS TO PAY OFF! THIS INCIDENT HAPPENED DEC. 2022. I HAVE BEEN TOO UPSET TO WRITE THIS REVIEW BEFORE NOW. This was wrong, probably not ethical, and a bait and switch move in my opinion. read more

This review is to capture their on-line ordering and curbside service. First of all their app is awesome. It easily lets you know which product is available and also chose whether to ship it or pick it up. For the holiday time it was so great since I could shop on their app, have it only show me things in stock at a particular store. Purchase it and then go pick it up through their curbside pick up. Easy to do, low contact shopping. read more

Had to come in to return a tv. Instead of bringing it up to the service desk for me, they sent me on a wild goose chase to go find it. Well, I couldn't, because the only stock they had was not in the store. Eventually someone in the tv department sent me back to customer service, and said they'd bring it up. 20 mins later, I finally got the model exchanged, after being in the store nearly an hour. Frustrating experience- don't think I'll be coming back anytime soon! read more

Better late than never! A few weeks ago our 3.5 year old Samsung TV decided it didn't to be part of our family anymore. After a few days of research we headed to Best Buy knowing exactly what we were looking for. We walked in the front door and the TV we wanted was just steps inside the door. A guy walked over to us and offered to help so we told him this was what we wanted along with a Roku for another TV in the house. Without hesitation he walked us to the back of the store where he stayed 10 steps ahead of us so he could let the next guy know exactly what we needed. In the TV section we met Levi who asked us a few additional questions to ensure we were getting what we wanted. Once he learned our budget and needs he walked us to the register with the new 55 inch and Roku and rang us up immediately. From the the time we walked in the door to diving off with our new TV took about 12 minutes! Quick and painless! Levi never once tried to sell us anything we didn't need and everyone working together so seamlessly truly made us feel like valued customers! The new Sharp TV is working out just perfectly as well! read more

What's in a name well in this case everything. I was looking for a New Laptop for my wife and walked into the Lone Tree Best Buy. I was greeted by Alex Pimentel, and not only did he walk me through all of the options he help me land on the ideal laptop for my wife. Alex has professional and personal in sharing all the information I neede to make the purchase and feel good about it. When I got home and set it up my wife was delighted. Looking for the last minute Christmas Gift? I highly recommend that you go to Lone Tree Best Buy and ask for Alex Pimentel, tell him I sent you. read more

Had a wonderful experience with Alejandro in the TV department! He was friendly, knowledgeable, and so pleasant to chat with! Thank you for reminding us good customer service still exists! read more

Best Buy was the only retailer that had the Spider-Man Blu-ray movie we wanted to purchase as a gift. We are also in the unfortunate situation of needing to replace our 22 year old fridge (bad timing with supply chain delays and inflation). Best Buy customer service person was helpful and knowledgeable about various manufacturers and wait times for different models. Thanks read more

Thank you BEST BUY for great service, during this PANDEMIC TIME, being very organized and professional TEAM! Went to store to purchase photo and video equipment, JACOB was our assistant in this department. He did take care of us really good, explaining every single details of particular item. I need to mention that JACOB has great knowledges in this field, BEST BUY need to be proud with employers like him. Prices were competitive, which was main reason to choose that store. Recommend to everyone that store location, if you need to buy camera, gimbals or any photo and video equipment, please see JACOB, you won't be disappointed with experience you'll have. read more

Same day delivery is a complete disaster. STOP. DO NOT DO IT! It is 100% marketing to get some extra cash. I am currently am on DAY 2 of same day delivery. Their contractor DELIV has so far delivered 2 of 3 items. The third they just said "screw it" and printed a UPS shipping label (WHICH I COULD HAVE DONE MYSELF WITH FREE SHIPPING) which as of 6:30PM is awaiting pickup on DAY 2 with an expected delivery date of Monday, which would be DAY 5 of same day shipping. Support forums are a joke with their agents just helping other customers, which seems like the usual over there for complaints with same day shipping. The worst part is I am locked out of cancelling or redirecting my order as of a few hours after making it. I want nothing more than to cancel the whole damn thing and get on with my life. Never using this company for anything again, straight up scam to fleece you a few bucks. read more

Order took way longer than quoted. Cashier had the personality of a stump. Seems typical these days though.

If I could rate zero stars I would, this store is the biggest piece of shit and they're absolutely useless. We had a tv installed by geek squad and I called to get info on the mounting hardware used so I can remove it and was on hold with customer service for an hour before they answered. Couldn't answer a single question but tried to sell me a new mount and hung up. Absolute twats working here need to be better and actually give half an ounce of effort to answering the easiest most basic questions. Don't waste your time or money here read more

The problem at Best Buy is the lack of quality service. The associates spend more time chatting with each other than assisting customers. This location consistently has this poor service issue. I love all the products, but the service is what drives the overall score down. read more